The service here is amazing. They really know what it means to be a neighborhood business. I've had multiple staff members go out of their way to help me out over multiple projects. This place is my first stop always when I need something from a hardware store. I only go other places if they're out of something and I can't wait for shipping to come in. Their prices are also very reasonable and are comparable or cheaper to the bigger stores. They have my business forever because of how they've treated me and my family when we go in. read more

A few weeks ago, I went into the Westgate Ace Hardware with my husband. We wanted to build a catio and went to check out materials we could use. When we entered the store something instantly felt off. I got a weird vibe from the employees. We started down separate aisles intending to meet up after a while. O heard an associate approach my husband to see if he needed help. He kindly declined and the associate then headed my direction. He asked me the same and I explained to him that we were looking for materials to build a catio. We didn't need his assistance, but would continue looking and let him know if we needed help. He walked away but only a few steps and turned around to watch . It felt weird and uncomfortable so I headed towards where my husband was. I asked him if he felt like we were being watched and he agreed 100%. Knowing there was nothing they would find in watching us we continued looking around. They could watch us all they wanted and they did. After discussing our options and deciding to return once we took some measurements at home we headedtowards the front of the store. I went towards the mistintsnas he looked at some tools down a different aisle. The associate, Randy announces "Thats enough, you need to leave." My husband asked him why and his response was that he didn't need to give us a reason. My husband then said we didn't do anything or steal anything so there's no reason we can't look in the store. Randy then said you guys are in here all the time and never buy anything. I then told him we were willing to empty all our pockets and I would dump out my purse because we don't steal. He again said to leave now. I was in shock. They had no grounds to kick us out and were accusing us of something we never did. As we headed to the car I was furious and decided to go back and stand outside the door in order to get his name. I immediately called corporate headquarters and explained what had just happened. The representative acted concerned and went as far as looking up our rewards account to verify what I had told him. We have frequented that location and have a history showing several transactions. I believe that was the first visit we left empty handed since we discovered the store. He acted like he cared and assured me I would hear from the manager of the store the next day. We got no phone call. The representative also offered us a coupon for our experience but my response was that he could send a gift card with $500 on it and I still wouldn't set foot in that store ever again. I have never been so offended by a retailer in my life. I'm a mother of two and work for a living to provide for my kids. I am not homeless or someone who steals from anyone or anywhere. I don't look like someone who doesnt have money or engages in illegal activity. I was raised better than that and don't appreciate false accusations that have no grounds. I understand theft has increased in our town over the past few years, but accusing innocent people will only cause your company to lose more money. It's been a few weeks and I'm just as angry as I was that day. I would advise you to avoid stepping foot into Ace Hardware at all costs. They don't deserve any legitimate business and have no problem kicking out paying customers. I intend to make this be known to the point of making a mark in the decline of their business so no one else feels the bitterness and shock that I feel. Especially to Randy who should fired for his profiling and rudeness accusing people who have done nothing wrong. He should find a job away from the public if he ever wants to make something of himself. Stay away from this place! The icing on the cake is that we got our materials elsewhere and the Catio was a huge success. So much so that we might make a business out of it. Luckily we won't be helping Ace out with our business and someone else can have our business. They won't have to worry about us stealing because we just don't do that no matter who falsely accuses us of it. read more

I have always liked going in hardware stores. But today my husband gave me a challenge: He was curious if he could find a new tip for his favorite walking cane. Well the people here were incredible in assisting us. There was a young lady at the register that directed us and two more people helped us locate : Yes a cane tip! I was elated! I have bought those before and it can be a pain to find the exact tip for canes. Both of us use canes now for better mobility. So we are glad we do not have to replace our favorite canes but put tips on them now. There is a section that have a variety of sizes. One store clerk pulled the tip off of my husband's cane and found the perfect fit. The package has four ! It was $5.14 ! I I bought a package of 2 tips at the nearby drugstore for for my cane. They were pricey and did not fit. And worse I lost the receipt. So I had to buy another cane. Because that tip was worn out to use anymore. So getting four tips for about $5 is a great deal. So anyone who has canes of any kind ,go to Ace Hardware to replace tips! They are helpful and go beyond to provide great customer service. And no worries, they will help you remove the old one and put new one on quickly. I truly did not expect Ace to have those kind of things but they did. I will return here and refer my friends. Oh and they also have some pretty plants here too. Next year I am definitely planting some flowers! And as you leave store, there is free hard candy to grab a few for just visiting . read more

Westgate Ace Hardware - Rubber tips for favorite canes. - Hardware Stores Near Me - Tacoma, Washington

The most amazing staff. Had a horrible experience at another location. Went to this location and way better experience. The manager was solution based, supportive and pleasure to be around. 10 up read more

I like to purchase local if possible. I called Ace and asked him if they had a specific product in stock. She explained to me how busy they were and how overworked she was and how and how she could not leave her station, but she would try to find somebody if I was willing to hold . I agreed. I did not agree to waiting 17 minutes to be hung up on. No worries Amazon sending me my product overnight read more

"I enjoy shopping at this hardware store. Unlike the larger big-box stores where I usually have to go out of my way to find someone to help me, I'm always greeted as soon as I walk in, even if the store is busy. Kelly is very knowledgeable and always ready to offer advice on anything from gardening to paint choices. The store is well-lit both in the parking lot and inside. The only reason I gave them 4 stars is because their inventory is smaller compared to the big-box stores." read more

So close to home and for a small store I almost always find what I need for my projects!!

The customer service here at checkout is non inviting they seem to be unwelcoming. Each time I visit I go in and out, cashiers so far seem inconvenienced by my 2-3 item purchase. I try not to visit this location if I can. I value Ace Hardware just not this location. The workers seem really unhappy and it's shows by how they treat their patrons. Get in and get out fast every time so that I make sure they know their time is valuable, even though they seem to be absolutely miserable at the checkout. "I'm sorry who ever hurt you, hope you have a better day." That's what I want to say. read more

I have tried to patronize this Ace store to keep it in business but their customer service sucks. The cashiers will not bag your purchases even if you bring your own. When standing in a long checkout line a rude lady stepped in front and started asking questions of the manager who left the customers trying to check out with their purchases so he could help the person that cut in front. I'm done and won't be back. read more

When I have to spend any money, I carefully decide who to give it to and I try hard to shop local. Ace has been my go to hardware store because the prices are okay (everywhere is too expensive), the selection is good for me, and the employees are so nice and helpful! The big box stores have a much bigger selection but Ace, hands down, has the most helpful associates! read more

Good to have a nice hardware like Westgate Ace Hardware in the neighborhood as they have a good inventory for many scenarios

Update: bought bags of soil to patch the lawn, and they were full of rocks. Not tiny pebbles - actual rocks. It is Ace brand. I wasted another hour of my life on the phone with Ace corporate, and they just told me to return the bags for a refund. Nothing else, even though I spent another hour picking large rocks out of my lawn so I don't wreck my mower. Customer service is non-existent. Prices and service are better at McLendons, so even though Ace is closest, I'd rather go elsewhere. read more

Westgate Ace Hardware - Hardware Stores Near Me - Tacoma, Washington

Bought a US flag at ace in friday harbor. It ended up being 2 big for what i needed. When i got home to tacoma, went to ace hardware to return. With receipt. Package had never been opened. Manager refused to refund money. Stating receipt was old. It states on receipt there was a 90day refund policy. Manager said no and walked away. I ended up going to ace in gig harbor and they gave me full cash refund. read more

I cannot give this Ace Hardware enough stars! Not only did they track down a particular bbq in the color I wanted, they ordered it, out it together and delivered it at NO CHARGE! The owner was amazing, and Tony I cannot say enough wonderful things about. They got me the propane and cover I needed and all I had to do was come in and pay. They did everything! PLUS... I couldn't get the grill to work the day Tony delivered it. He came back the next day and got it going for me!!! They really go the EXTRA MILE. I won't go anywhere else!! Thank you Ace!! You guys are the epitome of excellent customer service! read more

Westgate Ace Hardware - This Weber is the Perfect size for our family! I love the white too! - Hardware Stores Near Me - Tacoma, Washington

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The store manager Tony went above and beyond to help with getting the right tool to replace the plates on my new Dodge Ram... would have been easier if it was a screw driver. read more

...begin transmission... Orders from The Wife are as follows: Cease all further trading with Home Depot and Lowes. Commence Operation, "Ace Is The Place" immediately. Wife now refuses to go anywhere else. And I'm just following orders. ...end of transmission... read more

I couldn't agree more with Roger I's review from 10/21/2012. can't stand going into Lowe's or Home Depot anyway, so it is a real pleasure to come in here, and have top notch, knowledgeable service. It's a little out of my way, but worth it to me to have staff that know their products and take the time to help you. I'll keep coming back. read more

They really are the helpful hardware place! I showed them pics of my burst pipe. It was a $7 fix. The plumber would have charged me $50 just to show up! They also helped me in the past with little house helper things like how to replace a electrical socket without dying. Nice folks read more

I have been a customer of this branch for 8 years. I will never spend a cent in this place again. The staff was unfriendly and gave zero help to what I needed to the point I realized I needed to leave and go elsewhere to get the products I was ready to purchase. Too bad that they can treat people this way and still stay in business I guess that is the perk of being located closer than other hardware stores. Oh well, the other places have better products and prices so an extra ten minutes round trip will save in the long run. My bad for trying to take a short cut and go there. Sad thing is that surely they don't care to lose a customer. Obviously the yearly $ I spend there they will never notice. Goodbye ace read more

Now that McLendons is Corporate owned this is the place to go. Great customer service. Good selection.

Everyone here is right on point... being safe, secure and not stopping with their helpfulness and friendliness to all us annoying customers. Shout out to Kelly, Cleo, and Cha Cha!!! read more

Wow. Way to fail at customer service. I needed to get my locks rekeyed in a hurry, as I had just bought a house. I went into Ace the day prior to when I was supposed to have the locks rekeyed to see if they provided this service. I was assured by two different employees that they did indeed do this but only certain employees knew how and I would have to schedule an appointment. I wasn't sure of the time that I could be there the next day so they took down my name and phone number. Later that night I received a voicemail from from one of the employees. I called back to schedule and the girl I spoke to was like, "I'm not sure we rekey, hold on..." That should have been my first red flag. She got back on the line and said, "Yes, we have two appointments tomorrow, one at 10:00 and one at 3:00." I said perfect I'll take the 10:00 and see you then. Fast forward to this morning. All the locks are off my doors, I'm having my house sat, and I drive down and say I'm here for my appointment. The lady looks at me with a blank face and says, "I don't know if we rekey here?" I reply, "Then why did I make an appointment?!" The manager comes over and starts talking to me and I explain that I came in yesterday, spoke with several employees, had one of the employees call me and made an appointment for today (with the time THE EMPLOYEE provided). He is confused because the employees that can rekey aren't even scheduled for today. WTF? Why schedule an appointment for today then? Why offer me times of 10:00 and 3:00? At that point I kind of start to lose it. I am on the phone with Lowe's, trying to see if they will rekey while the manager is calling McLendons. He tells me, yep, McLendons can do it now. I grab my locks, tell him he seriously needs to have a chat with his employees and I think he had the nerve to say please come back. Yeah, right. I will never, ever go to another Ace Hardware store in my Life. "Ace is the place with the helpful hardware folks?" Sure...In your dreams. read more

My experience here was great and it has become my new first stop shop for Home related shopping. I went to the other big stores (good luck trying to get some good customer service) of course they didn't have what I needed or really any idea of what I was talking about so I made my way to ace thinking I'd give it a try and they had absolutely everything I needed and more they even had undercoat spray in their automotive section that I couldn't find at either of the auto stores. To top it off this place has complementary fountain drinks and coffee! Needless to say when I was asked if I was a member I replied with no, but can I be please!? read more

I really like this location; we're pretty lucky to have a little neighborhood hardware store that carries ALL the basics. I can't count the number of times when I've planned my trip to Home Depot, and while getting groceries or coffee thought "I'll see if they have it at Ace, then I won't have to go all the way to HD". And they usually have it! The employees are pretty great, too. This is one store where you really feel like their job is to help you! They seem to really enjoy giving home improvement advice, trying to figure out your project with you, etc. read more

Friendly staff, quality stuff, and good music to listen to while you are browsing. Wall to wall stuff in there.

Every time I shop here I am impressed by the knowledge and helpful attitude of the employees - from the managers on down! The fact that it's close to my house is the cherry on top.... read more

Came in looking for a specific item they didn't have in store, but could order. I needed it asap and told to come back 2 days later to pick up. (Which I thought was great turn around time.) Came back on pick-up date and order wasn't there. Given another pick-up date and same thing. Then told it'd be 2 weeks since I originally placed the order before it would come in. They could have done a better job communicating. I would have kept looking around at other local businesses to find the item I needed sooner. read more

We were going to Point Defiance Park and needed to stop by a hardware store. Instead of spending 20 minutes looking up and down aisles at Home Depot, we drove up to the new Ace Hardware. They didn't have a big selection, but the people were helpful, and we found the tools we were looking for quickly. read more

If you read the reviews you will notice that they used to get a high rating. When they first opened up and for a few years after, customer service was great. It was close to my house and they were really helpful. Over the last 1 1/2 years customer service has become terrible. Twice I went in to buy paint samples. Both times the people at the counter were clueless and I ended up leaving without buying anything. I called the manager after the second time, he told me to come back and see him. Well I tried that, the staff up front told me he wasn't available. Today I thought I'd give it another shot, went in an bought a hose. The guy I was trying to ask questions about was cough all over the customers (as was the female at the cash register), he couldn't get it that there was no price listed on for the length and type of hose I wanted, kept saying well here's the price of the 100' despite me continuing to say I wanted the 75'. Well I bought it but think I will take it back. If I'm going to be treated as badly as they now treat their customers, I may as well go to the big box store and pay less. read more