Used car sales is not an easy business. I have been in the car business for over 40 years so I know just a little bit. First I will start with Matt. He was a total pro. Reviewed the total price for the sale, the doc and selling fees added to the deal were fair and reasonable. The paper work was a breeze, although I was a cash buyer, so I cannot speak to the finance options. He did make me aware of the warranty options a few times but understood my desire not to purchase. In the end he helped with my two car logistics so I could get my new car were it needed to be. The thing that stood out the most about Cal West was their cars. My car was exceptional, low mileage, one owner, dealer serviced its entire life. As I looked at their inventory I saw the care they took in selecting their inventory. I did not see any cars on the lot that would be an automatic not buy. Quite the opposite everything I saw had strong consumer ratings no matter how old. Your mileage may vary but as someone in the business I would rate this independent used car business as way better than average. The fact that they have been in business for 45 years certainly says something about their ethics and business practices. read more

I came to Cal West nearly defeated, thinking I was not going to find a car within my budget that was good enough. Matthew was an amazing help. He stayed an hour after closing and managed to sell me the most perfect car ever. The entire selection looks like it is well maintained and well taken care of by Cal West. I am extremely grateful for him working with me. My bf will be coming back to buy a car from them as well in a few months. Thank you Cal West!! read more

Cal West Motors - Me and the Mazda CX-9 bought from Cal West - Used Car Dealers Near Me - San Leandro, California

Got a Suburban from Matt Moran, my tags came in after only 3 weeks. I initially wanted to trade in my current vehicle but these gentleman here assured me I'd be better off selling it somewhere else or keeping it. These folks are good people, they sell used cars. It's on you to do your due dillegence on the vehicle your purchasing from them. They may come a certain way but that's because they're No BS kind of guys. Not pushy at all, made the process easy. read more

Went here to get my bf a car, Matthew was wonderful to work with, he was very determined to help us and had a great sense of humor. He did not take no for an answer he made sure we left with a car. He was very informative and got straight to work. It was a smooth easy process, It was well worth the drive I highly recommend this auto dealer. read more

I can't say enough good things about my experience at Cal West Motors, especially working with Brian. From start to finish, he was incredibly kind, patient, and genuine. He made the whole process feel easy and stress-free, you can tell that at Cal West they really care about their customers. This is the kind of place you hope to find when you're looking for a car. I left not just with a vehicle I love, but feeling really grateful for the whole experience! The car was extremely clean, and they even pumped my gas on them at the end of the process! Could not recommend more. read more

Have spent weeks looking for a new to me truck After test driving several trucks and wasting my time and energy I decided to turn to some of the smaller local dealerships I happened to be driving by cal west motors and saw a few trucks that caught my eye I decided to stop in and look at a few And found a Silverado That fits my needs and was in my price budget test drove it with Brian and then sat down to go over the price It was hassle and haggle free I got a great deal and even decided to purchase the 2 year 26,500 mile extended warranty through GM So I don't have to worry about anything going wrong with the truck All in All I recommend this dealership Family owned and operated Thanks again cal west motors For a easy fast purchase read more

Cal West Motors - My new to me Silverado - Used Car Dealers Near Me - San Leandro, California

Yah man. Don't buy a car there. The cars are usually from a low line auction and they don't run well and will likely break after you drive it off the lot. read more

Very poor performance in the vehicles they sell. After a few days from the day of purchase the check engine light came on and they would not do anything about it!! The sales person Matt Moran is nice until the sale is done and then he is rude to the customer. My wife and 13 year old daughter went to see him and wanted to buy a white Camaro from him. He told them no and to stay away from the car, they were not allowed to even look at the Camaro. read more

I would not recommend this dealership to my worst enemy. Do not do business with these impolite, arrogant, and unethical human beings. They will knowingly waste your time and money AND will have the audacity to blame you for any difficulties you experience with their vehicles. Just take a look at their reviews, do you think the countless 1 star reviews in the last 3 years are simply an accident? There are some positive reviews, I don't doubt they've sold some functioning vehicles, but just take 2 minutes and see how they treat their customers. Here on Yelp you will see they reply to some reviews. In none of these responses will you ever encounter an apology or a single ounce of accountability. At Cal West Motors the customer is always wrong. Good way to do business, right? I purchased a used truck from Cal West Motors in October. We paid for the truck outright in cash. I was told they would handle the title and registration paperwork and we would hear from them in "a couple of weeks." 80 days after purchase, I still hadn't received my title or registration, and the temporary registration was set to expire. I called Cal West Motors again. I told them I had a positive experience with the dealership, was not trying to be difficult, but needed my title and registration by the 90 days so my partner could continue to operate the vehicle legally for her business. I was told, "I didn't know what I was talking about, it was due to the DMV in Sacramento being slow, it was completely out of their control." This was a lie. I eventually called the DMV myself and their records indicated no paperwork had been filed for my truck until mid-December, nearly 75 days since the purchase of the truck. A dealership is required to provide registration to you within 90 days. There was no way this timeline would be met. Also they DMV informed me the dealership hadn't paid the right amount for the registration and title paperwork - so it had been held up. In January the temporary registration had expired and I STILL HAD NOT RECEIVED the truck's paper work. I called Cal West Motors on 1/7/25, 95 days after purchase. I told them that if I didn't have the paperwork by the following Monday I would have to seek legal representation to get the documents. I was told to "never call back," and was then hung up on. I finally received the trucks registration in the mail on 1/12/25, 100 days after I paid nearly $18,000 outright for a vehicle. You'd expect business owners to fulfill their basic organizational tasks in a timely manner. But not Cal West Motors. As of writing this, I STILL DO NOT HAVE MY TRUCK's title - 105 days after the purchase of my vehicle. Every joke that could be made about shady used car dealers stem from places like Cal West Motors. If you've had a bad experience with them know it's very easy to file complaints with the DMV, CA Attorney General, and Better Business Bureau. Don't let yourself be taken advantage of by this business. read more

We went car shopping today and had a good experience here. The staff was nice and they had a good selection (for us). We did not buy anything today but we will highly consider returning to Cal West. read more

Cal West Motors - Used Car Dealers Near Me - San Leandro, California

I was in dire need of getting a reliable car to get me to work and take my daughter to school. Nothing fancy and I was very upfront with Brian Casey about my credit not being good and that I can only put down $1500. Brian Casey told me that he has a soft spot for single moms and that he would talk to his dad to probably do an in-house financing. Brian Casey was nice enough to give us a ride home but that was the last time I've heard from him , never called me back like he said he would. I did try calling their office and left messages to check on the status and eventually sent an e-mail only to be told that Brian Casey was out of town and he would just call me but I never got a call back. My take is it's okay to let the person know that you're not able to help instead of giving false hopes. read more

Cal west sold me a Jeep with a warranty but the truck is no good neither is the warranty purchased. I contacted the business and ended with no workable solutions. 2 different auto repairs do not accept the warranty purchased and has expressed the car is a lemon. Now. I'm out a car and still have to make payments. Cal West is a fraudulent dealer that knows how to make lemons into their lemonade not yours. read more

Horrible company. They deleted my review because they said I owe them a apology? For what I wrote. I bought a new 2017 Honda Civic from them , they had a sign in the window that said "AC/Heater" they scammed me completely, the AC is broken and will cost a lot of money to fix. Then when I called to confront them about it Ryan said I need to owe him a apology for my review & that I broke the AC? How can I do that within a month. Worst place ever I have proof also . read more

Cal West Motors - Used Car Dealers Near Me - San Leandro, California

My transmission went out, two days later I was happily on my way with my new Ford Edge! Matt was very helpful as this was my first time buying a car! He made sure to ask multiple times if I had any questions. He was very helpful throughout the whole process and even helped me make sure I was setting up insurance right for my new car before I left the lot! Matt worked hard to get the best price and payment plan that would work for me. This could have been a very stressful event for me but Matt made sure everything went extremely smoothly. Highly highly recommend!!!! read more

Cal West Motors - Used Car Dealers Near Me - San Leandro, California

I have purchased a 2001 BMW Z3 from Cal West Motors last month. It's a nice clean looking, low mile car and came with a clean carfax report. The dealer I had worked with, Brian Casey assured me that there were no issues with the car and that there mechanics do a thorough check of all vehicles before sales. The car drove smoothly and I trusted his word. A few days prior to going back to get my tags and registration from them, I had discoverd paper work from the previous owners mechanic that showed the car had issues that needed attention. upon receiving my tags from Brian, I had informed him of the preexisting issues, all he did was stare at me like a deer in headlights. Mike Casey, whome I belive is his father, came up and asked if there was a problem, in which I had calmly repeated myself adding that I was taking the car to my mechanic and would like to work out some type of compensation. He flat out refused and it was obvious, did not want to discuss it any further. I told him that tey would be getting bad social media reviews and his reply was "do what you have to do" and walked away. After the fact, I had gotten news from my mechanic that the car needs north of $8,000.00 worth of work. More than half of what I paid for the car. This is an ourageus rip off by Cal West Motors. Criminal im my opinion. Will be definitely seeking legal consult on this issue. read more

Do not go here! Idk if it's the personality or just straight bad customer service. I walked in there with 4,000 dollars with ok credit But I had repo from loosing my job a while back. I litterally had to get up and walk out. I was disgusted with his word choice....with his make America fake again hat... they could have easily sold me a car within my price range especially on a lot with a bunch of trash... but Toyota approved me for a 2019 Nissan. Thanks for the bad experience you litterally lost a sale & on top of it ruined my day. I drove from San Carlos ca to that lot specifically and there's a 1,000 lots who would use my 4,000$ during this crisis. read more

Cal West Motors - Used Car Dealers Near Me - San Leandro, California

Long overdue review - bought a used 2007 Acura TSX manual trans car from them 3 years ago. Matt and Brandon were wonderful. Super easy going low pressure and showed me 3 cars in line with what I was looking for. The first visit I didn't buy and continued to shop around, but they said no sweat, come back and see is if you're ready. 2 weeks later I called and they still had the TsX on the lot and it was one of the better prices around. Fast forward to a year ago when I sold the car after driving 2 years- no issue whatsoever with the car the entire time I had it. Of course it's an Acura so it's dependable but they didn't sell me junk either. What's more, during the financing process, my lender was already closed that Sunday evening so the owner got me financing and had me in and out of there in less than an hour. He was super nice as well and gave me a fair rate. So why am I writing this review now? Because I am car shopping for new cars and everyone tries to pull a fast one. Seemingly nice people but then when it comes time for the money end little details are not mentioned and the process takes forever. It reminded me of the kind efficient experience I had at Cal West. Thank you gentlemen! I am intending to contact you when shopping for a used car next year for my wife. read more

A delayed review here for my 2008 Volvo XC90 because I wanted to drive the car for a while and see if it turned out to be a lemon. I'm not gonna lie, I left the lot the day I bought it thinking that I might have gotten screwed. As a single mom who knew nothing about car shopping, I felt like I was the perfect target. Fast forward almost two years and the car still drives wonderfully and I haven't had a single problem. In fact, every time I take it to Volvo for servicing, they remark on what great shape the car's in and how I paid a terrific price. I can't speak for the other reviews, but there are certainly some good vehicles and deals to be had at this dealership. I think buying a used car is a bit of a gamble wherever you go, but I'd definitely do it again. read more

I found their website on line It says no credit needed for approval. I spoke to someone via text message about a Chevy diesel they have for sale. I provided how much I make monthly, what I am able to put on a down payment and how much i am willing to pay a month. Then they asked to go to the website and click get approved where it asks for information similar to a credit check. I responded and said I do not want my credit ran as I am in the process of repairing it. Their response was ,"then we cant help you". If I do not need credit to get approved then why do they need to run my credit? I am seriously inquiring to purchase a vehicle and they just lost my business and my money. Why would I want to lease with a business that will not show an ounce of respect to a future customer? read more

Cal West Motors - Used Car Dealers Near Me - San Leandro, California

Just wanted to shout out Matt Moran at CalWest Motors for providing me such a great experience getting me into a new vehicle! The level of professionalism was absolutely top notch and my overall experience with CalWest Motors was above and beyond expectations! Thank you guys for helping me find a great vehicle at a perfect price! read more

Worst experience I've ever encountered buying a car, they were deceitful and after purchasing the car they asked for the car to be returned and my cash would be refunded, I returned the car on 1/29 and I've been waiting 2 weeks to get my down payment refunded to my card and every time I call it's been one thing after the next and they can't get me my money back, the owner mike is giving me the run a round and his son has a drug issue and I don't think there a reliable source to buy a car from take my advice and stay away from This lot, there deceitful and disrespectful and tried to belittle my character. read more

Man if you're trying to buy a car for the low and you don't want to finance this is the spot! Go see Matt he will hook you up in a ride and have you rolling that same day...went in to get a little commuter and got my self a nice 2008 Honda Civic with low miles for the low! The customer service by Matt and the rest of the team was on point and the thing I liked best about them is they never pressured me or tried to get extra outta me like other dealers. This is definitely a dealership who I'll be sending other family members and friends to in the future. I took the car to my mechanic with Matt before I bought it to get it looked at and everything checked out and the car is running like a race horse! read more

Rude, unfriendly, shady people here. The person who helped me was very short with his answers and was very suspicious. He didn't even want me to start the car up. He watched everything I was doing so he could quickly dismiss things I knew were wrong. Before even letting me open the vehicle's door he wanted to see my trade and asked how they can make a deal. Lol really? I haven't even seen the vehicle yet and you want me to talk deal? Come on. The second I went under the car he walked away, he knew once I saw under the car his scam was done. Won't be back. Skip this place they're trash. People working there are all suspicious, unfriendly, and rude. Don't waste your time, go elsewhere. read more

I'm not too experienced in car buying but I've also never been sold ANYTHING with a view. Matt was an awesome salesman and our test drive through the hills to show us a good view for good measure was definitely a plus and he made sure to educate us on the car the whole way while making sure we were comfortable with the way the car drives. We greatly appreciated the attention and creativity here! read more

All cars have issues, just like people... Buying a vehicle is exciting and reliability is of upmost importance. As a consumer of used cars knowing the facts is crucial: make, model, miles, recalls, etc. Familiarizing myself online with the SUV that had caught my eye, it ranked 4.7 / 5. Knowing how well the car ranked it was equally important to me that the dealerships reputation was also held in high regard. All things considered I decided to visit the lot for a test drive. The truth is cars are not perfect, new or used and previously owned vehicles are bound to have a few issue. Nonetheless this particular SUV was in impeccable shape according to the Carfax report they had provided me with. All in all I am pleased with my purchase and I believe Cal West Motors tries to ensure the reliability of their inventory. read more

If you need a good working car please stay away from this place. I was sold a car, $8000, with no working air conditioning. They knew it I'm sure, since the cars in their lot are their inventory and they should know what is wrong with all their vehicles. They did not share this information with me. It cost me another $1600 to check out the car mechanically & to repair the air conditioning fan, etc. This was back in January 2020. It's September and the now the car needs a new air conditioner hose, sensor and another item, estimated cost of repair $1100. I am now selling this car. Buy a used car from a reputable dealer and forego these type of dealers that are dishonest, I which I wish I had. read more

So I have been emailing and calling back and forth with Brian about a Jeep wrangler for about 3 days. I was planning on coming from Sacramento and didn't want to spend 4 hours driving unless I could get the price nailed down before hand via phone or email so there weren't any surprises or sneaky salesman flips when I got there. Well, after being told that they would consider my offer, I received a call the day before I was coming in, on the phone saying don't even bother coming in and "Wasting your time" and how disrespectful I am for even offering such a low offer. I essentially got the message of "we don't want you to come in because you wont pay full price". I work at a dealership and cant believe how these guys survive when they are willing to cuss on the phone and tell a potential customer to not come in. Be careful. read more

Called ahead and still had a 30 min wait. Matt was quite condescending in his tone and how he communicates. Before even allowing me to test drive the vehicle he made me explain exactly how I planned to pay for the vehicle and when I explained he acted as if he didn't believe me. I have excellent credit. Told Matt I had pre approved financing through my bank and that I was prepared to put down a deposit pending a test drive and an agreed price. I noticed a lot of scratches all over the vehicle, exterior pieces falling off and there was oxidation on the hood as well despite his flawless posting online. None of this had even been discussed yet...I figured I'd take it for a spin and talk to him about maybe fixing a thing or two before putting down a deposit BUT... He proceeded to tell me that he had the cleanest RL on the market. He asked if I was looking at other vehicles and I said there was another Acura RL I'd scheduled to see as well that same day. He then proceeded to tell me to go there instead of test driving the vehicle I drove an hour to see. What a joke. Irony is I purchased a MUCH nicer Acura RL the same day for much less. Glad I took your advice Matt. Im very happy with my purchase. read more

All good. Spoke with owner and fixed issues. They let me know that financing is not thru them and is from another source.

I recently purchased a 2016 Infiniti QX60 here at Cal West Motors dealership, my experience was phenomenally great! The car looked even better in person than the 40+ pictures featured on their website and others like CarGuru's. The salesperson that helped us was Matthew, he was very knowledgeable about the car to help us understand all of the features. After a test drive, we quickly made the decision to buy from Cal West Motors and the paperwork/process was efficient and I particularly appreciated the friendly and "no pressure" disposition. All around a 5 star experience. I wouldn't hesitate to recommend them to family/friends, and will always consider them first for any other car purchases. Great experience! read more

I am highly disappointed how I was treated the other day when I went to Cal West. I have purchased a car from them in the past from I believe the owners son and I was very satisfied. So I recently went back to look into buying a Ram truck from them. I was greeted by a gentleman with glasses. I simply told him I was interested in the Ram truck and I asked if I could test drive it. He asked if I made an appointment. I told him I didn't realize that I need to make an appointment. Then he said if I get to test drive it today would I buy it. This was a red flag to me from the beginning. I didn't know how to respond since I haven't test drive it nor have we discussed the numbers. I told him since the price was 4,000 over the blue book would they will be willing to come down on the price. He responded rapidly NO. I told him there was a truck at FH Daily Cheverlot 2 years newer for $4,000 less. The guy responded with, then go there to buy the truck. I left immediately with a very bad taste in my mouth. I am grateful for his rude customer service because if he wasn't rude I wouldn't have a beautiful Ram truck that I am very pleased with. read more

Cal West Motors - Used Car Dealers Near Me - San Leandro, California

Came to look at an Escalade. I really needed to use the restroom so that was my first question to the tall white guy. He said no & proceeded to walk away to help other customers. Like we were a waste of his time. That's as far as we got. read more

Cal West stands by their cars. Even 8 months after owning our car. I called about a problem. They recommended a good shop, that diagnosed my car, and the price was great. We dealt with two salesman, ( Matt & Brian ) They were very knowledgeable about my car. They were not pushy to sell and they were professional and super nice.The Cal West experience was good. 5 stars to this dealership. read more

What a HORRIBLE experience. We went to this dealership to purchase a vehicle. After we got there, they said they could not finance such a low amount. After 5 hours at this dealership, they wanted us to finance almost 5k over what our budget was. What a waste of a day. Not to mention one of the sales guys sleeping at his desk with sunglasses on. Side note: A couple that had previously purchased a vehicle from them that morning came back as it broke down on them on the freeway!! DO NOT SHOP HERE read more

I'm really happy with my experience here. Matt was really down to earth and they worked with us find a car and financing option that worked for us. Buying a car is a long process, but I never felt rushed and he took the time to explain things to me- I never felt condescended to. I think I got a good price for the car I drove home. I recommend this place to people who aren't trying to "strike a deal" but want to be thorough to get something that suits them. read more

Cal West Motors - Happy customers! - Used Car Dealers Near Me - San Leandro, California

We went here to check out an SUV. I called about it on a Monday and told them we could be there Saturday morning if it was still available. I asked some questions, guy on the phone answered but was very short. Didn't think anything of it. We made an appt to be there at 9 am. Showed up from 30 minutes away and turns out that the car stunk, previous owners smoked in it. I was bummed because we really liked the car but we have 2 kids and that is a no no. I kept asking questions about the car and he kept answering a little annoyed. Like in your experience does the smell come out? " I mean if that is an issue for you, just leave it at that" I asked if he knew of any mechanical issues with it and he responded " I am not a mechanic but I would think not, since we don't purchase vehicles with issues. He wasn't rude, just answered very arrogantly. Didn't smile once. It made me very weary of him the whole time. He offered to show us a different SUV he had on the lot, 2 years older, but $2,000 less due to it being a certified 1 owner car with a full list of services. We looked at it and liked it so started asking more questions. Then I told him, okay, what price would you give me if I take it right now. He said "the price is on the windshield, these prices are not negotiable" and he walked away. This confused me for a bit, then he walks back out and he is talking to his colleagues about how we are asking for a lower price for a car that is obviously worth buying. He said $9K was the price. I again told him, the tires were extremely worn and needed replacing, as well as a few dings here and then, he stuck to the price and said those were non issues, he left again. I told him that I was interested in the car but that he had to do something for me because they were asking $2,000 more than the highest range suggested for KBB, for that car with all the specs, as a dealer purchase. He said no, that everyone knows KBB can put what ever price they want for cars, that it wasn't even close. We asked to test drive it and he said, we don't take our cars for test drives unless you are definitely buying. I told him I was interested and I can't buy without testing the car, but again had to give me a better deal than $9K on a 2002 Yukon. We went on the test drive after he got a copy of my DL. Car drove smoothly, but drove it out for us for like 5 minutes and parked it in a weird place in a neighborhood. He then got down and said we could switch. My brother gave me his scanner to plug in to check if it had any codes history that popped any red flags for the car and he got all weird about us connecting it. My brother and husband knows cars and he kept making comments on how some things were not big issues. My brother kept nodding his head to me to tell me that was not true. Came back and everything seemed good. We decided to apply for it after he got the owner to agree giving us new tires at least. We then waited in the office for 3-4 trying to close the deal. His creditors kept denying him because the car was too old for what they were asking. He then told me to Put $2,5000 more as a deposit and I told him no. He kept leaving to help other customers and eat, and we were in there for a while at a time. We ended up leaving because had somewhere to be and we kept postponing it to give more time.They did offer us water while we waited. We finally left because we believe in "things always happen for a reason" and if it didn't happen, there was a reason. At this point we had gotten all sort of weird vibes from the guy assisting us. He asked us to wait but said no, because we had our 2 kids, we were hungry and it was hot in that office. I told him to call me if he heard back with a loan under $300/ 3 years. He said I would have to go in because he could not discuss anything over the phone other than "we have an offer." We left, he called us an hour later telling me to go back because finally someone said yes, they just needed to negotiate the price with the owner (when they spoke on the phone we heard how they kept telling him how that vehicle was not worth the loan for what they were asking". I told him we could't go back until the following Saturday. He told me to get off early in San Jose to go on Tuesday to seal the deal. I told him I couldn't because I needed to pick up my girls from daycare and couldn't miss work for something he couldn't assure me over the phone. He suggested a sitter. I was annoyed by the wait and his need to close the deal, on top of everything else. We ended up not going back and feel we dodged a huge bullet. They need to work on their customer service, be more personable. Nothing compared to my DGDG experience in San Jose-CA. I like an honest and humble establishment though. Will not go back! Thanks for your time anyways. read more

I worked with Matthew (Matt) and it was an easy experience. He was friendly and straightforward. The car was a fair deal. The downside was they took it at the last minute to have it checked at Big O rather than having done it before. The man sharing the office with Matt was loud, played his computer loudly and generally seemed immature. Apparently he is the owner's son so that might explain his being able to present as unprofessional. Overall, it was good, ask for Matt. read more

This is the best used car lot i have ever been to. I have had the worst luck from used dealers in the past from lemons to getting sucked into i loan where i ended up paying triple the amount the car was worth! THAT WAS NOT THE CASE HERE!!!!! I WOULD NEVER GO TO ANOTHER USED CAR LOT OTHER THEN THIS ONE! This was the first all american sales team that i had been to ever. I could fully understand everything that was being said to me and never once was anything worded just to sound good. I bought a 2006 ford Taurus from here on july 17th 2015 with 97000 miles on it. I got this car for 4995.00 when on kbb it goes for 5200 in the condition it was in. I have never been in a used car that smelled as good as this one did or one that was as clean either. Matt Moran was very respectable and accommodating in working a warrenty in with the car as well within my budget. Long story short 3 days later a AAA tow truck totaled out my back end and as soon as i get my check i will be returning to Cal West to buy another vehicle from Matt Moran. Keep up the good work guys and just know that not everyone using this yelp thing for the right reasons. Dont judge this place from other reviews go down here first. If you dont go in with an asshole attitude you might get somewhere. THANKS CAL WEST FOR THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD. I WILL BE BACK read more

Found this dealership at Car Gurus and went to try a get a test drive of a Toyota Cruiser with a friend. From the start we felt discriminated by the salesman who wanted to check our credit the minute we entered the lot without test driving the vehicle and was super rude about us wanting to test drive the car first. Like who in the right mind checks the credit and talks money before even turning on the vehicle. I will not recommend this dealership to anyone. No wonder they have such a bad rating. Don't do it! read more

I have purchased 2 vehicles from Cal West and both experiences were excellent! About 6 years ago, my husband bought a used Crown Vic from them. It was a pretty easy-breezy transaction. The car is still going strong! Just yesterday, we made a huge purchase with them and feel great about the deal we got! I had emailed Matt after seeing some vehicles online that looked good to us, and we agreed to meet at 1 pm. When we arrived, the lot was jumping! Waaaay more customers than staff, and you could tell they were trying to get to everyone. Matt let us know he would be with us shortly and we browsed while he finished with his customer. Once we had his attention, we had it fully. We test drove a few trucks and decided on one. We weren't thinking we would find "the one" so soon so we had not done all our research and weren't quite prepared to decide about our trade in, etc. We let Matt know we were interested but needed to go have lunch. I am so grateful for what happened next- Matt simply handed us his card and told us to give him a call if we were coming back so he could be sure to be available. This seem like a normal thing, right? I've had dealers in the past get all weird to keep us on the lot. One went so far as to conjure up a tear in his eyes "But you'll go buy a car from someone else if you leave..." um, yeah, if you can't be a big boy about it, we will!!! We went to lunch to avoid hunger based decisions and also to give ourselves time to do a little research (dontcha love a smartphone?!) What we discovered was the truck we wanted was already at a very good price, and the one we had for trade in was worth half of what we owed on it (insert shaking fist at sky and crying "whyyyy" moment here.) We knew it would be tight with our budget. We almost just went home, but decided that it can't hurt to try to get them to our price, so we went back. Long story short now, Matt worked with us and got us a pretty darn good deal. Not only did they take the trade in for a decent price, we were able to negotiate on the truck as well. It wasn't like the movies where they are asking 18k and we offered 9k and met at 12k, we were going back and forth over a few hundred dollars. A few hundred dollars is precious to us, even when we are spending big bucks on a truck. I never felt rushed or pressured. It was closing time and we were mostly paying cash, and I ended up having to call my bank to get them to up my daily limit, and that took a looong time, but they were patient, let me do my thing while they got the truck ready for us. While we were there, we overheard some angry browsers telling them they needed more staff. I run a business that can be feast or famine, so I get it- you can't staff to be prepared for every rush or you'll be overstaffed most of the time. I'd rather see them running a tight ship and knowing i got the best price than have too many people around and seeing that reflected in the sticker price. It's a no frills place, and you see that on the bottom line. I'd absolutely buy from Matt and Cal-West again, even though I'm moving east. The caustic salt they use in winter in New Endgland on the roads kills cars, and I wouldn't hesitate to have Matt ship me a vehicle, because I trust them. read more