When my girlfriend and I travel we aim to hit up local record stores for the love of the hunt in finding hidden musical treasures. We have it just right where we live in this regard, but we ALWAYS have to checkout new shops abroad. A good (local) friend recommended numerous stores, including RR locations here and up by our hotel, to us and we were able to get to all of them. However this one was the most memorable. Unfortunately it wasn't for our finds, but for the offensive experience with the staff.
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Between the 2 of us we probably spent $500 elsewhere on music before seeing a Bowie tribute show at The Metro on Saturday. Some great finds appeared and we found it hard to say no at times!! This place got far, far less, because of the vibe when entering the store. They certainly had the inventory!
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While getting our bearings coming in from the snowstorm, I had politely asked this employee if the New & Used was mixed together. They made a VERY pained and sarcastic face and nodded as They blew past me. Now I've been going to indie shops for quite some time and work a table at the record shows as such, so I'm very aware of the way things go, but this was different.
This was a quiet Friday afternoon with no foot traffic on 1/30/26 about lunchtime as the snow was coming down. We were the only 2 customers. When the time came I went to the register with my items and was flat-out ignored by the staff. One employee with her coat on had to run and refused to ring me up. The other, which made the face earlier, sat staring off at the snow and their phone, ignoring me while doing nothing as They sat in their seat.
A looooonnng handful of seconds went by and I finally held up the items to signal Them it's go-time. They begrudgingly sauntered over to complete the sale.
"Would you like a bag?"
"Sure."
"DON'T CALL ME THAT!"
"Call you what?"
"Sir!!!"
"I said, Sure!"
Most people would recognize the error and make it right. They had no apology for the misunderstanding. Why They thought the correct answer to Their question was 'Sir,' we'll never know. Assuming I'm flagrantly discriminating and then doubling down in Their mistake is just flat out offensive.
I would've stopped the sale if I didn't want the items as much as I did. My girlfriend didn't catch all this, but when she came over finally she thanked Them and said goodbye, while again, They gave a VERY pained/sarcastic/defiant nod dare I say smile. My parting words, "Have a better one!!"
I don't expect much of any service in independent record stores, but if you can't do the bare minimum and then decide to insult the customer based on your own form of discrimination laced with social politics - I can't say I'm primed to give repeat business (or recommend to others) upon a revisit to a great city like Chicago!!!! read more