My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

I couldn't recommend Universal enough. I called in the morning about an AC issue - Tom offered a…read morequick solution first that wouldn't have even required him to come out. When that didn't work, I called back and he was here within an hour and a half. Diagnosed the problem right away; fixed it with an efficient, cost-effective solution; taught me along the way about what he was doing & why and other things I could do to help my AC unit. He was in & out in less than 15 minutes. And I'll be calling again in September for my heat!! Highly recommend!!

On time for appointment- Did not use service due to I did not want to pay inflated price for…read moreservice.

Purchased the home warranty. Every time they come to my home for a checkup they find something…read morewrong. Then when I call to speak to someone the answering service leaves a message, sends an email but no call back or email. Supposed to come to service furnace today but no call no show. When I called the answering service I was told the part didnt even come in yet.. wish I would have gone with Horizon​.. Update..2-23-26...today Keven called me who, according to him has no experince in this field. Supposedly he was a coach prior to getting the job at Fantes. As the conversation was becoming heated. He said to me, "dont have this conversation go this way" he then proceeded to say "you sound angry". I replied, i am not angry but I am upset over the fact that I have left a message for approximately 2 weeks and no one has called me back. Then he yelled " I just got the message on the 17th and I called you back" I replied, so who is getting angry now". So as I was still talking and he was trying to speak over me. He eventually hung up on me. Now how professional was that. I will be reaching out to the GM Ken

Good work but for double the price. Way too official - make…read moreyou sign waiver for repairing a A/C

H and H has merged with Christian HVAC in Southampton and their service has become very poor…read more First service call we were given a window by 5pm and after waiting all day when we called were told maybe by 7pm. Second service call the serviceman did not bring the items requested and overcharged us. They were going to come out for a third service call to make it right and never called to reschedule. I do not recommend doing business with either company.

The team came to my home gave a a great price on my tankless water heater and even installed it…read moreearlier than expected!! Very professional and explained everything to me for maintenance and care! Thank yall

It was nothing but God that sent me in my basement to see my boiler was flaming from underneath…read more Usually there's a glow but this was different the flames were coming outside of the boiler, the parts and chute was covered in soot. I immediately called the gas company and they came and shut off the gas line. It's the dead of the winter and now I have no heat. I didn't know where to begin. I checked the internet but nothing jumped out at me. I went on yelp and began reading reviews and I ran across Lawrence heating & air. I called spoke to a woman who was very pleasant and told me a tech could come out to assess the boiler to see if it was still usable. Joe came and he looked at it and said it it's a hazard. With all the rust and corrosion and not to mention whatever was on fire. He said it needed replacing. He talked to me about the options and stated I would get an email from the owner of my options. 30 mins later the email was there and everything was included. All the info I needed to know about the unit, specs, warranty, parts/tubing for replacement, price. It was a proposal. I reached out to Lawrence with my questions and he answered right away. I also stated my elderly dad lives with me and elderly need service as soon as possible. That was no problem. He sent me payment options as well. Once I accepted the proposal and date was locked in and they techs came the next day on time. Randy showed up first, then Joe & Chaly. They immediately put down floor draping and loaded all of the supplies , pipes , boiler, etc. They opened all the radiators starting at the top. All of them were pleasant and very Knowledgeable about their job. Any questions I asked Randy explained. They cleaned up behind themselves and made sure everything was put back in place. Once they were done Randy told me about my new unit and what was removed and put in. This company made the entire stressful event so much more easier, like a weight had been lifted. My house is warm and cozy thanks to everyone involved .. Great teamwork ! I would definitely recommend !!! Thank you so much to everyone that played a part in getting me back up in running !!

The guys were great!! Assessed the area and completed the work in no time! They put down a runner…read moreon the carpet to keep the work area clean. They arrived when they said they would and quick, they had the new hot water heater done in just over an hour. Thanks for such a great job! Highly recommend Joe and Tyler!

Yes, this is a long review, but for good reason. Please take the time to read it, if you are…read morelooking for an excellent HVAC company. Before I start, please know it's rare for me to write a review for a company, but every once in a great while, I come across a company who truly deserves a positive review. Jonathan's Heating & Air Conditioning Company is one of those rare companies that truly deserves a great review. On May 1, 2024, I had a company (not Jonathan's, as I hadn't heard of them yet), install a brand new HVAC unit in my home. In mid-June of this year, 2025, my just over 1 year old HVAC unit was only putting out "fan air", not "air conditioned" air. (Of course, the warranty expired exactly 1 year after installation). I put in a claim with my home warranty company. After several days of them not being able to find a company to come to my home to repair the unit, they finally gave me the option to find my own licensed technician to come out and diagnose the problem. I called the original installer, figuring he could easily diagnose and repair the problem, but he said he was booked out for the next 5 weeks!! So, I called many large and small companies that advertised that they can install and/or repair HVAC units. The earliest any of them could come out was about 10 days. Not only that, but most of them said they would not help me answer the questions required by the home warranty company about the HVAC unit's issues, so that I could (hopefully) be approved for the repairs & get reimbursed later. After many, many calls, I came across Jonathan's Heating & Air Conditioning Company. Not only were they the least expensive price I was quoted by any of the other companies I called, to come out & diagnose the problem, but they were willing to help me submit the needed answers to the questions required by my home warranty company, so we could proceed with the repairs once the problem was identified. When I spoke with Alix, in the office, she heard the desperation in my voice. She said they would send out one of their techs the very same day!! Their tech, Joe, did indeed come to my home that same day as promised. He diagnosed the problem. He took pictures and a video & he sat with me while I answered all of the home warranty company's questions and submitted the pictures, (they do not accept videos), on their portal. The home warranty company called Joe, while he was still at my house & said they wanted more pictures. Joe took more pictures and I submitted them. His patience level was nothing short of exceptional while we waited for the warranty company's decision. They did not make a decision that day. In fact, the home warranty company took days to make a decision. Alix, in the office, was kind and compassionate. She knew my cat & I were suffering on the 100 degree days we were having in NJ. Joe, their technician, was just as kind and compassionate as Alix. During the waiting period (because of the home warranty company's delay in reaching a decision), Alix and Joe continued to have good communication with me to see if there was anything else needed by the warranty company. On two occasions, I spoke to the owner, Jonathan. He explained in more detail, but in layman's terms that I could understand, exactly what the problem was for my own knowledge and in case the warranty company asked me any additional questions. The whole experience with Jonathan's Heating & Air Conditioning was exceptional. The pricing, the quality of workmanship, the communication, the willingness to answer questions I had & the willingness to help me answer the home warranty's questions, etc., by far exceeded my expectations. I would, without reservation, recommend them to my family and friends (and anyone else reading this review), should any of you have any HVAC issues.

Joe was very responsive, and came to my house to evaluate the issue. He told me what it would look…read morelike if I wanted to fix it myself, then offered me a good price to bring everything I needed and do it for me. My sink works great now and I appreciate his help! Thanks Joe!

Quick and simple service at a fair price. Had our new shower head installed within 2 hours of…read moresetting up the appointment

I had a job set for Robert "Bobby" Katilas of Pinnacle Plumbing to replace the old shut off valves…read moreon both sides of my water meter, and to disconnect and remove an old water softener tank from the house water supply lines. He was supposed to arrive today at 9:30 AM. He never showed up. I texted him several times, tried calling, and got nothing. He never responded to my texts. I accepted his job order, we had the job schedule last week and he texted me that he had to reschedule. So we rescheduled for Wednesday 10/15 and he doesn't show. I saw other reviews that he had done the same thing! I should have realized this guy is unreliable!! Never Again!!

STAY AWAY! Do not work with this business. They are irresponsible and not trustworthy. Bobby called…read moreme to set up time for my faucet install. We confirmed a time for the next day. He was late and when contacted gave me an alternate time. Well. This happened for two consecutive days straight. I wasted my entire weekend waiting for them to show up. Multiple texts assuring me he would come and after calling with no answer I was ghosted. If this is how they treat a customer, I am shocked they are still in business. If you use them and have an issue after they do work, don't expect a call back. Absolutely appalling and horrible. I was given multiple excuses for not coming to the job and of course being ghosted as a final F you.