The customer service was great as they were able to get me in and out. I wanted a touch up on my…read morefront bumper and they did a great job. Reasonable pricing. Would come here again.

Really high quality and polite. Perfect paint match. And faster than I thought it would be…read more America was great.

Queen City did an awesome job with my S2000. I needed some extremely minor work done on a fender,…read moreand it came out looking fantastic. It did take some time to get an appointment, but the work was completed at a decent speed after I dropped off the car. I also appreciated how Queen City worked seamlessly with my insurance company. Note that their rates are higher than my policy would cover, but the quality of work was worth it to me. Everyone from the front desk to the estimators were incredibly nice and passionate about what they do. I hope I don't need any body work for a while, but if I do I would be happy to go with Queen City again.

Took my Range Rover in, was rear ended needed rear bumble upper and lower tailgate. They replaced…read moreeverything and the work was good. Two years later I am having tailgate problems and was told I have warranty on the work for life. Now there is new ownership and they are not backing the warranty. I was treated badly over the phone and I am never going back.

The whole experience was seamless. Every staff member was so nice. From the day I dropped my car…read moreoff, I was kept up to date on the progress. They finished on time and my car looks great. Perfect!

Our insurance company referred us to Gerber and our experience there was stellar. They gave us a…read morereasonable estimate, took time to answer our questions, performed the repairs in a timely manner, and washed and cleaned the interior before we picked the car up. In all it was superior customer service and an exceptional repair job. JJ N BJ

Accidently ripped my bumper out of place last night. Tried putting it back in place last night in…read morethe rain and it wasn't happening. Called this morning and they told to brin it by to look at it. Upon arrival no more than 2 minutes passed and one of the techs came out and we nudged it back into place. Although it was a quick fix it was an early Christmas present as I was not charged. Thank you! I'll recommend your place to everyone I know and if I ever have problems I'll know where to bring it.

The paint they have done on my wife car starting chilling and I had to do it again. The trunk lid…read morewas not aligned correctly and damaged the paint. I had to fix that too.

I feel like finding good mechanics are like trying to find good barbers. When ya find a good one ya…read morejust keep going. I've been going here for a few years now. The place is legit. Thanks to Ryan for sure too, for being the glue that holds this place together. Very much credit to this shop for helping me keep my Acura on the road. Thank you.

Don't make the mistake I did. Go to Kings Auto instead…read more I spent $910 to not have the problem fixed. They put in faulty spark plugs in my engine which happens. It's not always possible to guarantee quality of parts. The unfortunate part is that error led them to believe the old coils then needed to be replaced, so I paid for that (+$293) and when that didn't fix the error they suggested the new coils might be bad. Rather than bring it in a 3rd time, decided to take my car to Kings auto. Alan found the problem within a day and gave me new spark plugs (+394). I went back to Ryan the owner of NB auto and asked him if he'd be willing to make things right. Not only did they install faulty parts, but that also led to additional work that was unnecessary. He refused to refund me for anything beyond the spark plug parts and oil change -$160. If I never went to Kings auto for a second opinion I'd still have a check engine light and be paying more have the coils checked etc. Kings auto costs more, but nothing compared to paying for work you don't need. The owner Ryan prioritizes his bottom line over customers, which is his choice. As is mine not to go back.

Wonderful experience with Caliber Collision from initial contact with Brenda through the repair…read moreprocess with Dave! The front desk ladies, Monica and Brenda, were lovely and so efficient. Dave stayed on top of my repair and frequently updated me on its status. The repair was done earlier than estimated. Highly recommend to anyone needing automotive repair!

I recently got into a car accident, and decided to go with the repair shop that my insurance…read morerecommended. I was hesitant at first, because I was a bit skeptical. Was this actually a quality shop? Are they only getting recommended because they have some sort of deal with my insurance? But this being my first accident ever, I decided to go with Caliber Collision anyway for the convenience, and I'm so glad I did! The whole team here was so kind, helpful and communicative. I forgot the name of the lady who worked at the front desk, but she was so sweet! What could've been an incredibly stressful situation was seamless and reassuring. I was kept up-to-date with repairs as they were happening, and they even added a lifetime warranty to repairs made on my car. I would absolutely come back here if I have an issue with my car in the future!

I was told on 7 separate occasions that my car "should be ready by X day." I felt frustrated as I…read morewas told that the repair would take no more than 5 weeks. It took them 8 weeks and 2 days to complete repairs. I could have had my vehicle back in 4 weeks had I gone with a Porsche Certified shop such as Haury's. This shop is high density, not high volume. Overpromising, underdelivering, lies. 1. I was told that parts were 3-4 days out. It took 13 days for the parts to arrive. They said that a door latch cable was out of stock. On 12/29, I ordered the door latch cable. Part arrived 1/16 and they refused to install it. They kept me waiting until on 2/8. I called their vendor (Porsche Larson) and the vendor had the part in stock the entire time. They lied to me. 4 WA State Porsche dealers had that door latch cable in stock. NO supply chain issues, only lies from my SA Challan Kershaw. 2. With parts and approved payment on a $14.1k insurance repair, I expected a no-delay situation from 1/16 (part delivery date) - 1/22 (paint start date), and a no-delay situation from 2/7 (build completion date) to 2/12 (alignment date) 3. Until 2/1, they did not attempt to pick up the pace of repairs. On 1/31, Challan Kershaw told me that they devote 17.3 hours of build time to each car per week and that because my car required 44.8 hours of body labor -- reassembly would take at least three more weeks. After my phone call with Production Manager Kyle Emmerich, it took them 3 days (2/5 to 2/7) to complete 44.8 hours of body labor -- NOT 3 weeks. They only started to "care" once I started calling them daily about the deadlines and commitments they offered months prior. I had to cancel three road trips. At the end of the repair, they waited an additional (and unnecessary) three weeks to install the insurance-approved PPF/ "clear bra" which put my trip to Canada in jeopardy, and delayed pickup once more. 4. My car battery was damaged from storage and lack of normal vehicle use. The battery was tested by a Porsche dealer and was noted as being in excellent health 35 days before drop off at Bel-Red Auto. The battery should have been placed on an OEM trickle charger during the 65 days that it was at Bel-Red. They could have billed insurance for the use of a trickle charger instead of destroying a battery. If insurance had declined the use of a trickle charger (unlikely) Porsche would have sent an authorized service provider to jump the car (under warranty) or tow the vehicle to an authorized service provider. 5. I had to have a new battery programmed and installed by Porsche Bellevue (consequential damage/$920.00). 6. One of my carbon fiber side blades was improperly installed - the front-driver-side-door blade is falling off. They destroyed my door control module. The module clip had been ripped off/a new door control module had to be installed by Porsche Bellevue. Unacceptable for a shop to make a series of negligent mistakes over 2 months. 7. They have become complacent. They are no where near the "best" body shop in Bellevue. You're as good as your last job & your credibility is as genuine as your last lie. If your service is awful and you can not fulfill a promise, no one cares if you have been in business for 41 years. 8. People do not have the patience to deal with being told that their car should be ready by X day on 7 separate occasions, or for a repair to take twice as long 9. I felt deceived and disrespected - my age should have had nothing to do with my car's repair process or status. Being told by Challan Kershaw on four separate occasions, "Well I know you're young but..." is condescending, demeaning, and ageist. They are passive-aggressive and hostile once you point out their bullshit. Recommend Metro Auto Rebuild, Haury's Collision, or an out-of-state shop.

Excellent business to work with. They have worked on several of my cars over the past 20-years and…read morequality is their biggest asset.

I have to admit that I didn't have a good impression of this place before. Why? Back in 2023 summer…read morewhen I was looking for a body shop, my neighbor referred me to Doug's Auto. I called many times, and finally someone picked up the call and told me to email some photos. On the phone, he also mentioned that the schedule was like at least two months ahead. I was willing to wait, so I emailed the photos. Since then, despite many follow-ups by emails and calls, no response from them at all. I had to give up and turned to other auto body shops for help. This year, my teenage son drive my car and rear ended someone else, so insurance company referred this place to me as it's the closest one to my house. Although I could find my own body shop and get the reimbursement later, I decided not to deal with the insurance company directly to save some work. Therefore, I finally gave this place a try. This time, with some heads-up from the insurance company to the business, someone picked up the phone call right away and already had all my vehicle and insurance information. I was able to get an appointment within a week for an estimate. The estimated price was a bit higher than I had expected, but with insurance company's scrutiny, the price came down. After the estimate was approved by the insurance company, they were able to schedule me for the repair in two weeks. In fact, this happened just right after the big power outage that caused delays, so it was much faster than I had expected. It took about more than two weeks to complete due to some delay in the parts, which I could totally understand and wouldn't complain. In the middle of repair, they found other issues not covered under the insurance and notified me immediately. The price was a bit high, so with some negotiation, they were willing to work with me to honor a lower rate, which I appreciated very much. Throughout the entire process, Sergey did a great job in communication. When I went to pick up my car, I saw a beautiful work done on my car. Plus, they did a car wash, not only exterior but also interior. I felt like getting a new vehicle after the repair. I would definitely recommend this place. And if your insurance company works with them, this would be your first choice for sure!

I checked with 4 different body shops before going to Doug's for an estimate on fixing a…read moredent/scrape on the rear passenger door of my RAV IV. The shops were mixed in their confidence as to whether the door could be repaired or would need to be replaced. As I was paying out of pocket, I clearly preferred repair, but I'm picky and wanted the door to be perfect when returned to me. Doug's team did an awesome job from start to finish. They conduct their business professionally, communicate clearly and were confident they could repair the door. They delivered! The door looks like new!