Fabulous tile selection! Claudia and Lilian are both wonderful to work with and I enjoy the attention to detail they put into everything. From the tile selection to the pickup, everything was seamless. They are transparent about what's in stock and wait times. Also a plus that this is a women-owned business. Shop local and support our small businesses! read more

Galleria Tile - Tile selection - Building Supplies Near Me - San Francisco, California

I visited Galleria Tile today around 1:20 PM to view large format tiles (24x48). I wanted to see the third tile on display. The sales associate assured me that the first two large format tiles wouldn't fall as she retrieved the third one. Unfortunately, as she lifted the third tile, the first two fell to the ground, cutting me three times on my wrists and hitting my foot. What was most disappointing wasn't just the accident, but the lack of immediate concern from the associate. Instead of checking on me, she focused on cleaning up the mess. I had to ask another associate behind the counter for a bandaid. Only after I tended to myself did the first associate ask if I was okay, without really listening. When I told her I had three cuts and my foot hurt, her response was, "Oh, you have small cut." We teach children that when someone is hurt, even by accident, the first step is to show empathy. That did not happen here. I'm unsure about the quality of the tiles themselves, but this experience was unsafe and very disappointing. Customers should feel safe and supported when visiting a showroom, and that was not my experience today. read more

Galleria Tile - Building Supplies Near Me - San Francisco, California

Great customer service, and beautiful tile selection, unlike any other store in the Bay Area. Claudia helped me and not only was she very knowledgeable about each piece of tile but had a lot of insightful information regarding the best color pallet and tile textures for my home renovation project. Without her insight, I would have gone in a different direction am I'm so grateful I put my trust into her, she is a true professional. My project turned out better than I had even envisioned thanks to Claudia. She was efficient, thoughtful, and insightful highly recommend working with her as your sales representative, cheers Claudia! read more

We really enjoyed working with Claudia on our bathroom remodel! We were referred to Galleria Tile by our contractor and were very impressed by their selection when we went (you can just walk in, no appointment needed), so we scheduled a design consultation to get help on deciding exactly which tiles we wanted. Claudia listened to what we wanted and showed us a ton of options, then ordered us additional samples and helped us narrow down the final selection. It's great that the design consultation fee gets credited towards your order! She was also able to help us get additional tiles quickly when our contractor ran out (twice!). read more

I loved working with the Claudia and the team at Galleria Tile. They care A LOT about your project and are super knowledgable. Would work with them again and again. read more

Claudia went above and beyond for me and my new renovation! I was trying to do a massive program on my own and she took a blank canvas and transformed it into a timeless classic contemporary master bath! Thank you, so worth it! read more

Galleria Tile is the best! The staff is amazing and such a great selection! Highly recommend read more

Galleria Tile has an awesome selection of tile and stone! The showroom is neatly arranged and the materials are top. Claudia was so patient and attentive during our visit, she noticed what we were gravitating toward, listened to what we were looking for and helped us select a beautiful Italian tile from Sant'Agostina (Tetris, white gloss). Since we had been searching for quite a while, we were grateful to finally end our search at Galleria Tile and happy to find a maker like Sant'Agostina that was just what we were looking for but had not found anywhere else. Big thanks to Claudia and her team for their help and support! read more

I'm a homeowner with a design eye and recenrtly took on my first bathroom renovation project. Galleria Tile was professional, responsive, and helpful in choosing my tile. They were also very accommodating around some travel that I had that prevented me from picking up the tile immediately. The bathroom turned out beautifully. Thank you! read more

Claudia is amazing. She has a genuine personality to discus and share ideas, and she has great ideas and knows her tile(s)... a wealth of information and design ideas. One of a kind and dedicated tile specialist. read more

Galleria Tile is truly a San Francisco gem! From the moment I walked in, I could feel the pride and care that goes into this multi generational, woman-owned, locally operated mom and pop business. This place isn't just a tile store... it's an important staple of San Francisco. Claudia was absolutely incredible. She took the time to really understand my vision and helped me design a beautiful layout for my home that I honestly couldn't have put together on my own. Her eye for design, patience, and attention to detail made the whole process enjoyable and stress free. On top of that, she was extremely reasonable and worked with me to find options that looked high-end without blowing my budget. You can tell this business genuinely cares about their customers and their craft. The quality, service, and price point are hard to beat, especially considering the level of expertise you're getting. Supporting Galleria Tile means supporting a long standing neighborhood business that truly takes pride in what they do and it shows in the results. Highly recommend to anyone looking for beautiful materials, honest pricing, and exceptional service. read more

Galleria Tile is amazing! Claudia was the best! I think we went to most of the tile stores in the Bay Area. We always went back to Galleria for their tile selection and for Claudia's wonderful way of being able to see our vision. We love all the tile we purchased. Our bathrooms and kitchen are our favorite places to be. read more

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Stopped by this beautiful tile store and was amazed at all the gorgeous tiles available for my kitchen backsplash and fireplace. Claudia the owner/designer was so helpful throughout the process. She was quick to respond to questions and gave great advice. Getting supplies quickly AND designer advice was a bargain! I highly recommend and only wish I had known about this gem of a store before I remodeled my bathrooms! read more

We just finished our third bathroom renovation using tiles from Galleria, and I can't express how happy we are with the results. Galleria is far and away the best tile store in San Francisco, and we have been to most of them! You can see and feel the difference. So much selection, and easy to see everything. Working with Claudia, we felt we had our own personal design consultant guiding us. The end result was beyond our expectations. Too bad we don't have any more bathrooms left! ;) read more

Excellent service and follow thru. A pleasure to work with them. The selection is great and most importantly their follow thru on orders makes it nice to work with. read more

Omg how are they able to combine such excellent service with mind bending choice???? This three generation shop was phenomenal from start to the actual installation - ask to speak to Italian design graduate Claudia, the daughter who is the third of this family's women to take over the Galleria - so impressed!!! Claudia practically design classes and her ideas floored; she knows more than you can imagine well why wouldn't she - her Italian father is a master tile-er, her mother used to manage the shop, her grandmother was the founder and she is an Italian design graduate. This family, bleeds beautiful, unusual, off the beaten track tiles from all over the world and then they gently hold your hand through your renovation. Old world service, old world kindness, new world speed, new world expertise and new world prices. But what was magical was that their word is their bond - appointments were kept, if an issue came up it was handled immediately, when l made a mistake they fixed it for me going above and beyond. When l had a question about something beyond tiles Claudia called a client of hers and got them to help. Diana, Claudia's mother, the past manager who is semi retired now was so kind. I was amazed when she invited me to see a particular tile installation at her house with a Negroni thrown in - who does that!!!! Don't go anywhere else!!!! Yes Claudia, the pink floor tiles were inspired!! Go Galleria Tile. read more

My partner and I built a house in South Lake Tahoe while we lived in San Francisco and upon shopping for finishes, I stumbled upon Galleria Tile. Claudia became my go-to tile expert who stuck with me from the beginning and helped me determine what I wanted while offering her knowledgeable opinions of their tile. She had a consultative and approach in finding tile that would work for our aesthetic and she even went the extra mile to create a general sketchup to help me finalize our design. Lillian, who is the administrator, always kept me in the loop with my orders and answered my calls and emails. Both Claudia and Lillian have excellent customer service, organization, and knowledge to help guide you successfully. Not to mention, we had a lot of fun in the showroom together! I will always recommend Galleria Tile because of my personal experience with their staff and their wide array of quality products. I look forward to partnering with Galleria tile in the future! read more

Helped us pick the perfect tile for our project and even helped find a person to install when our tiler was unable to complete the job. Claudia was such a help. Amazing communication and knowledge. Will definitely be back. read more

The only place in San Francisco to get traditional Victorian Tiles from England. These have color all the way through and include triangle tiles and other hard to find shapes. read more

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Was very happy with the selection. We got our flooring in less than a week. Location in the design district is safe & fun. Plenty to eat near by. We are loving our tiles. Picking them us was easy too. They were very busy but easy to work with. read more

After years of sloth and indifference, I decided to gut and rebuild the master bathroom. This means tile-- lots of tile. Which brought me to Galleria Tile. I've been there before and always felt good about their staff, selection and pricing. This time around, I was really starting from scratch and needed lots expertise and even more patience. Enter Sabine...her advice was invaluable. To start, she immediately said "beware of white floor tile, it shows everything." I went dark, thank heavens. The main challenge was a big long wall that greets you on arrival. I wanted to make a statement but didn't want to overwhelm. This generated countless discussions, countless experiments. Did I mention patience? Sabine's solution: Master wall 24 X 24 "wave" tile and 12 X 12 "flat" titles-- same manufacturer, same material, same color. Judge for yourself. But I think we nailed it! On the logistics side, Sabine and Co executed perfectly. Timely communication, great attitude. Was the experience great? Yes. And in the words of our former governor/terminator: "I'll be back..." read more

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Worst customer service ever! Did not take accountability for messing up my orders, making me pay restock & shipping fees for replacement. This all caused weeks of construction delay. read more

Very broad selection and excellent service. I re-tiled the living areas, kitchen, and bathrooms in my home with porcelain tile from Galleria and couldn't be happier with the results. Sabine was extremely helpful in offering advice about selecting tile and then following up. My tile was in transit over the holidays, when the showroom was closed, but Sabine was always available to help me track the shipment. read more

Galleria Tile - Building Supplies Near Me - San Francisco, California

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Our architect recommended Galleria Tile and I'm so happy she did! Working full-time while doing a major remodel was not easy, but Claudia helped guide us from start to finish. She helped us throughout the entire process from tile selection to grout! Claudia had wonderful recommendations on putting all the components together. Lilian was also the go-to person regarding shipment and delivery and was always so responsive and professional. We are enjoying our beautiful bathrooms thanks to Galleria Tile! read more

Doing a complete home renovation last year I visited multiple tile stores before I finally found Galleria. Wish I had been here from the beginning since they have the best selection and assistance I found. Also competitive prices and the sales people do not push towards more expensive products, which I noticed elsewhere. I recently did a small finishing project to tile my fireplace and I am so happy with how it turned out. I wanted to use patterned cement tile but Sabine at Galleria suggested I use a porcelain that mimics the cement look. This was great advice as it saved me quite a bit of money in both material and install cost. Plus the install was done in about 6 hours which would have taken much longer with the cement. Highly recommend this place! read more

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Part of our major home remodel in San Francisco included a brand new bathroom. Sabine at Galleria Tile was amazing throughout the whole process. Attentive, professional, skilled, knowledgeable, and so timely in her responses. All the work we did with her was easy, and if you've done any kind of home project you know that this is critical to keeping your sanity. If I could give her and Galleria Tiles 10 stars I would. read more

Galleria Tile - Building Supplies Near Me - San Francisco, California

Good quality, nice looking tiles. Wish I came here before wasting time at other stores where customer service and knowledgeable staff were sorely missing. Sabine is a star. She is welcoming, authentic, upfront, knowledgeable and prompt. I was shopping for tiles on my own and really needed a second opinion. I valued all the advice she gave. read more

Although the tile I bought was beautiful, the customer service was terrible. I was given a sample that wasn't the size I wanted but the person with whom I worked assured me that it came in the size I wanted, but she just didn't have a sample of that. She also assured me I would be able to return any tile I didn't use as long as it remained in unopened boxes. It took me many times of calling and emailing to finally get an order placed, and when the order came, the tile was the wrong size. I used it anyway because I had already contracted someone to do the bathroom in that time frame. Then when I had leftover unopened boxes, I was told I couldn't return them because the manufacturer was using a new dye. She suggested I sell it on Facebook. read more

This place is awesome!!! My husband and I went in on a Saturday, only expecting to get some ideas, but secretly hope to walk out with a clear vision of what we wanted for our bathrooms. It was bustling on a Saturday afternoon. I asked to make an appointment, but as soon as the hustle and bustle died down, Claudia asked if we were doing ok. Turns out we didn't need an appointment! In less than 2 hours, we had tiles picked out for all three of our bathrooms! I showed Claudia the vanity and brass hardware we ordered from Restoration Hardware Modern. She quickly walked around the store after asking us our style, and within minutes, she had several options laid out for us. All three bathrooms are different and so special! Claudia then wrote down each tile, the prices, and handed us samples in a bag to take back home to make sure it's what we wanted. She said all we have to do is tell her the square footage and email her back. Claudia was insanely helpful, exceeded all expectations. Boom. Done. No more shopping for tiles! Husband and 9 month old son are very happy! read more

Glenn Stark is the best! I read the previous Yelps regarding the customer service; and, I will agree that the other people working at Galleria Tile lack some very basic customer service skills, like saying, "Hello," whenever I walk in. Notwithstanding the lack of basic customer service skills, Glenn Stark punches up my rating to 4 stars. I rate Glenn on the following skills: - Design Advice: Glenn provided critical input regarding the tile selection for my bathrooms and kitchens; - Commitment: When Glenn told me that he would give me an update via email or telephone call, he followed through and kept his commitment; - Attention to Detail: Glenn's design expertise ensured that I had the best selection of tiles by way of size, color, and texture -- if the tile was slightly off in these areas, he would recommend an alternative tile; and, - Business Ethic: Glenn would make recommendations that benefitted my project -- if he could get me the same quality tile for a lower price, he would make that recommendation to me, and show me the alternate tile. I'm very pleased with Glenn's design style and business ethics; he is the reason I am doing business with Galleria Tile. If you want to view my project, please click on this link, which is my BLOG: http://alfonsofaustino.blogspot.com/2013/05/pj-hegarty-construction-company-my-home.html If you have any questions regarding this Yelp, feel free to contact me. Good luck with your project. Thanks for the great work, Glenn. /s/ Alfonso Faustino, Jr. read more

I echo the other comments. Decent selection, obnoxious customer service. Examples: I walked in and described our tile (gold travertine). Response: "If you don't have a sample, I can't really help you." Seriously? Sales 101, man. Later, indicating our tiles were gold and white. "Those are really difficult colors to work with." Everything out of this guy's mouth was "no" until I asked for pricing, when he was quick to hand over his card. Spend your money at a more deserving business. read more

I bought beautiful backsplash tiles from Galleria Tile years ago and now I'm finally installing it. Renovation projects don't always follow the anticipated schedule! The original design did not need edge tiles, but the final layout does. The manufacturer of the tiles went out of business about three years ago, so I thought there was no way I'd be able to get the pieces I needed. But when I visited Galleria Tile to see what might come close, I talked with salesperson Diana Visona. She looked at the two tiles I'd brought in and said she might have some trim pieces by the original manufacturer still in stock. She hunted through the storeroom, came back with trim pieces that matched, and, because they were discontinued, sold them to me for a mere 10 cents each. That's really going the extra mile and taking care of your customers! read more

I'm remodeling my loft. I've had 5 different tiles ordered from Galleria. The first two were in my bathroom -- a metallic gray porcelain tile and a mosaic glass tile. I was sufficiently happy with their service (I worked with Glenn) and location that when I needed tile for a countertop and for a stair landing, I ordered it from them too. Their prices are reasonably competitive and their selection is terrific. Agree, the hours are kind of annoying if your job isn't in the construction / design biz. But it wasn't until this week that I was exceptionally happy with the small-store service level. The glass tile I ordered looked hideous when installed esp with the porcelain I had ordered. (http://www.flickr.com/photos/47761330@N00/464620047/) I went in, distraught (glass tile is not cheap). Glenn worked with the manufacturer to exchange the unused boxes of the tile for some other [less expensive] glass tile. The new tile came in a day later -- I guess that's more the manufacturer's shipping schedule, but anyway, it all turned out okay. They've never messed up any of my 7 orders (5 tiles, but I had to order an extra batch for 2 of them). read more

Ooooooh, I've been waiting to write this one! I echo the other sentiments about the customer service here - HORRIBLE. I came in on 3 separate occasions since I'm in need of tiles for 2.5 bathrooms, entry way, and backsplash for my kitchen. They're close to my work and so I really wanted this to work out. Alas, it was not the case. You get better customer service at the Chinese places that are notoriously rude (although I've noticed they've gotten MUCH better). I came in twice to browse - very nice and organized showroom with a fantastic selection. I was excited. Obviously, questions ensued, but no one said hi to me AFTER they saw me browsing. I finally walked up to Barbara to ask for prices. She helped me pull them, but didn't want to know anything else about my project. No questions to assist me in the design or to even know where I'm placing these tiles. She's nice as in she doesn't give you attitude or anything, but you can tell she don't give a sh*t. Meanwhile, her and the other staff member were chatting away about their personal lives, rather loudly, too. Third time was the WORST - a woman sat toward the front of the store, not the back. I figure she's the greeter, but she literally looked at me and looked away! WTF?! Sit your a** in the back then if you're just going to ignore your customers. I even smiled and said hi, but she DID NOT acknowledge me. WOW. I asked her for a price because I really wanted to know about this certain tile, so I sucked it up. She looked for a few minutes, asking around. She got it back to me and that was it. Pretty much walked away. Yea, she doesn't give a sh*t either. Maybe that's their motto - we don't give a flying f*ck unless you know what you want and am ready to pay for it. I think their saving grace is Glenn (?) who sits in the side room. He said hi to me when I walked in to his area and asked if I needed help with anything. I did chat with him for a bit and he was very friendly. I was looking specifically for him on my 3rd visit, but he wasn't around. HE should sit in the front. I thought maybe they're racist, but an older white man came in and the RUDE woman who sat towards the front ignored him, too! He walked to the back to ask for Glenn and I though "smart man". He probably knew the deal. I will be absolutely shocked if these women worked on commission. I really hope the owner addresses these negative Yelp reviews - they're not bogus. Great store location with parking (at least at the times I went), very nice showroom, amazing selection - don't let that go to waste! read more

I was not happy with the customer service here. My husband and I spent about 1 1/2 on a Saturday to get ideas for a bathroom remodel. The gal we worked with was pretty good; she said she would order samples for us and call when they came in. I never heard another word, even after leaving VM messages. read more

Finishing up with a kitchen remodel and visited many, many tile stores in the Bay Area. The best selection, service and prices were at Galleria Tile. Sabine is a delight to work with: great design eye, patient with questions, helpful, great attention to detail, always available, and excellent follow up. The tiles came in really fast as well. I highly recommend this store for their selection, prices, and Sabine's knowledge and exceptional customer service. read more

I found my bathroom and kitchen tiles here! Went here not knowing what to expect. Very pleasantly surprised at the assortment to select from and great service. The rep took care of everything without fail, they email and return phone calls throughout the process. I ended up ordering a variety of tiles for my first remodel. No errors and everything shipped on time. All the tiles are shipped to the store, my contractor doesn't speak English very well and said the guys at loading were very helpful and nice during pick up. They also count and check the tiles prior to you taking them, so you don't have having to come back and return. There are beautiful high end pieces for those in the market, but there are many selections to meet most needs. The buyer has definitely good taste and selects with scrutiny. read more

Very diverse samples of tile, which is great for people like myself who aren't really sure what color and style they're looking for. Sales associates are attentive, knowledgeable and don't pressure for a sale. Open Saturdays! The lead time on the tile I ordered was faster than expected. read more

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GALLERIA TILE is wonderful resource, their selection is amazing! Everytime I've gone into the store they always have something new to show me. I don't understand some of the negative feedback that others have left. I've never had any bad experiences in all the years I've been doing business with them, and returned again on several of my projects. The staff is great, a lot of knowledge, and always helpful in finding me what I am searching for. Their prices are competative, ranging from low to some higher end products as well. Most of the time their prices are better then Anne Sacks or Waterworks, saving me a lot of money in the end. I'd say go there first before you go anywhere else. Of course everyone is going to shop around these days looking for the best deal in town, I have always found mine there!! I would recommend Galleria Tile to everyone! Thanks for reading. read more

I love this place! Sabine met me at the entrance and the rest is history! She skillfully guided me through tile selections for the re-model of three bathrooms and my kitchen. She made the process fun and easy thinking of everything including measurements and time allotted for my orders to arrive. Sabine has beautiful taste and didn't miss a beat, she saw through my projects until the very end. The tiles look gorgeous and my remodels look better than I could have imagined. I highly recommend Galleria Tile to anyone who wants a beautiful selection, in a great range of prices and top-notch service! read more