Chad is the man!!! So very helpful and amazing customer service. I am excited to start my newest paint project thanks to him!

This is not about the store itself, but the product. The employees were nice. We moved into our house in May of this year. We knew we were going to paint right away because the previous owner(flipper) has painted all of the trim TAN! Who does that? Anyways, we started in our bedroom. We began prepping and the paint started PEELING off the trim. In chunks! Immediately I place blame on the contractor, because OBVIOUSLY they hadn't prepped properly. We sanded and sanded and patched and cleaned and primed. We painted using Behr Premium paint and it came out beautifully. Covered in one coat, but we did 2 on everything to be safe. Then, we moved on to our living room. We decided to go with a beautiful blue color. We were told, "you have to use Sherwin-Williams paint if you want a good paint job" so, we did. We bought 2 gallons of Oceanside Blue in matte finish Duration paint. We prepped, primed and started painting. Here is where the trouble begins. The paint is covering SO PATCHY AND UNEVEN. We power through thinking "maybe it's because of the color" so, we let is dry overnight and start again the next morning. It took both gallons of paint to finish the second coat. It was still awful. It was striped and patchy and there were places that looked like we hadn't even done a second coat. We went back to the store and got another gallon of paint. The staff assured us that after a 3rd coat we would be happy with the finish. To be safe, I asked with rollers they recommend and purchased the rollers they suggested. Once home we dug back in and started painting. 3rd coat on and things started improving, but, still needed another coat in places. We moved onto the doors and headed to Sherwin Williams Paint for our FORTH gallon of paint. The doors were prepped (sanded, cleaned, primed) 2 coats of primer and 2 coats of paint and the door looked like garbage. It took 4 coats of paint on the door to get it even. We let the door cure for 2 days(ok. We had to work so it sat there for 2 days waiting for us) Today, we hung the door and guess what?! The paint is coming off! So, we did some research and found that this is common with Duration paint from Sherwin Williams. I looked at My husband and said, "I wonder if the paint they used was also Sherwin Williams and that is why it was peeling off?" He went to the garage and SURE ENOUGH the paint they used was Sherwin Williams Duration. On both interior and exterior (which explains the bubbles and peeling spots outside) I am so angry. I will be complaining to every single place I can think to complain. You don't want to know how much money we have spent. These are the pictures of the progress and peeling chipped paint. So ANGRY read more

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I have been buying my paint at only this, Tacoma WA, SHERWIN WILLIAMS store #8970, for about 3 years now, they are that good. Bought probably 40+ gallons from right here at my Tacoma Sherwin Williams. Before i painted my entire exterior using 3 colors on aluminum siding. Not one but TWO S.W. Reps actually drove to my house and consulted with me to best choose the correct paint. Interestingly, they convinced me to buy their middle-grade quality BASE as it would attach (stick) and keep from bubbling on Aluminum Siding better than their more expensive grades. UH, saved me money & they were right on about STICKING with no bubbling..!!! I had painted b4 with Kelly Moore paints which in my opinion are {good} but simply not as good as S.W. that i rate EXCELLENT..!!! Their store people are not just cashiers, they are very knowledgable and go the extra mile as well. Ergo, I came in today for their 30% Labor Day 2019 special, and a young very attractive & polite red head sales associate whose name is LYNDSI SCHUBERT stepped up to help me match an interior color from an old can of BEHR paint i brought along while i was picking up some exterior touch up quarts as well. This cute delightful gal with freckles was painstakingly singleminded in her quest to match my blue color and although S.W. had the same BEHR paint in their data base, Lyndsi had to keep mixing & mixing with tone squirts, but to no avail. Finally she said she had to start over, but this time using the {matching tool} instead of the {data base formula} that had failed. My goodness, what kind of customer service is this, uh can you say: "INCREDIBLE". Why go any where else, seriously, the [best paint] coupled with the [best customer service], and huge [30-50% SPECIALS] ... I give my S.W. store 6 stars on a 5-star scale. I have been in there at least 10-15 times and EVERY TIME it's great..!!! read more