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12.27.22 Today experience in Floor & Decor left me…read morewondering if I would be returning. (I am pretty position I will not be purchasing anything from them now) If you are a store that sells only one product (i.e. flooring) please hire people with some knowledge in it. When I shop somewhere and ask an employee a question; I don't want to hear, "Maybe" or "I think that MIGHT work". If I'm going to spend our hard earned money, I must feel the employees know what they are talking about and not feeding BS. I did NOT get the feeling from talking to 3 different employees that they had ANY knowledge in the products they sell. I understand it is hard to find good help these days but please, don't just hire someone to just fill the position. Hire people with knowledge OR offer training classes for them to get this knowledge. The 3 employees I talked to day need the training ASAP.

Hector and Eddie do AMAZING work! We've used them for multiple projects -- flooring, kitchen work,…read morebathroom remodel. Super responsive, emails and pictures nearly every day with progress reports, and they meet timeline and budget. The workspace and adjacent household are kept in immaculate condition, and the post-job cleanup is thorough. You cannot ask for better than Haro. We've had multiple contractors over the years, and Haro is clearly the best.

Paid around $90k materials, and labor to have white polish limestone tile installed on the floor of…read moreour downstairs. Return to find everything covered in dust including the floors. Mortar splashed all over baseboards and doors. Areas with no caulk. Some areas with caulk were done extremely sloppy. There were uneven cuts around corners. One side would be a certain thickness and then another side would be another thickness. Worst of all they did not wipe the grout off properly from the tile. They left grout to sit on the tile and grout had etched our brand new limestone floors everywhere. They also stained it in many places too. Eddie had the guys come back and try and get it out themselves, but we're not able to. So the guy that we paid to professionally seal our floors, Eddie had to pay $4000 to polish and restore our floors. However many of the stains and etching still not able to get out! We are glad that Eddie one of the owners forked over the money to make it right. Eddie does seem like a good guy and he is professional, but his subcontractors just seems very amateur. we have had lots of marble tile installed, and I have never seen our marble etched or so many imprecise cuts or lack of caulking. They installed tiles with big chips in them without thoroughly inspecting. They couldn't even get a transition, right . The wood transition in our bedroom doesn't even match the other transitions. This is very amateur. I've never had a contractor not be able to match a stain. This is very basic knowledge in the industry to do. And he was asking me how to do it as the homeowner. I thought that's what I was paying you for. Also, they left empty soda cans, just laying around in our kitchen. Tile and debris from the dumpster just laying all over our driveway. All in all, this was an awful experience. The final product is acceptable, but there's still a lot of flaws. And of course, the time and money that it took to rectify the situation. I regret hiring this company and wish that we would've hired someone else . I recommend finding a company that has its own in-house installers and does not use these subcontractors.

Jc is super amazing. Helped me decide whether a property was worth buying for all the damages it…read morehad. He's extremely knowledgeable and does what he says he's going to do. I can respect a loyal and honest businessman. I can't wait to have the opportunity to work with him in the future for a remodel. Thanks again Jc, Ashley Burns

Poor customer service.. I've called 3 different days to schedule an estimate and each time I've…read morebeen reassured that someone will call me right back or back within the business day but a week later and still nothing.. There seems to be a disconnect between whoever handles calls and whoever is in charge since no one who answered the phone seemed to have any idea what was going on. So far this company doesn't seem too reliable

This is strictly the home delivery department- I find it…read morehard to believe a 14 hour window is needed for deliveries. This is absolutely absurd. Even a 6 hour window would be more acceptable - 4 - 6 hours would be ideal and is issued by anyone I've had deliveries, from furniture to lumber. Update: They were suppose to call 30 minutes in advance. They texted less than 10 minutes before they arrived. As the driver unloaded I went to view the items and open boxes, I mentioned to the driver-this did not look like enough material-let's look at it. As I opened a box...it was damaged tile in addition I was supposed to get 18 boxes-I only received 6, and they were damaged. By the time I looked up, the driver left. He hit our neighbors mailbox in doing so and never returned. The driver ignored me and any communication. I informed home depot, they initially wanted my neighbor to handle the repairs of the mailbox-? Really- I was instructed to contact Sedgwick using a phone #, when I called I received an extortion type survey question; it ask if I would mind...then leaves no option except to complete a survey-then you speak with no one. it needs to be fixed, at home depot's expense. I received a call about an hour later- that delivery was just a partial-they were going to send this delivery in 2 separate shipments. We weren't told this from the beginning either. Home depot needs Another logistics team-this has been very disappointing and discouraging. we had plans for a kitchen remodel - after this -We might be going to someone else to do the work. I will be willing to issue feedback after this is resolved. It seems like surveys and feedback should be requested after a customer receives the service that is expected and an attempt to actually resolve the issue. A survey isn't what is considered customer service in my book-just more red tape.

Herman was of great help. He helped me find what I needed. He knows great customer service and went…read moreabove and beyond.

Just don't do it! There should be negative stars here. I worked for Home Depot a few years back…read moreby referring kitchen makeovers. Knowing what I knew I decided to up my game and go for this company because they had been in business for years and a one stop shop. They SHOULD have quality workmanship. Well, not true. Keep in mind I was going to write a review November 2022 after living a nightmare for a week kitchen makeover that should not have been 6 weeks long. One week no one showed up at all. Had I not been here through the whole process the cabinetry configuration would have been incorrect. The contractors brought their wives with them to hang out and ask to use my bathroom. One contractor snuck in a bathroom break while I was outside and took a dump and did not flush the toilet. I did not notice for about 5 hours and was mortified. I have warped cabinets. Constant arguments with the salesperson. Showing up late if at all. Gee, I should have stayed with Home Depot. No follow ups from a supervisor daily to check and make sure each process was being done correctly. Like a floor float. Not just two dumps of float out of a bucket and move the float with a shovel instead of properly smoothing it with a two by four or something level. NOW, I have a hole underneath the vinyl plank that clicks and moves up and down right in front of my fridge. I have been trying to get this fixed through warranty for 5 months. The end of June I suggested getting with the contractor and setting something up the last week of July or first week of Aug 2023 because of the 4th of July week. Well folks, today is August 18. No phone calls, no nothing. I have been more than patient! All I get is lip service and passing the buck. So I spent 45K on my kitchen and have to put a rug in front of the fridge for the rest of my life because they people were paid and now won't come back. I should have been paid for being Project Manager. It put me on blood pressure medication. I have spent enough of my time on these people and I could go on but I think you get the picture. If this review disappears, I will be taking it to the media.

So I can't tell you what the quality of their work is like.. this has to be a review of their lack…read moreof customer service instead. I stopped in and spoke to a David Phelps about coming to my house to remodel my kitchen.. floors, cabinets, counter top, and drywall. I had a plumbing incident happen and my budget was what the insurance company would give me. (about 10k) This place was exactly what I was looking for. A one stop shop that would give me a bid on doing it all. IF they had bothered to show up to the appointment.. IF they had bothered to return my phone call to his cell phone or to the company answering machine. IF I had gotten even a small modicum of customer service or communication. But all I got was stood up and smaller paycheck when I left work early to be home for the appointment. So I guess I should be glad they showed me their work ethic and customer service upfront instead of halfway thru the install.. I will never recommend someone with this kind of experience. Shame on you A Beautiful Floor.

Working with Tim and his team has been a pleasure. My family recently moved out of the house and…read morewanted to remodel it and make it into a rental. We hired some folks to do a quick remodel but they did a poor job staining the cabinets. Tim and his crew did a great job fixing that mistake and making other suggestions to improve the layout of the kitchen, treating it as if it were his own house he was going to fix up and rent. He is very upfront about his pricing and goes above and beyond his responsibilities as a general contractor; after his final visit to wrap up the project there was a pile of trash that he removed and placed by the side of the road. He volunteered to come back the next week after the trash day in order to place our trash cans into the back porch (this house is vacant). Worth every penny for the renovation and a five star rating.

From the owner: Home Remodeling And Renovationsread more

We went for a remnant to use as a cutting board -online they're $150/200. Our price today? $30!…read moreThey will cut on site for you, but we wanted raw edge. No only was it a super deal, but they are SOOOOOO NICE even for just a small little remnant. They also have full slabs, of course. And let me say they're simply stunning! 5 highly recommend by me!

They did an amazing job! I remodeled my kitchen since I didn't like the style of the original…read morekitchen we purchased, even though it was a brand new house. I wanted a floating marble shelf and they said they know how to make it, so I purchased all my marble slabs there. They also did the waterfall island, added more cabinets and repainted the old cabinets. Joanna was so helpful, and she knew exactly what I wanted, like she could picture it in her head when I described my dream kitchen. She also knew which kind of marble I was looking for and helped me find the perfect one for my backsplash. Just look at the outcome! I couldn't be happier with my new stylish kitchen! They offered a 25-year warranty seal on the marble. I hope it will last, but of course I will be careful since natural marble are delicate. One thing is that you might need to prepare to wait a long time. It was a 2 week project that turned out to be 2 months, but it was worth the wait.

Ali is AMAZING! She took both my puppy, Emmie and my Senior and blind dog, Finn and gave them both…read moreincredible cuts and baths and they both were super happy, impeccably groomed and adorable when I picked them up. Ali really listened about what kind of cuts we wanted, and even asked us to provide a picture, which she followed to a T! I can not say enough good things about her. Ali has a gift with pets, and I highly recommend her,

Koda always comes out happy with a stylish haircut. Ally is so nice and attentive to my requests!read more