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Ray Ross Plumbing & Heating

Ray Ross Plumbing & Heating

(42 reviews)

I had a new build and Ray and his crew came out to do all the plumbing from start to finish and did…read morean amazing job! Always discussed options, never felt like they were trying upsell and in fact thought they were trying to save me money when possible. Crew was friendly and communicative. Annamaria who scheduled everything was always pleasant and professional. Highly recommend!!!!

I hired Ray Ross Plumbing to replace a simple tub/shower valve and spout, and they turned a working…read morebathroom into a nonstop headache. Initially I needed to fix a very stiff bathtub handle. There was no leak at all before their work. Immediately afterward, the new spout started dripping every 3 minutes, and the hot and cold handles stopped working independently--turning the hot off would also kill the cold, which is completely wrong for a two‑handle tub. I contacted them repeatedly. They came back twice. The first time they flushed it and said there was debris in the O ring and it 100% fixed. It was not. I had to wait another week to have them come back they swapped out the cartridges, but the problems never went away. I had to document everything on video, time the drips myself, and basically do the diagnostic work they should have done. Another contractor has since told me it's very likely they overheated and damaged the new valve during installation (for example, soldering with rubber parts still inside), which would explain the drip and the crossover. In other words, their work likely ruined the brand‑new valve they installed. Despite multiple chances, they have not fixed what they broke, and I've now had to shut off water to the tub and pay a different plumber nearly $1,000 to rip out and replace the whole valve and spout just to get back to a functioning bathroom. I would never recommend this company--if anything goes wrong with their work, be prepared to fight to be heard, do your own documentation, and hire someone else to clean up the mess.

Horizon Services

Horizon Services

(563 reviews)

My husband and I have been really dissatisfied with Horizon. During their first visit here, the…read moresalesperson went to great lengths to explain that 90% of installations are done incorrectly and that Horizon trains their employees so that the job is done right the first time. We had our furnace replaced by them in January, and you can add us to that 90%. Our system is on two separate zones, and the heat is electric via a heat pump with a propane backup. A little complex, but nothing crazy. We thought everything was fine after the installation until we attempted to test our AC on a warmer day, and we realized the heat pump was outputting hot air instead of cold. We had Horizon back, and they told us our heat pump (which the salesman said was from 2003) was failing and would need to be replaced, so we started getting estimates for a new AC system. To make a very long story short, our initial Horizon setup was done incorrectly on a couple of fronts (both the zoning and the controls for the heat pump). This was finally diagnosed in March after a few second opinions from other HVAC companies (one of which knew how to look up a serial number and let us know that the heat pump is actually from 2017 and is perfectly fine), my husband repeatedly testing the system on his own, and three more visits from Horizon (shoutout to Jacob, the last tech who came by, who was able to tell us what was going on and was extremely helpful). My husband and I both work full time and have a young child, so to say that the amount of time spent on this (testing the system, setting up visits, and meeting with contractors over the past three months) has been stressful is an understatement. In addition to paying for the time and expertise of other companies for second opinions, our PECO and propane bills have been higher than usual because everything has been completely out of whack. I was hoping to communicate all this to Horizon in writing via email to customer service or a manager, but when I called the main office, I was told there was no email I could send any written communication to, which seems like a red flag in 2024. If you're considering Horizon, go with a smaller local company instead. What should have been a one-and-done installation ended up stretching over three months.

They were great in the beginning. Now, every time i need something they want to charge me for it or…read moresell me something else. My system was sold and installed by them 6 years ago with a 15 year warranty. Now everything seems not to be covered. Every spring my system smells like dead feet, and they tell me it's common because of the way these evaporator cores and made so cheaply. So why do the sell them?? Horizon installed it so Horizon should fix it

ServiceMark - hvac - Updated May 2026

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