In late April, I managed to wreck my Chevrolet S-10 truck when I fell asleep behind the wheel on my was home from work. I called Matthews to come tow the vehicle to their shop to evaluate the damage to the truck.
The guy who picked me up and took me home before taking the vehicle to the garage. He was very nice and when I asked him if I needed to pay for the towing charge now, he said not to worry about it, we could take care of it later. That may not seem like a big deal, but as a driver who has been on the roads for over 20 years, I have never had a tow truck drive allow me to pay him later regardless of the circumstance.
My husband spoke with Tara and set up an independent contractor from a salvage yard to work out arrangements to haul the vehicle for salvage. During the week that our truck was at Matthews, and the multiple contacts we made with various staff in the office, the body shop and the main garage- everyone was always very nice, professional and went out of their way to accommodate ans assist us with resolving the situation. They did not charge us for the vehicle being on the lot for over a week- that is very unusual, most shops charge a fee for each day it remains on the lot.
I would definitely recommend Matthew's Garage for anyone who needs a good mechanic, body work or a specialist for Big Rigs. It can be very difficult to find an honest mechanic, especially one with such amazing customer service. Shop Local Businesses with confidence! read more