1. Genesis Printing

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Riverside, CA

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Genesis Printing

5.0 (2 reviews)

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9 years ago

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10 years ago

The owner Tim was very helpful and I received my business cards very quickly, I will definitely be doing business there again

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The UPS Store

The UPS Store

(87 reviews)

I just think that everyone should pack their patience . Someone drove through the front of that…read morestore and it was a very very dangerous situation for the people working there. They had to move over to Rite Aid in order to accommodate the customers. It has been a very tough for them and for all of us who use that location on a daily basis. Their staff is awesome and has done nothing but bend over backwards to make sure that everybody has what they need. Luckily, they move back into the original spot on Monday so everyone who wants to hate on it wasn't down in there when the lady crashed into the front door. Calm down

I've used this location before and have generally had positive experiences, which made today's…read moreinteraction even more disappointing. I came in to return an item after the manufacturer instructed me to ship it through UPS using their account. Before I could even pull up the return information on my phone, the associate immediately became dismissive and told me, "We don't do that. We aren't UPS." I tried explaining that I was simply following the manufacturer's instructions, but she repeated the same statement in an increasingly rude tone and offered no attempt to understand what I was trying to accomplish. When I asked where an actual UPS hub was located, instead of providing basic customer service, she told me to "Google it on your phone." There is a difference between not being able to help and not wanting to help. I understand if this location couldn't process my return. What I don't understand is the complete lack of professionalism, patience, or courtesy. Customer service isn't just about having the right answer--it's about how you communicate it. A simple explanation and a helpful suggestion would have taken 30 seconds. Instead, I was treated like an inconvenience from the moment I walked in. This location is usually friendly and helpful, which is why this interaction stood out so much. The associate I dealt with today could benefit from a refresher on basic customer service. Being knowledgeable is important. Being respectful is mandatory.

FedEx Office Print & Ship Center - Broken pottery specially made for a gift for someone. Disappointed at best.

FedEx Office Print & Ship Center

(77 reviews)

This location is always busy but kept clean, well-stocked and is staffed by friendly, knowledgeable…read morepeople ALWAYS willing to help. There are no less than 4 computer terminals available for rent even during the pandemic and even at peak hours, the lines move at a fast clip to service shipping and printing needs. Every staff member should be acknowledged here, but speaking personally, my Gold Star goes to Ms Terri!! In my opinion, she is epitomizes and defines the term "leader to follow". I am a high ranking corporate officer for a MAJOR international company, and despite the size and success of my employer, I can only imagine how we would thrive all the more if all our management embodied her spirit and ethic!! In the Riverside/Corona area, you have a number of FedEx Office locations you may elect to patronize... but no matter where you live/work, this location is worth the drive time!!

I waited for 20 minutes in line to ask for help for the printer associate name "AZI" was very,…read morevery very rude. No customer skills at all and had a frown on her face my entire visit. It was as if she did not want to serve a person of color. I asked her after waiting for so long if the printer does not work for me, do I have to stand back in line again to get help? She answered "we'll see I don't know" I went to print did not work. I stood back in line another 15 minutes as I was trying to figure out what to do. I was next up to see her again and I decided not to because she was so rude no smiles no welcoming and no knowledge very very cold person .I ended up figuring it out on my own after another 20 minutes. Then once I was done, I walked by her and told her thank you. She did not look up. she did not acknowledge me. She just had a frown on her face. I do not recommend this location because of bad customer service!

Genesis Printing - copyshops - Updated November 2026

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