Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

I had a great experience with this technician. He came out and helped finish installing my Samsung…read moregas stove and made sure everything was done right. He had the proper tools to check for gas leaks, which gave me a lot of confidence in the safety of the install. Professional, knowledgeable, and easy to work with. I'll definitely be calling him again for appliance repair in the future.

Fantastic service decent price and superfast delivery. Customer service is top-notch as well. I…read morewill definitely be back! Thank you.!

Great experience from purchase through installation. Thank you Palma's for a great price and…read morecustomer service. What a great company.

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

I have been using Ben for our appliance repairs for many years and have ALWAYS had quick,…read moreprofessional work done well. He and wife Elizabeth work together as a team, she answers the phone, schedules and occasionally helps on the job when extra hands are needed. They are very competitive with the price and will advise if they believe the repair is not worth it on old appliances. I highly recommend Ben. RW

Good service and helpful, friendly people. My sewing machine was repaired and serviced within 3…read moreweeks. I would recommend their store.

I am grateful this place is still open and seriving the local sewing folks. My 1962 Singer Sewing…read moremarchine needed a small part. The lady at this location took care of me, got my part and when it came in, had me bring in my machine and she installed it. What a great place. Love their staff.

The staff seem polite and friendly during a recent visit. I was shopping for a new washer/dryer set…read moreand learned they won't carry brands like LG or Samsung. This is disappointing because I'd like the option to consider all brands based on their performance. Their refusal to sell certain brands seems to mean they aren't focused on value for the customer. Unfortunately, the brands they carry seem to get average or below ratings for performance. Why would I buy poor performing products?

I am not unfamiliar with purchasing and repairing of appliances as I am the property manager for 10…read morehomes in North Tacoma. I dropped off a dishwasher and paid 60$ for a diagnostic. I was told this is the initial cost to look at the unit and anything additional will be for replacement/repair work. I was called and informed that my unit had been tested and nothing seemed to be a problem and that my unit was ready for pick up. Upon pick up, I was informed that I owed an additional "labor cost". Didn't make any sense to me as I paid for diagnostic, which is all they self-admittedly did, and wasn't sure how they rationalized charging "labor" for something that had no "out of scope"/additional work done to it. I expressed my displeasure with the on-site staff who had no coherent explanation as to why I was paying more than our agreed-upon diagnostic rate. He kept saying that they " spent a lot of time testing" and in my mind that is the sellers burden as they sold their ability to do diagnostic for a certain amount. To me it felt sketchy and felt like a half baked business practice. If they had done any amount of work to the unit, I would have no problem paying for labor. I frankly wouldn't had a problem if they said that diagnostic was $100 from the start. I would've liked to agree on a price for a certain project/assessment and have it cost that same amount when said work was complete. I also want to mention that the on-site staff have almost no knowledge of these machines and their functions. They were really just salesman with the service team in back of house. I personally like to speak with technicians about mechanical issues so I have a better understanding of tasks performed, and common issues. Aka real knowledge. Overall, I did not find my visit to be worthwhile or a good investment and frankly left feeling like I was bamboozled. I am not likely to return and would not recommend anyone else go here for repairs/diagnostic.

I really was excited to go into the place to actually see items I've researched online on BUILD.com…read more(which is a GREAT site !! ). I was very disappointed and mad that there wasn't any attention to my questions and inquiries about the certain products I've picked and they kept directing me to other products that were either, wrong finish, and wasn't offered in my finish, wrong type of product (I require ADA compatibility)..... and so on. I realize they can't carry EVERYTHING in stock , but at least HELP w/ products that are compatible w/ what I've chosen..... and fake it ..... show you care ( ? ). We are paying for your salary, and or commissions. If you like what's available on BUILD.com ...... I recommend doing your research on additional sites, then if you really need to feel it up close..... call local hardware store. Seems like these reps just want to collect a paycheck and not help out unless your a fancy designer spending for a client, and not $50 + for a shower head.

We purchased a laundry sink from Ferguson's and it was a stainless steel and it started to rust…read more They replaced the first sink but when it happened the second time with the second sink, same brand, they would not replace it. So just watch what you buy at Ferguson's and watch their policies

My canon printer died! It made more sense to replace it than pay expensive repair costs! I had a…read morespecial promo for $25 and ended up spending less than normal for a Epson printer. The Door Dash bought it to the home at a favorable time. It is an option in the DD app to return but I hope it works. Because sadly the canon printer had died and just needed to try a new brand. I will update. Door Dash is awesome because I do not want to carry this big box on a transit or I use a Lyft. Thank you Door Dash and Best Buy!

Today I worked with Alfonso in the geek squad yesterday. I worked with him as well now keep in…read moremind. I live 70 miles away, but I was in Tacoma yesterday. He was so helpful with everything, but I was unable to get everything done until I had my laptop here with me. I drove all the way to Shoreline and drove back today. The value for the cost is a great. The selection is wonderful, but Moore and upmost. His customer service has made me a forever loyal customer to this store.