Luke Weidemann Plumbing Heating and AC was recommended to me, so I decided to give them a call. We had a pipe that burst in the winter and needed a repair. A gentleman came out, *fixed it right up, and went on his way. Wait... actually.... he did a couple other things while he was here that he thought would be great for winterizing our home the following year; I was pleased.
However, the following Spring, when I turned on the water to those pipes.... I heard water spraying all over the place. The pipe that had been repaired had actually come apart. I called up Luke Weidemann Plumbing Heating and AC and the same gentleman who had originally come out to *fix up the pipe was out in a jiffy to fix this problem right up.
Ok... mistakes happen..... I get it. So I was pleased. Hey, they didn't charge me for the second visit.
A year or so later, there was another plumbing related issue in my home, so I naturally called Luke Weidemann Plumbing Heating & AC. This time, another gentleman came out to my home, and this time, he was accompanied by a young apprentice. They assessed the problem, and said they would order the parts necessary to *fix my problem, and were on their way.
However, a week or so later.... I had not heard back from Luke Weidemann Plumbing Heating & AC... so I called and left a message. No one responded, so I had to look elsewhere to resolve my plumbing issue.
Fast forward a year later. I thought I'd give Luke Weidemann Plumbing Heating & AC another chance. That first gentleman, although he messed up with the job, was really nice and came out to fix it pronto.
This time, it was to resolve a heating issue at my home. I had already had two other "heating" companies out to check out my problem, and I thought, well.... let's see if Luke Weidemann Plumbing Heating & AC was up for the task. The same gentleman who had come out a year earlier to assess my plumbing situation was out the next day, apprentice in tow. He assessed the issue I was having, did a few things that he thought would already solve the problem, took down the model of my furnace so he could order a couple of "cheap" parts that he didn't think were necessary but would order and replace since they were "cheap".... and was on his way.
A couple weeks later..... "The parts are on back order."
A couple weeks more..... the office manger, "I'll speak with the person who does the ordering and get back to you right away".
The next night.... problems with the furnace again. I call the gentleman who had come out, now a month ago, and let him know the problem is definitely not fixed.
A month later....... (now 2 months after initial visit).... I call the office manager, no answer, leave voice mail. Call the "tech" gentleman, ....mailbox full.
Two days later, I get the "tech" on the phone. He informs me that he's on his way back to the office and will give me a call to let me know the status of the parts that he ordered.
It's now 11 days after that last phone call. That's 43 days from initial visit.
I'm 100% satisfied with the fact that I will never contact Luke Weidemann Plumbing Heating and AC ever again. If you are into waiting for things to happen, then hands down this company is the best; I couldn't recommend them more. Their ability to operate a business where they don't call back customers and don't complete jobs is honestly impressive. read more
