My husband and I have been really dissatisfied with Horizon. During their first visit here, the salesperson went to great lengths to explain that 90% of installations are done incorrectly and that Horizon trains their employees so that the job is done right the first time. We had our furnace replaced by them in January, and you can add us to that 90%. Our system is on two separate zones, and the heat is electric via a heat pump with a propane backup. A little complex, but nothing crazy. We thought everything was fine after the installation until we attempted to test our AC on a warmer day, and we realized the heat pump was outputting hot air instead of cold. We had Horizon back, and they told us our heat pump (which the salesman said was from 2003) was failing and would need to be replaced, so we started getting estimates for a new AC system. To make a very long story short, our initial Horizon setup was done incorrectly on a couple of fronts (both the zoning and the controls for the heat pump). This was finally diagnosed in March after a few second opinions from other HVAC companies (one of which knew how to look up a serial number and let us know that the heat pump is actually from 2017 and is perfectly fine), my husband repeatedly testing the system on his own, and three more visits from Horizon (shoutout to Jacob, the last tech who came by, who was able to tell us what was going on and was extremely helpful). My husband and I both work full time and have a young child, so to say that the amount of time spent on this (testing the system, setting up visits, and meeting with contractors over the past three months) has been stressful is an understatement. In addition to paying for the time and expertise of other companies for second opinions, our PECO and propane bills have been higher than usual because everything has been completely out of whack. I was hoping to communicate all this to Horizon in writing via email to customer service or a manager, but when I called the main office, I was told there was no email I could send any written communication to, which seems like a red flag in 2024. If you're considering Horizon, go with a smaller local company instead. What should have been a one-and-done installation ended up stretching over three months. read more

They were great in the beginning. Now, every time i need something they want to charge me for it or sell me something else. My system was sold and installed by them 6 years ago with a 15 year warranty. Now everything seems not to be covered. Every spring my system smells like dead feet, and they tell me it's common because of the way these evaporator cores and made so cheaply. So why do the sell them?? Horizon installed it so Horizon should fix it read more

I am a 20+ year pre-pay customer. Horizon installed the heat, A/C and air filtration system. My last 3 appointments have been "bumped" multiple times on the same day as scheduled service without notification. When I call, I am told that there are new customers who did not have appointments but their service was more urgent because they did not have heat or A/C. So the regular prepaid customers get bumped. I had an appointment today. I called to confirm yesterday. I received a confirmation text this AM. When no one arrived today, I called & was again told that I had again been "bumped" from my pre-paid appointment, for new customers who had no A/C. This used to be a good company. Clearly they are more interested in a quick buck that servicing their long-standing pre-paid customers who have paid them for 20+ years. read more

If you actually want hot water go somewhere else. The manager is a dick as well. We gave them almost $5,000 and less than 24 hours later did not have hot water. read more

rip off artists - stay away. They sold me a system that constantly breaks down. Then they talked me into a service plan (360 I believe). They send someone out for regular serine and they tell me that my condensate pump needs to be cleansed out and treated with some spray on gook. The cleaning was 400$ (mind you plus what I paid for the service plan). It took the tech 15 minutes. $400 for 15 minutes is $1600 per hour to clean out a pump - are you kidding ? Don;t be lured in by their promotions read more

Great company service when they want to make a sale but post sales service sucks! They fail miserably to honor there maintenance agreement service schedule and will cancel on you 30 minutes before an appointment!! Postponing you out another 2-3 months! BS. Avoid this company, they are to busy blowing you off for another sale!!! read more

Horrible customer service. Paid approximately $5,000 to have a water heater replaced and the very next day it wasn't working. The manager gives horrible service and I would recommend hiring any other company. I wish I could leave negative stars because one star is about 10 too many. read more

Horizon Services replaced my sewer line on January 16th 2025. This involved them installing new piping running through our wall and resealing around the pipe. A few days later the pipe was leaking into our house. I have been calling for almost a month. We have been scheduled and canceled on multiple times. I have been promised that Corey, the plumbing manager, will call back, but he never does. Will need to hire another service to correct Horizon's problem. Then will take them to court to get reimbursed on the shotty work. They say they have a 20 year warranty, but it hasn't been 30 days. read more

For $20,000.00 they replaced a home HVAC unit with one that frequently stops heating. It's been "repaired" more times than months we've had it. It's evident now that they stuck us with a lemon. read more

I used to love Horizon and recommended them to everyone. They have gone way down hill. I got a new HVAC system installed last year and I already had to have them come out once to repair the humidifier and now it's making another rattling sound. They were supposed to be here yesterday and canceled, again today and canceled. They've done this canceling of appointments numerous times over the last year with other service calls. If my warranty wasn't with them I would go with another company. With all the money I spent on this system I shouldn't have any problems in the first year. But since I did, they should be out to fix it and not keep blowing me off. They're in no rush because the warranty means they aren't getting any money from me. So much for customer service. read more

Horizon claims to be 24/7 but that is far from the truth. On 2/8/26 around 6-7am, my 86 year old grandmother noticed her heat wasn't on or working. We called Horizon before 8am. Wind chills are in the negative and she has multiple health conditions. We were told her issue would be marked as urgent. We have followed up 4 TIMES throughout the day and all we kept getting is that all the techs are busy. So now, my grandmother has to wait until 2/9/26 at NOON for anyone to even check the heat. There is no reason that her vital issue has not been addressed when our area in Pennsylvania is the coldest it's been in decades. She is currently relaying on space heaters and her oven! We are extremely frustrated and outraged at the lack of urgency. read more

Drain opening requested. Price has gone up 400% recently. They are now more expensive than the other big name drain companies. Almost $494 for less 10 min start to finish to plunge clogged vent. Worse part is they have no hidden price increase until they show up. Will never call again. read more

Charged 323 just for the toilet leak issue to not be resolved and to be told to buy a new toilet. Filed a claim and was told we would hear back within 12 hours and still nothing after 2 days. We are not paying for something that was left it worse condition with nothing resolved. Last name is Daniels, "serviced" in 19406, Invoice #4537741 As of Friday - called at 7:30am bc we have not heard anything and was told this was "expedited and if you don't hear from a manager by 2pm call back". We did not hear anything and when we called shortly after 3pm my husband was told "John is out of here by 3 you'll hear sometime next week". Monday 12:50 - husband called again because we haven't heard and was placed on hold, told "John isn't available right now but he has your info and will reach out". We explained we've been told this since Wednesday lol meanwhile this is in efforts to get a refund or partial refund for an employee coming to our house, not fixing the issue and saying the issue was WORSE after what he "did" then leaving. A joke. read more

If I could give them zero stars, I would. This is the third time I have scheduled our AC check or Heat check - scheduled months in advance, made arrangements to be home on the scheduled date, only to receive a phone call at the last minute telling me that they need to reschedule (3+ months out) due to "no heat" or "no ac" calls. Happened again today with the next available date Feb 4, 2026. Less than an hour later I received a marketing text from Horizon stating "Horizon can help prep your home comfort for the upcoming holidays. Skip the last minute scramble and lock in your heating, plumbing or electrical visit before the rush"!!!! They can't take care of their existing customers, but they're working at adding more! BAD BUSINESS read more

I am a service contract holder with Horizon. This includes two tune-up visits per year. My issue is scheduling the services. They have no availability closer than six months out. Because of this, I have scheduled two years worth of services, however, if a conflict arises and I have to reschedule I'm now skipping a service because they can't show up for six months. It's horrendous. Either they're grossly understaffed or they don't really care about honoring their customer's service contract, or both. I would not recommend Horizon based on this to anyone at this point. read more

I have used these guys for several years only because I had a warrantied unit. That unit ran out of warranty coverage 6/24. The 2 times since I have used them, they cancel the appointment less than an hour before the service window. Made me wait in one case 3 months to come out and then canceled the service for 3 more weeks. The current appointment was again canceled after setting it 3 weeks ago, less than 30 minutes prior to the service window. Had to explain it 3x on the phone to 2 people that initially assured me they would keep it for the scheduled time. Then they said they cannot do that. Received a confirmation last nite - confirmed the appointment. Took time off from work. Then they changed the appointment window time and a few hours later eventually canceled it as well. This is how they now seem to do business. I spent $30k in 2024 alone with this outfit and this is how I get treated. Stay away from these clowns. When the business manager attempts to reply to this review or contact me, know that I have already terminated my 4 service contracts with Horizon on my rentals. My employees have been instructed to only call horizon on warranty issues and nothing else and to keep any schedule appointment date open and not count on Horizon showing up - despite any confirmations made. read more

I wouldn't be writing this Review if one thing would have happened, TALK TO ME. Don't place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!! What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didn't arrive until 11.30a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be 'quick' all I have to do is switch out the motor by mounting it and plugging in the new one. Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, "these are new?" To which I say, 'of course' - you watched me take them out of the box. Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system. I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told "everyone has left for the day" and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!! If I could rate them a ZERO, I would. read more

On January 2024 horizon services installed a brand New York heating and system in my home since then I have had issues no heat and they have been out 12 times since they installed the unit which they themselves said that they do not use anymore because in their own words said they have had too many issues with they sent out their top guys who now this is 2026 so it's been going on for two years they finally said that there were several leaks and it had been leaking Freon for those years and that's why I had no heat now their top guys while soldering never laid down any thing protective and burned my floor so now not only are they not making good on the warranty that they have promised to extend but are also not returning phone calls or emails regarding the damage that they have done to my floor I spent $11,000 on a unit that they claimed my heating bills and my air-conditioning bills would be lowerand that also is not the case everything about this company has been a nightmare, and I will be posting it all over the Internet. I have videos and voice recordings from all of their employees who were in my house to do the work saying thatThe people who own the company know nothing about heating and air conditioning only about the bottom line..their exact words. read more

Had an appointment for a/c maintenance for the time between 2 to 4 pm. No call, no show. I called Horizon and they transferred me to dispatch to find out what happened. No one answered the phone. All appointments are 6 months out. Next day service? Try next season service. I changed to a reliable HVAC. Had an appointment within 48 hours. read more

Very overpriced - they lead with low-cost specials and then gouge you with extremely overpriced estimates for plumbing. They provided me with an estimate for over $500 to unclog the toilet and replace the pump. I had requested an appointment for the $89 drain clearing (that said "no hidden fees) but was charged $160 because they sent a plumber not a drain clearer. Be very warry of this company. read more

Would highly recommend against using their service. The techs in general are all reasonable and capable. The management and customer service are among the worst I have ever experienced. They do not return calls as requested and despite being told a manager will reach out to help fix problems in my experience they have not called and they will not put you in contact with a manager when you call. They cancel appointments with minimal notice and try to schedule them months later. Have had maintenance appointments scheduled the day of or the day before multiple times. They do not seem to care about customer service at all and despite the techs being friendly the company itself is very difficult to work with. read more

These folks replaced our HVAC system 2 years ago. No complaints. We called them this week to come out and look at a few things and get an estimate. A couple leaks and replace the garbage disposal. We can do the disposal ourselves, but figured if they were going to be here. The price quote (which I have in writing) for a new disposal and installation was $916. When I balked at that he said something about a military discount and a senior discount would bring it down to $532, but only if we did it that day. My wife did it herself today. $139 from Lowe's. To have Lowe's come over and install was $200 more. $916 to install a garbage disposal? You can bet we won't be calling them again. read more

RUN, RUN, RUN...... Salesman came into my house and I specifically wanted an April Aire for moisture to add to a new furnace. After they put in the entire furnace, there was no room for the Aprail Aire to fit. So that was that. He asked me what I fhought this furnace I was getting would cost snd since I had no idea I just said a number well he really liked that number I guess because I well OVER PAID. The salesman who came here was Frank from Newtown, PA. I don't even know if they are still in business or not but you can check if they merged with another company but I am serious when I say RUN!!!!!!!!! read more

Very disappointed... I have had nothing but issues since having my AC/Heat pump unit installed. From the beginning, the first installation team improperly installed the line set, which had to be reran. Since installation, I have had to have multiple service visits because my unit stopped working properly. My Lennox system is maybe two years old and already needs a fan motor, of which Horizon does not stock, so my wife, kids, pets, and I have to deal with 80 degree temperatures in the house until they get one. I really wanted this to be a good experience and everyone that I have dealt with has been great, but the equipment quality is terrible. read more

It's incredible. In August i buy an annual membership, and try to schedule a maintenance service which they say this membership pays for. Well. the earliest date i get is December. So i book December. The day before the service they leave a voice mail that they can't come, they are overbooked. So i call back and rebook. The earliest is Feb 10th, 2025. Of course i stay home from work to be there for them. Would you believe it, in the middle of the window they gave me, they leave same voicemail as in December: they are overbooked. I have to call and reschedule. I am livid. It is obvious: they take your money, making promises, and then are unable or unwilling to actually follow through. read more

This company is an absolute joke. Fraudulent doesn't begin to explain. Scammers. Stay away!! They post these free services to send a camera down your toilet..it's all bs ..nothing is free and they want to sell you an entirely new set up that is their goal. We found an ex employee who told us once you complain they will schedule to come out and fix the issue for free or discounted and then an hour before the appt they will cancel..guess what they cancelled our appt this morning just like we were told they would do stating that the camera broke and it would be at least ten days before they can get out .because a huge company like that had one working camera I suppose. I suppose they also think we are stupid. They also snaked our toilet yesterday with 25 ft without the grabber on the end ..instead they used the poker ..according to the ex employee this is also done on purpose to poke holes in the clog and allow you to flush properly for about a week before the clog reattaches and you need to call them again to come out. These people should be ashamed of themselves. Stay far away. They are thieves and management I don't know how you aren't getting sued left and right. Don't waste your money or trust these people . They will rob you read more

There service sucks and I would not recommend, I have been waiting on a part for my furnace for 7 weeks now and I am without heat for the past week. I woke up this morning to 45 degrees in my house. I could have built the damm part in this time. My step is to call the state hotline and contact my buddy at 1260 radio to get the information out there. Don Leifer Spring mount, read more

We called at 11:58am on 12/14 to make an appointment for a plumbing emergency. The customer service representative that we spoke to took our name and address, CONFIRMED that they do service our area, and offered to schedule an appointment between 2-4pm today. The representative said to look for a confirmation email, but after an hour and a half (1:30pm, 30 minutes before the appointment timeframe would begin) we received no email so we called back to check in. The customer service representative this time (who sounded the same but says she isn't the representative we talked to earlier) claims that our information was never in their system, and they don't service our area whatsoever. We asked to speak to a supervisor, because if not her we definitely talked to someone and they needed to sort this out, but she claimed they do not have a supervisor, so she transferred us to dispatch. Dispatch confirmed that they do not service our area, and she was also confused why they would lie to us about scheduling an appointment that they knew could not be filled and telling us to wait for an email that they knew would not be coming, and that she would forward this to the manager that they definitely do have. I hope she does, because we've never had such a ridiculous experience from any other company. Remember, we are dealing with a plumbing EMERGENCY. Now we have to scramble to find another plumber to come out. And for the record, our address is well within the service area that this business chose to list here on Yelp. read more

Horizon Services - Plumbing Near Me - Audubon, Pennsylvania

Horizon Services upper management did reach out to me regarding my issue and proposed a generous and workable resolution which I accepted. As I stated previously my experiences with their technicians have always been positive. My issue had been with mid level management which I am hopeful will now be more mindful of client concerns. 5 star Rating is for management's response to my issue. read more

I am currently in the midst of a warranty repair job that has been ongoing since April14, 2025. 4 different technicians have been out, 4 parts have been replaced per techs. The first replaced part had to be replaced again because the installer damaged the new part. Now the coils that was replaced a week prior is to be replaced again. I spoke with Richard Dow, the warranty and training manager and emailed him about my concerns that this problem will not be fixed before settlement on my home on June 2. I requested that a manager come out to check the work. At the start of the conversation he said he would come out while the tech was here, by the end of the conversation he had decided that he would come out if he was available. Surprise, Surprise, he was not available. The first invoice I got had a notation that the house was for sale-wonder why that was important for fixing the problem. I did not receive an invoice for all the visits. These techs clearly don't know what they're doing. The covering over the insulation in the outside unit is newly torn. The metal cover on the inside unit fell off a few hours after one visit as the screws that were removed were not replaced. My impression is that Horizon is slow -walking repairs so as to run out the clock. Please be forewarned----poor qualitypoor value. Deserves 0 star rating Anne McHugh read more

As they acquire smaller businesses and grow, they somehow find more ways to be less responsive, more inept, and more sleazy. Their pricing has a name in the industry that I can't publish here, so let's just say, call somebody else, preferably a small mom and pop outfit that actually cares about you... read more

I have used this company for many years but their service has turned to shit. Today I called to schedule my prepaid PM for my central AC unit and was told they couldn't do it till November. I have never had this problem before. Why do I have a pre paid plan? People have work schedules that you don't know 6 months in advance when your days off are. This is the worst customer service I have ever felt with. I now have 2 people with respiratory issues in my home who I don't know if the AC unit will be ok for them. Also have a dog who needs to be in a cool house during the summer heat. These people will trick you into a service plan an then not make good for that particular season. So while I had them on the phone I asked if I could schedule the PM for my heater in the fall and they said no because it keeps kicking out the service request. I'm done with this company. Their once stellar service is now the worst ever. read more

The last two times I contacted Horizon to clear sewer trains they failed miserably. The first was at a rental in Norristown which they failed to clear but succeeded in charging me. So, I had to contact a plumber that cleared the line without any problem. The second was at my home in Exton which was worse. The technician said that they couldn't clear the line because I had dirt in the line and they would have to return with a scope and a guaranteed course of action. I wasn't about to get my yard dug up without a second opinion so I called a reputable firm that scoped the entire line and found no dirt and showed me that our problem area was a sag in the line. Horizon charged for their lack of service call again. I've used them for years but after the last two episodes am finished using them. read more

Great service and Tom was very knowledgeable and pleasant. Worked on my heater & checked vents, thermostat , he made sure all was good Great job & service! I was afraid of all the bad comments but all is well with mine so far! Dia read more

Called as we want to change HVAC companies. Was on hold listening to a recording for 11 and a half minutes. Someone with an Indian accent answered and took information to email me maintenance information because he obviously did not know to tell me by phone. Never received the information. Called another company as would not want this situation in an emergency. read more

Horizon services came out to repair a leaking shut off valve. They only needed to change one shut off valve. They instead changed 3 and charged us full price for the job as individual jobs. The technician was talking with my wife since I was working at the fire department and couldn't be there. He never gave her alternative options. We only wanted the leak fixed which could have been capped instead of using shut off valves. Any experienced plumber would know this. I feel my wife was taken advantage of and they added incurred cost for no reason. They also sent a bogus water analysis. When I called to discuss what happened they ended up partially refunding but still charging us about $120 for each extra valve which is about at $10 part. I spoke with plumbing manager John Detrano and explained the whole situation which was like talking to the manager in Office Space. He wasn't very helpful other than admitting they invoiced incorrectly. He sounded like he was trying to get me off the phone and would have someone from the complaint department call me. I am still waiting for that phone call. The overall plumbing service experience was terrible which is unfortunate because we are a member and use them for HVAC. The HVAC division is phenomenal. read more

Never sign up for the membership, they trick you into getting it as a good deal AND IT IS NOT. They lie to you, try to avoid the free service, tunning your AC as promised and push it as much as possible so you won't get it, They are over priced as well. read more

RE: HVAC - I have a heating and A/C system installed by Horizon. I have paid for the annual membership every year so that I can maintain both units. It took me until January to have someone do maintenance on my system - after they overbooked and canceled me twice in December. Today (March 31) I received an email reminder to book my HVAC which I appreciated. I went online right away and found that the first available appointment is September 15th!!!! That means it's 5 1/2 months to wait for an appointment. So I called. Was transferred twice and the third person couldn't get my phone number right, put me on hold and then disconnected after 1-2 minutes. I called again and the person answering the phone advised that there was nothing he could do. I asked to speak to a manager or supervisor and he told me he didn't have one. [I trained customer service reps for over 20 years and know that is certainly not true.] His procedure is to open a ticket so that the Customer Management team can contact me in 12 business hours. Clearly Horizon has overpromised without being able to fulfill their memberships. This makes me sad because until about 2 years ago they were terrific. I'll be curious is someone calls. Maybe I should scheduled my heating maintenance now so I can get onto the schedule for October. read more

I don't wish to fully rate just yet as I have to see in time if efficiency (value) was worth it! Though I have to say from the sales rep to the technicians, everyone was well qualified and the service was phenomenal!!! I recommend this company, based on that with 10 stars! read more

We used Horizon to replace our old terracotta waste pipe--it's a very expensive project that cost over $20K, but overall I'm satisfied with the job Horizon did. Before we went with Horizon, we called another major plumbing company for a quote, and the experience over the phone was much worse than Horizon. Horizon sent out a guy in a timely fashion and we got an estimate back pretty quickly. The whole project was three to four days, during which they kept the area in a decent condition, nothing grossly messy. They accidentally broke a window handle. Although it took them a long time to find a replacement handle and fix it, they eventually did an excellent repair job. I think I probably could find another plumbing company at a slightly lower price point, but for such a giant project, I'd rather go with Horizon, who provided a decent warranty. My only reservation: A week before we had the waste pipe replaced by Horizon, we also had Horizon done a pipe video inspection, which cost slightly over $400. I wish Horizon could have waived this amount, considering we asked them to replace the waste pipe shortly after. read more