Melissa was amazing to work with, extremely helpful and attentive... out of the three associates I…read morebriefly interacted with she was most eager to find out the answers to my question and offered to help me find the swatches I was looking for. Whereas the other one was content with not knowing the answer. Paint samples weren't available for sale, so I was told to go to Lowe's to try out valspar (brand Lowe's carries) as it was closest to sherwin's colors.. upon arrival at Lowe's, we find that they carry Sherwin Williams paint. The trip to Sherwin Williams wasn't a complete waste, as they have these brochures with paint inspirations, as we're able to find what we wanted through that.

Came here on Saturday to pick some new paint. Was greeted by Ryan and Sunthi and both were very…read morehelpful. I went with their recommendations for various types of exterior and interior paint. And the products they suggested turned out exactly as I pictured when applied to various surfaces. Happy with end state. They also recommend comparable products to save you money. And don't try to upsell you.

Amazing service at a reasonable price. I needed a few keys made and they were under $3.00…read more This is a small business and I like to buy things from places like this rather than a chain store. You would have to look far if you need help because they are plenty of people available to help. You would have to push a button and wait. The folks who work there are very knowledgeable and friendly. If you haven't been to this Hardware store yet don't wait. I'm sure you will be as happy as I am.

Great service and selection at reasonable prices. Scott in paint always helpful as is the rest of…read morethe staff

The service here is amazing. They really know what it means to be a neighborhood business. I've had…read moremultiple staff members go out of their way to help me out over multiple projects. This place is my first stop always when I need something from a hardware store. I only go other places if they're out of something and I can't wait for shipping to come in. Their prices are also very reasonable and are comparable or cheaper to the bigger stores. They have my business forever because of how they've treated me and my family when we go in.

A few weeks ago, I went into the Westgate Ace Hardware with my husband. We wanted to build a catio…read moreand went to check out materials we could use. When we entered the store something instantly felt off. I got a weird vibe from the employees. We started down separate aisles intending to meet up after a while. O heard an associate approach my husband to see if he needed help. He kindly declined and the associate then headed my direction. He asked me the same and I explained to him that we were looking for materials to build a catio. We didn't need his assistance, but would continue looking and let him know if we needed help. He walked away but only a few steps and turned around to watch . It felt weird and uncomfortable so I headed towards where my husband was. I asked him if he felt like we were being watched and he agreed 100%. Knowing there was nothing they would find in watching us we continued looking around. They could watch us all they wanted and they did. After discussing our options and deciding to return once we took some measurements at home we headedtowards the front of the store. I went towards the mistintsnas he looked at some tools down a different aisle. The associate, Randy announces "Thats enough, you need to leave." My husband asked him why and his response was that he didn't need to give us a reason. My husband then said we didn't do anything or steal anything so there's no reason we can't look in the store. Randy then said you guys are in here all the time and never buy anything. I then told him we were willing to empty all our pockets and I would dump out my purse because we don't steal. He again said to leave now. I was in shock. They had no grounds to kick us out and were accusing us of something we never did. As we headed to the car I was furious and decided to go back and stand outside the door in order to get his name. I immediately called corporate headquarters and explained what had just happened. The representative acted concerned and went as far as looking up our rewards account to verify what I had told him. We have frequented that location and have a history showing several transactions. I believe that was the first visit we left empty handed since we discovered the store. He acted like he cared and assured me I would hear from the manager of the store the next day. We got no phone call. The representative also offered us a coupon for our experience but my response was that he could send a gift card with $500 on it and I still wouldn't set foot in that store ever again. I have never been so offended by a retailer in my life. I'm a mother of two and work for a living to provide for my kids. I am not homeless or someone who steals from anyone or anywhere. I don't look like someone who doesnt have money or engages in illegal activity. I was raised better than that and don't appreciate false accusations that have no grounds. I understand theft has increased in our town over the past few years, but accusing innocent people will only cause your company to lose more money. It's been a few weeks and I'm just as angry as I was that day. I would advise you to avoid stepping foot into Ace Hardware at all costs. They don't deserve any legitimate business and have no problem kicking out paying customers. I intend to make this be known to the point of making a mark in the decline of their business so no one else feels the bitterness and shock that I feel. Especially to Randy who should fired for his profiling and rudeness accusing people who have done nothing wrong. He should find a job away from the public if he ever wants to make something of himself. Stay away from this place! The icing on the cake is that we got our materials elsewhere and the Catio was a huge success. So much so that we might make a business out of it. Luckily we won't be helping Ace out with our business and someone else can have our business. They won't have to worry about us stealing because we just don't do that no matter who falsely accuses us of it.

I only leave 1-star reviews in situations where I believe I have been treated negligently or…read moredishonestly, or in situations where I witness such behavior. I reserved a U-Haul truck and two furniture dollies at this location, only to be informed upon arrival that they don't actually have a furniture dollies. The store blamed this on U-Haul not keeping track of equipment, and U-Haul said the same thing about them. Either way, that doesn't paint a flattering picture of the whole operation. U-Haul customer service then sent me on a 2-hour long wild goose chase to two other locations before finally securing two dollies. Even then, the store claimed that U-Haul never contacted them after I was told that someone called ahead to guarantee, so I had to fill out a second contract for the dolly rental. This took so much time that I wasn't able to fully pack the truck. U-haul refunded me basically the cost of gas and the dollies, nothing more. It's Penske trucks from here on out! Obviously only the first part of this journey was caused by McLendon, but it wouldn't have happened at all had their inventory information been accurate.

The intelligence of the people who work at the store is something that I don't know how to measure…read moreit or rate it. The people here look at you like they are a deer jumping in front of your car about to get ran over. If that gives you an idea how dumb the people are who work here! I hate to say it go to Lowe's or Home Depot.

Worked with Richard I believe his name was. Just moved into my house and had a few paint cans left…read morein the garage for me. The label on them was here to this Rodda. I tried all the paints I had and none of them were right. I came in and Richard was able to look up what paint was used for my house. He was easy going and super helpful. Thanks Richard

Rodda paint saved the day again! When Sherwin-Williams told me I couldn't have the exact color and…read morefinish that I wanted, they just told me to have a nice day. Zero effort to solve my problem, didn't even offer a different color. Nothing. Went across the street to Rodda and they took one look at my sample, said yes we can do that, we've done it before. And here you go. It took all of 10 minutes for Rodda to solve a problem that Sherwin-Williams told me was impossible. And they were super friendly while they did it. Highly recommend.

My wife and I visited Ace to purchase some plant dirt for my wife's indoor plants. I also, got some…read morework tools and fasteners. Anyway, the clerk at the counter was very knowledgeable about the products we purchased as well as friendly and humorous in conversation. What you like to see in the retail space! Didn't spend too much for what we purchased and we had an overall good experience with the employees that helped us.

Service staff are nice and helpful but policy and management are not good. I went to this one…read moreafter seeing something online when I got there I realized I was at the wrong Gig Harbor store. I was able to find that item but it was $20 more. I asked customer service if it would be possible to adjust/match the price. You'd figure it would be no big deal right? Wrong. After a minute of debate over the clerks radio, he tells me I have to go there to get that price. Yeah. They said that. Worst business practice ever. Not giving this place any of my business. There's a reason this place gets 3.5 stars.

More than a hardware store! I realize you go to a hardware store for "hardware" but if you can make…read moreit past the home goods section, congrats! You have will power in spades. There are so many wonderful items including books, dishes, table accessories, bath accessories, kitchen gadgets you didn't realize you needed, etc. The list goes on. And Yes, they have a comprehensive "hardware" selection. The friendly and knowledgeable staff is a huge plus. Highly recommend for anything you need to repair, replace, etc. or just peruse. You won't be disappointed.

Absolutely great service first of all just wanted to say that before I said anything else…read more Now I would like to say the store is pretty small compared to some of the other ones but I have had impeccable service at this place from every single person and one that stands out in my mind is Mr. Christopher bishop that guy has taking care of me every single time I've come in there he's cool he's calm he's collective he's assertive and he knows his stuff. I want to talk to somebody about tools I want to talk to somebody knows what they're doing in every person in there knows what they're talking about!!! Just dropped $350 in there on their parking lot sale couldn't resist!!! What a bargain!!!!!!!! Myself I couldn't of asked for better service and being in service and having to do customer related fixes directly in People's homes I know what it's like to have someone appreciate what you've done for them and when I went to the store not once but twice to return an item and they had a problem with the receipt they still manage to get me what I asked for. I appreciate all the stuff that you guys have done for me I have been shopping at the store for three years now and have not had one single issue that has not been able to be taken care of in one way or another (not to mention I've only had one problem and it was just me being picky) thank you very much for your guys' time and I'll be seeing you again soon!

Went to purchase a replacement 1hp motor. I asked if I could have the box opened to see if the…read moremounts were the same as the old motor. The box did not include mounting plate dimensions. Was told it wasn't a problem by an employee. Proceeded to head to the front to do this with supervision. The gentleman at the front told me this was not allowed. He then informed me there is a 20% restocking fee if the part is incorrect. I checked out harbor freight policy and it seems to be normal to allow customers to see if the part in the box is correct (under supervision of course). Unfortunately I do not recall the name of the employee. He was an older gentleman with a small composition. He did not provide a pleasant shopping experience and seemed to want to make a simple purchase a grievance for me. Didn't seem to care either way if he received my business. Even the fella in line behind me had some raised eye brows.