Great Customer Service! I recently bought a Pre Owned PS5 for my Bday and originally, the system the gave me didn't work at all. It kept on overheating until it shut off completely. But The manager Helped me and even gave me a better system for a CHEAPER price!! Then the controller that came with it ended up having bad triggers, so a team member gladly did an even exchange! Additionally i bought a Pre Owned controller that ended up having bad joysticks, again they helped me in getting a controller that i actually wanted! The Team members at this Gamestop are Awesome! By far the best customer service i've ever received. Thank you Team! read more

Condensending service attitude Trade-in Values for Xbox Hardware is a Joke and just insulting.(better off selling on eBay or Facebook marketplace or just keep it and save yourself the humiliation)...From Now on I'm buying at Walmart (better return policy) or Microsoft store they are way cheaper... GameStop Days are numbered the sooner they close the better!!! read more

I had the WORST experience with an employee named Zack He was very condescending and apparently couldn't be bothered to answer a few questions i had about some products as im not too familiar with video games Ive been to this location multiple times and have never had anything but positive experiences with the other employees so its a shame that one employee has turned me off of the whole place read more

Been calling for 2+ hours and can't get someone to answer the phone. They must be THAT busy with customers on the sales floor. No option to hold either, just a message that they're busy and to call back. No wonder they're going out of business. Or maybe they are THAT busy. I'd love to see what their monthly sales report looks YOY. read more

GameStop - Call logs - Videos & Video Game Rental Near Me - Redlands, California

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Late post! Spending time with Grandkids who had so much fun spending their birthday monies !!! LOL!! We were warmly welcomed by Sergio and he was very patient answering all the grandkids' inquiries. After making all their purchases they were already talking about coming back to the store ! read more

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Horrible. They never answer their phone. Doesn't matter the day or time you are jot getting through to anyone.

Terrible! I picked a new PGA Golf game from the display. It took the assistant a while to find it. He found a game and noticed it wasn't it. Then checked the system, then he said they didn't have it? No apologies or offers to order another? I guess he doesn't like his Job? read more

They don't answer there phone, called 30 times and no answer! Gotta be the worst customer service in the area. read more

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They never answer there phones like if they have a line at Walmart or something .......

Great customer service friendly employees and a clean and neat store. This is the only location I know that takes throwback gaming tech and you can sell mangas here now. The selection is big depending what you are looking for read more

They never answer the phone . It's really embarrassing and disappointing. Now I have to drive all the way from highland over because they just closed the gamestop down over here smh. read more

Every time I come here the workers are polite and professional. I want to shout out one exceptional employee and that's Kalib. He's always so helpful and informative when it comes to trading cards and video games. read more

I've called ten times and they never answer the phone. How can a business be so horrible to not even answer a phone call.

Located in the Citrus plaza. Plenty of parking available. Store is clean. Looking to see if there was anything that caught my eye in the clearance section. All the employees were busy talking to one another and didn't seem to mind me browsing not asked me if I needed help. Left only because there wasn't anything that I wanted to purchase. read more

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My boyfriend and I stopped by to see what new item they had and as soon as we entered the store we were greeted with a warm Hello. Gabriel helped us out and he was such a wealth of information and made for an enjoyable shopping experience. read more

I want to leave a quick review about this GameStop. I had to come in here to return a fake pokemon game that I bought via GameStop online. I came into the store a little upset as I had never thought GameStop would sell fake games on their online store. Anyways I was helped by a store associate named Candace. This review is actually mainly about the professionalism I received from Candace. She was very sympathetic to the situation and helped me pretty much immediately! I would suggest to GameStop that you put her in the forefront when dealing with upset customers as she was able to diffuse the situation rather quickly and professionally. I'll continue supporting GameStop, but only in person as I can no longer trust the online games for sale. read more

Good priced games. Good customer service. Would recommend to anyone to is looking to start gaming. read more

GameStop - Videos & Video Game Rental Near Me - Redlands, California

They gave me a game of gta Sanandreas and there is a chip part of it And I got mad because I paid 25 dollars for that game read more

Gotta say I can't believe this location is still open despite the horrible service. I had excitement for a game I pre-ordered, and the older guy that worked there gave me such an attitude. He not only made me feel stupid, but it killed my excitement. I also recommend not ordering anything through the Sezzle app as, for some reason, they always have difficulties. Again, I've tried to give this location a chance, but I'm done. The service always kills it for me. read more

Getting there: Located in citrus plaza, this Game Stop is located directly next door to the Verizon and Starbucks. There is parking right out front of the store, but it is a crowded lot so it could be hard to find parking. Experience: This trip was even quicker than my Beaumont store visit as we went in looking for a Nintendo switch and they were sold out. From the looks of it, they seemed to be sold out of a lot of their inventory as the shelves looked very bare. We may have visited on a day in between inventory stocking, but I was still surprised to see it so empty. read more

Clean store, fantastic customer service, great atmosphere. Used inventory is solid here.

When I went with my family we thought the guy was asleep at the register because he had his head down for several minutes. Didn't seem interested working there but that's an issue with him and the company. We went to see if they had the new Harry Potter game in PS4 and the guy kept telling us they weren't going to make it in PS4 or Switch and to just buy the ps5 and kept telling us the price of the PS5. None of us felt comfortable with the vibe the guy was giving so we left and went to another GameStop that greeted us when we walked inside and informed us that the information the guy gave us was complete false and the game was on pre-order to just come out later. So we ended up preordering the game there. read more

I came in here to buy a new game that was on promo for 25% off. This promo is available at Target and Amazon as well. I called to ask if they had any new copies of the game. They told me yes. I remember trying to buy a new game (plastic factory sealed) that was on promo at a another GS store and they tried selling me a "new" copy of the game. It was the floor display copy they use to show they have the game in stock. They claim it's new because it hasn't left the store but the plastic has been removed and when you receive it "new" you have to peel off the store price tag and plastic sticker closing the case shut which leaves a sticky reside leaving the box cover looking unpleasant. So today I was too busy talking to the store associate to notice that the copy they gave me was the floor display copy. Please don't say you have a new game by just putting a used one in a used display box and slapping a store sticker that says new on it. I should have just gone to Target or ordered through Amazon. Next time just say no we don't have any new copies but we have some at this store and call it a day. I could have decided what to do from there but you got me into buying your floor display copy. read more

Went in to trade in my working Xbox one S right now 12/13/21. They went to test it on there 5 inch what looked like to be a garmin gps screen. They tell me that it's not pulling up a display sand would have to refurbish it cause it's not working .. bull shizz!! Just got back home and hooked it back up and guess what!?! It works!! It's 2021 use a real tv to test your f'in trade ins on!! Or use that big one behind the counter. read more

GameStop - Videos & Video Game Rental Near Me - Redlands, California

Staff here has the worst customer service and will never apologize for any inconvenience they cause to their customers. It all started with couple pre-orders I made for funko pops last year that I never received a call for when it released and they got them in stock, so I ended up missing out on it and had to get a refund. Should've learned my lesson then and stayed away, but decided to give them another chance recently and preordered again in March for another funko pop that was to be released around July. Fast forward to near end of July and having forgotten about it, I realized I never got the call AGAIN. So I dropped by the shop to ask them about it and the first thing I notice on the pop shelf is the pop I want (one left) that's ripped and banged up. When I ask them about it they simply claim they've called everyone on the list and left a voicemail in a aggressive manner and without any apologies. So I ask for a simple refund and the employee (Demetri) that was helping me gets the manager (Nestor) telling me he can't refund my money and that he can only give me store credit since to much time has passed since the pop has been released. So basically, the manager tells me the same thing that he personally called everyone and overall insinuates that it's my fault for not receiving his call, doesn't apologize once for what has happened, and tells me off to deal it with customer service for a refund. If you want poor customer service, miss out on your preorders, and get your money stolen, go here by all means. If not, STAY AWAY from this GameStop location. At the end of the day I know it's just a toy but from a customer's perspective, it's the principle. read more

Honestly: I am not much for GameStop at all. Most locations push you into the unnecessary warranty. Others into their membership. But I am willing to go out of my way from Beaumont to this location over here. They don't pester you. They treat you great. And they never make you feel like you're a burden. Nestor, specifically, goes above and beyond for his customers. Provided great customer service, then when I came back because I had forgotten about my gift card, and made him jump through hoops, he continually reassured me that it was no problem. I admittedly was done with GameStop due to the Beaumont location, but returning to this one makes me want to continue giving them my business, and I will do so for this location. read more

Dimitri was over the top helpful and even printed a receipt with two other stores showing where the product can be purchased thanks Dimitri appreciate your customer service read more

Gabriel had great customer service and helped me purchase a new controller for my Xbox

Poor customer service. This store always seem to leave 1 person at the register while the others hide in the back. When we walked in, there were 2 people at the register with about 6 people in line, and we were at the end. When we were on deck next to pay, Lisa (Assistant Store Lead) decided it was a good time to leave the register with us still waiting in line, leaving Aaron alone while he was in the middle of a trade-in. We ended up waiting 10 minutes in line, until Lisa finally came out from hiding to offer to help us.... while we were now being helped by Aaron. Thank you Aaron for your great customer service; 5 stars for Aaron! read more

Amazing, went in and was met with Amazing service. All kinds of deals and perks on items. Fully suggested and would return again and again. Hope you have the same positive experience as me. read more

Came in looking for a specific game and spoke with Anthony. Very knowledgeable on the different PS4 games and accessories. Thank you very much! read more

I'd give them 7 out of 5 stars!!! WOW!! I have not frequently shopped GameStop in the past, but was forced to today, due to my children's dead XBOX One. I received the most gracious and informed help from Kira, both before my visit, on the phone, and then in the store. She educated me and was so kind. We sold some of our no longer wanted gaming items and then purchased a used console, so we were there for a while, and I received absolutely impeccable service, from beginning to end. The customers that I listened to at the registers on either side of me, were about 1:5 HORRIBLE and the staff was AMAZING!! Andy at the register to the left of me, had some challenging characters to deal with during my visit (more than once) and he offered every guest his most perfect service. He is an asset to that store, and a better man than I! I have a whole new image of GameStop, after today. The staff at this store should all be commended for their excellence in service! read more

I checked online that a game could be traded in prior to my visit and upon trying to trade in marvels midnight suns for ps5 the associate 'Aaron' told me he couldn't take it and did not give me a reason as to why. When I attempted to ask he proceeded to get very rude and told me to try another GameStop. Are you kidding me? When I asked for the manager he smugly pointed to himself. I'm not sure if Aaron was his actual name but he was an older chubby bald guy. I then went to another GameStop and they took my trade in no problem and admitted that there was zero reason why he couldn't have helped me. Is the really who you guys place in management? What a joke. read more

Always a long wait here. Staff never seems friendly or out going. Never fails that it takes 3 people to handle 1 transaction while countless other customers wait in line. read more

The customer service was excellent I was looking for a Wii I called other GameStop in Redlands and they wouldn't bother to see if they had 1 in stock just stated she didn't remember seeing one. I called this location Tyler answered and was very helpful, he checked and they had 1 left and he even offered to put it on hold. When I got there both staff were friendly, engaging, polite and very helpful. The store is small and cute very likable and I like it better than the one in Rialto where I live. Great customer service guys!!!! read more

GameStop - My Wii - Videos & Video Game Rental Near Me - Redlands, California

Went to GameStop today , my son wanted to purchase a game with his allowance money . My son is 9 years old so I wanted to teach him the value of a dollar so I gave him 20 dollars he got in line to pay on his own while my mom and I watched him . He bought a Simpson game that was 12.99 . When he came back with only change in hand my mom and I got back in line . We told the lady she still owed him the 5 dollars . She told us she had to count the register ,we told her we would wait . She told us she was sorry and gave my mom the 5 bucks ! My mom asked her name and she said shayla ! We checked the receipt and it was SHAYNA !!!!! Very rude and a thief !!!!! If she can't count and give the correct change she shouldn't be at the register !!!!!!!!' Shame on SHAYNA!!!!!!!!!! read more

GameStop - Videos & Video Game Rental Near Me - Redlands, California

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Today I bought new gaming headphones from this GameStop's website and did at store pick up. Usually this process is a huge pain to deal with but the staff at this location were super helpful. I don't remember the names of the employees but everyone I talked to on the phone and whoever gave me the headset at the door were so kind. I will definitely go back to this location even if it's out of the way! read more

Bad customer service. I called today for a whole hour, no one answers. Go out of business if you're too lazy to work. Employees are very rude and sarcastic. I asked for help, one worker said she couldnt help me. The next was very sarcastic and took his time, then the last one was ruder than anything. read more

I don't have any beef with the employees of gamestop but i do have an extreme hatred of how gamestop runs its business forcing their employees to do the most dumbest things. I feel bad for anyone who has to work for gamestop. I try not to support this franchise as much as i can unless i absolutely must have a game by release night and they are the only ones releasing it that early. read more

Really good service I will give more star's the Lady in the front her name was shalon she was really helpful and make are purchase easy