I chose M&S for their price and presentation for my new roof in October of 2021. The first impression was very good. After getting 3 bids, (two of them had $95 for each sheet of Plywood, and the first 3 sheets free),I had M&S match that and put it in writing. They were $125 per sheet with none free originally. I really needed a Saturday install due to work issues and my Great Dane would need to be out of house, and Mark promised that. That was the first issue. He did not keep that promise. It had to be on a Friday. I'm flexible, so okay. I took off work. The team that actually did the job was GREAT. That was nice. However, when they left, I walked the perimeter and found that 2 of my flood lights had been broken and knocked down. Also, they did not reconnect a downspout that I requested be fixed while they were up there, (I told them I would pay extra, as it had just been knocked off during a recent storm.) Mark had promised that as well. Oh well. The roof looked great. Good materials. But the price was CLEARLY padded. When I got the final bill a week or so later. Only 5-6 full pieces of Plywood were used. I counted! Mark even went up and checked the ones in question to save me money. The bill said that 11 were used. Not true. Again, barely 6 full sheets were used, But the bill said 11 were used. In the end I paid for eight sheets of wood. I paid in full. Ten days later Mark texts me and says he lost my check for $8,000!!! I had to leave work to go to bank to stop payment. Then I had to go in person to their office to reissue a check. That was a big problem for me. But I'm understanding, so I told them we could schedule the gutters next, for which I had received 3 bids also. Their first bid was for $3,600 ish, with guards. I asked for a price without the guards and it went down to around $2,400. I told them to schedule it,mid November and that's where I started getting the run around. I finally got Mark to commit to last Tuesday, but I had to change it for to work. I figured that would not be a problem because I had been so understanding and flexible this whole time. I asked for this coming Tuesday the 25th and it has been 8 days and I have not heard from M&S contracting. I have called emailed and sent numerous texts. I guess I'm going to go elsewhere now. read more