Gastec is excellent. I was getting sick of dealing with Suburban and called Gastec to see about purchasing tanks. When I moved into my home, there were already rented Suburban tanks installed, so we just went with it. The cost was ridiculous and they deliver more frequently than needed, which means lots of extra safety and delivery charges. When I called Gastec, I was put in touch with Eric who was very thorough in gathering info on our usage and recommending how to proceed. We worked out the math together and determined that buying tanks would not be worth the cost savings on the fuel. He told me everything I needed to know to switch over from Suburban. When my tanks were sufficiently low, I called him to schedule delivery of new tanks from Gastec. I called on a Friday afternoon, locked in a price that had Suburban beat by 50 cents a gallon, and had the tanks installed Monday morning at 8 am.
Our installer was James Brady and he was also great. James cleaned out the tank area (including some overgrowth, leveling out the ground, putting in new pavers to elevate the tanks), set everything up nicely, tested for safety, and answered all of my questions. He was very kind and polite and not at all annoyed when I sent him on a wild goose chase for my gas hot water heater which actually turned out to be an electric hot water heater (oops!). James also alerted me to a safety issue with the way the tanks had been enclosed (to be fair, I don't think Suburban did this, but they also never told us it was a problem). About 10 minutes after James left, a Gastec fuel truck arrived to fill the tanks. Amazing!
I was honestly dreading the switch over before I called Gastec because I was sure it would be difficult and time consuming or that I'd end up with another company ripping me off, but all those thoughts were put to rest when I called Gastec. It really could not have been easier. In the end, the hardest part was waiting for my fuel supply to run down so that I could have the new Gastec tanks installed. Eric helped me make the right decision on rent vs. buy and made the process quick and easy. James did a great job on the install. The best part: Not only does Gastec have incredible customer service, they also have better pricing. You really can't do better than that. And while it sounds like I was paid to write this review, I assure you I was not. They are just that good. read more