BEWARE of Tri-County Exteriors - PA
Hi all,
I wanted to share my horrible experience of dealing with Tri-County Exteriors - Huntingdon Valley, PA for getting a new roof. I own a townhome in Bucks county, PA and my roof is 20+ years old. Its a 2 layer roof & has no issues right now but I decided to get a new roof this year before a major problem comes. So, in Feb 2016, I started taking free quotations from roofing companies. I took around 5 quotations from different companies.
They all seemed nice & professional and the price offered was also close. After going through all the quotations, I decided to go with Tri-County Exteriors with CertainTeed products. The sales person Joe was very nice, knowledgeable & professional. Once I decided, I called Joe and he came over and we signed the contract in March 2016.
I paid the deposit amount and Joe told me that the owner of the company will call & schedule an appointment for doing the roof measurements. Owner - Shayne Schwartz came to my home to take the measurements. He tried to convince me to get Owens Corning rather than CertainTeed but I said no. Shayne Schwartz told me that they will get back to me with the installation date.
No response for a month and I called them over & over again... left voice messages to the owner. I was not in a hurry as I was expecting them to replace roof in June/July. So, I stopped calling. Then again I called them this month(June 2016) and finally owner Shayne picked the phone. He told me he will call back next day. Again, no call for a week. Finally after few tries, got to talk to him.
SHOCKERR- Shayne told me that you own a townhome and after looking at the roof, I don't think I want to do this. I will return your deposit. After being in contract for so long he is telling this now. He could have told this 2 months back. He said sorry but kept saying if your neighbours can do the roof together, then he can do it. I told him this was not part of the contract & he was like CONTRACT is just a piece of paper. WOW!! He was soo rude, unprofessional and unethical. Such a horrible experience. He told me to thank him that he was returning my deposit... I was like you are breaking the contract and not me...
I feel I am lucky that he did not do my roof. Its good that I got to know early that he is a big CHEAT, highly unprofessional & unethical person running this company... It seems they don't do townhomes but they realized after having me in contract for 3 months... Anyways, all homeowners, PLEASE beware of this company. They are not true and highly unprofessional once you sign the contract. read more