First of all - I should have written this review after Smart Shields first or second installation at our home. But here I am, in need of their services for a third time and am only now getting around to write a review. Silly me.
I was referred to Bryan by a friend after my husband and I bought our first home. The basement windows needed to be completely gutted and replaced so I emailed Bryan to gather a rough estimate. I told him the sort of windows I *thought* I wanted to have installed and he TALKED ME DOWN into getting LESS expensive windows. He had an opportunity to make more money off an ignorant customer and instead informed me of a cheaper option that would actually look nicer in our basement. Green flag number one (of thousands). I believe he came out within 48 hours to measure our windows and provide an estimate which was significantly less than we originally anticipated, having been searching for reasonable quotes for a few weeks. We signed the contract immediately. Maybe three weeks later, his contractor came out to install our windows. They installed, cleaned up, attached our dryer vent, and left our house looking ten time better than before in half a day. It was a necessary fix we needed for our house but it ended up turning the entire basement into a more energy efficient room that actually looks prettier than I expected. Our second experience with smartshield was even sweeter than the first because we got a storm door installed to our front door so we could get more natural light in our living room. Once again, Bryan was out at our house in two days to do measurements and provide us a quote. We went back and forth on the style I wanted and he patiently provided examples, options, and pros/cons for different doors based on my needs. He even helped me pick a color for the storm door using AI so I could visualize what it would look like. In the end, we got a beautiful storm door that keeps the cold/heat out and allows for a lot more natural light in our house. Plus it has a screen that we can easily slide up or down, a feature I desperately wanted. Once again, his guys were out in a matter of weeks to get the door installed. The only reason it took a few weeks to get installed is because they/their third party custom makes every door for the customer so you're not getting some dinky door from a department store that wont fit well. When his contractors came to install the door, they couldn't have been nicer (Or quieter) as my baby was sleeping upstairs and they didn't want to wake him. They came around lunch time and Bryan's scheduler (whos name I cannot recall - this was last summer) ordered them pizza and soda from a local pizza joint so they'd have something to eat during the installation. Just simply unmatched respect and kindness towards the contractors which is hard to come by. Bryan's guys were so nice, so kind, so patient as I asked questions, etc... I sincerely could not be happier with their work, the customer service, the attention to detail, and the price that is SO right!!! If you're looking for door or window installation, literally just stop your search now and go with Smart Shields. You cannot go wrong - they have a customer for life! (btw Bryan we need a new kitchen door...) read more