Really liked and appreciated their services, from sales to delivery to coordinating appliance…read morewarranty repairs. Prices competitive. We feel we've got one dedicated guy for all our needs, which feels special.

I could reply point by point to Albert Lee's inaccuracies but this isn't a venue for a yelp war. I…read morecan only say their response is dishonest- and misleading. MY ORIGINAL REVIEW: Albert Lee is stealing my money. They are aware of the state laws regarding refunds but they refuse to comply. They have both my product and what they owe me. They withheld information about a portion of my refund. They acknowledged this and said they an additional check but haven't. What happened: although we had a diagram with measurements a VERY GOOD salesperson UNINTENTIONALLY sold us a unit that was too large for our space. But then the washer began to twist and ruin our clothes. I made dozens of calls to remedy this, without luck. I was referred to upper management and the unit was finally taken back with a condition-that I was BANNED from frequenting their stores again. Why? I asked but got no answer. What could this be but vindictive? They would rather cost me time and money in Small Claims Court than pay what they owe me.

I had a great experience with this technician. He came out and helped finish installing my Samsung…read moregas stove and made sure everything was done right. He had the proper tools to check for gas leaks, which gave me a lot of confidence in the safety of the install. Professional, knowledgeable, and easy to work with. I'll definitely be calling him again for appliance repair in the future.

He showed up on time, and was able to let me know quickly what was wrong! He was great at…read moreexplaining things and didn't push me for more expensive options!

Fantastic service decent price and superfast delivery. Customer service is top-notch as well. I…read morewill definitely be back! Thank you.!

Great experience from purchase through installation. Thank you Palma's for a great price and…read morecustomer service. What a great company.

I have been using Ben for our appliance repairs for many years and have ALWAYS had quick,…read moreprofessional work done well. He and wife Elizabeth work together as a team, she answers the phone, schedules and occasionally helps on the job when extra hands are needed. They are very competitive with the price and will advise if they believe the repair is not worth it on old appliances. I highly recommend Ben. RW

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

I initially went to Quality Sewing and Vacuum for repairs, cleaning and tune up on my sewing…read moremachine after a really bad experience with another company. I found the staff friendly, helpful and knowledgeable. Unfortunately my old sewing machine was not worth fixing due to age and parts not being available. At that point I made the decision to buy a new machine. After doing some research on what I wanted I went back to QSV and again, the friendly, knowledgeable staff answered all my questions, let me try out various machines and gather information to make an educated decision. They were also respectful of my budget and never tried to push me into something out of my price range. I went home with two machines on my choice list. I did some more research and went back the next morning and made my purchase. Start to finish I had a great experience and am so glad I made my purchase at this store. I have already referred one friend to this store and will happily recommend them to anyone who is looking for a sewing machine or vacuum cleaner.

Good service and helpful, friendly people. My sewing machine was repaired and serviced within 3…read moreweeks. I would recommend their store.

I am not unfamiliar with purchasing and repairing of appliances as I am the property manager for 10…read morehomes in North Tacoma. I dropped off a dishwasher and paid 60$ for a diagnostic. I was told this is the initial cost to look at the unit and anything additional will be for replacement/repair work. I was called and informed that my unit had been tested and nothing seemed to be a problem and that my unit was ready for pick up. Upon pick up, I was informed that I owed an additional "labor cost". Didn't make any sense to me as I paid for diagnostic, which is all they self-admittedly did, and wasn't sure how they rationalized charging "labor" for something that had no "out of scope"/additional work done to it. I expressed my displeasure with the on-site staff who had no coherent explanation as to why I was paying more than our agreed-upon diagnostic rate. He kept saying that they " spent a lot of time testing" and in my mind that is the sellers burden as they sold their ability to do diagnostic for a certain amount. To me it felt sketchy and felt like a half baked business practice. If they had done any amount of work to the unit, I would have no problem paying for labor. I frankly wouldn't had a problem if they said that diagnostic was $100 from the start. I would've liked to agree on a price for a certain project/assessment and have it cost that same amount when said work was complete. I also want to mention that the on-site staff have almost no knowledge of these machines and their functions. They were really just salesman with the service team in back of house. I personally like to speak with technicians about mechanical issues so I have a better understanding of tasks performed, and common issues. Aka real knowledge. Overall, I did not find my visit to be worthwhile or a good investment and frankly left feeling like I was bamboozled. I am not likely to return and would not recommend anyone else go here for repairs/diagnostic.

My dishwasher went out. I called Amana to see who to…read morerecommend for the repair, they said it was the circulation pump and it was an easy fix. sent me the Factory certified part and 2 you tube videos. However, I needed a narrow quarter inch clamp. That was the problem, I can't find where to buy one. So, I went to Lakewood Appliance and was willing to pay the $120 for the service call just to have someone come out and put the clamp on my factory certified genuine part. remember the part came directly from Amana. First I asked if they had the clamp, they did not. should have been my first red flag. I said I needed a narrow clamp. this idiot said how narrow and started to show me diameters with his fingers. I said Narrower, not smaller in diameter. Don't treat me like I'm an idiot unless you're a bigger idiot. Then this sick bigot said that even though I have a brand new part, that he would not put on cheap China junk, so I had to buy one of his. I told him I got it from the factory, and he said he had to be sure. well mister bigot. I don't care where it's made. it's genuine and I will never ever do business with bigots and arrogant jerks. I will pay someone who can read a box when it says it's factory.

I really was excited to go into the place to actually see items I've researched online on BUILD.com…read more(which is a GREAT site !! ). I was very disappointed and mad that there wasn't any attention to my questions and inquiries about the certain products I've picked and they kept directing me to other products that were either, wrong finish, and wasn't offered in my finish, wrong type of product (I require ADA compatibility)..... and so on. I realize they can't carry EVERYTHING in stock , but at least HELP w/ products that are compatible w/ what I've chosen..... and fake it ..... show you care ( ? ). We are paying for your salary, and or commissions. If you like what's available on BUILD.com ...... I recommend doing your research on additional sites, then if you really need to feel it up close..... call local hardware store. Seems like these reps just want to collect a paycheck and not help out unless your a fancy designer spending for a client, and not $50 + for a shower head.

We purchased a laundry sink from Ferguson's and it was a stainless steel and it started to rust…read more They replaced the first sink but when it happened the second time with the second sink, same brand, they would not replace it. So just watch what you buy at Ferguson's and watch their policies

Today Robert H from the Geek Squad came and fixed my washing machine. He found the problem fast…read moreand fixed it quickly. He was very friendly.

Today I worked with Alfonso in the geek squad yesterday. I worked with him as well now keep in…read moremind. I live 70 miles away, but I was in Tacoma yesterday. He was so helpful with everything, but I was unable to get everything done until I had my laptop here with me. I drove all the way to Shoreline and drove back today. The value for the cost is a great. The selection is wonderful, but Moore and upmost. His customer service has made me a forever loyal customer to this store.

bought a new washer at Weirs Appliances. the salesperson was honest and answered all our questions…read more there never was any pressure to buy or never any upselling. it arrived today. the installers Nate and Miles were super efficient and very very careful navigating the tight spaces and path to install the washer. they tested everything once it was in place and made sure I was happy. I highly recommend Weirs! it's nice to keep our business local.

Carlos and Derek arrived inside the quoted time window. I was impressed with how polite and…read moreprofessional they both were. They quickly took the old washer and dryer out, installed the new one and went a step further than expected. They ran the cycles, checked the drainage, and made the new washer and dryer ready for the first use. Very happy and would recommend theses guys.