Came out the same day. Did the job well. Next time I call, I will request Christian again.read more

I had an excellent experience with Chicago Locksmith and was extremely pleased with the entire…read moreprocess and final results. Because my project involved a custom door replacement that required condo association approval, custom ordering, painting, lock placement, and installation, there were several phases involved. Throughout it all, the team remained professional, responsive, organized, and attentive to detail. Walter, the locksmith technician who handled the project from beginning to end, did an outstanding job. His workmanship, professionalism, and attention to detail truly stood out, and the finished result exceeded my expectations. Chicago Locksmith is lucky to have someone such as Walter that is extremely skilled, professional and pleasant to deal with. I also want to recognize the Chicago Locksmith office staff for their excellent customer service and communication throughout the process. Everyone was courteous, helpful, and a pleasure to work with. Overall, I highly recommend Chicago Locksmith for their professionalism, quality work, and outstanding service.

We were having trouble with the lock on our front door and I called Chicago Locksmith. They were…read moreable to make an appt for the following day. Noah was amazing! Came, assessed the issue and instead of selling me a new lock which I thought we would need, he was able to rekey the lock at a more modest charge. He even shaved the lock entrance a bit so it would fit better given it's age.

Store front sign says "OPEN" and store entrance is open and very rude employee says we're closed…read moreand to leave

An absolute pleasure doing business with George and Erika at Windy City Safes. I contacted George…read moreto inquire about a safe I was interested in that was going to cost me a small fortune to ship. He got right back to me and said he had that exact model in stock, ready for pickup. Erika had it ready for me on a dolly and even helped me load it in my vehicle. Could not recommend them any higher!! Andy Z.

This place is awesome! They have helped me twice when my car key got stuck in the ignition and…read morewouldn't turn. They replaced the ignition cylinder. I had to use another company in between my two times and was very dissatisfied and that experience made me realize how much better Dupage Security Solutions is. Dupage Security Solutions technicians are responsive, timely, affordable, professional, thorough, patient, and they explain everything step by step, tell you your options, and get your permission before moving forward on another step. I called this most recent technician "my hero" and he humbly smiled and went on his way. :) They aren't 24 hours (that's why I had to try another company- next time I will wait!) so keep that in mind. They do many other things- check them out at www.dupagesecuritysolutions.com.

I really appreciate the professionalism and understanding that was extended by these guys…read more I had to change the-not the locks-the whatever you call them in my parents home and I called Ace Hardware for a recommendation. They sent me to DuPage Security System and I felt like I was in excellent hands. Anyone who pets my dog gets extra stars. Thank you!

Furious would be an understatement. Paul has been to my house twice. Not once but twice to measure…read morethe exact same door because the first time he lost the measurements. I paid the service fee for him to come and measure the lock I needed, as well as have him re-key another door. It's now been 3 months that I've been waiting for a simple phone call for someone to call me and say whether or not they will be able to add a lock to our sliding glass door. 3 months and not a single person at Keller Lock & Safe has been able to call me back and let me know if it's possible. Paul is the person who has come to measure twice (both times being hours late) and even when I've gotten ahold of other people, they always direct me back to him saying I need to connect with him to find out if a lock can be installed. I would have called someone else months ago except when he originally came over he broke our door and said he would fix it when he came back the next time. This place is horrible to do business with and terribly unprofessional. STAY AWAY.

0 Stars. Left two…read morevoicemails two weeks ago and never called back. On my third try of calling them, due to their stellar Yelp reviews, I finally got to talk to Brian. We scheduled the appointment for last Monday for him to come and give us an estimate in installing new locks on a two unit building (17 locks; it's not a small job). He showed up on Monday and we went over everything. He took down notes and I thought ok, this might work out after all. He said he'd get back to me with a price in a couple of days. Great! I am excited because he seemed like a nice guy. A week went by and I called to follow up the following Monday. At first, he didn't sound like he even remembered this job and then he said that his computer broke down so he couldn't email me the estimate. I told him to just to text me a bottom line quote. He said he will as soon as he get home. Nothing. Called again on Tuesday to follow up and he said he will get his partner to send me something by 1 PM because his computer still doesn't work and he got home late last night. It's now 1:40 PM and I have a feeling that this is not going to work between us after all... He didn't pick up his phone and I left a voicemail asking if he plan on getting back to me. I understand we can get busy (I also run my own business and I am a one-woman shop) but this is absolutely ridiculous! At least he could have just called and give me a reason why he couldn't get the estimate to me this third time around. NOTHING. Maybe they are great when they actually show up to do the work but as of now, I am extremely disappointed at the flakiness and the lack of professionalism this company have shown. I am counting the no. of calls I've made to get that initial estimate sent to me and it's over 6 calls of following up from me. I would never recommend them to anyone else unless they like to have a frustrating experience or need more drama in their life. Furthermore, I should have listened to my husband and checked their Angie's List reviews: not good at all.

I was so impressed with this business from beginning to end. It was very easy to schedule an…read moreappointment. Clara came right on time and was able to fix every single issue we had in our historic home, including rekeying, helping with jamming doors, repairing/replacing broken knobs, installing new latches, replacing mechanisms on a deadbolt. The prices were super reasonable and she knew exactly what to do with every problem right away. I highly recommend this locally owned business!

Super quick, focused and affordable. I work with many contractors and we were all impressed at…read moretheir professionalism and preparedness.

Ryan was amazing to work with. He fit me in before heading to another appointment and I am so…read moreappreciative because my puppy was locked inside the house when the deadbolt decided to not cooperate. Ryan wasted no time getting to me within an hour and was professional and personable! The best experience given the stressful situation!

These people were the only ones available when my lock didn't work at 1 in the morning!!! Waited an…read morehour but they arrived and were quick and kind!!!!!I loved that out of 20 they were the only ones working on a Saturday night-into Sunday morning!!!! These guys are the BEST!!!!!!

They were the first call and made it clear and helpful with my car lockout. when getting there Mike…read moreworked on my car and was a great help. don't hesitate to reach out to them.

I was referred to this company through my home warranty and had a very unprofessional experience…read more Corey scheduled an appointment with me, then later forgot the date he had originally set. When he called, instead of apologizing or taking responsibility, he became rude because I couldn't suddenly show up at a different time that worked for him. The phone interaction was disrespectful and poorly handled. As a business owner myself, I would never speak to a customer the way I was spoken to. Regardless of skill level, professionalism and basic respect matter. Based on this experience, I would not recommend this company.