If you charge so much for food....at least have better servers/hosts.
4 stars for food....2 stars for service.
Barely missed this place by inches! Googlemap was doing a bad job getting us here, but based on the dark exterior, I looked up and low and behold it's Gaucho! We were welcomed through the door...and it was great and all, lovely service, she pressed the elevator for us, talked through her walkie talkie that two of us girls were heading down..and it wall went down hill after.... Upstairs is where the service was...
We got down there, and the girl at the reception turned her back on us when it's obvious we were coming in..HELLO!?!?!? and she walked away. wtf? So we had to search for our friends in this dimly lit restaurant.
The other reviewers said something about lots of young girls, yes, they are all so skinny and young! My server was stupid and kept trying to hard sell things to me, making them seem free...i already knew what i wanted, but just wanted to see all those raw steaks, and even jokingly asked for her opinion on if i should get the medallion which is 10 pounds less than the BIFE DE LOMO which is at 31 pounds. I already had my heart set on the bife de lomo and of course she was like selling the more expensive one, thats fine. Predictable. I orderd it medium rare, but i'm a big fan of almost rare steak... She did manage to sell me a cocktail, as everyone around me was drinking wine, asked me twice if i decided on a cocktail...and than ranted off what i should get, and i heard the word "mojito" so that drew my attention and i ended up getting the SAN LUCAS for 8.50. It was mighty delicious and very strong taste of alcohol..but i liked it!
So for my steak, it was amazing....just like a fine dining It was practically rare inside...my friend ordered the ribeye, and she ordered it medium/well done, but said some places it was rare!!! My other friend who ordered medium said there was rare parts as well. SO i guess if you are looking for medium steak, order it really done..because you will get rare parts, which i love so i thought mines was absolutely perfecto!!
ambiance: very dark...i could barely read my menu and the server couldn't read it when i told her to find me the cocktail she was talking about...so that's says something and she had to apologize. It's quite loud and packed..unlike Gaucho -city which is where you want to go for a romantic dinner by Bank station!!! Service is better there too!
service: Service sucks...if you have to try that hard to sell..please don't call yourself "fine dining" or whatever and have your dress code "dressy" even though i wasn't dressy, just work pants and a t-shirt with a backpack. Our server also had this annoyed look when we were like "no, we don't want dessert/more drinks, we're full" and never came to check on us after she took away the dessert menu. We had to flag down another one to get the bill. read more