Quick to schedule, efficient, nice engineer and also informative. Cheaper than I've had beforeread more

They were fantastic. Took care of us immediately. Our air conditionwe stopped during this extreme…read moreheat. I had just brought my husband home from hospital ( with breathing problems). ) Called and they made us a priority. wonderful people to deal with

My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

Very rarely do you get support from an HVAC company that results in looking forward to potential…read morefuture projects, but Tom (owner of Universal) did just that and provided amazing service today. I own lots of properties and have had my share of hvac issues as an owner and landlord. Tom came to my house, went above and beyond checking everything on both of my systems (when he didn't need to), diagnosed the issue with my upstairs system, actually fixed things fully right then and there, and then charged me a very reasonable service cost. If you have any HVAC issues in Philly and don't want to be ripped off or misled, you should call Tom!

they are a rip off and scammers. asked me over $600 to replace a double reaker and a gfci, both of…read morethis cost $30 together and i could have done it myself in 15 min. do not use this company!!!

Dangerous negligence--Technician destroyed my heating system during a snowstorm…read more American Home Shield dispatched "American Team" to replace one zone valve, but their technician miswired the component, causing a surge that burned out two zone valves and my aquastat. I am now left with no heat in the middle of a snowstorm due to their technical incompetence. The customer service response was even worse than the repair. They admitted no fault and told me it would take 5-10 business days to fix the damage they caused. When I requested to speak with a manager, I was promised a callback that never happened. They have shown a complete lack of urgency and zero regard for the safety of my home or family in freezing temperatures. Three weeks later called me to schedule for my follow up service. Avoid this company at all costs. They are unprofessional, technically unqualified, and will abandon you after damaging your property."

I think the most important aspect of any service is that providers are being fair -fair in price…read moreand solution. Communication is a close second. Joint way is all three. Olga is a great communicator as well! And it seems to locally owned. They fixed a mini split issue and boiler issue for us.

After having Joint Way install a split system in my house, the only question I was left asking is…read morewhy I took so long to get it started. The short version of this review is that Alex and his team make things easy. They provided top quality service, at reasonable prices, and were done quickly! The slightly longer version is after several years of talking about getting a split system to replace the various window units I'd been using, I finally pulled the trigger this year. I had several contractors out to provide estimates. Right out of the gate, I appreciated Alex's approach. While the other contractors discussed various options with eyeball estimates, Alex actually took a few measurements to come up with ideas which could actually be implemented. As a result, he presented a few ideas on how to run things that others missed and (imo) offered the best end solution. Obviously pricing is going to be specific to the job at hand and a variety of other factors. In my case, I found the pricing to be very competitive while offering name brand and better equipment than others. A small deposit was required, which is fairly standard. When it came to installation, the team worked hard, quick, and clean. I got a 4 zone unit covering my Master bedroom, office, guest bedroom, and living room. They worked a slightly long first day to get all the physically installation done (along with all the loud work, so to speak). They came back for a half day to tie up the electrical, help me get the wifi setup, and wrap up. Regarding the electrical, in my case they needed to add a subpanel and when they noticed a few things not done quite right in my existing box, they made the necessary fixes/adjustments! The end result was top quality across the board. I'm comfortably sitting in the A/C as I type this review. Happy to provide Joint Way a 5-star review and have already recommended them to a few friends considering split systems. Hopefully this review and the accompanying few photos help your decision making process.

Yanni came within an hour of me contacting him, and resolved our issue quickly. Highly recommend!read more

Top-notch installation of HVAC. The crew was professional and knowledgable and quite thorough. They…read moreadjusted the system exactly and ensured that there was proper circulation of air in our whole office. The discomfort between the two is incredible!

I am writing to express my extreme frustration and disappointment regarding the tankless water…read moreheater your company installed at my property. We have spent 2 years dealing with inconsistent hot water, since you installed a new tankless water heater and as of now, we have no hot water again. This has been an ongoing issue; the original unit was installed just over 2 years ago and was replaced only a year later with the same model. Given that the replacement unit is now failing as well, it is clear that this specific model is unreliable. We are requesting a replacement with a completely different model to resolve these persistent issues once and for all

DO NOT HIRE OR SO BUSINESS WITH THE LIARS AND THIEVES!!! IF…read moreI could give them negative stars, I would. And here are the reasons why I would give them negative stars. 1. Overpriced. It cost me over 600.00 dollars for a new anchor bolt installed. Then, I was quoted 1,800 for a basin replacement.... And I had to provide the basin 2. Poor quality of work. My tech Destin obviously did not know what he was doing. Not only did he not only not change the flange, install a new seal, caulk the toilet, he didn't even tighten the toilet down!!!!! I called because I saw my anchor was rusted away and the toilet was rocking.... My toilet is still rocking and now my toilet is having issues flushing. 3. Customer service. I have called times. Every time the very nice dispatchers would apologize for the inconvenience and say that they were trying to contact the manager. I was told that the manager would call me back soon. And guess what, he still hasn't. I am truly disappointed in a Christian.

SK came out and did a seasonal checkup on our AC. We're new to the home and area and found SK…read morethrough Yelp. They were on time, checked out the AC, added coolant and then took a quick peek at the furnace. They said both look good for the age (17 years) and should be good for a while. I had questions about rebates for heat pumps and he had answers about rebates, rough costs and advantages of the new heat pumps. He reiterated that we didn't need to change out our current equipment but if we feel it's important for environmental reasons there are good options. We'll definitely be using them going forward, and have a fall furnace checkup scheduled.

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

Hirschberg Mechanical replaced my water heater within 24 hours of my call! The service team was…read morepolite, courteous of my home and professional. They were knowledgable in describing the problem and showed us how to use the new unit properly. Appreciate the prompt professional service at a reasonable cos! I trust this team with all my home repair!

what a great company! Matt, Jack and Rob were professional and polite and their work is excellent…read more Shelly and Debra in the office listened to me and sent the "dream team" out at 8:00 AM to take care of my plumbing and HVAC needs. They explained everything to me and gave me a quote. They fixed another plumber's shoddy work (Ben Manis Plumbing-DO NOT USE HIM EVER!!!) and did not leave without completely checking both my plumbing and HVAC systems.They cleaned up after themselves and suggested that I get a contract (at a reasonable price!) for both systems for peace of mind which I did. THIS IS A GREAT COMPANY FROM TOP TO BOTTOM! I know I am in good hands now!

Top notch ! Heat went out on a Friday and Jason was here in a few hours to check it out…read more He ran numerous test to determine the cause and determined that unfortunately the heater had died (13 years old or so) because of the heat exchanger. (Prior to Jason coming we had the people who originally installed the system come and check it out and they determined the same fault but we had the feeling we were being rushed into making a decision about replacing it) Everything was delivered on Monday morning by 8am and Brandon & Mat removed the old heater & AC and we had heat again by 3:30 pm. They did a fantastic job with no trace of the old system or work inside or outside the house being visible. Would not hesitate to call them in the future. Price-wise they were less than our first call.

Researching HVAC companies is always done with trepidation and hesitancy for me, because I am…read moreconcerned about the prevalence of individuals' horror stories and the price gouging that is so frequent today. Thankfully, I pursued my search and contacted Out Of a Jam. I've read their reviews, noted the authentic and upbeat tone of their customers, and, most importantly, how the company found the time to interact and respond to its clients. This winter, I'm currently pregnant, and I have four other children; therefore, tackling my heating issue for the comfort of my family took precedence over everything else this week. It was clear within seven minutes of meeting Jason that he was knowledgeable and skilled at his craft. He asked questions, was receptive to my responses, assessed the issue, and promptly began work. There is immense comfort in knowing your HVAC company can assuage your anxiety by communicating with you and making it quite clear that they are here to help, not sell you something you don't need. Jason was extremely personable and educated my husband and me on the coverage under our manufacturing warranty. He was quite meticulous in explaining what was working within our heating system and identifying the culprit behind the problem.  Professionalism and communication are the epitome of a successful business. Period. I appreciate Jason being punctual, respectful, and humorous. I know without a doubt that he is integral to the company's success. Out Of a Jam now has lasting customers, and my husband and I look forward to working with them when it's time to install our new cooling system. I could not recommend them enough.

I had a late night emergency where our furnace went out and we needed it repaired asap because our…read moreguinea pigs die under a certain low temperature and Moe and Ken responded swiftly and on the same night found a fix to our part that had gotten broken. They know what they're doing, and are very respectful, highly recommend.

From the owner: Moe’s hvac for affordable solutions!read more