I stopped by this shop because a trim piece near my windshield had come loose, and I wasn't sure…read morewhether it was a cosmetic issue or something that needed immediate attention. Before visiting, I called to ask if I needed an appointment, and they told me I could just stop by. A technician took a look and quickly determined that it was only a cosmetic issue. He also explained that I could order the replacement part myself and bring it in, and they would install it for free. After ordering the part from Amazon, I returned a few days later. Although it was a different technician helping me, he was just as friendly and helpful. He was in the middle of working on another vehicle, but when he saw me, he stopped what he was doing, came over, and replaced the part without hesitation. I really appreciated the excellent customer service and willingness to help. Everyone I interacted with was professional, knowledgeable, and kind. Highly recommended!

I had a great experience with Eastside Mobile Auto Glass and would absolutely recommend them…read more We're preparing to sell a vehicle and needed to take care of some overdue maintenance, including replacing a windshield. I called around to compare pricing, and they clearly stood out--not just for having the most competitive quote, but also because several local dealers and body shops mentioned they regularly refer customers their way. That gave me a lot of confidence going in. For my 2013 Chevy Equinox (no sensors), the quote was $375, which was the best I found. When I asked about doing two vehicles at once, they offered $25 off each job, which I really appreciated. I ended up scheduling a second replacement for my 2019 Chevy Bolt EV. That one was quoted at $675 due to the sensors in the windshield--still far below the $1,200-$1,400 I was quoted by dealerships and Safelite AutoGlass. In total, I had two windshields replaced within a week for under $1,000, exactly as quoted, with no surprises. The whole process was smooth--easy scheduling, no hiccups, and quick turnaround. I was in and out within a few hours each time, and everyone I interacted with was kind, professional, and efficient. As a nice bonus, they also include three months of free washes with Brown Bear Car Wash, which was an unexpected perk. Overall, super positive experience. Fair pricing, great service, and no hassle--exactly what you hope for.

There are a lot of body shops in the Bellevue/Seattle area to choose from but from my experience…read moreFactory Finish should be tops on your list if you are looking for an awesome body shop. Alex was a pleasure to work with. I never felt like he was trying to up sale me and also tried to fit me in earlier so I could get my car back quicker. If you looking for a professional body shop I would definitely check out Factory Finish first. Their work is perfect - my car doesn't even look like it was ever in an accident!!!

Got side swiped on my entire driver's side and was extremely anxious and stressed about the whole…read moreprocess to get it fixed. I called everywhere in the area and everyone was about 2 months booked out. Factory Finish reached out to me to let me know there was a last minute cancellation and I was able to get my car in a month earlier than planned. Roeuth was very patient and kept me updated throughout when my car was being repaired. Got my truck back today and they did such a great job at fixing it as well as cleaning it. Feels like a brand new car! Thanks Roeuth and Factory Finish!

Guys at Bellevue Collision center are very honest and helpful. I had taken my car which had been…read morethrough an accident and was pretty badly damaged. The person who checked the car informed that it is going to take more than the value of the car to fix and advised me on what to do with the car. He easily could have charged me inspection & multitude of other fees for his time - but looking at what I had been through that day the person offered honest suggestions. He even drove me to the nearest transit station. These guys are honest and a credible business. Please try them out.

Kept my car for 3 weeks for a small hole... kept saying the only worker "wasn't in today" and would…read more"call me when he could" Never was in. Never called. Don't go here unless you got 20 other cars and don't have to worry about ever getting it back.

To everyone who worked on my 2008 MDX THANK YOU! You all…read moremade a frustrating hit n run an actual "pleasant experience"! Technicians, you're GREAT! Thank you for your attention to detail! I know my can didn't come to you clean, but it came back to me CLEAN AND PRETTY! From my first encounter with your office team to knowing each of you would do your best and did, I couldn't be happier! HAPPY HOLIDAYS TO ALL OF YOU!

Our car was hit and run, State Farm recommended this place and they did a beautiful job. They…read moreupdated us regularly, the communication was great.

Excellent business to work with. They have worked on several of my cars over the past 20-years and…read morequality is their biggest asset.

I was told on 7 separate occasions that my car "should be ready by X day." I felt frustrated as I…read morewas told that the repair would take no more than 5 weeks. It took them 8 weeks and 2 days to complete repairs. I could have had my vehicle back in 4 weeks had I gone with a Porsche Certified shop such as Haury's. This shop is high density, not high volume. Overpromising, underdelivering, lies. 1. I was told that parts were 3-4 days out. It took 13 days for the parts to arrive. They said that a door latch cable was out of stock. On 12/29, I ordered the door latch cable. Part arrived 1/16 and they refused to install it. They kept me waiting until on 2/8. I called their vendor (Porsche Larson) and the vendor had the part in stock the entire time. They lied to me. 4 WA State Porsche dealers had that door latch cable in stock. NO supply chain issues, only lies from my SA Challan Kershaw. 2. With parts and approved payment on a $14.1k insurance repair, I expected a no-delay situation from 1/16 (part delivery date) - 1/22 (paint start date), and a no-delay situation from 2/7 (build completion date) to 2/12 (alignment date) 3. Until 2/1, they did not attempt to pick up the pace of repairs. On 1/31, Challan Kershaw told me that they devote 17.3 hours of build time to each car per week and that because my car required 44.8 hours of body labor -- reassembly would take at least three more weeks. After my phone call with Production Manager Kyle Emmerich, it took them 3 days (2/5 to 2/7) to complete 44.8 hours of body labor -- NOT 3 weeks. They only started to "care" once I started calling them daily about the deadlines and commitments they offered months prior. I had to cancel three road trips. At the end of the repair, they waited an additional (and unnecessary) three weeks to install the insurance-approved PPF/ "clear bra" which put my trip to Canada in jeopardy, and delayed pickup once more. 4. My car battery was damaged from storage and lack of normal vehicle use. The battery was tested by a Porsche dealer and was noted as being in excellent health 35 days before drop off at Bel-Red Auto. The battery should have been placed on an OEM trickle charger during the 65 days that it was at Bel-Red. They could have billed insurance for the use of a trickle charger instead of destroying a battery. If insurance had declined the use of a trickle charger (unlikely) Porsche would have sent an authorized service provider to jump the car (under warranty) or tow the vehicle to an authorized service provider. 5. I had to have a new battery programmed and installed by Porsche Bellevue (consequential damage/$920.00). 6. One of my carbon fiber side blades was improperly installed - the front-driver-side-door blade is falling off. They destroyed my door control module. The module clip had been ripped off/a new door control module had to be installed by Porsche Bellevue. Unacceptable for a shop to make a series of negligent mistakes over 2 months. 7. They have become complacent. They are no where near the "best" body shop in Bellevue. You're as good as your last job & your credibility is as genuine as your last lie. If your service is awful and you can not fulfill a promise, no one cares if you have been in business for 41 years. 8. People do not have the patience to deal with being told that their car should be ready by X day on 7 separate occasions, or for a repair to take twice as long 9. I felt deceived and disrespected - my age should have had nothing to do with my car's repair process or status. Being told by Challan Kershaw on four separate occasions, "Well I know you're young but..." is condescending, demeaning, and ageist. They are passive-aggressive and hostile once you point out their bullshit. Recommend Metro Auto Rebuild, Haury's Collision, or an out-of-state shop.

Wonderful experience with Caliber Collision from initial contact with Brenda through the repair…read moreprocess with Dave! The front desk ladies, Monica and Brenda, were lovely and so efficient. Dave stayed on top of my repair and frequently updated me on its status. The repair was done earlier than estimated. Highly recommend to anyone needing automotive repair!

I recently got into a car accident, and decided to go with the repair shop that my insurance…read morerecommended. I was hesitant at first, because I was a bit skeptical. Was this actually a quality shop? Are they only getting recommended because they have some sort of deal with my insurance? But this being my first accident ever, I decided to go with Caliber Collision anyway for the convenience, and I'm so glad I did! The whole team here was so kind, helpful and communicative. I forgot the name of the lady who worked at the front desk, but she was so sweet! What could've been an incredibly stressful situation was seamless and reassuring. I was kept up-to-date with repairs as they were happening, and they even added a lifetime warranty to repairs made on my car. I would absolutely come back here if I have an issue with my car in the future!

I have used TAJ twice. Most recently when some a**hole side swiped my car in the Gilman Village…read moreparking lot and fled the scene...leaving their black paint all over my beautiful white Audi!!! TAJ was awesome. Their prices are fair and their work is high quality. The second time my son (new 16 year old driver) hit someone pulling into a parking lot and we paid for the "other students" car damage. Both times we paid out of pocket - no insurance claim. Both times the work was done quick and efficiently. Their employees are honest and professional. They even offered to give me a ride where I needed to go:) I highly recommend TAJ as they are first class establishment.

Our car was in an accident and they stored our vehicle until an estimate was provided to us and…read moreinsurance and deemed a total loss... wish their hours were a little longer during the week to get our stuff out of the totaled car but otherwise they were good with communication and helping us remove items off the car.

Thank you thank you…read more They fixed my Mercedes and when it developed a. Problem about a month after pick up they still took care of it and stood by their collision repair.

Really high quality and polite. Perfect paint match. And faster than I thought it would be…read more America was great.