Can't recommend this place enough! Rob and the team helped me out with getting back into the MTB world. I was looking for a Marin and with Rob's connections we were able to get one shipped to the shop. Rob set it up and we were good to go! Rob took the time to go through all the components and any preventative measures I should be taking to have the bike run as best I can. Anyone looking for a solid bike shop should 100% go to this place. read more

This was my first visit to Garrison's even though I've passed it many times. In short, I found my new bicycle shop! I visited on a very busy Saturday morning to buy a new chain for my mtb. The staff were super friendly, and they even showed me the correct way to size and install the new chain. I had a fantastic experience. Be patient, and they'll take care of you :) Great job, Garrison's!! read more

Absolutely super fantastic service. Provided same day resolution of a technical issue with my bike at a more than reasonable price. Highest recommendation. read more

I bought an Ebike, online. I went in and asked if they could help me with a post break-in (100 mile) tune up. They said "If you didn't buy your bike here, we won't touch it" You guys really know how to turn off potential new customers! I'll never be back read more

Absolutly recommend Garrison's!... bought my gravel bike from Rob about five years ago and could not have been more pleased...service and tuneups have been great, he paid awesome attention to my purchase need and made sure the bike fitted me after complete bike fit...support your local bike store and avoid online purchases. read more

Decided my aggressive mountain biking days were over (I'm 65) but really wanted to keep spinning off-road. Never been a road rider. The shop crew convinced me to go with a gravel bike even though the drop bar configuration was foreign to me. They guided me and fit me to a Salsa Cutthroat and some sweet new gear. WOW! Absolutely Love It. A little over a year later I've ridden nearly 1,000 miles of trails in DE, PA, & MD including single track (just no big drops or rocks). I've scheduled tune-ups and upgrades and it just keeps getting better. It's great having a locally owned and operated high quality shop. read more

Went in to try a drop bar gravel bike. Never had a drop bar. My backup was gonna be another trail bike. I had a specific model I went to see but it wasnt built but I still wanted to try a few to see if i'd like a drop bar. Steve helped me try a few sizes and the 3rd bike I fell in love with the feel. A Salsa. Rick was very informative and got the bike ready for me to take with me even though they were extremely busy. There was also a woman helping but I forget her name. Sorry! She was awesome as well!! Very happy!!! read more

Great service! Garrison's took a look and fixed my contaminated disc breaks in under an hour'

Brought two older mountain bikes in for overhauls. Rob carefully assessed what my needs We're and actually dissuaded me from doing some of the work that I had proposed. Two weeks later I was on my way home with two bikes that now ride like a dream. 10+ customer service. If you want the cheapest price there are lots of places that will take your money. Go to Garrisons if you want the work done correctly. read more

Garrison's is a great bike store. Rob is friendly, knowledgeable and explains things without condescension. I bought a gravel bike and received excellent service getting it fitted and equipped. I live two hours away in Maryland and bring my bikes there for service. Looking forward to my next visit! read more

Rob and his team are the most passionate, knowledgeable and professional people I have ever worked with in probably any business. I can not say enough good things about this store! I have a 7 year old Diamondback bike that I ride and treat tougher than any Diamondback should be! Out on the trails yesterday I tore up a rear derailleur and wheel. Rob ordered a replacement part and had me back up and going before 10:30 this morning! While at the shop Rob also hung a set of brake pads front and back, tuned the bike up and adjusted my headset for a much more comfortable ride. My bike now goes AND stops! The crew at Garrison's love what they do and they do what they love. We need more examples like this in other businesses. Job well done, keep up the great work, love ya's! read more

This bike shop is a real gem and I'll be going to them for all my cycling needs from now on. Little bit further drive for me, but they have so many great brands and selection that just isn't offered anywhere else. You should go here at least once just to see place and check out both floors. The customer service is excellent and Rob the owner really cares about every customer that comes in. Everyone else that works there also seems just as helpful and passionate about cycling. I went to a couple other shops before here and just didn't get the same culture or selection. Many of the bikes are high end, so if you're looking for a discount bike, then this is probably not the place. What really blew me away was the number of bikes despite us being in the middle of a industry shortage. I tested several bikes in the parking lot and they dialed in each one, and were patient the whole way. I ended up getting a salsa timerjack and couldn't be happier. I had a problem with a bike rack I bought (not the shops fault) and they made it right, no questions asked. They're not a big company like Amazon or Trek, so it really says a lot that they're willing to do this. I'll be going here for everything else I can and telling all my friends as a result. What a place! read more

Had a great experience purchasing a new road bike from Rob and his team. They are passionate about what they do and seem to have a good time doing it. Not pushy, answered all my questions, and gave a great price. Not the closest bike shop to me, but worth making a longer trip for this kind of experience. read more

We were in shock, the woman at the counter was extremely rude, obnoxious, and impatient! We were first time customers and did not know we needed an appointment for service, we always dropped in at other bike shops, ok we can come back but she insisted this time she would do it, well as we continue the process of checking in it went from bad to worst. She was cruel to my husband , he totally was flabbergasted with the customer service! We left the bike but she made it quite clear if won't be ready for a while! Well on Saturday we called , left it Tuesday, not ready so I had an awful feeling because when my husband called Friday to check on bike she said not ready and we could come pick up bike and hung up on him! Terrible service! No apology from the owner when my husband picked up the bike Saturday and bike was outside not locked up, so someone could have walked off with it, along with a lot of other bikes not locked up. I did read in reviews they do take walk ins and help people right away , this lady was incredible for being the girlfriend of the owner, hope his business continues but seriously we will never spend a dime of our hard earned money there and continue to pass on our experience with this shop! My bike is very nice and was not cheap so i was shocked it was outside unlocked! read more

Best LBS around, Rob is a top notch mechanic. I've used all the local shops. Now I only use one, sometimes their busy but they won't forget you, just wait your turn and you'll get the same care and attention as the person you waited for. Garrisons is the best. read more

Garrison's Cyclery - Rob Garrison, master mechanic and all around ok fella. - Bikes Near Me - Yorklyn, Delaware

What would happen if you walked into a business, any business, 15 minutes before closing and looking for assistance. You know what... Well, think the opposite about Garrison's Cyclery. This business is barely 6 months old on my review and already they've achieved what so many places just can't seem to figure out...customer service. I walked in 15 minutes to closing in dire need of new tires. I walked out 15 minutes later, after a consult, with expert advice, choices and tremendous service. Garrison's is owned and operated by Rob Garrison, a veteran in the Cyclery business, and he is clearly out to offer a great selection of bicycles from the beginning rider to the expert, in both road and mountain varieties. Also, there is a great accessory shop and truly an expert staff to help with maintenance and repairs. I can't wait for my next visit. read more

Called to schedule a tune-up and I generally got the impression and the response was very inflexible and I perceived the attitude that if I was lucky they could fit me in. I realize they have limited space and I was willing to drop off and pickup in a short time frame, but ultimately decided to go elsewhere. read more

Rob Garrison is like Bruce Lee in Fists of Fury but instead of jacking up mofo's he's fixing / building / adjusting bikes like nobody's bizniz. Rob has bike knowledge like Dr. Dre has beat knowlege. This guy don't play games. He worked on my bike like a master surgeon and when I got my ride back it was 100 times better than before like the Bionic Woman. One warning: Don't bring your Huffy in here to get the kick-stand fixed. This joint is high-end and caters toward the serious cyclist. read more

Looking at the inventory at this shop you might think that only hard core bikers need enter, but that couldn't be farther from the truth. Everyone at the fantastic store is ready to help you out. I have never felt talked down to , or like my kind of biking was unworthy of the staffs time. The service is great, and I have always found the advice grounded in reality, not an opportunity to sell you more stuff. My wife and I both have had our bikes tuned here. At every step they were direct and upfront. They will even leave a open lock on the bike rack if you have to drop your bike off outside of business hours. Great shop I always feel like my money is well spent at Garrisons. read more

Garrison's is the place to go for all your cycling needs, whether its a new bike or repair. It's not fair to say that you get great customer service but more like having an expert friend you never knew you had until you walked through the doors. Friendly, informative, and not high pressure. In fact, no pressure except that Rob will make sure you make the best choice for your ride. About the only difficult thing about Garrison's is to not miss the entry into the parking lot behind the store front. read more

This review is long overdue, but as the saying goes better late than never... I heard about Garrison's from a riding buddy, and even though I live an hour away I had to go check it out based on his comments. I'd been in the market for a new mountain bike for the good part of a year and been in and out of every bike shop in the Philadelphia area, as well as a bunch of others in NY, CO, AZ while I was doing my research. Let me cut to the chase and say this...there are a lot of cool bike shops all over this country, with rad people who know their stuff and will give generously of their time and knowledge. But I did not encounter one that even comes close, that compares in any way to what Rob Garrison and his remarkable team offer. I came to Garrison's with a good idea of what I wanted. Soon as I walked in I knew I had come to the right place. It's not a huge shop, but beautiful bikes/parts/gear ooze from every corner...it clearly a matter of quality over quantity. Everyone is chill, passionate, deeply knowledgeable. There is ZERO sales pressure...just information, support and all the choice a person could hope for, in the search for a dream bike. After an informative and confidence inspiring chat with Chris, it turned out that the bike I might be looking for wasn't in the showroom. However after a brief consultation with Rob, and a call to their Turner rep, they agreed to order a demo from the factory so that I could try the Burner on a trail before deciding. How above and beyond is THAT? I had already been in the hunt for a year, so I didn't mind waiting a few more weeks. When that bike came in a couple weeks later and I took it back to Philly to ride on familiar trails, it all came together. All those months of reading, demo-ing, and bike ogling. After I finally placed the order and then, some weeks more later, went to pick up the finished bike, I was completely blown away. Months of research and searching were manifested in the machine before me, thanks to the guidance, inspiration and incomparable ability of Rob, Chris, and Rick to translate my wishes into reality. But that is only the beginning of the story. Because in the year that followed and to this day, as I gradually got the bike dialed in, Rob and his team have provided awe inspiring support and service. Do yourself a favor and buy a bike from Rob Garrison. Experience what it feels like to be a truly valued customer and get one of a kind service and support. These guys are the best! I am so grateful for their time, and so willing to drive an hour each way for it... Admittedly not everyone will be as determined as I was to get so close to perfection in the overall riding experience, but if you are, and if you appreciate the joy and thrill of a machine dialed to perfection, along with the support of an expert team ALWAYS at the ready to help you with any aspect of your next adventure, I urge you to make a beeline to Centerville, DE and pay these guys a visit. Thank you Rob, Chris, Rick and Carol for literally making the world a better place. You are simply as good as it gets... read more

I moved to the area about a year ago, and the first thing I did was check out bike shops. I walked into Garrison's, and met Rob. He asked how he could help me, and then spent about 45 minutes helping me pick routes, clubs, and just being a bike enthusiast, because I was new to the area. Since then, I've been a regular. His motivation seems to be to influence others to love bikes as much as he does! I don't think his shop is pricey; he carries high end merch, and sells it for a fair price. But he picks his stuff because it is top notch, and won't give his customers problems in the long run. It's a busy shop, but Rob and his team are more than happy to help you, spend time with you, and make sure you know the pluses and minuses of your bike or accessory choices. My sole piece of advice to others is that if you need service, you're best to make a reservation or call ahead. If it's minor, he'll likely take you. If you need a tune up, overhaul... something more extensive, a reservation will get you in and out in the fastest possible time. I've been a cyclist for a long time... this ranks as one of the best bike places I've ever been in, coast to coast. read more

Great service and people make this shop one of the go to locations in the area. If you need advice or high end parts, you can get them here. Plus they stand behind repairs or builds should anything need to be tuned. And lastly, they are in Delaware home of tax free shopping. read more

If Yelp had a no star option I would choose that. I took my son's Mountain Bike to Garrison's bike shop today to get a new back tire and to get his rear derailleur adjusted, which was hitting the spokes. The bike repair mechanic, Rick Nersasian, did take the time to look at my son's bike and said he would repair it but I would have to pick it up on Friday because they were backlogged. Good to go right? Rick said let me get you written up , And he went back to speak with the manager. Next think I know he hands me a business card for Jim's Repair shop in Wilmington DE. and says we don't work on these bikes. But this guy will. I told him I've always brought my bikes to Garrison and had theme serviced to include this one. He spoke to his manager again, whom I never saw and told me he was sorry that he couldn't help me and turned me away. I asked him if his shop only worked on expensive bikes like the ones his store sold, which were between $1,500 to $6,500.00. He said no we work on all bikes. I reminded him he just told me his store didn't work on "these types of bike". He said I'm sorry but I can't help you and then blamed it on a backlog of service. I wouldn't suggest going to Garrison unless you pull up in a high end SUV and you spend thousands of dollars on biking!!! read more

I just discovered that Garrison's bike shop moved from it's former location on rt. 52. I was bummed, bc that location was convenient to me, but then I remembered how easy it was the last time I went there, so I decided to go check out their new spot (btw,It didn't take much longer to get to, which was great; it is just a different direction). Anyhow, everyone there is so nice and knowledgeable and fast!! I had to get my tire fixed and my break adjusted. Although they were very busy, I was in and out in about 20 minutes, all set to ride again! I'm addition, the new space is so much bigger! The store is really nice, with an entire upper floor for helmets, etc. I'd highly recommend this shop and will be returning as needed! read more

This place is awesome. Its a bike shop that is run the way they used to be, with the mentality that far and few shops have today. Its a superb, customer centered, well run establishment that I would HIGHLY recommend to anyone. Rob is a great, genuine guy, who really knows bikes inside and out. I couldn't be happier with my purchase from him. If you are looking for a shop that makes you feel warm, welcomed, and part of a cycling family: this is it. This is the shop that people reminisce about, back when stores used to be family owned, and you got excellent service from people who know their stuff without the hustle. If you want a shop that stands behind its name, and where you leave with a genuine smile, you found it read more

I have bought a couple of bikes from Rob over the years and everyone is still sitting in my garage. I sadly moved to the flat lands of Chicago after growing up in the Delaware area and was in desperate need of a new Tri Bike. After talking to multiple shops in the Chicago area I decided to stop in and see Rob when I was back on the EC for business. I was not disappointed in the least a Rob got me set up on the new P2 with DI2 and it is a fantastic ride with all of the upgrades that make sense and no upselling on items that I didn't need. It was well worth the trip and the expense to throw it on a plane and bring it back home. There is something to be said for getting things done right the first time and that is what you get at Garrison's Cyclery. Just wish that I was a bit closer to take the bike in for its regularly scheduled maintenance! read more

Very knowledgeable with excellent customer service. I plan to go to Garrisons for any of my cycling needs

The crowd is usually right! There were several customers at Garrisons who encouraged me to patronize this bike shop! I visited several local bike shops before Garrisons. Garrisons has three bike mechnics plus the owner (Rob). The mechanics are kept busy working on many high end road and trail bikes. The prices are reasonable and the merchandise is first rate. I bought a bike from Rob and I am very pleased with the fitting and Rob's interest in my safety. read more

Can you issue another star to make it '6'? The Internet might be good for downloading music or finding a doctor but nothing can replace the brick and mortar of a real bike shop. Competent, professional, knowledgeable, patient. And a great vibe. Rob, Chris and Rick have been keeping my bikes rolling since they opened. And they help in the local community with assistance. Icing. read more

Garrison's Cyclery is a small boutique that sells Moots, Kestrel, and Cervelo products for road, mountain, and triathlons. Though the shop is small, the owner has carefully selected quality riding gear, accessories, and components that demonstrate his biking product expertise. And, the work shop is bustling. We were delighted by the exceptional customer service, particularly when choosing clips and trying out a number of flat bar and hybrid road bikes. In fact, they encourage you to linger and enjoy a Chimay from the fridge (after you've gone out, of course). Highly recommended. read more

Garrison's should be a model for how every other retail establishment should operate. Rob is beyond knowledgeable about all things bicycle related. His customer service is unmatched. The shop was very busy each time I was there and he makes you feel like you are the only one there. I purchased a new bicycle and wanted a handful of things done to it and installed prior to me picking it up. This was done with the greatest attention to detail. I can not sing the praises of this store enough. read more

Rob Garrison runs a very propfessional and approachable bicycle business. I have been to no less that 10 other bike shops in PA and Delaware during the course of the last 3 weeks, and one thing I have learned is that cycle shop owners run hot and cold. After a few minutes, the culture of a cold shop is easy to feel. Same goes for a warm interpersonal shop. Rob run's an interpersonal warm shop. After scratching my head on a few models in big frames (60 and 61cm), I made my purchase. I mention the frame sizes, because in most shops, I would have had to wait until the frame was delivered. I landed on the Kestrel Talon with Shimano 105 drive. This bike is a beaut! Rob and his team were very open to any questions and made adjustments to the bike that set me up perfectly. I strongly recommend any person looking for a bike to check them out before making a purchase decision. Definitley a Woohoo! Good as it gets. read more

You will be hard pressed to find another cyclist in the Wilmington area that knows more about bicycles or has more passion for them than Rob Garrison. The man is like an encyclopedia of bikes and bike parts. Just stop in and talk to him and his mechanic, Rick. They LOVE to talk bikes. One of the greatest things about Garrison's is that they don't push bikes that the behomoth bike manufacturers tell them to push. They sell what is right for you the rider. And, they aren't bike snobs either. Don't go to some corporate puppet of a bike store, go to Garrison's - you won't be disappointed. read more

I have to travel some distance to get to Garrison's, and I'm on a short clock as I have two elderly parents to look out for. I've never been there and since the Yelp reviews were in their favor I decided to call them to see if they had the tires I needed in a particular, yet common, size. The woman who answered told me they have them upstairs and I can look them over. I get down there and she's bringing out sizes nothing like the one I need. She tells me that she thought I said a different size when we both knew that wasn't true. I just think that was a sneaky, unnecessary way to get me in the store. Never again. read more

I just purchased a special order commuter style bike from Garrison's Cyclery and am very pleased with the service that I received. Rob really took the extra time to correctly install some aftermarket fenders on my new bike. It was not a cookie cutter job, and he made the effort to make them look fabulous and function as intended. Everyone at the shop was friendly, accommodating and made me feel welcome. The pricing in the shop was very fair. I plan to have all my maintenance done there in the future. read more

Great service. Rob spent a ton of time with me fitting me for my new bike that was a great deal. He swapped out my stem and bars at no additional charge. I came to Garrison's because of the tax but wish I lived closer to use them as my regular shop. read more

I went in looking to talk road bikes for my wife and was instead subjected to the owner's heavy-handed and opinionated style of talking down to everyone while he held court in the beer-equipped service area. Couldn't seem to find anything in the way of a quality bike for her at this shop under the $2k mark. And then it wasn't even a major brand...if I wanted a Kestrel I'd just shop on eBay. I've given these guy a shot on a couple of occasions and just don't see what all the fuss is about with this so-called "boutique." Cramped quarters and a poor layout await anyone shopping at Garrison's and based on product selection he likes to buy gear at a discount and then blow things out that no one really needs. read more

Can I give them 10 stars? I was on a ride yesterday (a Sunday, mind you), and one of my friends said we should stop at the bike shop (as my bike was about to explode, as usual). I said, yes but it's Sunday, are they open, as no shops are open Sundays. Of course THEY were. I was outside the shop feebly attempting to fix my very expensive saddle, that I have put through my traditional bicycle part stress test of neglect/having an extremely heavy man use not to mention I am not light on my equipment, when the owner stopped me from ruining my seat and asked me to hold on. He then MacGyvered a fix by using a wood block and pipe wrench, as well as two hammers and it was as good as new, which it hadn't even been when it was actually new. I was beyond impressed. He then went around and fixed all of my ailing components, while politely admonishing me for riding in this state of disrepair. What was the damage? Nothing. Seriously. He didn't even ask for anything. Which is why as soon as I come into some money (one more year of Law School, good willing I can finally purchase a NEW bike for once) I will be acquiring something high-end from him. Most/all of the shops in the city who are too cool for school would have watched me ruin my saddle, while snidely commenting on my lack of mechanical inclination, where instead, Garrison's went far above and beyond. Highly, highly recommend this shop. read more

I wish there were more folks like Rob G. in the world. He provides the types of service that you can only get in a small town where he knows you like a family member. He will spend as much time with you as you need, provide patient clear explanations, and always listens. While he is incredibly knowledgeable about bikes, he is not so snobby as to think he is better than you - but instead understands that we all are different cyclist. He is very selective about parts and gear he carries because he knows his gear and he wants best for his customers. If you want it done right, and you want to be sure, Rob and crew are the guys. read more