Quite possibly the most dishonest and sleezy companies I ever had the displeasure of working with. Found them on thumbtack, the pricing was similar to that of the moving company I used a year prior but was unavailable on the day I needed the job done. I spoke to Thomas, got a quote, it looked reasonable and what I expected, 300-599 dollars and about a 5 hour job for 2 bedroom, 1 bathroom apartment.
They showed up, my entire house was already packed so all they needed to do was load and unload and disassemble and reassemble one item. It very quickly became evident that they were very disorganized. They advertise no hidden fees, but was not told until the day of that they would charge $150 for the fridge. I gave very specific instructions on what is staying and going. Once I noticed they were almost done packing I told them I was heading to the other address so I could make sure things were good to go for them. They did not show up until 90 minutes later and kept the clock running while they took a lunch. They pulled up to the place, told me that everything was packed up, the old house was empty and they'll start to upload. I asked them how long it was going to take because we were at my budget time and he said it would be quick. I then watched them unload at a glacial speed, literally one dolly and taking a few boxes at a time. By the end they took over 7 hours and handed me a bill for just shy of $1000. We went back and forth for while and ended up paying $800, all of our boxes were just thrown every where, the bed they had to reassemble was done so incorrectly. I showed Thomas proof that I had movers that charged the same rate, complete the exact job a year ago in under five hours and for half of the total cost he is asking, he didn't seem to care (the previous movers were Space Y moving, they are incredible, go hire them)
It was a mess, the quality of work was certainly not worth the money, especially since I have worked with other movers on the same size job and know that I've paid far less for much better work. but I was exhausted, emotions were high, I wanted him out of my house so I could begin setting it up so I paid and moved on.
Upon starting to unpack we realized we were missing many items. Turns out they did not pack up the whole house like they said but left behind many items including a jewelry box containing my great grandmother's jewelry, a vacuum, and a gardening shed. Myself and my husband had to drive 30 minutes to go retrieve everything and ended up having to leave the shed because we did not have a car to haul it.
Later I realized that my standing desk that I used for work was broken so it now lifts at a slope. I called Thomas to find come to an understanding and resolve the issues. All I desired was he reimburse the cost of the desk, even though I was out another $300 because he failed to move the shed I told him to pack. He is refusing to work with me. I sent him proof that the desk is broken and one side is not lifting and he flat out told me the desk isn't broken/the damage was not caused by them and it was in "perfect condition" (see picture, apparently a desk being at a 45° angle is perfect condition). He complained that our new address had stairs, a fact that was clearly communicated when I asked for estimates on thumbtack, he also complained that some of our items were heavy. If you don't want to lift heavy things upstairs, don't be a mover, that comes with the territory. He told me that if they were taking too long I should have told them and they would have just unloaded the truck and let me move everything in the house by myself. Note, that it was just me and I have a toddler, so he suggested that I move everything myself while also taking care of my kid when I hired them specifically so they could take it off my plate.
Thomas still refuses to take any accountability for how far off the mark the service was and how his lack of care cost us so much more than what we budgeted for. He is defensive, unapologetic, immature and makes excuses for his poor performance. He's lacking the skills necessary to listen to customer concerns with empathy and without taking it personally. As someone who works independently and directly with people who are paying significant money for my service, I get how painful it is when someone is not happy with your work, or when your mistakes are called out. If Thomas does not learn how to take criticism, respond to it professionally, take accountability for his mistakes and come to compromises to find a resolution, then he'll be stunting his businesses growth and his own personal growth.
Don't make the same mistake as me by trusting them. They made a fool of me, but save yourself. read more