My wife and I own a real estate investment firm, and we have used Ray Ross plumbing for some six…read moreyears now. They have been to some of our multi family units, and some of our single-family homes. First I would say the pricing has always been extremely fair, and their quotes come in right on target. Second I would say, generally speaking, when they have to come out, they only have to do the job once. One thing that is far and above any other plumbing contractors that we have used has been their high level of communication. You always know what's going on, when the tech is coming, what they found at the job, and what the cost would be. All in all, this firm is reputable, efficient, and very capable.

I had a new build and Ray and his crew came out to do all the plumbing from start to finish and did…read morean amazing job! Always discussed options, never felt like they were trying upsell and in fact thought they were trying to save me money when possible. Crew was friendly and communicative. Annamaria who scheduled everything was always pleasant and professional. Highly recommend!!!!

Great help, very professional, Tim did fantastic job. They showed up on time, clean after done all…read morethe job. Thank you Tim.

the technician's job per se was good and professional, but I was very uncomfortable with the…read morepricing. I was initially quoted close to $500 just to reset a toilet. After some back-and-forth, the price came down to $350. I was in a hurry that day and had other errands to take care of, so I agreed to the $350. However, I still feel the price was excessive for the work involved. If I had more time, I would have gotten quotes from other plumbers or simply handled the toilet reset myself.

Completed the work quickly and as promised…read more The area was left clean. Very fair price and was professional.

Plumber showed up on time and fixed the leak under the kitchen sink, so credit where it's due. But…read moreman, he tracked mud all through the hallway and left old pipe fittings and wrappers just sitting on the floor. Spilled water everywhere too and didn't wipe anything up. When I asked him to clean the cabinet base he basically shrugged and said that's not his job. Like okay? The leak is fixed but I spent 20 minutes cleaning up after him. For what I paid that's pretty annoying.

My husband and I have been really dissatisfied with Horizon. During their first visit here, the…read moresalesperson went to great lengths to explain that 90% of installations are done incorrectly and that Horizon trains their employees so that the job is done right the first time. We had our furnace replaced by them in January, and you can add us to that 90%. Our system is on two separate zones, and the heat is electric via a heat pump with a propane backup. A little complex, but nothing crazy. We thought everything was fine after the installation until we attempted to test our AC on a warmer day, and we realized the heat pump was outputting hot air instead of cold. We had Horizon back, and they told us our heat pump (which the salesman said was from 2003) was failing and would need to be replaced, so we started getting estimates for a new AC system. To make a very long story short, our initial Horizon setup was done incorrectly on a couple of fronts (both the zoning and the controls for the heat pump). This was finally diagnosed in March after a few second opinions from other HVAC companies (one of which knew how to look up a serial number and let us know that the heat pump is actually from 2017 and is perfectly fine), my husband repeatedly testing the system on his own, and three more visits from Horizon (shoutout to Jacob, the last tech who came by, who was able to tell us what was going on and was extremely helpful). My husband and I both work full time and have a young child, so to say that the amount of time spent on this (testing the system, setting up visits, and meeting with contractors over the past three months) has been stressful is an understatement. In addition to paying for the time and expertise of other companies for second opinions, our PECO and propane bills have been higher than usual because everything has been completely out of whack. I was hoping to communicate all this to Horizon in writing via email to customer service or a manager, but when I called the main office, I was told there was no email I could send any written communication to, which seems like a red flag in 2024. If you're considering Horizon, go with a smaller local company instead. What should have been a one-and-done installation ended up stretching over three months.

They were great in the beginning. Now, every time i need something they want to charge me for it or…read moresell me something else. My system was sold and installed by them 6 years ago with a 15 year warranty. Now everything seems not to be covered. Every spring my system smells like dead feet, and they tell me it's common because of the way these evaporator cores and made so cheaply. So why do the sell them?? Horizon installed it so Horizon should fix it

Diliberto had installed our water heater 16 years ago and it worked fine until last Wednesday when…read moreit sprung massive leaks. I called them and got a quote. The lady there was very friendly and used their file on our house to give me a quote over the phone. I then had another plumber come out for a price. They were quite a bit higher. I called Diliberto back and the guys came out today. They are friendly, respectful of property, and did an excellent job! While they were here, I asked about fixing a sink and shutoff valves. They called for a price and did great on that as well. The final bill was exactly what had been quoted. I highly recommend this group for anything plumbing!

Just called to inquire about fixing a leak from upstairs bathroom. The receptionist was so rude I…read morehad to hang up on her. She was difficult to talk to from the beginning. She said she had to put me on hold and because I didn't answer within 1 second she started to get annoyed. Then every time I would ask her questions on how their service and fees work she would give difficult and sarcastic response like I'm not the plumber and was just extremely rude. Just can't understand why or how these people treat their potential customers like this. If you are the owner reading this review, you seriously need to speak with your receptionist as this was totally uncalled for. Still kind of shocked at the attitude and rudeness of this person.

The first thing I noticed about Phil is that he is a man of his word. If he says he is going to…read moreget to your house at 9AM he gets to your house at 9 AM. I contracted Phil to replace my water heater. He did a great job. He works efficiently and clean. If you need your water heater replaced Phil should be on your list of people to get an estimate from. Sam P.

Phil is a a great plumber but more importantly he is an honest contractor. That's refreshing these…read moredays. I've used his services three different times.

Service was good but customer service is what made me a return customer…read more Hired them to replace a leaking bath tub faucet. Job ran into some supply issues so couldn't get it all done that day, not for lack of trying, but worked through the pricing with Aliyah to come to a very reasonable final price for the work. Faucet leak's all repaired and happy with the service and pricing. Excellent communications, availability, and technician availability.

I cannot say enough positive things about my experience with Aliyah and the folks at Maxima…read morePlumbing. I needed some help replacing the bathtub handles and they went above and beyond by helping order a custom piece that we needed to get the job done. Looks great, service was awesome - would recommend. Thank you!

I originally contacted Rick Lucas Plumbing because the Yelp reviews are all positive... I am now…read moreadding my own 5 Star review. I had attempted to replace a garbage disposal, but had an issue with a pipe falling apart. I emailed Rick after 9pm that night, and he responded to my email by calling before 8am the next morning. On the phone call, Rick clearly explained the work to be completed. Rick made the service call himself early in the afternoon, and resolved my issues quickly. He was able to access our crawl space, and navigate his way down there to running a new pipe for my kitchen sink. He installed the Garbage disposal, and cleared the clogged sink drain. The work was performed professionally, quickly.. and priced reasonably. The bill clearly listed all work performed, and detailed pricing. I will certainly use Rick Lucas Plumbing in the future, and I would strongly recommend giving him a call for your Plumbing needs.

Arrived on time...fixed a leaking toilet which was more involved than expected... fair price…read more.. highly recommend

Contacted this company after a horrible sewer line cleaning experience with Horizon services. They…read morewere honest, straight forward, and priced reasonably. They cleaned my line with their hydro service and I haven't had a backup in about 8 months. I highly recommend them over the commercial companies like roto-rooters or horizon.

Last year, they came to replace the sewer line in our house. Despite specific contractual language,…read morethe did not complete the repair, which has caused us to dig up our line again. In addition, they work was shotty and amateurish, not putting things on proper grading. Stay far, far away from this company