20+ years later and still selling broken games then demanding a paper receipt before accepting their junk back. Buy your games online and let this racket die already. read more

They refuse to answer the phone I occasionally drop in to see what's on clearance. They love watching the phone ring even when I'm in the store. And anything within the 45 min to close range.... I just say I wish you luck on customer service. I'm talking night and day attitude read more

It's my neighborhood Game Stop and it's been here for years. I stop in if I want to check out new games, clearance, or if I just want to kill time and look at things that interest me. It's small and most of the time they are sold out of new games fast. They did really help me out with picking a game system. I only bought clearance stuff as a gift, but I'll go back since it's so close to where I live. read more

This Gamestop is so small, you might miss it if you weren't looking for it - of course if you weren't looking for it in the first place it really hasn't been missed... That aside, this location's only downside is its smallness. The staff have always been helpful and friendly to me, even when I've been in my lookie-loo phases of checking out every used game trying to find something entertaining but also under $10 - which can happen, but it's rare now that I've gobbled up all the crappy sports games from 6 years ago that were selling for $2.99. I'm not a sports person, so I don't care who was on which team - I just want to hit people with baseballs, foul basketball players and tackle some people. Or start a hockey fight. And they are helpful, too. They'll assist in choosing the right kind of game if you know what you're looking for. They'll chat with you about the MMORPG you're playing because you're a big nerd and Gamestop recognizes that and appropriately hires other big nerds to satisfy customers and their needs. You just need to make sure you've got the right flavor of big nerd - identify which are the RPG (role-playing game) players and which get off playing an FPS (first-person shooter) and you'll be more-easily helped. Anyway, my point was that before the "new generation" of consoles, there was enough room for the current generation of consoles and room left over for old-timey awesome stuff to be put out. My favorite memory of Gamestop was the day that there was a bin full of used NES merchandise with ridiculous clearance prices. Add the buy-two-get-one-free sale and 10% off used games with a Gamestop membership card, and I walked out of there with a NES system, TWO Duck Hunt guns (even though the system only lets you use one at a time) and SEVEN copies of Super Mario / Duck Hunt. In case 6 of them broke or had an impenetrable layer of dust that couldn't be blown out by standard NES gaming practices. (Yes, I wandered around my home with two Duck Hunt guns in holsters ready to quick-draw any offending ducks or roommates - because I was simply that awesome.) Nowadays, the new consoles have taken over. The PS3 cleared out all my PS2 viewing section down to where the PS section used to be. And now there's no Playstation-classic games to rummage through. Maybe it's just that my era of gaming is over and I have to accept that gaming stores had to clear my era out to entice the new "whippersnapper" demographic in so they can turn a profit. They just need to enforce the posted time limit on the test systems so the whippersnappers can give "Old Man NES" a try at his 15 minutes of Guitar Hero fame... read more

Been to this location a few times. I'm not much of a gamer these days, so I turned to the staff for recommendations. Anthony (I think that was his name) set me up with a game that I am really enjoying. read more

My son's birthday is February 26 and I decided to buy him a game system since he is getting older ( I'm not to keen on games), but since he wanted it I was going to finally get him one. The weekend after his birthday I went online and requested to pick up the older Xbox one at the store. I even received my email confirmation stating it was ready for pick up. When I got off work I called the location to see if the system was available, I didn't want to make a pointless trip even though I had received a email saying it was ready. The gentle man I spoke to confirmed the system I ordered was there. I drove all the way there which was 30 min away from my home, and attempted to pick out the 5 games for the 5 for $10 deal. Since I had no clue what I was doing I did inform the two gentle man I was trying to get the 5 for $10 deal and the manger acted as if he was assisting me. When the manager first rang me up I realized the purchase was way more then what I expected. Come to find out they had rung me up for the wrong system and claim they had to hunt for the one I had ordered. I traded in 2 old systems that my son never played and paid for the rest of my purchase out of pocket. By the time we left it was after closing and the two gentlemen seem agitated I was still there after closing but they were testing the older systems and I got there 45 minutes before they closed, I did apologize because I didn't know how long the process takes. When we got home they called us to inform us the cord to the game was still at the store and I could pick it up tomorrow. No biggie, I told them I will be there the following day. After getting off the phone I realized he rang me up for each game individually and some of the games he couldn't play on his system. The next day I went up there I purchased a wired controller and new games. The young lady (African American) kept pushing for us to purchase the membership , my fiancé and I told her no that's ok we don't be in Gamestop enough. The cashier said ok, rang us up then handed us a book and sent us on our way. We got in the car and notice that it was a additional $15 charge. My fiancé went back in to see what it was and she explains to him "oh it's the discount thing I was explaining to you all and it pays for itself". So he called me in because he was unsure if I had agreed and he just wasn't sure. She reiterated everything to me, and when I told her we told her we didn't want it and we want our money back. She then sent me $10.79 from her Apple account instead of her refunding me my money. So she snuck and signed me up thinking I wasn't going to pay attention. I DONT KNOW IF EVERYBODY DO THIS AT THIS LOCATION, I JUST DONT UNDERSTAND HOW I WAS OVER CHARGED 3 TIMES JUST PAY ATTENTION TO YOUR RECEIPTS. read more

See all

This is absolutely one of the worst, most inconsiderate Gamestops I have been to. To describe my first and LAST experience with them, I called the store 3 TIMES ahead of time to reserve a Nintendo 3DS XL. I informed them that I was en route to the store, and they assured me that the system would be there upon my arrival. Once I got there, they had the sheer audacity to tell me that the 3DS that I specifically taken all of the measures to place on hold had been sold mere moments before I arrived. The manager even had the nerve to have a nonchalant attitude about the situation, telling me "you snooze, you lose." I was shocked and appalled at this behavior and attitude about the situation, and have proceeded to make sure that corporate heard about this. If you would like someone to be more considerate in terms of how important your patronage is, please make haste to another Gamestop. read more

The location isn't the best, but the employee I had was nice and friendly. Beside, this one is the closest one to my house and they have all the same stuff as any other Gamestop despite it being smaller. The parking lot is mostly packed and it can be a hassle depending on when you go. I like the one on Canal and Roosevelt more as well, but this location is convenient. read more

This GameStop is great because it is very convenient and unique. They have all the games you can think of, new and old. You will notice it very easy because it is not in a big plaza. This is a great GameStop! read more

This by far has been the worst experience of my life. I came in with an iPhone X AT&T 64GB for a trade in. Trade in value reads at $425 online. No indication of a specific model or anything. I come in and they give me an offer for $295 which I didn't understand because online for AT&T phones on the site it only has one value and price for one phone, which was $425. Never an indication of a separate AT&T model so I didn't understand that. The manager Rene did nothing to assist me. How is that for a company to give me one price online then I come in and it's something different, and the only thing the manager can say is because of the model. What does that mean for a customer? Because there were never any model indications online. That's false advertisement. That shit sucks. Dead ass. I stayed there for an hour. And I've been trying to speak with corporate for the longest and no answer this shit is sickening the way this company does things. And this store is a piece of shit service. read more

Honestly, I visit this location even though I don't live nearby because it's never jam-packed and the customer service is great. I haven't been gaming in awhile so I got great recommendations and a lot of insight from the bald, buff dude who currently works there. Also, they have certain games I look for in stock more often than others - maybe b/c they don't get as much business? idk.. read more