My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

Very rarely do you get support from an HVAC company that results in looking forward to potential…read morefuture projects, but Tom (owner of Universal) did just that and provided amazing service today. I own lots of properties and have had my share of hvac issues as an owner and landlord. Tom came to my house, went above and beyond checking everything on both of my systems (when he didn't need to), diagnosed the issue with my upstairs system, actually fixed things fully right then and there, and then charged me a very reasonable service cost. If you have any HVAC issues in Philly and don't want to be ripped off or misled, you should call Tom!

Easily the worst business I've dealt with while living in Bensalem these past six years. They…read morereplaced our garbage disposal and "fixed" our leaky shower. The shower is now worse than ever and the garbage disposal stopped working after less than 4 months. Even worse, in the last 8 days I've sent 3 texts, called 2 different numbers twice each, and left a total of 3 voicemails. I've not heard a word back from them. I'd highly recommend looking elsewhere.

Outstanding service from the initial call to completion. My water heater died New Years eve…read more unexpectedly ! I called 5 other companies who did not answer and 3 never replied. Will and Owen both called me immediately and we more than friendly and understood the situation. They immediately scheduled an install that worked well for us. The work was impeccable and they followed all current covid protocols. They were promt, clean, friendly to our dogs and finished in the time frame they committed to. I even got a follow up call to see if everything was working well. Highly recommended them.

I turned to Yelp to find an HVAC company to install a natural gas heater in my garage. I came…read moreacross Northampton Heating and A/C and was happy to see 1) they were local and 2) all the 5 star ratings. I figured all those 5 star ratings couldn't be wrong. And happily they weren't. Throughout the whole process, from quote to installation, Bill was informative, friendly, neat, and professional. He took pride in his work and genuinely appreciated being able to be of service. He even went above and beyond and replaced a busted vent he noticed on our clothes dryer. I'm looking forward to a warm garage come next winter and will be calling on Bill for any future heating and A/C needs.

Bill Preno is an HVAC rock star. Considerate, professional, and respectful of our home. I found…read moreBill on Yelp and gave him a call to get an estimate on a new furnace and air conditioner. He returned my call on the same day, listened patiently to my concerns, and we scheduled an appointment. Bill showed up on time and wore shoe covers, which I really appreciated. He took careful measurements and wrote up a proposal for the new system. Compared to other HVAC companies, Bill's proposal offered the highest quality system AND the lowest cost. Having a system that operated quietly was one of my top priorities. Bill went above and beyond to make sure that happened by customizing the ductwork with insulation and decoupling the supply with a special rubber material. The results exceeded my expectations and I am thrilled with how quietly it operates. During the installation Bill and his technician Dom put down canvas and tarps over the entire area between the entrance of the house and the install space. They worked carefully and efficiently and it was clear to me that they cared about the quality of their work. Choosing the right contractor is the most important part of any home project. I would highly recommend Northampton Heating and Air Conditioning to anyone looking for exceptional HVAC service.

I am writing to express my extreme frustration and disappointment regarding the tankless water…read moreheater your company installed at my property. We have spent 2 years dealing with inconsistent hot water, since you installed a new tankless water heater and as of now, we have no hot water again. This has been an ongoing issue; the original unit was installed just over 2 years ago and was replaced only a year later with the same model. Given that the replacement unit is now failing as well, it is clear that this specific model is unreliable. We are requesting a replacement with a completely different model to resolve these persistent issues once and for all

DO NOT HIRE OR SO BUSINESS WITH THE LIARS AND THIEVES!!! IF…read moreI could give them negative stars, I would. And here are the reasons why I would give them negative stars. 1. Overpriced. It cost me over 600.00 dollars for a new anchor bolt installed. Then, I was quoted 1,800 for a basin replacement.... And I had to provide the basin 2. Poor quality of work. My tech Destin obviously did not know what he was doing. Not only did he not only not change the flange, install a new seal, caulk the toilet, he didn't even tighten the toilet down!!!!! I called because I saw my anchor was rusted away and the toilet was rocking.... My toilet is still rocking and now my toilet is having issues flushing. 3. Customer service. I have called times. Every time the very nice dispatchers would apologize for the inconvenience and say that they were trying to contact the manager. I was told that the manager would call me back soon. And guess what, he still hasn't. I am truly disappointed in a Christian.

I have been w/ JA for the last 3 years. We definitely had a rocky start (long story) but…read moreeventually, after much antagonizing, they did fix the problem. I just had my bi-yearly check up and was satisfied. They have one secretary who is very nice, I believe something that starts w/ a B, like brianna maybe. She told me my appointment was today at noon. So i made the timing available w/ work. 1205, no one is here, so i call the office asking whats going on. I get put through to the other woman....who i cannot remember if this is the same person from 3 years ago....but she is the absolute worst. I work at a small biz, if I acted the way she acted....we would be out of business. I called and she told me no one would ever tell me noon, the range is 12-5. I said well that is what I was told but cancel my appointment. I was planning on changing providers because this lady is literally that rude. She makes you feel like YOU are the one bothering her. I do not know why she acts this way, i cannot be the only one who has experienced this. While she was accusing me of not understanding how clocks work, i texted my wife and said "we are done using JA" and started googling other providers and reaching out. But the reason why i gave 3 stars and not one. I had an amazing technician. I hope I get his name right because he is literally the reason why I did not change. I signed up for another year because he is so kind. So i gave my business for another year solely because of (possibly evan) dark hair, glasses, from reading area. He is an asset to your company and was the reason why you didn't lose a customer. He didn't do anything crazy, just was kind and didnt accuse me of not understanding how appointments work. Get that man a raise!

I've had JA Smith servicing our HVAC system for 2years and I'm completely satisfied. They stand by…read moretheir work and are competitively priced. Their technicians are knowledgeable and respectful of our home. I would recommend them for any residential installation project or any maintenance requirements.

Arrived on time, were courteous and friendly and were very thorough with diagnostic testing and…read moretroubleshooting of my heat pump issue. Discovered problem was something simple and was fixed without any additional cost. Would highly recommend and will use them again.

Sold us on a family company. Showed up day of install with larger unit, placed outside unit…read moredirectly next to back door. Which my husband did not want, Anthony wouldn't move it. Was in a "got your money let's get this done quick job" kinda mood. Didn't connect part of unit (return) had to come back and take apart to fix only bc we noticed. Placed larger unit that we did not pick so close to powder room door you can only open door half way to get it, he did not care. If we got the unit that we agreed on it wouldn't be so giant in the space. Thermostat has been wacky since February. He told us needs to be replaced. Texted Anthony every week for over a month no response. We've been ghosted. Horrible experience basically our warranty is void bc we can't even get an answer from them. 1000% would not recommend.

WOW- Thank you SO much 7Sons for coming to our house after dinner hours to fix our heater. Mike was…read moreextremely helpful, kind and efficient. HIGHLY RECOMMEND! We will be passing along his information to family and friends. Great price and doesn't take advantage of you and your situation.

My AC went down during this current heat wave. Matt came out the day after I called to take a look,…read moreand had a new system installed within a week! Very professional, honest & fair !! Went above and beyond!

Horrible customer service. Techs can be rather rude when faced with the truth, and the front…read moreservice desk is more than hesitant on really helping you out.

After having a service contract w/them but it was not renewed as they do not auto-renew, send…read morenotice/etc., my heat went out. I called said I would sign and pay for a new contract. Was told they would call back with a service date. They did not. Called them again and they apologized and promised to call back by the end of the day with a service date. Again no call. Poor customer service. Had a another company come out and was shown how it was poorly serviced, if at all. do not use them. I am now fixing a bigger problem that would not even had happened had the technician done his job.

I have know about Winter plumbing heating and AIr now for quite some time. I used them to install…read morea water softner, sump pump and recently a tankless water heater. They are professional and excellent at thier craft. They keep you informed every step of the way letting me know if parts are delyaed and haow the project is going. The feeling of being able to be at work while a professional is working on my house without requiring someone to constantly look over thier shoulder and inspect the work is being done properly is worth it's weight in gold! I will always use and recommend Winter Plumbing Heating & Air. I truly appreciate your work! Thank you for being honest and exceptional at what you do. Frank McCabe