We initially went to MicroCenter Tustin to purchase a PC for my son. We were going to get the parts…read morethere and have MC build it. After meeting with Mario and pricing out the parts and build for a new PC, it was clear the PC purchase would have been over budget. Mario recommended a prebuilt PC from them called PowerSpec. He showed us the G535 and it had everything we wanted in a gaming PC but for almost $500 off the retail price if we had PC built. I asked why was it cheaper and Mario told us the PC was built before the rise in prices on the memory and GPU. We then met with James Tran who showed us the G535. I noticed they had an open box PC. James explained to us the open box was a return for resale at a cheaper price. It was $100 cheaper. We bought the PC and took it home. Unfortunately all was not well with the PC. When playing two different games, (Marvel Rivals & Ark: Survival Ascended) the PC freezes for 10 seconds and reboots to the desktop. I tried troubleshooting by playing two different Benchmarks and lowering the GPU graphics, deleting and reinstalling updated drivers and lowering video resolutions but to no avail. Every time my son would play the games the PC froze and rebooted. This lead me to believe there are hardware issues with the PC. Luckily the PC was still within their 14 day return policy for returns, exchanges and refunds. We decided we did not want to have their techs try to diagnose the problem with the PC and just return and exchange for a new one. MC's return and exchange process was very simple. You go online to their website, log into your account and file a return. You are given a QR code and just then head to MC. When we arrived (the nearest MC is Tustin which is 2 hours away), we met with James Tran again who helped us with the process. I explained to James what the issues were with the PC. He told us the option of walking over to their Tech area of the store and having their guys try and diagnose the PC. I told James we would rather just exchange it for a new one. James understood our situation and spoke with his manager who allowed us to exchange the return for a new PC at the open box price so we did not have a to pay the difference. MicroCenter staff especially their managers (forgot their names) along with Mario and James Tran were awesome. They truly satisfied our experience at their Tustin store and made our teenager son very happy. So far everything is working properly with the replacement PC. I'll do a follow up if things change. Thank you again MicroCenter!

Micro Center partners with a non-profit called Compudopt to accept computers/desktops/laptops in…read moreworking condition to be refurbished and distributed to families in need. I wanted to donate my MacBook to someone in need and this looked like a promising solution. I was worried that making a visit on the weekend to their tech bar for the donation process would be really busy and result in a long wait, but to my surprise I was helped very quickly! Queueing and "checking out" was quick, as the team member just needed to register my device and provided me with a receipt for tax purposes.

This was the worst customer service experience I've had in a long time…read more Making a long story somewhat short, my phone battery stopped working unless plugged in. I made an appointment "to get it fixed" I thought! The "earliest appointment " was two days later.Took it in and was told that appointment was to have it looked at on the same day and leave it over night. Knowing I could still use my phone, I decided to make another appointment: the only availability was two days later. Ok, made that appointment; so far 4 days without a properly working phone, but WITH Geek Squad appointments!! I show up and I'm told they are going to take my phone in some secluded place and leave it with a bunch of other phones for 4 more hours!! In this day and age? I cannot believe they cannot schedule an appointment within a few days to fix a battery on a phone-unacceptable! This business is run by incompetent, inconsiderate, rude employees who have no empathy. if you have an Apple, go to the Apple Store in Victoria Gardens. If you have an Android take your phone ANYWHERE except here...ask some high school kid to look at it or try YouTube; better than this place!

Best Buy offers more than you might expect. Not only do they maintain numerous partnerships with…read morevarious companies within their stores, but they have also significantly expanded their online marketplace. I would recommend stopping to view floor demos before making serious purchases, but don't let that hold you back as they have a great return policy. Not just a tech box store.

I had an excellent experience with this computer service! The Richie and his team were…read moreprofessional, knowledgeable, and incredibly efficient. They quickly diagnosed the issue with my computer and had it running like new in no time. Communication was clear throughout the process, and the pricing was fair with no surprises. What really stood out was their attention to detail and willingness to go the extra mile to make sure everything was working perfectly before I left. It's not always easy to find trustworthy tech support, but this place definitely delivers. Highly recommend to anyone needing reliable and honest computer repair services!

Very good and reliable service, they did a great job on my Sony laptop. It's running great with no…read moreissues.

I walked in looking for advice on how to hook up a gaming set up. He didn't seem to pleased or…read morewilling to give me that advice saying, "I'm gonna give you this advice and you are going to go to Best Buy or somewhere else and buy the equipment anyway? I recently reviewed my negative experience with this establishment elsewhere and this was the response from the owner.... Response from the owner 3 weeks ago You came in insulting me by saying you are going to shop somewhere else from the get go but you wanted my advice for free. You want small shop advice and a big box store product. Your have your cake and eat it too approach is so disrespectful. Definitely a Harris voter. completely unprofessional and solidified I won't do business with him and word of mouth is karma

Friendly competent information and resolved my problem. Yelp is annoying because it won't post my…read morereview unless I use lots of words.

This place is absolutely awesome!! The guy running it, couldn't be more of a cool cat! Brought my…read moregaming laptop in for some hinge work and he left it like new. Great, competitive pricing makes the place even better and a wonderful selection of services and items at the store make it wonderland to be in. Can't thank you them enough.

REAL TALK- Amazing service and business owner! I called this biz at 11am on a Saturday, talked to…read moreowner José about needing a complete operating system reinstall on a bit older Lenovo laptop, as a last minute birthday present//need for father in law who unexpectedly wound up in the hospital. José arranged for me to bring it right in and upgraded to its max capacity of Windows 11, in less than 2 hours. At pick-up, he then found an issue with it not connecting to WiFi. So he said he'd open it up to try and work it out by end-of-day at no extra charge, because I also told him I had to head out of town that following Sunday. And y'all, he did exactly that! Even so far as to him staying late just to get it done same-day for the cause. Now that's service! On top of that, José was down to just hold great conversation with me in-person about business, entrepreneurship, and some of his life perspectives while he worked out some updating. Definitely a special experience. Solid dude. Good heart. 10/10 recommend -BZ

Alright, so I'll try to keep this kind of short. I use my custom built rig for gaming, work, and…read morepersonal use. It's been actively in use for about 5-6+ years now working flawlessly, except for one day a few weeks back. I mistakenly took it to a computer repair in the mall which was horrendous, they had it for a week and a half and couldn't give me a proper diagnosis besides "it's the motherboard." I contacted Daniel and within a day he had my rig working, as it was a power switch problem and not a motherboard. However, the PSU's fan was bad, Daniel quoted me an extremely reasonable price and was able to fix it in another day. Two days with Daniel completely fixed my rig at a reasonable price, he was extremely helpful and friendly. I just can't believe it took him two days what the other shop couldn't and misdiagnosed in a week and a half. On top of that, Daniel was nice enough to fix the wiring and ensure all the components were properly in place, again, another issue that the other shop messed up on my rig. The guy knows his stuff! Thanks Daniel WILL BE BACK!

I stopped and it was closed! Call one number and they hung up! Called the second number and it was…read morePantera bread! What the hell!

Helped me with my urgent computer needs which helped save my job! Thanks JT. Super nice guyread more

This business has been an absolute lifesaver for us, and our community is truly fortunate to have…read moreJT. I give him a well-deserved 5 star rating for being consistently reliable and accountable. JT has supported my business for over five years with impeccable ethics and high-quality service. While some might find his response time a bit slower than they'd like, they often forget that this is a dedicated one-man operation. In a small town where everyone wants immediate results, I believe we owe it to small business owners to be patient and respectful of their time. He always gets the job done right. If you value integrity and great work over 'instant' results, JT is your guy.

My Apple Watch screen cracked and I brought it here to fix it and they took care of it…read more Then my watch stopped working about a month after and I brought it back. I I thought I had to pay again & they told me I didn't have to pay because it was the screen & it has a 6 month warranty. They could have easily told me it was something else to charge me but they didn't. I have brought my cell phones, laptops and they always do a great job.

Been coming here now for 10 yrs. Can truly appreciate their honesty and work ethic!…read more Thank you so much!