I shopped around and you really will be sorry if you don't go to video only. I paid $800 for a…read moresoundbar that is $1700 at BB. And paid $1300 for a TV that's $1700 at Costc*. Ya. No frills showroom and a nice and knowledgeable staff. Go here first.

I want my home theater experience to be top-notch, so I do a lot of research before making a major…read morepurchase. Sometimes I even go beyond my original budget, but when it's done right, it's worth it. This is my second TV purchase from Video Only in Tacoma, and that's no accident. Spending more hurts a lot less when you know you received a great deal and excellent customer service. Kyler worked with me on both purchases and made each experience smooth and enjoyable. He was patient, knowledgeable, and always willing to compare TVs and play different content. Even after I mistakenly bought the wrong size TV, Kyler went above and beyond to make the exchange easy and stress-free. That kind of service truly leaves a lasting impression. The TV itself is flawless and beautiful, and I'll definitely be asking for Kyler again on my next purchase.

I've worked with Albert Lee Appliance over the past few years across several remodels, and they've…read moreconsistently delivered a great experience from start to finish. Manny, my sales rep, has been fantastic throughout -- always responsive, knowledgeable, and genuinely invested in making sure I get the right appliances for each project. It's rare to find that level of personal attention, and it makes a big difference. Most recently, I completed a remodel featuring high-end Thermador appliances. When my new plumbed coffee maker ran into issues, Albert Lee handled it with professionalism and care. They sent a technician to assess and attempt a repair, and when that didn't resolve the problem, they didn't hesitate to replace the unit entirely and arranged the installation promptly. RJ and Randy came out to install the replacement, and they were outstanding. They were professional, efficient, and had a genuinely great attitude throughout the whole process. You could tell they took pride in their work and actually cared about the customer experience -- not just getting the job done. Whether you're working on a major remodel or a single appliance purchase, I highly recommend Albert Lee. The team, from sales to service, really sets them apart.

We have purchased several appliances from Albert Lee (Tacoma) but will no longer do so. We recently…read moreexperienced very poor customer service regarding the installation of a dishwasher. We were told that the dishwasher would be installed for $200 less than their regular amount ($350) in order to meet Costco's overall price. We were informed that if any electrical or plumbing work was needed to meet new code there would be an additional charge, which is reasonable. Installers do not give estimates ahead of time. That, and the fact that I trust the craftsmen I have worked with in the past, led me to hire my own plumber and electrician. Everything was ready and up to code for the installers. When the installers arrived, they said that they would need to charge a $200 fee for a trap tailpiece, which is an $8 part at Home Depot and takes 5 minutes to install. When I balked at that ridiculous price, they said I could install it myself, but that would mean they would have to return later for an additional installation fee. They would have me either way, in other words. Having no real choice, I signed off on the work. It took the man less than 5 minutes to install the $8 part and I paid the $200. I called our salesperson, who was understanding and bumped it up to his manager. She informed me that there must have been a misunderstanding because installation companies often need to return at a later date due to work needing to be done, and there is NEVER an additional fee. She would call the installation company and see what could be done. She left a message on my wife's phone the next day, stating that the installation company said we had signed off on the work so nothing could be done. That was it - no explanation from her - just sorry, but you signed off on it. No further follow-up. Due to the lack of help from the store manager, I wrote up the entire scenerio and sent it to the Albert Lee company onlne (the only place to send comments) and, after several weeks, I have still not heard a word from anyone. I understand that a mistake can be made, but making us feel that we had no option but to pay the $200 fee, when they should have come back later at no additional charge, was "blackmail" in my opinion. MY ADVICE: NEVER allow an appliance company to use their own installation company. You do not know their installers, nor do you know their prices. Have reputable electricians and plumbers of your choice do the work, including installation. They should come out ahead of time to give an estimate of work needed and price to install. NEVER trust installers you do not know. We had planned to purchase a refrigerator next - our fourth appliance from that store. That will not be happening now. Lesson learned. Trick me once, but never again. They are losing future sales for a mere $200.

Place is closing up shop and advertising on offer up. Reached out to Jessica, and was informed she…read morewould be there. I arrived, nobody was there. Phone number on the door want straight to voicemail. Sat around for over an hour, nobody came by or messaged me. Go here at your own risk.

Honest, professional and knowledgeable. After taking my vacuum twice to Quality Sewing and being…read moretold there was not a problem with my vacuum and it was my imagination. I brought it to Big Vac, and they immediately started working on my vacuum, by taking off the bottom plate. It definitely had a clog and it proved that the technician at Quality Sewing did not take the effort to do this step. I highly recommend this business not only for their integrity but also they charged me 1/2 of what Quality Sewing charged me for this repair.

This is going to be an excellent story so buckle up. I am a nurse practitioner, and I am supposed…read moreto be on call for my patients. I dropped my phone in the bathtub like an idiot, and it completely died. Luckily, I had ordered the new iPhone as an upgrade and it was supposed to arrive the next day. It never did so. I ordered it again through Apple after canceling the order. I show up to Apple and I was having security issues with my account did not have access to a phone and was unable to get my phone. I called ATT Four times and talked to a different person each time for up to 20 minutes. When I initially walked into the store and it was my turn to speak with somebody, they told me there wasn't much they could do help. I would likely have to wait 24 hours to bypass some type of security issue with the account and I didn't have 24 hours because number one the government is shut down. I'm not getting paid and I've already spent so much money three times getting a phone online and I'm on call. I put my head down in the store and started bawling. And then Roger came to the rescue. Roger is the manager and Roger knows what he's doing. He actually cares about you. I never thought that at 33 years old that I would have a public crash out at a cell phone store, but I did. Roger bypassed the security knew exactly what to do in a matter of 10 minutes handed me an iPhone 17 turned it on how did everything transfer transferred. Helped me pay for it. Handed me a box of tissues and a glass of water. This man probably provides cell phones to Jesus I'm almost certain He has an instant swipe card into heaven. I promise you he does. I left the store with the iPhone, while Apple because I had to go to that store twice was blaming my cell phone carrier for all the issues instead of helping me. I just had to dog on apple for a minute because they're terrible. They're getting a review too. But Roger saved the day I had a case, A screen protector that they put on in the store for me, and a water bottle. Roger was mentally and emotionally more supportive to me than my own parents have ever been in my entire lifetime. And if corporate sees this, you better give Roger the fattest raise because not only did he take care of me, but he helped me facilitate caring for our soldiers

Demariae helped me when I came in to upgrade my phone on 04/17/2024. He was very informative and…read morekind! I previously had a bad experience with the authorized retailer AT&T (in university place - don't go there!) so I was a little weary about coming in, but this location is a corporate location so you can trust these employees! Anyway, very quick process from start to finish. The longest part was updating my phone in store (dang Apple). Will be returning to upgrade my watch next. Thanks again, Demariae!

When you're being lazy and keep scrolling past the review because you know it's going to be a long…read moreone....wheeew okay here we go. I started remodeling my condo to get it ready to be a rental. When I first purchased the condo I painted the down stairs in "Greywood" by behr. And the kitchen and downstairs bathroom were both a grey-ish color by behr.....I hated it. Hated it. Hated it. And I knew that it would not attract renters. We aren't even going to get into the upstairs color patterns.....anyways. I started watching property brothers like crazy and became obsessed with light greys! I came across a color called grey owl by Benjamin Moore. It was the perfect grey! I just knew it! So I went to the Benjamin Moore Mallory store in federal way and got a simple. I SCREAMED!! It was literally perfect! Wasn't too glossy or too dull. A couple of weeks later I got up and drove to this Mallory a store. The employees were helpful and so kind! I told them what I needed which was 3 gallons of grey owl. 1 gallon in semi gloss and 2 in eggshell. They also played with my son while we waited and things got pretty adventurous. When my paint was done I paid and we left. I get back to the condo and start painting the upstairs. As I'm painting and it's drying I can't help but notice how glossy it looked, so I stopped painting. I went down stairs and painted a patch of the eggshell gallon I had, right next to the patch from the sample I bought previously. I let it dry and I compared the two. The new gallon was visibly shinier! And the color was off. I waited for the next day and packed all the paint back up and took it back to the store, along with the sample that I brought. I had my son with me during this visit so it could've went 1 of 2 ways. I came in and told them the issue, I gave them the sample and they looked at it under their paint analyzer thingamajig. That's when he told me that the sample was made out of a different color mixture than what they mixed and that's why it looks different than my original sample. Then another employee comes over and tries to tell me "well samples are just for you to get an idea of what the color looks like but they won't be exact" and I told him exactly "that makes no sense. It literally defeats the purpose of a sample". I was done talking with him by then. And it still didn't explain why it was so much more shinier. So they're back there trying to figure it out and I'm irritated as hell. The manager joins in on the conversation and points out that the name brand paint I purchased (ultra sheen) has a higher sheen gloss on theIr egg-shell finish than all of the other name brands. Therefore if I want it to be just like the sample then I would need to purchase the Benjamin Moore paint namebrand. So they swapped it out, tested it, and we were good to go. I Got home and started painting the walls and they were exactly what I wanted! I must point out that not once during that entire ordeal did I receive any type of attitude or unwillingness to help from the employees that were helping me and I truly appreciate them for that. Good store! Good team! For the most part lol no hard feelings

Great customer service (and you can get small test…read moresamples!). Only real negative is their parking lot & that's not their fault.

Philicty was great. She set us up with new phones and an iPad. Very patient with two senior…read morecitizens. When I went back to return our old phones the young man helped us and again was very patient. I would recommend this location.

Gigi, the tech support and general feel-good employee has ALL your answers about any phone and any…read moreservice issue. After searching everywhere you will quickly discover the this outlet is far superior to any other Verizon "company stores". Don't waste your time.... Go see Gigi. If there is a negative it would only be that on a Monday or Tuesday the inventory of new phones has sold out from the busy weekend

Andre was very helpful and intuitive. Would recommend everyone I know to pawn1 over Pawn America…read more Thank you Andre, Tabatha

I had an excellent experience pawning and then redeeming a ring. Very fiendly and knowledgeable…read morestaff and I feel very confident pawning my items. You never get the amount you think an item is worth retail, thay's true of any pawn shop, but Pawn 1 is willing to negotiate a little on the pawn value. Today I went in just to shop and was helped by Nikisha. They were very helpful and patiiently allowed me to plug in and try a bass and amp. Later they called me to reclaim my ID that I'd forgotten behind, and consistently remembered my name and pronouns, so that was really appreciated. Pawn 1 has a surprisingly good selection of bass guitars, electric guitars, and amps. Unfortunately they have a set tag price on most items (which does drop over time) and the manager just isn't willing to negotiate that price so one star off.

Wow, what customer service! I'm a realtor so my phone is crucial to my business. One day, my…read moreiphone would not start up. I was panicked thinking that I would have to go spend half a day at the Apple Store in Tacoma. My mom had used Gadget Fix in the past and I decided to try them. Amazingly they were able to diagnose and fix my phone right away. They didn't even charge me as they were able to do it quickly! I would highly recommend that you give this store a try. They work on all phones and can replace cracked screens too.

I replaced my iPhone screen myself then it cannot boot. I asked Zach for a quote and he told me it…read moreis mostly likely to be one of the flex cables for the prox/front camera is not connected or is broken. He also told me they offer free diagnosis and no appointment needed. I fixed my iPhone according to the hint from him. Saved a trip and $$$ :)