Wow first test drive and 5 hrs later driving out with an CX50 !…read more Scarlett Green was our salesperson she was adorable so kind and connected from the beginning and did everything she could to get the car we wanted. She was engaged and attentive throughout the whole process. I have to honestly say she is a breath of fresh air from the " typical " salespeople. She didn't pressure and always paused to give space to think and make informed decisions. She was transparent and knowledgeable about the car too. She stayed from 4.30 right through 9.30pm to ensure she could hand us the keys. Truly exceptional service I can honestly say if it hadn't been for Scarlett I don't think I would have brought the car so quickly. I had several other scheduled appointments before and after this visit but the buck stopped with Scarlett ! Thank you so much

Would give zero stars if we could. What a rip off! Don't go here and don't believe the prices they…read moreare quoting before you go! We were given an OTD price over text and we asked several times if that was the final price as we didn't want to waste time negotiating after we came in and were assured of it. The salesperson said he would sell it to us at the OTD price if we came in the next 3 days, so we made an appointment for the next day. As soon as we got there, the person we were working with over the phone handed us to another sales guy and walked away saying he was busy. The second sales person gave us the test drive and brought us back and started saying that he couldn't match our price! When we showed him the confirmation messages as proof he said he didn't know who sent it and that then that person was not in the office. When we asked to see a manager he said manager was not around and we would need to wait. And that if we wanted the car it was the price he quoted and he would not honor the price we had been originally given. We wasted 1 hour driving there only becoz they promised us the out the door price !it's a rip off! Don't go here . They just want to get you in the door and then fleece you! Very poor service Ended up going to a Mazda dealership in the next city and got the same car for a better deal than they offered. Lost themselves a sale from the bait and switch tactic.

I was looking for a way to enter the EV market without breaking the bank. As a Honda fan (previous…read morevehicle was a 2010 CRV) I knew I could rely on the brand to offer something that was brilliant in quality and drivability. However, seeing that most of the inventory out there was brand new and out of my price range, I decided to look at older cars with EV/hybrid functionalities. I have to thank Ricky (Ricardo) and Mary Cao for not only their prompt and excellent service, but also their willingness to be honest and straightforward with me with the whole process. I truly felt like this experience was tailored for me, even though I already was decided on the 2018 Honda Clarity they had in stock. As a person who works in customer service as well I felt I knew these people made the taxing experience of shopping for a car easy and relaxing. And that is what we all want at the end of the day, trust and faith we will get what we desire. Kudos to you two and your team! One happy librarian.

Yikes. We had a scheduled maintenance check and they mailed it in. Zero confidence they actually…read moredid any of the work - just because the discrepancy between what I could see and what they wrote on the diagnostics. Because they may have done some of the work I have 2 stars. We paid for a "tire inspection" and the paperwork says our tires were all "green" rating (all good) but when I called back to question it (just looking at the tires) and they said "oh yeah these actually need to be replaced". We had a slow leak they didn't find it and actually gave us BS tire pressure on the write up. I got home and it was 4 lbs below and our leak is not that fast. They could have easily done their job and upsold us 4 new tires. They upsold us on resurfacing front brakes but don't have ANY measurements on the wear and tear saying "any reputable mechanic will always resurface front only" but the quote was so high that it was a blessing that helped me find my new mechanic. So thank you for that.

It was a great experienced being with One Toyota of Oakland. The agent was so helpful and…read moreknowledgeable when it comes with the car that I was looking for. In my cased with no appointment, even no reservations and knowing that I was just a walk-in. I was very lucky that I left the One Toyota with the car I love Of course with the help of Michael Domingo, if not with this young man I would be waiting a little longer.

Had a hassle free buying experience. Went 3 times for service. Each have been professional and…read moreprompt!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This enterprise office has always satisfied me when I need a . Rental , Ive been coming here for…read moreyears I never had any real serious issues. I always received affordable rates and Discounts , and very professional...

On 8/30/2025 I purchased a 2022 Mercedes Benz GLB from Enterprise Car Sales in San Leandro, CA…read moreputting $5,000 down. Within the week I had to take the car in to the shop for rattling when the AC was on. Turns out something was installed backwards. Within the second week the Apple Car Play started failing. I took it to the dealership, one of the gentleman came out and did a quick troubleshooting (deleted devices and added back). Fast forward to March 2026, Car play has FAILED. I take the vehicle for an oil change and find that the engine is failing, including an engine oil leak, coolant system failing. While trying to establish the validity of the warranty and find a good shop for the repairs the car has shut off in traffic twice, continues to run hot and the breaks are going out already. I have spent $600 on a rental car. I have reached out to San Leandro several times and spoke with Boris. The last of which he offered a discount on the rental which still totaled $600 for how long I will need the rental. I asked explicitly to speak with a Regional Manager about surrendering the vehicle and submitted an online complaint more than three weeks ago and no one is responding. I have also filed a complaint with BBB. And by the list of other complaints I'm not the first person sold a vehicle that they claim has been through a rigorous "certification" and inspection and the ENGINE is failing months later.

Used car sales is not an easy business. I have been in the car business for over 40 years so I…read moreknow just a little bit. First I will start with Matt. He was a total pro. Reviewed the total price for the sale, the doc and selling fees added to the deal were fair and reasonable. The paper work was a breeze, although I was a cash buyer, so I cannot speak to the finance options. He did make me aware of the warranty options a few times but understood my desire not to purchase. In the end he helped with my two car logistics so I could get my new car were it needed to be. The thing that stood out the most about Cal West was their cars. My car was exceptional, low mileage, one owner, dealer serviced its entire life. As I looked at their inventory I saw the care they took in selecting their inventory. I did not see any cars on the lot that would be an automatic not buy. Quite the opposite everything I saw had strong consumer ratings no matter how old. Your mileage may vary but as someone in the business I would rate this independent used car business as way better than average. The fact that they have been in business for 45 years certainly says something about their ethics and business practices.

I came to Cal West nearly defeated, thinking I was not going to find a car within my budget that…read morewas good enough. Matthew was an amazing help. He stayed an hour after closing and managed to sell me the most perfect car ever. The entire selection looks like it is well maintained and well taken care of by Cal West. I am extremely grateful for him working with me. My bf will be coming back to buy a car from them as well in a few months. Thank you Cal West!!

As quick as can be for a car purchase! Ricardo was very nice and well informed. Very clear process…read morefrom start to finish. I can't recommend them enough! Completely hassle-free!

I rate this dealer a 2 out of 5 The staff was friendly during the purchase, and when my Mercedes…read morehad an air suspension issue shortly after I bought it, they took it back and replaced but I did experience more issues very soon after getting my vehicle back like not calibrating the front suspension, rear suspension going out, no alignment was done after touching the suspension components

My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

I had a great experience with Diamond Auto Sales in Alameda. Julian went above and beyond to help…read moreme purchase my car and made the whole process easy and comfortable. I'm extremely happy with the customer service, attention, and honest suggestions I received. Julian really took the time to help me find the right vehicle for my needs, and I truly appreciate how I was treated throughout the entire process. I'm very satisfied with my purchase and would definitely recommend Diamond Auto Sales to my friends and family. Thank you, Julian, for taking such great care of me!