Have been a customer for 7 years. I always forget to pay which is on me. But the woman Pam who is…read morein the billing department is absolutely ignorant when calling. She has been abhorrent on numerous occasions to me and my wife. Especially recently struggling to make ends meet and in the process of selling my home she is just a terrible human.

My parents have been using Gastec for about five years now, and they've consistently had a great…read moreexperience. It's hard to find a company that is both reliable and trustworthy, but Gastec has proven to be exactly that. Their team is professional, responsive, and always willing to go the extra mile to make sure everything is running smoothly. Whether it's routine service or addressing an issue, they're knowledgeable and take the time to do the job right. Emily and the team there are excellent at what they do! After five years of dependable service, it's clear they truly care about their customers and the quality of their work. I highly recommend Gastec to anyone looking for a company they can trust for their heating and gas service needs.

Of all the companies in the area I called (and I called them all) this company was the most…read moreknowledgeable, professional and trustworthy. They went above and beyond in customer service. Special thanks to Johnny! Highly recommended!

I don't often submit reviews, but I felt compelled to share this one. Evidently Independence…read morePropane and Mark Delahanty didn't get the memo that they aren't supposed to care about customer service and whether or not folks run out of propane for heating their homes in mid January. I called Mark in a panic because I'd been trying for a week to get a propane delivery from Amerigas, with whom we've done business for 3 years. We were on automatic delivery, but Amerigas wouldn't schedule a delivery , even though our tanks were down to 13% capacity (and they told us to notify them if we got below 30%). They act like a bureaucratic dinosaur that can't get out of its own way. You have to deal with a nationwide call center and can never reach the same person twice. It was frustrating and infuriating beyond belief. I finally gave up, sent a certified letter to Amerigas telling them to remove their 3 100-gallon tanks, and scheduled a visit with Mark from Independence. Mark was willing to come out the next day. He and his associate installed 3 tanks, hooked everything up, tested for leaks, lit our pilots and was on his way to the next job in the space of about one hour. Independence has remote monitoring and actually talks to their customers...no more mega call centers to deal with, no Covid-19 excuses, no bureaucracy...just good old customer service and American work ethic. ..just when I thought they were extinct! What a pleasure to deal with Mark Delahanty and Independence Propane.

30 year customer but their pricing has been horrible lately…read morecharging an 85 dollar tank fee as well as a minimum usage charge and other user fees, such as a safety fee. Called 4 times to try and get an estimate to move the existing tank closer to another structure as I want to heat that structure. Person stated they would get back to me asap. Even after calling 4 times and waiting for 4 weeks for a response nothing.

We have been customers since having our fireplace converted to propane in 2000. Unfair rental…read morecharges for the propane tank $75.00 each year. Four years ago finally negotiated that charge to $5.00 each year until this year when rental charge went to $25.00. We feel they are "punishing" us because "they have to come out of their way to deliver" during winter months. We didn't sign a contract with them for 2024-2025 season because of exorbitant price and went the whole year without needing a fill-up. They called to put us on the schedule to deliver as they would be in the area and would charge $4.399 per gallon. We disagreed with over pricing and after "checking with mgr" 2 more times, price was $3.999. Still way over per gallon pricing! Very dissatisfied with Suburban Propane. Would never recommend them to anyone and will speak negatively about them to everyone.

I'm a former Cress Gas customer who saw the light and bought my propane freedom with three new…read moretanks from Liberty. I'm now in possession of tanks that I own and could go anywhere for propane, but I see no reason to even consider another vendor. This company is first-class from Judy in the front office to Steve in dispatch. Just great folks. While Cress took 7-10 days to fill my tank, Liberty came out once the same day I called and another time the day after. Prices are market rate and fair. Alex and Matt also deserve a shout-out for an outstanding tank install yesterday. There were leaks around a tee that goes to my generator and Matt took the time to take it apart and dope the pipes and reassemble. That's what I'm talking about. If you have been an indentured servent to Cress or another vendor, move your business to these guys--great company, great people.

I have been waiting for a propane order since 3/3/26. We are now over 3 weeks. I have called and…read moreget no answers. I am told someone will text or call me, yet 3 days later, I still have not received a call or a text or a delivery. I am contacting corporate and started a search for a new company. This is not what their salesman told me would happen. Reading other reviews, it sounds like I am not alone. This is terrible business practice and I would not recommend them. They do not have their customer's best interest.

I had a contract with them 2 years back and renewed this year with them…read more They usually monitor oil levels and top up when it reaches 50% level. This time, I noticed that they had not refilled even when my level was below 25%. Today I had to call them to remind them! I am critically low today and looks almost certain won't last tomorrow. I have turned down heat to 40 degrees so I can try to not freeze until next delivery! I am in coatesville area.

Trash service all around. I pay a lot of money for service contracts and when something breaks…read moreinstead of coming out in a timely way as promised, they delay the repair. Not worth the money or aggravation. I would give negative stars if possible.

Simple and efficient contact and updates. Very good pricing amd quick service! I am going to use…read morethem again for sure and I find no reason to compare other quotes at this point!

We use Geppert for all of our recycling needs. They are friendly and responsive and a pleasure to…read morework with! Donna Liberty Roofing Inc.

From the initial ' idea' to the end results, the gang at Estate Chimneys were nonstop helpful…read more.. with ideas for us, making sure we were happy with the design. The new gas fireplace was placed seamlessly with electricians, and masonry all working together and with us... and our nutty work schedule. We used them years ago when they placed a gas insert in our wood fireplace.. which was another outstanding job. Can't recommend them enough! Thank you

Customer service. I scheduled a propane tank to be refilled. It's been over 3 weeks and it's still…read morenot done. I've called 4 times and the best I get is promises. No one ever takes the initiative and calls with an update. I have to pursue them. They used to be a good company to deal with. Time to move on.

Prefer local businesses willing to use their own name! 2014 agreeing w/ 2009 reviewer "Can't say…read moreenough good things about Walton Oil"! Both field and office help the best... When no one else would help new homeowner in danger of pipe freeze/burst/flood, Walton's stayed late til got job done and well, attaining a new customer for life continued satisfied unlike some neighbors w/ other companies we don't run out of oil and we appreciate automatic deliveries, trouble-free preventative annual service plan inc thorough free cleaning, and discounts for prompt non-creditcard pay and for locking in fuel price & availability via prepay or monthly payment options. They can help winterize home for absence we'll leave them a housekey when install computerized thermostat for our remote control and calls to them for help we learned vital after prior PA home's furnace shut down by local power surge froze/burst pipe/flooded. And we'll get estimates to upgrade cooling (house heat pump v. central a/c) and tankless water heater too. Comprehensive best support for these vital services for people and properties. :)

Horrible experience with this company. Worst customer service - truly up there as the worst I've…read moreexperienced with any company. You're lucky if they return your call. If they do, it's never timely and they never have all the information needed to have a meaningful conversation with you. They say they're going to do something and then they don't. Stay away.

I've been a customer of county propane since i moved here to downingtown .as a retired truck driver…read morei hauled propane in to keep companies like county supplied .in my 35 yrs dealing with propane companys from the inside .there are many who treat their customers the way they should be treated .and many who treat you like dirt .im happy to say the people i have dealt with at county have been some of the nicest folks i've ever done business with .i've never been charged delivery or tank rental .and their prices are market rate or less never had more then $0.5 to $0.8 cent rise in price .even when i had a emergency delivery due to a leak while i was on vacation .they sent a guy right out no questions .i would think that some of the negitive comments i've read here are pretty one sided .im thinking there is a lot more to the story ? But everybody has a bad day customers as well as employees . As for me i think they are extreamly reliable and dependable as well as friendly .and have no plan of changing companys P.s. no i never dealt or knew them prior to becoming a customer lol

We contacted County Propane after buying a home they had previously serviced, trying to set up our…read moreown account. Instead of help, we got pressure before closing, then radio silence. They removed the tanks without telling us. We left multiple voicemails asking to start paid service and had no response. When someone finally answered, they refused to provide us service with no explanation. This company was unresponsive and ultimately refused service without reason, which is unacceptable. Homeowners deserve reliability and transparency, not silence or a surprise tank removal. We cannot recommend this company!!!