I've had to use Gerber Collision's services twice in less than a month, and while I definitely hope…read moreI don't have to see them a third time anytime soon, it has nothing to do with their service! Both times, I've been extremely grateful for how quickly they got my car in, kept me informed throughout the process, and completed the repairs. Their communication, professionalism, and kindness have been outstanding. And I can't forget to mention their sweetest lobby greeter -- the precious pup who makes every visit a little better! Thank you, Gerber, for taking such great care of us and our car. I truly appreciate everything you've done. I just hope I don't have to see you again anytime soon!

The service provided by this location was excellent. From the initial contact, Ashley made me feel…read morecomfortable by explaining in details the steps they will take to fix my car. It was also a great advantage that they had special rates with the local rental agency since my insurance did not pay for the rental saving me a few bucks. The communication was excellent, Ashley kept me in the loop of the progress on the repair, informed me when delays were happening and why via texts and phone calls. The information were detailed and accurate. The repairs were done within the time frame given to me. The payment (my deductible) was due upon the repair being completely finished. In other words, I did not spend a dime until the repairs were done. A full detailed final bill was given to me. A walk to examine the repairs were done. Ashley answered all the questions I had before giving me the key. I did not even had to drive back the rental to the rental agency since they will be taking care of it themselves. I am absolutely content and completely satisfied with the services provided by this Gerber location and want to point out Ashley as one of their star employee .

I had the BEST experience ever with the Cartersville location of Gerber auto collision. Faith made…read morethe process so easy and was very communicative through out the entire week they had my car! I could not have asked for anything better! If I ever need help again I will not hesitate to go back! They were terrific in every way!

After my son had excellent worked done by the team at Gerber we shortly thereafter needed repairs…read moreon my vehicle. Renee and Brittany were both professional and ready to take care of our needs. The repair team went to work promptly and did an outstanding job.

My car was repaired both quickly and to perfection. The staff was wonderful. I worked mostly with…read moreAndy who was so nice and communicative. I highly recommend this shop for collision repairs.

I have had work done at Gerber's shop on at least two occasions via insurance…read more I backed into a gentleman's car and wanted to pay out of pocket and I referred him to Gerber. I barely tapped him. Gerber's quote was $5,000 with 24 hours of labor. The gentleman I hit took it to another reputable shop and was quoted $1,875. Gerber's quote had as much in labor. Even. the difference in aftermarket parts would not create such a disparity. The car needs a bumper and some brackets. My point to Gerber when I spoke with Ryan, the manager, was people don't need company's like Gerber milking them when it's hard enough to get by after 4 years of Bidenomics. Your quote was ridiculous and it is sad company's like Gerber operate the way you do. Ryan hung up on me! He said Good Day first! Steve Tucker Sent from my iPhone

I came in today for an estimate. The GM Steve Batts provided excellent customer service. In the…read morepast, at other establishments, I've gone to for an estimate I've felt pressured to go with them, but not here. I really appreciate his professionalism.

Had a great experience at this location. Everyone was very knowledgeable and nice. I will recommend…read moremy friends and family to use this location.

I was recently in an accident and directed to Gerber Collision in Douglasville for repairs…read more Unfortunately, my experience was far from positive. Communication throughout the process was poor -- I had to chase updates and felt left in the dark more than once. But the real issue came when I picked up my 4Runner. The damage was to the rear bumper, and I immediately noticed the rear hatch would no longer stay open. When I brought it to their attention, I was told they hadn't touched the hatch. But there were absolutely no issues with it when I dropped the vehicle off. They chalked it up to coincidence, refused to take any responsibility, and were very dismissive. There are plenty of body shops out there -- I'd recommend shopping around.

I brought my car here after being rear ended. The customer service here is excellent. The process…read morewas explained to me. I was notified throughout the entire process with phone calls and text messages. The work looks nice and they detailed my car. My bumper looked brand new. Its sad that a few weeks later, I backed into a car and ruined it LBVS. There was no doubt that I would take it to Gerber. They even remembered me LOL. They replaced my bumper....again! They are very efficient and got me taken care of the same week I dropped it off this last time. I would recommend them. My insurance company did not send my check in time and they worked with them so that I could take my car home. Hopefully. I wont have to use them again, but if I do, I know I will be taken care of.

My Geico representative recommended Gerber to us after my husband's vehicle was the victim of a hit…read moreand run. They were timely and professional. I received daily texts of the repair progress. If we ever need repairs, there's no question where we'll go!

They charge a storage fee if they need to look at your vehicle for repairs, beware! That's like…read moreWalmart charging you storage if they don't have what you need!

Failed to provide reliable quote Could not provide an…read moreestimated date for completion. Cobb County Collison performed same repairs for six hunderd dollars less. Had the job completed in two days.

We picked up our vehicle and upon driving before leaving the lot we noticed a loud ticking noise We…read moreget employees and they tell us it's coincidental. We dropped it off it was quiet with side door damage now it literally sounds like a bomb is about to go off! Thats a very loud apparent coincidence. No justification, accountability, nor concern. We are appalled at the severe lack of customer client care and concern. A very alarming and disturbing experience. Now we must pray we hopefully safely make it to the dealership in the morning. I would highly not recommend this company. The employees are the ambassadors and their nonchalant actions and lack of customers safety and best interest tarnish the brand and no trust in patronizing them!!!

I had my 2012 Maxima repaired at Gerber Collision & Glass at the Austell GA location after an…read moreaccident in 2025. It required replacement of the headlight on the passenger side. The headlight on the driver's side now appeared somewhat dull in comparison. I contacted Gerber Collision to have them give me an estimate regarding replacing that headlight. Mr. Jimmy and his team were able to buff out the dullness and restore the clear visibility of the headlight, all at "no charge". I would absolutely recommend this business for any vehicle repairs. Thanks, G. Allen

They were very helpful with coordinating repair with my insurance company. My auto technician/…read morerepair was done by Zach in September 2025 and he did an excellent job repairing to specifications. My car looked liked it had not been damaged. Very thankful.

Allstate sent my car here. I got rear ended and the car was pulling to the right the bumper was…read moremessed up and coming away from the front of the body. Per the estimate they had to do a body pull. They call me to tell me it was ready. They did not do anything alignment and said hey now when your car gets to 60 it shakes. I advised it did not do that before I brought it in. I drove it for 5 days after the wreck. Had it been shaking I would have requested a rental right away and parked it as I drive to Chattanooga for work. He said well it wasn't the wreck. Well then it has to be y'all as it wasn't doing it before. Said my tires were worn out. I got these tires 5 months ago and they were great pre wreck. And again did I mention no shaking?! I am sure driving it for a week pulling to the right probably wore them some but no shaking. Now I have to go pay for a other shop to estimate and evaluate what these guys did to my car. And I have to go pick up a car that is no longer safe to drive with my grandkids in it or to work. Do not use these people. You'd be better off getting some gorilla glue at Walmart and doing it yourself rather than your car coming back w new issues. Edited to add that we have since taken our car to a shop outside their insurance network who has 3 other cars from Gerber that are having to be fixed. I have about 10 pics of things that were either not fixed or said they were fixed and not. So now we have to start the frustrating task of getting a supplement to actually get the car fixed.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

In December I was able to find the ideal Lexus LX470 at this dealership and worked with them to buy…read morethe car fully remote out of Fort Worth. We handled the entire process over text, email, phone, and FedEx, and it was painless. A few days later, the car showed up as expected. I even had an issue with the car when it got here and they were helpful enough to get it sorted out for me, despite not having to or me really expecting them to. Great customer service that you do not often get out of a car dealer, especially one in another state.

My experience with Julius Murray was exceptional, purchasing a car isn't always pleasant. This guy…read morewas a true professional that worked the transaction with integrity and patience. I would highly recommend asking for him if you are looking to buy. I was referred to him and happy to drive an hour away past many other Cadillac dealerships to get to this one. Five stars for sure!