I recently purchased a glass shower door here. There were delays because of the hardware that I chose (backordered), but Anita did an excellent job of keeping me updated and offering alternative solutions if I didn't want to wait (choosing different hardware or having the door installed without the knob). The installation process was smooth, but the timing is a little unconventional. I'm pretty sure that Evan only does the installs after 5pm...as long as you are OK with that, it's great. He came twice: once to measure and once to install (with another guy). It took about 45 minutes the second time. That was about two weeks ago, and we have had no leaks or problems. I see some of the negative reviews here, and will admit that if you want someone to hold your hand and charm you, New Art may not be the place for you. If you want quality fixtures at a good price, and are OK with a competent, efficient, but not effusive salesperson, go with New Art. I am happy that we did. read more

I had an amazing experience with new art! I worked closely with Annie who helped me with all my needs. She's extremely thorough and knowledgable about everything bath and kitchen related. It's impressive. She's also really helpful and not pushy or not constantly trying to upsell. She's really honest and tells you the truth about going with one brand vs another in terms of quality. Her prices are fair and I'm really happy with how my bathroom reno turned out. Annie hooked us up with all the shower hardware and glass enclosures, as well as a new window. Highly recommend coming here for your needs! Will be doing kitchen renovations in the future and plan to come here for that as well! read more

New Art Kitchen & Bath - shower glass and matte black enclosures and u-channels for the bordering of the glass. Delta shower kit and double hung window. - Kitchen & Bath Near Me - San Francisco, California

Terrific customer service and support. Made the process of purchasing bathroom shower and vanity fixtures, toilet, window, doors, and accessories easier and straight forward. Annie was able to answer all of our questions and was able to support us during the decision making process. She was also great at helping with the supply chain scheduling and provided efficient delivery options. Pricing was competitive and the products high quality. Will be coming back for future projects. read more

I've purchased my shower fixtures and vanity faucet from New Art Kitchen. Annie was super helpful and very patient with me as I had so many questions for her and needed to learn all about bathroom remodel and repairs. Every time I reached out to her to ask about a product she was ready to help me and provide guidance. I highly recommend New Art Kitchen & Bath. They carry high quality products and Annie is very friendly and goes above and beyond to provide great service. read more

We purchased everything from New Art for 2 bathrooms, it's definitely a one stop shop, good quality and professional service! Also used their custom Mirror and shower enclosures and they turned out gorgeous! read more

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Annie was great. Very patient and will try to make sure she understands what your needs are.

I just bought everything for our new bathroom renovation at New Art Kitchen and Bath. I went to several other business to scope it out and once I walked into this store I was set. Annie made sure I was well informed and helped me find what I wanted, she is incredibly patient and friendly. Plus, they have the best prices around! I'll be coming back for all my bathroom and kitchen needs. read more

Anita help me get a customized vanity / sink combo that I couldn't find any where else (even on the web). The team there even help drill additional holes into the sink top. Anita was very easy to talk to over the phone and communicated promptly by email. I wish I actually set foot in the shop before picking up the vanity I ordered over the phone / email. The selection here is awesome and the prices beat alot of internet retailers as well. They stock both traditional and contemporary fixtures. (Grohe, Toto, hansgrohe - home depot doesn't stock these higher end fixtures) When I went to pick up the vanity, the staff was very friendly and even un-packaged and re-packaged the sink top to have me inspect the additional drilled holes. I will definitely be using them for future projects and be referring my friends. read more

New Art Kitchen & Bath - Needed a stylish 10" rough in toilet ASAP - New Art delivered. Ordered it late in the day and picked it up next day. - Kitchen & Bath Near Me - San Francisco, California

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Update 11/1: the shower glass doors are finally installed and they look amazing. 3/8" tempered Crystal Clear glass with chrome hardware. New Art sublets the installer, Evan. He arrived on time with another partner. They took about 2.5 hours and made sure the fit was perfect. Work is guaranteed for 1 year. Great job! Couldn't be happier. read more

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BATHROOM VANITY| My husband and I decide to get our bathrooms remodel. Running in and out of the city because my husband want a cabinet that touch the floor ( not lifted nor legs ) and the counter top must be in one piece. There weren't much options and New Art has what we are looking for. We placed a order for 2 cabinets and ETA for both cabinets take 2-3 weeks ( not a big deal ) however, Anita ( bosslady? ) doesn't have decency to call us to give us a status. We have our cabinets for a couple of weeks now, so far its been pretty sturdy. read more

Annie is sooooo good! She's prompt, helpful, and has THE best customer service. I had urgent issues from my purchase at excel plumbing to pass inspection for my business and they were disappointingly unhelpful with awful customer service. SHE came into the rescue to help me, and it wasn't even a product she sold me. I bought here with Anita before and even more impressed with the new ownership and Annie specifically. I'll definitely refer her and continue to do business with her. read more

This place was referred to me by a co-worker and it's a great place to buy bathroom fixtures if you know exactly what you want. They have one price for everyone- whether you're a contractor or a DIYer. They charge approximately 40% off retail for most everything which is pretty hard to beat. New Art is not the type of place you go to if you want design ideas or want some general advice on whether you should get showehead A or showerhead B. But if you've already done all your research you can either stop by or call them with the model numbers and they can order it for you. They have a showroom, but it doesn't really reflect everything you can buy through them. If you don't see something you want in the showroom you should ask to look through their catalogs and they can still order it for you at a discount. New Art doesn't deliver directly to the remodeling site, but it is free delivery to their warehouse and then you or your contractor will need to pick up the items from them. read more

We cannot rave enough about New Art Kitchen! Annie is phenomenal and so helpful and we were able to do a 2 bathroom rennovation ourselves and get all our sink, vanity, shower glass, toilet, bathroom handles (towels, toilet paper holder, etc) from New Art. It's extremely high end looking and I love the options and pricing is absolutely incredible. Support your small owned businesses and skip out on the big boxes when it comes to what new art offers! It's far higher quality! read more

This was the worst experience ever! We needed a shower glass measured for one of the properties in heart of Castro. I called, asked for an estimate, lady said its $100 deposit and someone will get back to me, paid $100. After few days of waiting for a call back I called myself anxious to find out what happened. She said the installer will call back, I wait a few days again - nothing. Finally called again, she said go ahead and call the installer yourself, got the 650 number, called, left a message. Few days go by, I called again, this time installer called me back, said they are very busy and the only time they have for me is Saturday or Sunday 6pm!!!! Seriously? 6pm? On Sunday? Well that didn't work out, I called again - nothing, they just were too busy to schedule us in, we have 40 properties under our management. Too bad they don't want our money. Have CBS Building Supply do your glass, very friendly, came the same day and were very kind. Love the price too! Don't do business with these guys, call CBS Building Supply instead. Will wait for my glass to get installed and I'm reviewing CBS next. read more

Great prices on well, you know the "G" fixtures. Probably the best prices in the Bay Area! But Anita is over worked and doesn't have time to really help customers with all the information...on toilets... I asked about the Gerber toilet for sale but she never had a real strong opinion on which ones were better. Luckily, due to her lagging on getting me information (she finally did), I ended up with a Toto from her. Do your research before you buy. Don't rely on retailers or salespeople to give you the skinny. I almost bought the Gerber based on the brand name and style:( Thank gawd, I ended up with a Toto based on it's flush performance...found on the internet... Look up "Terry Love and Toto". Bought quite a few thousand dollars of items from her actually and should have purchased EVERYTHING from her. For you toilet purchasers out there, never buy a toilet based on its outwardly appearance! One message to Anita, treat your paying and or potential customers with utmost respect...even if you are overworked. Here's a hint: Treat them like they are your first customer rather than your last:) read more

We got a high efficiency toilet here last year and I came back recently to get a new sink and shower head. It is so much fun shopping here. It's not a huge place but it's packed full of modern attractive bathroom fixtures. Can't wait to come back! read more

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I came to New Art and Kitchen and got a new toilet and sink, and it was a great place to be. The staff (Anita) was excellent. She knew what she was doing and guided my on the correct item to fit my budget. For the most part, Anita was very patient with me and understood my needs and concern to rebuild my bathroom. The price I paid for definitely was worth it. They carry all sorts of items for your home. Great place to be, and there is no pushy sales people to make me feel like I needed to purchase something now. Highly recommend, and will definitely recommend my family and friends to New Art. read more

Another 5 star rating for New Art and Anita! This is how a business should be run! My wife and I have dealt with MANY different vendors, due to our extensive remodel, and have found that Anita has provided the best experience so far. Very loyal to her customers and flat out honest. She runs her business with integrity, and I can't imagine why anyone would want to go to any of her competitors. New Art came highly recommended by our close friends (who also went through a remodel and purchased quite a bit of materials from here), and I definitely will continue to recommend this business to my friends and family. Thank you Anita for your service, great products and prices. read more

2nd visit- got a light mirror. Anita found me a lower price than other stores from a local warehouse to save the shipping. read more

New Art Kitchen & Bath - Kitchen & Bath Near Me - San Francisco, California

This review is for customer service alone. Anita is terrible! She does not greet or even acknowledge you. After standing and being completely ignored my mom had to walk up and ask the lady if we could get some assistance and she blurted out "what do you want!" How rude and unprofessional! My mom said "well it would be nice to receive some customer service. I would like to know the cost of this cabinet please" the rudest lady ever responds "$799 and take 3 week!" WTF...My mom and I just walked out. Anita is extremely rude and unprofessional and she is not the appropriate person to work with customers EVER. They have great prices but the level or lack of professionalism is astounding. Anita is unapologetic for her nasty attitude and has lost a customer. read more

Friendly service Knowledgable staff We're looking to remodel our bathroom. Staff was great and even pointed out opportunities for us to save more money! That's great service in my book. If they don't have stuff on the showroom, ask them. They have books and books of stuff. The staff was honest, and very helpful. If you need it delivered in a week, use these guys, because they're in LA. These guys cost more because it's imported from Germany. When you're remodeling, check this place out! read more

I came here not knowing too much about vanities and wanted something out of the ordinary. They have a great selection of contemporary vanities. Anita guided me through the different models/options and made sure I got what I needed . It was a lot to take in but she knows what she's doing and made it a simple experience !! I will definitely be back :) read more

Not sure who Anita is, but it seems Annie has inherited her position. And Annie is fantastic. We have a large renovation project going on so we've reached out to and worked with a lot of suppliers in the Bay Area for various things. Annie absolutely shits on all of them. Her encyclopedic knowledge in product offerings, city codes, and general construction jargon is impressive and her customer service is far ahead better than any other company we've worked with. read more

I placed two big orders through New Art for a bathroom remodel, both special orders. The prices New Art offered were at or better than the same products online. Both orders arrived ahead of schedule, and Annie provided excellent customer service throughout. I will use New Art again in the future, happily! read more

I made the mistake of buying some bath fixtures at another place before discovering New Art. We had to haggle and waste so much time at this other place, and in the end, we still paid more than what New Art would have charged. They have a pretty decent showroom for bath fixtures, so you can get pretty good ideas of what you might like, but it does help if you know the exact items that you want as this doesn't seem like a place that will help you design your dream bath. Unlike most other places, they will give you quotes over the phone or via email . The person that I've dealt with on several occasions is Anita. You'll notice immediately that she is no-nonsense and will simply give you the lowest price right away. It's a very efficient operation that leaves you feeling good about the price you paid and builds loyalty. The only minor drawback is their location. It's a bit cumbersome to get there, but I'm ok with it since they don't have to pass along high rent costs into the products they sell. Overall, this place rocks. read more

I was at this pace and bought a bunch of stuff from here. They certainly have lot of choices. I am very dis-appointed with their support. One of the faucets I bought, my contractor could not install it properly. I had undergo some heated discussions with them to get the whole thing resolved. If something goes wrong with your purchase, they don't have a professional way of resolving it. read more

So glad we founds this store. Excellent selection of Grohe and hansgrohe faucets and shower sets. Prices are very good too. Anita is fabulous! She has been a great help and super patient with us during the bathroom remodel process. We ended up getting semi custom vanity and all shower hardware from them. Two thumbs up for Anita. read more

New Art was recommended by our contractor. We bought two full bathrooms of items here: bath tub, controllers, shower pan, toilets, washlet, sink with customized cabinet, faucets, shower heads, everything. And we will come back for more when we are ready for the third bathroom. They are the one stop shop for everything you need in the bathroom. Anita is professional, knowledgeable, helpful, and efficient. Good selection of samples so you see what you are ordering. I definitely prefer New Art over online shops or large retailers. read more

This place is actually really great. The folks working there are helpful, the prices are great, they've got a huge amount of items shown in the showroom. I do agree with the other reviews - that it helps to have a good idea of what you're looking for. I've been to k&b in san mateo, to bath and beyond in sf, and i don't know about you but i never get a good feeling going to those places - i just feel like i'm (a) getting ripped off and (b) that the salespeople have some major attitude, like they've really got much more important things to do. I'm glad found this little gem. read more

They have the same stuff the expensive show rooms have but at a better price. Although they might not be overzealously friendly, but they are very practical and can multitask. We bought a bunch of stuff and Anita was able to find info REALLY fast and was really quick on email. There was one one item our plumber couldn't figure out and they went out of their way to look at the piece, take it apart and find out what was wrong. They quickly had a new part on order and notified us when it arrived. You can even call them for a quote and they will tell you over the phone... none of this 'just come on by and see what we have.' they can either get it or they will tell you if they can't. And their hours are pretty decent for a Plumbing showroom. read more

Anita is an amazing and knowledgeable salesperson. She is super patient and prompt answering a ton of questions with expert knowledge, and quotes come back within hours to minutes during business hours. Hands down some of the best pricing in the area compared to a lot of other bath/plumbing places. There is no pressure into making a purchase until you are completely ready and satisfied. Would definitely place orders here in the future. Lots of high quality products here and a good showroom to give you examples of cabinets read more

This place has some amazing bargains. On top of this, there is no hard-sell sales people hanging over your shoulder. If you are doing a bathroom/kitchen remodel, be sure to pay these guys a visit, you won't be sorry read more

They have the absolute best prices and amazing service. They have high end plumbing supplies and we're ordering all of our fixtures, tubs, and vanities through them. We're building a home on the Peninsula and our architect recommended that we compare prices with New Art. Anita has been able to beat all prices and also provides excellent service. She's incredibly responsive both other email and the phone, and has been super helpful with the selection process. read more

Great prices on Toto low flush toilets & small sinks

Great selection of water-efficient Toto toilets, a brand the higher end places don't even carry. They also have a nice variety of kitchen sinks and faucets, and a decent amount of bathroom sinks/vanities. Compared to other places, they did have fewer bathroom faucets (and bathtubs) I thought. However the pricing was much better - we compared a kitchen faucet (same brand and model) from here and Ferguson and it was literally half the price. They were also fast on email and not pushy in the store. read more

I went in, no pressure from sales people, prompt, kind, service at the front desk. They had my toilet in stock at a similar price Amazon, so I bought it right there. The toilet seat was not in stock so they ordered it shipped to my house. I called back to see about the tracking number and got a prompt response by email. Got the seat right away, so FIVE STARS! Thank you. read more

Anita is really great to work with. They allow you to pay over the phone and email all of the information. Wonderful selection , great quality , just a fabulous experience. If there was an option greater than 5 - I would pick it. And I course I refer them!!! read more

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We had an urgent need to get bathroom sinks for our remodeling. Anita was able to fulfill our requests promptly! And on top of that, gave us a great deal! Thanks Anita! read more

We bought fixtures and a toilet from New Art for our bathroom remodel. The showroom is not the best and is quite small but the prices are the best. You should look at other showrooms and decide on a product and then come here for the best pricing. Definitely one of those places where you need to already know what you want to buy. They can order the exact same products you see at the hoity toity places even though they dont have displays for them. Anita is nice and helpful, good communication about product arrival, etc. read more

I bought a number of toilets from them. The whole process was easy and I got them at a great price. Will definitely use them again.