Every time I go into this location, I am always greeted and helped by the employees…read more Mike and Darion are great at knowledge on games! They both go above and beyond for their customers that they assist. The store is very clean and they have a lot of games in stock. You can find a lot of cool games for your game system, even have it shipped to the store if it's not in stock for you to pick it up. When you trade in, the value depends on how old and what generation of game system you have. I like this location but not the area.

Nothing is ins rock. What is the point of paying for a membership if I can't even use the free $5 a…read moremonth?

Wow, I haven't been in a GameStop store in over 10 years. First time coming back, I was welcomed…read moreand treated like their own. Ken and the rest of the staff are very informative, recommendations were great. Just what I was looking for. Became a pro member today and totally worth it! Will definitely be coming back! Thanks again to the staff. I don't remember their names but definitely great people. Amazing environment overall.

This place is trash! Everytime I call, no on answers, OR they pick up, put you on hold, then never…read morepick up again. Last night I called to ask what time the open. Was told 10am. I am here, its 10:27am and they are STILL closed. Terrible management. Too bad there are only 2 Gamestops in the Coachella Valley. Game Scalp is terrible.

I called GameStop with some questions because I'm just getting started collecting Pokémon and One…read morePiece cards, and Michael seriously went above and beyond. He took the time to explain different products, gave me tips on how to start building my collection, and didn't make me feel rushed at all. It's rare to get that kind of customer service just from a phone call. You can tell he genuinely cares and enjoys helping people in the hobby. Thanks again, Michael -- I really appreciate the guidance!

They never have items that are specifically only sold in their store making it impossible to get…read more BOO!

This GameStop and I have had a complicated relationship, yet in recent years they have vastly…read moreimproved. Nathan and Isaac have given some of the best service I have ever had at GameStop, please give these fine gentlemen a raise because they absolutely deserve it for all the hard work they put in. I recently purchased a used PlayStation 4 and a used Nintendo switch from here. The PlayStation 4 worked great out of the box and I never had any problems with it, and the Nintendo switch had some defective joy cons, which Isaac immediately swapped out for me with no hassle at all. Prices can be a bit unfair with the company unfortunately because they tend to lowball and flip the items for a MUCH higher price. That is a company wide issue and has nothing to do with this particular store, but I did believe it was relevant to mention. This store recently went under a massive renovation and it looks really good inside. Very clean, nice new tables, glass displays, etc. The selection is also pretty good here, surprisingly. This reminds me of my childhood game stops. The service here is really good and all in all that's all you can really ask for with these places. Five stars for Nathan and Isaac, you guys are awesome.

2/5 This location has been remodeled…read more Customer service got better Chris was VERY helpful with genuine greeting and if I had any questions Super downside for me was being nonchalant/casually charged to renew my game account when I was purchasing to get the PROMO deal of buy one and get one 50% off. Good thing I questioned before completing my purchase to remove the account renewal. No matter if I signed up or not my total was nearly the same. I think its better to inform the customer about HOW the promotion/deal works instead of the final stage before completing the purchase.

Great Customer Service! I recently bought a Pre Owned PS5 for my Bday and originally, the system…read morethe gave me didn't work at all. It kept on overheating until it shut off completely. But The manager Helped me and even gave me a better system for a CHEAPER price!! Then the controller that came with it ended up having bad triggers, so a team member gladly did an even exchange! Additionally i bought a Pre Owned controller that ended up having bad joysticks, again they helped me in getting a controller that i actually wanted! The Team members at this Gamestop are Awesome! By far the best customer service i've ever received. Thank you Team!

I had the WORST experience with an employee named Zack He…read morewas very condescending and apparently couldn't be bothered to answer a few questions i had about some products as im not too familiar with video games Ive been to this location multiple times and have never had anything but positive experiences with the other employees so its a shame that one employee has turned me off of the whole place

Waited for a release before they opened. Manager came out and said only people who had tickets…read more(that they passed out earlier) could go in so I stepped aside. No one else behind me had tickets so the then pulls out 3 tickets and gives them to the people who were behind me. I told him I had been waiting before them but he didn't care. do not shop here. They do not care about you.

Good customer service. Great place to find the things you want. Such as games, Funko pops, and more.read more

The service can be rude at sometimes and it seems like they aren't honoring the Pokémon rules when…read moreit comes to one per person, or whatever it is. They also don't do the PSA grading for any cards. The selection is good besides cards. Seems like the guy who works there is either letting people buy more packs or holding them for himself.

The forces strong with this GameStop. Jedi masters will help you use the force and guide you to…read morepurchase the best games.

NO PRESSURE w/ EASYGOING STAFF! I love that this is one of the few GameStops where I can walk-in…read moreand not feel any pressure to buy something. I've never gotten anyone breathing down my neck or following me. The staff acknowledge you and greet you, but they're chill. Also, if you have any questions they are very helpful. This is a good-size Game Stop they usually have a variety of new, used, and pre-order games. I used to be a GameStop member where you can get discounts on stuff but the price to renew is high so I don't do it anymore. However, I still visit GameStop when I need the new hottest game or I'm searching for a Funko Pop exclusive. I just stopped by at this location recently and some of their stock was a little old. Not bad, but I think they just had a low stock on stuff. I came in the end of summer so I understand.

we came exited to game stop today the one on second street they supposedly open at 11 am we were…read morewaiting for 30 minutes till 11:25 this is ridiculous on how gamestop chooses on whoever opens this is an upset we will no longer be coming to the CLOSEST GAMESTOP IN OUR CITY to go all the way to hemet thanks a lot for your guys acting so unprofessional

Usually not a fan of GameStop as I buy most of my games online nowadays, but I'm so glad I came…read moreinto the store today! I was really curious about the new Animal Crossing: New Horizons and Sanrio Amiibo collab! I came in to ask for some tips from the GameStop workers and they were so friendly. They greeted me as I came in and were really informative about the games I asked about. There was a particular worker inside that was extremely enthusiastic and you could tell she loved her job. This location is fairly small, but they enforce social distancing and have a limited capacity inside the store. The store has good airconditioning now as well. Overall, 5 stars for such helpful and informative employees!

I've been waiting for like 20 minutes now it says it's open I've should just purchased online ‍ I…read morecan see why and how GameStop is losing money now

Great service. Great selection. And the value is great if you still buy games on disc versus the…read moredigital download option. Value is great on used games. Long live GameStop.

My wife and I decided to get a New PlayStation5 For my Man Cave. After couple of calls and a visit…read moreto Highland location. Glen And Calvin was able to assist us with picking console to meet our needs. The sales team are professional, knowledgeable, patient. I like that Glen took the time to let me about other products we can use. Over all great customer service. We are officially Pro Members.