Awesome bike shop! They just completed an intricate upgrade to my Trek Top Fuel I bought there…read moreseveral years ago, adding a power meter and dropper seatpost. I am very picky about my bikes; the folks at the shop worked with me every step of the way to get this upgrade done to my complete satisfaction! I highly recommend this shop to all levels of bikers, looking for any bike gear. They have a huge selection of top-notch bikes. The folks who work there are the best. I've been going there for 20+ years, and will continue going back.

My wife and I love coming to the Trek store in Newark Delaware. The customer service we received…read morehere every time we come is exceptional. This last experience we've had with the delivery of our bicycles and the set up of our trainers at our house awas exceptional. Rich, Derek, and Gordon, went out of their way to make sure we were taken care of. Again I cannot say enough how exceptional customer service was. The attention to Care, detail, personal experience, and the listening skills of the gentleman at the Trek store really make all the difference in the experience. Keep up the great work guys, you all are awesome!!!

Great people and great service. Really helpful and informative. Connor walked me through the…read morerepair and tune-up specifics.

I came to Trek to buy some bikes and associated accoutrements at the suggestion of a family member…read more The "no tax" situation in Delaware was also appealing. When we arrived there were unfortunately no sales associates available to help us, which was surprising given it was a Saturday afternoon. There was one sales person working at the time but he was helping someone else, so one of the service techs tried to assist as best as possible. He was extremely friendly and directed us to the models that would most likely be a best fit for our needs. Once the sales associate got freed up, he started working with my husband and me. Unfortunately about a half hour into our progress we were passed off again to another sales associate. It was a little frustrating to have to re-start our conversations and explain what we needed to so many different people. Once we got settled with the associate who would ultimately take us through the purchase process, there was a lot of up-selling going on. I can't tell you how many times I had to say "no" to a water bottle cage or bike bells. The one thing that happened that dropped my rating down a star involves the bike mount. We originally wanted a bike hitch rack, and were told repeatedly that it needed to be 2". It was even the one thing that I physically wrote down before I left the store. Unfortunately it turns out that they don't make a 2" trailer hitch for my car, and when I called Trek to request a trunk rack instead I was told, oh, a 1.25" hitch would be fine. After calling 4 different installers to try to get an appropriate hitch only to find out that I was given the wrong size to start, I was exasperated and over the entire thing. You should also know the hitch installer they work with "down the road" gave the most expensive quote of anyone I spoke with. Anyway, I ultimately got a trunk rack and was able to pick up my bikes. I am not sure if I'll make the effort to return to this particular location considering there are others closer to my house, but in the end, I got what I needed.

Can't recommend this place enough!…read more Rob and the team helped me out with getting back into the MTB world. I was looking for a Marin and with Rob's connections we were able to get one shipped to the shop. Rob set it up and we were good to go! Rob took the time to go through all the components and any preventative measures I should be taking to have the bike run as best I can. Anyone looking for a solid bike shop should 100% go to this place.

This was my first visit to Garrison's even though I've passed it many times. In short, I found my…read morenew bicycle shop! I visited on a very busy Saturday morning to buy a new chain for my mtb. The staff were super friendly, and they even showed me the correct way to size and install the new chain. I had a fantastic experience. Be patient, and they'll take care of you :) Great job, Garrison's!!

I was told about NBP by a friend from church. They would rather have older bikes get fixed up and…read moreout on the road than in the trash or a landfill. They encourage you learn, and provide folks that volunteer to assist you in basic repairs. I came in with a flat tire, and Tanner (who is an *amazing* volunteer and a whiz with about every tool I've seen used) basically answered every question I could ask, with tool in hand, ready to help. I left with: * Repaired tire * Straightened derailleur * Adjusted brakes * Fixed "shift deck" (not sure if that's the right term) * A _much_ better appreciation and understanding of how to maintain my bike Again, I can't thank these guys enough, and Tanner in particular. Great bunch of folks! I will *definitely* be back, and will recommend this place to everyone I speak to. You should too!

Take your bike here!!…read more They charge $3 per hour to work on your bike, but the catch is that you have to help! It's awesome because they teach you as you go, so next time you might be able to make the repair yourself. All the volunteers are extremely nice and legitimately enjoy helping out. There are also many used bikes for sale at incredible prices. I've told all my friends to go here and can't recommend it enough!

Gregg , the store manager, is great. He is extremely knowledgeable, honest, and helpful…read more Great selection of bikes.

Brought my E bike here to have an upgraded rear sprocket and rear derailer put on Greg did a great…read morejob. Also, I have two of these E bikes . I bought one at another shop, and one at this shop. The buying experience here was far superior than the other shop The bike was put together well, they gave me all the included tools when I arrived, they made all the adjustments on the bike to fit it to me, at the other shop none of that happened. This is what you want in a bike shop, people who love bike riding, not they're just running the shop to make money Highly recommended

Really impressed with their service. Bikeline was prompt, kept me informed they had to order a…read morepart, found some issues i was not aware of, and was able to fix the issues while still under warranty. They are friendly, take the time to explain, and i thought the tune up was very reasonable. Bicycles today are expensive, so make sure you invest in the service and maintenance to make your bike last.

Always a great experience @ the Middletown,De Bike line,The techs always find time to fit my…read morerepairs/tuneups in and with quick/friendly service.-Great place to buy bikes,have repairs done and anything else cycle related.-Highly recommend this business.-Thanks very much.-And ride safe.-Joe K.-

The owner is so sweet! He went above and beyond, showing my 4yr old how to change wheels on his…read morepreowned board, and adjusted it for him! Not to mention we came in 25 mins before closing on a Saturday! I noticed he gave us a discount on the wheels we purchased & made no mention that he was doing it. The owner is a beautiful example of kindness! The prices were reasonable, great selection of boards, wheels and shoes! The store is well organized & prices are clear. Once my son learns how to really skate we will be back to build him a board!!

I'm just voluntarily adding to the 5-star reviews and glad to. Called the shop about a snowboard I…read morepurchased. The board was very fairly priced. The owner picked up. Super nice guy and accommodating. This was one of the last boards left on the planet for the model I was looking for. Went out of his way to offer a signature upon delivery. When it showed up, you could tell they took extra precautions with packing materials to make sure the board wasn't damaged in transit all the way to California. Absolutely stoked on it. I will gladly go out of my way to support this small business in the future where you feel like a customer and not just a number. They're hard to find these days. Stay rad!

A good supplier of hiking/camping clothing in Glen Mills. Not too much outdoors gear tho'.read more

I recently went to Trail Creek Outfitters as an alternative to REI, as my husband and I like to…read morespend at smaller businesses whenever possible. I purchased a beautiful men's full zip jacket, a women's wool blend sweater, and a Patagonia hiking shirt that was 50% off. The young man who rang me up was incredibly nice and very chatty. So much so that he accidentally rang up my purchases at full price. When he realized this, he rang me up again, saying, "Don't worry, you won't be charged twice." Long story short, when I went through my bank statement a week later, I'd been charged twice. I went in today with my statement and the clothing and Kyle was INCREDIBLE. Apologetic, helpful, reassuring, saying he'd "take care of it and contact" me tomorrow. THIS IS WHY we love smaller businesses. They are HUMAN and although like all of us, sometimes make errors, they rectified it immediately. And now I will never go back to REI unless Trail Creek simply doesn't carry what I'm looking for. #customers for life.