This tow company was amazing. My daughter had a wreck in Georgia and this tow company went above and beyond to help her out. I can't say enough. They did not end up towing her car, but he gave her a ride, updated me on how she was doing in Colorado and how the car was. He ended up transporting her and her dog to a hotel. His wife even helped call around to find her a hotel. So glad there are people out there with compassion who care! Loved this company!!! read more

We received certified mail stating our car has been abandoned. I started thinking when, who, what and why.? I called Matthew Smith and come to find out that no one had contacted them since our vehicle was involved in an accident. The receptionist explains what was going on and advised me on what to do. I'm like the storage and recovery fee is already at $2000.00 and it is fairly new car (2023). I'm on the way. She let me catch my breath and advised me on what to do in a more logical manner. Best experience call a Tow and Recovery Company I have ever had. Maybe the only. Thank you. Kind regards, 2023 SantaFe_8684 p.s. I'm sorry that I forgot your name. read more

Matthew Smith Towing impressed me so much that I have their number in my phone if I ever need them again! My daughter hit a curb and blew out 3 tires. Matthew Smith answered my call on the first ring, and someone was dispatched immediately. The price quoted was very fair. Their driver, Albert, got to my daughter within 15 min. or so. My daughter said he was professional and worked quickly to load the car and drop it off at a tire place. I called Matthew Smith Towing the next week to ask for an invoice to submit to my insurance for reimbursement. It was mailed to my house within days. I am grateful for how quick, efficient and professional this towing company is. read more

Aaron towed our truck and did a great job and was super friendly. He went out of his way to accommodate us and make sure we were taken care of. read more

Matthew Smith - Towing Near Me - Cartersville, Georgia

Matthew has cursed me and hung up on me his employee's are rude and arrogant He has my motor home and he had my bank of America debit card. Since may said that he never received the card He wans $4k cash I have already paid him $1200.00 in March Jamie Mullinax sold the vehicle and reported it stolen from him What a scam I have to go and sue him and charge Matthew with Elder abuse Oh what a wicked wen we weave When first we practice to decieve read more

Charged $600.00 for a tow and impound to my son's truck for 3 days. What a high price racquet and rip off they are !!! I will never recommend them and will find any way o can to give them a bad review. Facebook is next read more

Via Progressive insurance,Brad was awesome. Arrived on the scene to help me with a flat tire. Had all the tools, and made sure I was safe and secure to continue our journey. We had a flat tire on the inside shoulder of 75 South. I didn't have to wait long before he showed up. Thank you Brad read more

I lost a rear drive shaft on my Class A RV on I75. Matthew Smith Towing was able to hook it up alongside the road safely. Phillip checked and double-checked everything to make sure it was all safe and wasn't going to damage anything. He drove carefully to make sure the rig didn't bounce and scrape. I was impressed by the care he took in every step of the process. He delivered the rig without a scratch. Good job, Phillip. I was very happy with how it all turned out. read more

Matthew Smith - This is the rig Phillip was driving. - Towing Near Me - Cartersville, Georgia

This company tells you one price and then price gougages in the end. The front office staff is rude and condescending. No one should be treated how they treat people. If you can avoid using this company do so to avoid headache and hidden junk fees. read more

I found myself strlanded on the side of I-75 North with a flat spare tire... Was greeted with timely service and great personability by Matthew Smith Towing company. My driver was named Doug, and he was courteous, personable and professional... He was accommodating during my entire experience, and I would recommend this towing service to any of my friends or family. read more

I had an at-will tow as a result of a motor vehicle accident. I did not call this company police called them as a tow to take my car where I wanted it to go. What turned into a simple Insurance tow from a motor vehicle accident where I handed him my keys and told him to take it to my dealership turned into a multiple day stay at their lot! Instead of taking it where I told them to they decided to take it to their lot. I didn't discover this for days because the accident was on a Friday evening I assumed that my car was safely at my dealership where I told them to take it and didn't find out until later Monday that they had instead towed it to their lot. It then turned into a several day standoff where they held my hostage until my insurance company could pay them to get it out of their lot! The story they told me was that "they never asked me where I wanted it to go!" I'm not sure what kind of a tow company takes the key out of someone's hand and then tows it without asking them where they want their car taken but this never happened. Even if they could not tow it to the dealership I live on five acres of land and would have told them to take it to my property I would never have allowed my insurance to be milked while my car sat on their lot. But I told them specifically where I wanted my car to go so instead of a simple Insurance tow to the destination of my choice this turned into a charge to my insurance company of over $900. There is a name for this and I am going to file a complaint about it as well and just want other people to know read more

Rude...said he was not coming for us due to traffic. Terrible customer service. Do not recommend. Let us sittting beside the road with a baby...when Kia set up the tow service read more

The driver was very rude and and unprofessional. He talked bad about us to our mechanic and told him he was busy and had better things to do. Why in the hell did he take the job ,he sure didn't have a problem taking my money. read more

Long review but worth the read. My tow truck driver, Marcus, was supposed to take my car straight to the repair shop. At least that's what he told me. I call the repair shop around 11:30 the NEXT day, my car is still not there. Tow truck company did not let me know they were unable to drop my car off the night before. I call Marcus, who picked up my car, he tells me he had another wreck so had to drop my car off at their tow lot.. and I would have to call my insurance or pay another tow fee for them to take it to the repair shop.. when he was already supposed to take it the night before! He ended up talking to his dispatcher and my car was supposed to be dropped at the repair shop within the next hour. Well I call repair shop THREE hours later and my car is still not there! When I call the tow truck company again, I talked to who I assume was the owner. He said my insurance told them to keep my car at their lot which is a totally different story from what Marcus, the driver, told me. Long story short, the owner of the company tried to blame it on my insurance company, would not let me explain anything the entire time we were on the phone and then he hung up on me! I talked to my insurance and they confirmed they definitely DID NOT tell the tow service to keep my car in their lot. My best guess is they wanted to keep my car over the weekend to make some extra money and charge my insurance storage fees. I did talk with the owner again once my car was finally where it was supposed to be, he apologized but still insisted they were told to keep my car at their tow lot but I still don't believe that. Definitely not what I wanted to deal with after being in an accident that may have totaled my car.. Save yourself the hassle & don't go with this tow company. read more

My truck was towed from Euharlee Road boat ramp. There was no number to call about where my car was towed. I had to call 911 to find out who towed my vehicle. When I finally called this company, the man was rude and had an attitude. They charged me $200 for impounding my car. They had a tow truck pulled up behind my car, I guess to ensure that I didn't take it. I will be sharing my experience with people in this community. No reason for such an exorbitant charge and absolutely no reason for the attitude. I will definitely be looking for another company if I need a tow truck. read more

These guys acted fast when I needed them. It took them like 40 minutes to get to me from where I was located. When they did catch up to me. They acted fast and were friendly. read more

Best towing service I've ever used. Very prompt service and drivers are always very professional. If you ever find yourself needing a tow or roadside assistance, call Matt Smith. read more

My insurance company hired him this morning to tow my motorcyle. I was supposed to be called to meet him with the key to my bike, since my steering column was locked. He showed up and towed my bike without even contacting me, therefore DRAGGING my motorcyle with its locked steering column. Then, was rude to me when I called about it, and was also rude to my friend who I sent over immediately after realizing my bike was being moved without me there. How about some professionalism and communication when you're towing my pride and joy? read more

Wow! An honest mechanic! Needed some help this afternoon when my wife's car died and wouldn't start. He came within 20 minutes and immediately diagnosed AND fixed the problem. Matthew (the owner) wouldn't take any money, but when my wife said, "Stay here or else" as she went to the ATM, we BOTH stopped and waited! If you need EXPERT mechanical help, you MUST call them. We give them the highest rating possible! Thanks again Matthew - you saved us some sserious money!!! read more

After waiting over 2 hours locally for Martin's Wrecker Service, I canceled because they never picked me up and kept lying to me about their ETA. Matthew Smith showed up in less than 10 minutes since being contacted. He had my broken down car at the dealership in Atlanta, on a Friday night at 8:30 PM, about a little over an hour later. Talk about caring for your customers. WOW. If you want THE BEST and 100% PROFESSIONAL SERVICE, contact Matthew Smith Towing Services. Completely saved me in my situation. read more

Matt was very kind on the phone and helpful. We had Zack come and help us. He changed our tire and got us quickly off of the interstate. They were very efficient and nice. read more