Normally I would give this restaurant at least a 4-star rating but after my family's experience a few nights ago, I have to say that I would never dine here again, which does make me pretty sad. The food here has always been wonderful, their hats pasta is made in-house and is always amazing, I get it with every meal that I've ordered there. I am truly saddned that the experience on Saturday, 5/23 was enough to drive us out the door (literally).
We made reservations in advance for our party of 11 people (which was really 9 adults, one child and a toddler). I understand that 11 people is a decent sized group, I've waited tables before myself, but I do not understand why it took 45 minutes for people at our table to get even just the non-alcoholic beverages. We have been to Garramone's many times before and have seen the restaurant much busier than it was and have had superb service before with little to no extended wait for parties the same size as the one we were in this night. I understand that some restaurants have off nights but the service this night was particularly bad. Nothing unforgiveable though. 3 of our party ordered the scallops off of the specials menu and all received them cold when our food finally came out. We had to wait for drink refills for a long amount of time and were told when we asked for a pitcher of unsweetened tea so that our server wouldn't have to keep running back and forth for refills, that they "can't do that. Its just not something that we do.". We were able to see that the manager and a few of the servers were having some sort of issue at the ordering station that the orders are put in to, and the manager seemed very aggravated from what we could plainly see in the middle of the restaurant, as could the rest of the dining patrons that were pointing and whispering about whatever it was that may have been going on. The service by the end of our meal was enough that we asked if there was anything that could be done for our check, maybe just a 10% off of the meals that were delivered cold, or even one of the kid's meals that came out after the rest of the meals? That is when the proverbial nail was put in to the casket. The manager came around the corner and, without even giving any of us the opportunity to speak (none of our party were mad or upset by any means, we were unsatisfied customers that had a reasonable request and would have still come back in the future), began to berate us in a raised voice with waving hand gestures loud enough that the other diners in our vicinity gawped at her. She said that it was a holiday weekend, they were busy, if we didn't like the service we were welcome to go dine somewhere else, and told us that they didn't need our business. I tried to say that we understood that it was a holiday but we made advance reservations and said that it just seemed that they were unprepared and that our server should maybe have asked for some help a little earlier on in the night so that things could maybe have gone more smoothly. Or I would have said all of that if she had given me the chance to finish before she made the "shush" hand gesture at me and told me that it didn't matter, we were welcome to leave then. I have never left a dining establishment so angry before in my life. We later found out that the manager on duty was Joanne Garramone, one of the owners. No food is worth being belittled for. I was dumbfounded that a manager, much less an owner or family member of the owner could speak to a table full of loyal customers in front of the entire dining room in such a way. I have never witnessed or experienced anything like that before and hope to never be humiliated like that again in an establishment that is getting my money for any service. There are other places to go in the future, and we will go to them instead of ever darkening the doors of Garramone's again, so is the attitude and level of customer appreciation that we were given. Don't expect the Garramones to have any empathy if you have a problem at their restaurant. Don't expect them to have a civil attitude about it either. Don't try to speak to them about any issues that you do have with their service unless you are prepared to be berated, belittled, and yelled at in front of the entire restaurant. The only reason this review has one star at all is because there has to be a rating and their bartender is very nice and cordial. read more