From the initial ' idea' to the end results, the gang at Estate Chimneys were nonstop helpful... with ideas for us, making sure we were happy with the design. The new gas fireplace was placed seamlessly with electricians, and masonry all working together and with us... and our nutty work schedule. We used them years ago when they placed a gas insert in our wood fireplace.. which was another outstanding job. Can't recommend them enough! Thank you read more

Estates Chimney - The construction beginning... - Fireplace Services Near Me - Chalfont, Pennsylvania

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Customer service. I scheduled a propane tank to be refilled. It's been over 3 weeks and it's still not done. I've called 4 times and the best I get is promises. No one ever takes the initiative and calls with an update. I have to pursue them. They used to be a good company to deal with. Time to move on. read more

It's a big, tricky decision --you know that big woodstove and pad and stovepipe is going to be taking up all that room for as long as you live in that house. But we got... Just what we wanted! Mike in sales was patient, flexible and calm even when busy. We couldn't have made the leap without him. And Andy and Harrison did a nice, clean one-day install in a professional and personable way. Highly recommend. read more

Estates Chimney recently installed a beautiful electric fireplace in our home, and painted our chimney. Our wood-burning fireplace became too unsafe to use, and to expensive for us to replace, so we elected to convert to an electric model. My husband and I are extremely happy with the wonderful installation performed by Justin and Harrison. They were professional, prompt, knowledgeable, and top-notch! We had a wonderful experience with this company, from the minute we walked in and met with Mike in Sales. We are happy to highly recommend Estates Chimney! read more

Performed as expected at a reasonable price. They arrived on time, and we're professional and respectful..

Estate Chimney was wonderful to work with. We purchased a new home with a gas fire place that we didn't know much about. The company educated us on the fireplace and helped us find a great upgrade that we wanted. Everyone at the company was wonderful to work with. read more

I had my new fireplace installed today. The guys from Estate Chimney were very professional, explained all the features and maintenance for the new fireplace. Would highly recommend them! read more

Josh & Joe From Estates Chimney Sweep, Inc. did a fantastic install of our new E33 Regency Gas Fireplace Insert. They were here at the house first thing in morning placed blankets to protect floor and did super clean work and were finished and gone in less than 4 hours. I can't say enough about the company and the guys they sent to get us into a nice warm fireplace. Even our pups love it! read more

I stopped at the store, knowing "exactly" what Look I wanted, for our new fireplace, from Pinterest... Mike was absolutely highly acknowledgeable about all pros and cons and explained the process and what to expect. The examples in the showroom were very helpful too. Josh came to make the survey and help us to configure everything needed. He was also the one to do the installation. During that process all was extremely organized and done at the best expected. When they dismantled the old fireplace they were very careful with the old dirty parts and extremely clean. Overall the install of this new fireplace was a excellent experience! I will highly recommend that place to my friends. read more

We were very pleased with the installation of our gas fireplace. Joshua and his work team took care to cover areas that may have gotten dirty otherwise. He did a great job in teaching us how to operate the unit as well as its maintenance. read more

I had an existing woodburning firebox and flue pipe removed and a gas unit installed. The gas unit is made of flimsy metal and the unit makes 3 to 5 loud booming sounds a night. It creaks and crackles the rest of the time. The chimney chase was closed up at the top but the fireplace still has a large draft. The installers expect the homeowners to watch the entire installation in the room or they will assume the homeowners have no interest in the quality of work. Get an official statement of the work to be done, not just the order form. Ensure that every work item is clearly listed, and alternate work to be done in place of the stated work. Ensure the person who writes the order and the installers agree on all the actual work to be done. read more

Great people to work with from the moment you walk in the door until the job is completed. We had a Regency Gas Insert installed as burning wood was getting too much of a hassle. Tom and Mike were great on the front end. Gave us an estimate of prove and timing for installation. Josh came out for a site visit and scheduled installation. Josh was back on the date promised and completed the installation in half a day. Could not have asked for a better job and process. Highly recommend Estates Chimney. read more

Requested this company complete an inspection of a fireplace and chimney. Had a known rusted chase cover and had hopes that was the only issue. Estates eluded that this rust was also inside the firebox and liner and had caused damage to the structural integrity of the chimney and would turn a ~$3k job (replacement of chase cover) into a ~10k job (eluded to because when called to ask more questions about their summary they never actually returned a phone call *shrug*). Went on to use a different company and they verified what was originally thought. Just a replacement of the chase cover. The inside of the chimney is galvanized steel. Yes some rust was exposed to the exterior but nothing that would be a cause for major concern. There was some other small tasks completed but nothing outrageous. The chimney / fire place passed inspection. Estates provided a quote in cursive writing that was barely legible. 1 stars because of lack of professionalism and transparency to a paying customer. Wonder who else has been taken advantage of. read more

Professional from start to finish. From the consultation with Mike which helped us select the propane fireplace insert (which looks great) to the installation and chimney upgrades done by Josh and Ty, we are very pleased. The entire team was responsive to our questions and phone calls were returned promptly. Mike was very helpful and Josh and Ty were great at ensuring our floors were protected during the installation. They only left once we were comfortable with the operation and instructions for the fireplace. Would highly recommend Estates. read more

Can't say enough nice things about this company. Staff was knowledgeable When we purchased the gas fireplace. Installation was scheduled and they came as scheduled and were on time! Starting our third winter and haven't had any issues. Works perfectly. Well worth the trip to their store. read more

Soon after moving into our house, my wife and I decided to change the fireplace to something more efficient. That is how we found ourselves walking into the Estates Chimney. Everyone that we encountered through Estates Chimney has been friendly, knowledgeable, and helpful. Their selection is good and they have plenty of online and print catalogs to help develop a plan. The install of our new fireplace went without a hitch. The crew cleaned up and was respectful at all times. In short, if you need to get your fireplace or chimney updated then I recommend Estates Chimney. read more

We are so pleased to give a 5 star review for Estates Chimney Sweep! We had two propane heaters installed in our drafty old farmhouse last season and we couldn't be happier with the outcome. They always respond to questions and concerns right away. Our propane delivery is always prompt when we need it. A great experience all around. read more

Purchased our second Gas Fireplace from Estates Chimney. Very knowledgeable, both Installation and service is clean, great communication, very professional. read more

What a great experience! Scott and a two installers showed up on time and seemed extremely knowledgeable installing our gas Regency fireplace. Very reasonable, helpful, and just an all around pleasure to deal with. Highly recommend and we plan to use them for annual service and future work. read more

I intentionally scheduled the last appointment of the day (4 PM) to accommodate my work schedule. Two days prior, Estates called to confirm the original date and time. The morning of my appointment, I received a phone message from the technician stating that he was "running ahead of schedule" and wanted to come at 11:30 AM. When I called him back and explained that the earliest I could do was 3:30, he told me that he would be "waiting for me". Again, my appointment was scheduled for 4:00. I arrived home at 3:20 to find that he had been waiting at the top of my driveway for over an hour. It would have been much more professional to wait in front of my house, on public property, rather than up close to my house where he was much more concealed. While in the house, he laid down a tarp to get the work done, he somehow still managed to leave two substantial soot marks on my very light carpet which will now require a professional company to remedy. At the time my appointment was made, I was also told that a camera would be used to inspect my chimney. I have no knowledge if that was even done, as the technician did not mention it, or any potential issues. Perhaps he was anxious to end his work day since he had to wait several hours for my appointment time to come. read more

Very Poor after the sale service. Based on the technician's recommendation to replace parts to address a delayed ignition problem, I called 3 times to get a price and schedule service. Despite assurances I would hear from them - no call back ! Called another out of state dealer who promptly provided a quote and fixed the problem. Very perplexed they don't take care of their customers read more

I had a propane fireplace installed by Estates in 2009 and just discovered an issue with the installation and they came out to check it out and took care of the situation. As this was nine years after the installation this certainly was GREAT customer service from them. I highly recommend Estates Chimney. read more

Well lets just say Im done with this company for good. I have been using them for years for chimney sweep and this was the year I was ready to upgrade to a new regency insert stove. I have had an appointment scheduled for weeks and took a day off of work today and they never showed up. When I called, Bill in the holland office at 430 today to see when they were showing up he told me there was absolutely no paper trail of my appointment. Thats weird because he is the one who scheduled it for me. The whole situation didnt seem to bother him a bit. Bye Bye Estates, I will purchase my new insert somewhere else read more

These folks are wonderful. Popular and booked well into early winter, they still came and inspected my chimneys and installed a woodburning stove for me since I had just moved and hadn't had the opportunity to schedule a visit from them. They were SO NICE and extraordinarily professional. When a screw came loose on my stove (a weird one I couldn't fix myself), they came back out immediately and fixed it (no charge, of course). They also provided guidance and "training" for use of my stove, even going so far as to take me out and talk about the wood I was using. They were recommended strongly by my Realtor and the guy who delivered my firewood. I can't possibly recommend them highly enough! read more

We could not be happier with the service, guidance, patience, quality of work and professionalism at the Holland location. We highly recommend Estates Chimney and Fireplace. read more

Hired them for a propane gas insert and we are very pleased with the unit and it was the best decision we made. It warms up our whole down stairs!. They were very professional and the technician was very knowledgeable! read more

We had Estates Chimney Sweep clean our chimney last week and they did a wonderful job. They were professional, thorough and gave us helpful recommendations on how to best store wood and deal with a residual smoke smell in the house. Our house is on a slope so the chimney is 3 stories high. We had been told by a prior chimney sweep that it wasn't accessible by ladder and he'd need scaffolding, extra men and of course a whole lot more money. For Estates, it was business as usual. They had no problem accessing the chimney and did not charge anything over their normal (reasonable) fee. Highly recommend them. read more

We had a Supflue chimney liner installed in our antique fireplace. For many months the draft was insufficient, but Estates Chimney kept on it and eventually custom designed a solution. I really appreciated their stick-to-it attitude. They were out here many times, at no additional cost, to make good on their installation. read more

Dean was our salesman - VERY knowledgeable, personable and there was never any pressure to buy. We told him what we had and he not only gave us several options, but also his opinion on what would work best. I even liked one of the more expensive models, but he explained why that particular one wasn't the best idea, and showed us why one of the less expensive ones worked better in our space. I was so impressed with the store and everything about it. On installation day, our techs (Tony and Josh) were prompt, courteous and PROFESSIONAL!! They did an amazing job and went above and beyond, checking out what we had before they even started. Installation was a breeze (or they made it look that way!) and they even took extra time to explain the features and functions of the new stove, proper use, cleaning and everything you'd ever want to know about a wood stove insert. I wish we had known they were there sooner - grew up in Chalfont and never realized they sold stoves. Just thought they cleaned them. Cannot say enough wonderful things about this place - thank you!!!!!!!!! read more

Worked with Estates after a small chimney fire this year. They were fantastic from initial contact, quote, product selection and actual work done. Estates was also less expensive than one other local company. Highly recommend! read more

Estates Chimney cleaned my chimney this past weekend for the first time. They were on time, professional, efficient, reasonable and courteous. They gave me a good rundown of what sort of shape my chimney was in and any other relevant observations. Will definitely be using them next time. read more

I have used this company to complete my chimney sweeping needs for years and the last few years have been scheduling disaster after scheduling disaster. I am done with them! Even though I tell them what I need (I have a pellet stove insert, so it is a little more complicated than the average sweep) they send out someone who can't perform the work without a second person or this year the people who showed up said they didn't know how to sweep a pellet stove insert. I have had the person just not show up. I had to call the company the next day to find out what happened. The tech claimed they tried calling to let me know they weren't coming, but no one answered; I have an answering machine, but apparently they didn't bother leaving a message. I didn't have any missed calls either. The person I talked to on the phone about this didn't even bother to apologize. Their attitude was just "oh well" They seem to care less about customer service. read more

I have used Estates before and so in late spring I received a phone call with a special off season chimney sweep price. I also had a chimney cap that needed to be put back on after a very windy spring blew it off. When I called to see if I could have the special price cleaning and the cap put on at the same time I was told I could and so I scheduled with them. When they called back with a reminder the day before our scheduled date, they left us a message saying they would be out the next day to seeep the chimney. In that phone call, they did not mention replacing the cap, so we called back the Chalfont office to be sure that replacing the cap was part of the job and were assured it was. Well....technician showed up next day and cleaned the chimney but said he was unable to do the cap because he was all alone that day. He assured us he would circle back when he had a helper to put the cap back on. We have not heard from them or seen them again We would never have agreed to the chimney sweep if the cap were not part of the job. So we feel very much cheated because it is apparently difficult to get any chimney service to come for the small task of putting a chimney cap back on. So not sure that honesty is a priority with this business and therefore cannot recommend. read more

Went in to get a price on a chimney damper for the top of my chimney. Was quoted a price of $500 which I thought was extremely.high. I installed my own cap in less than one hour. read more

This company is well priced with good sercice. I've had experience with several different chimney companies over the past ten years. The holland location has an incredible showroom. Many stoves wood and gas on display. The services they provide are well priced and extremely efficient. Most installs are complete in half a day from start to finish. The staff is friendly and knowledgeable and all service techs carry some form of certification. Regency is producing top of the line gas and wood appliances and these techs can install them easily to your needs. They also install propane tanks if needed. A great company with two locations. Check out the holland store if you're considering an install.... you won't be disappointed! read more

What a disappointing experience! Dealt with one of the owners. They provided an estimate for chimney repair work. We followed up and inquired as to how much work was being done for the price. My husband spoke with this particular co-owner before the holidays. The co-owner sent an employee out unannounced to our house after our call. Our kids were home and mentioned that a strange man in an unmarked vehicle was walking around our yard looking at our house (first mistake). We never heard back from them after several weeks so my husband followed up again and spoke with the same co-owner. He had no recollection of our situation/estimate and spent his time whining (second mistake) about how overwhelmed he was because he just had 10 days off (poor thing) and that the employee he sent to our house only works for him a small percentage of the time. Here's an idea: Communicate effectively and show interest in a potential customer. While we understand the holidays/colder weather might be busier, there's no excuse for ignorance. If you aren't interested in the business and/or you are in a nasty mood, consider having one of your employees/office staff follow up so they aren't as obnoxious. We will gladly take our business elsewhere. read more

I would highly recommend estates chimney. In addition I would most definitely request Steve for the job- he is the best!! We had our fireplace converted to a gas insert and it was done meticulously. Steve is so in tune to every detail and did a remarkable job. The customer service is superior and the workmanship is by far the best. Bill has excellent customer service skills, he was always so accommodating with scheduling and very prompt in getting back to us regarding any questions we've had. Dean, who sold us our gas insert, was so knowledgeable and professional. He did not try to pressure us into buying, he just informed us of the different types of fireplaces, inserts etc. He has been great to deal with and customer satisfaction had been his top priority. The gas insert was the best investment we've made to the house so far, especially after this past winter when we lost power for three days. The insert we purchased has a battery backup so as long as the tank is filled and you have double aa batteries it still works without electricity. read more

IPI Gas Logs were purchased/installed 1/2/16 by Estates Chimney, Chalfont, PA. 5 weeks of malfunctioning logs; 4 service visits; 3 receivers and 2 remote replacements caused us to request removal of logs and a full refund. Informed by our salesperson that a $300 installation fee would not be refunded, gave us no other option than to obtain legal representation to receive our full purchase price. Company then agreed to a full refund, however another 3 weeks past with no refund. We filed a Credit Card dispute investigation and finally on 3/16/16 monies were posted to our account. Best review we can give is GO SOMEWHERE ELSE!!! read more