I have purchased many Vehicles from Bill Kirchen the owner of D&B auto. Bill is a character but he…read moreis honest and fair to deal with! He deals primarily in high mileage cars but with his 40 years of experience he is a total professional in carefully buying these cars! He checks everything on them before he purchased them for resale. I have bought over 7 cars from him in the last several years for my grand children and friends who need an inexpensive high mileage car. I found him to be totally honest and reliable if there is a problem after the cars are purchased to be fair in resolving any problem! You could not deal with a more honest individual in a industry of many dishonest people! You cannot be in business over 40 years and maintain your integrity if you are not a honest and fair person to deal with! His cars have always been the most reliable and least expensive in price in the whole Bay Area as I have checked many competitors!

Great person to deal with him So helpful…read more High recommend He help me to got a perfect deal

Vehicle inspections, transparency about a vehicle's condition and prior repairs, repair…read moredocumentation, and customer service after the sale could all improve. I purchased two vehicles from this dealership in 2026. I reported problems with the first vehicle, a 2002 Toyota Camry, almost immediately after purchase, including A/C problems and dashboard warning lights. It later developed serious engine problems. I then purchased a 2011 Honda Accord Crosstour on July 22. Within weeks, I encountered additional mechanical issues. On August 26, an inspection identified oil leakage, transmission-fluid leakage, and a problem involving the passenger-side CV/axle area. The axle was later replaced. On September 30, the Crosstour experienced another serious failure. Smoke came from the engine compartment, the vehicle lost electrical power, experienced shifting problems, stalled, and became disabled. After these experiences, I asked the dealership to take the Crosstour back and unwind the transaction. They refused and stated that the 30-day/1,000-mile warranty had expired and that the vehicle and repairs were my responsibility. As a repeat customer, I originally trusted this dealership and previously left a positive review. Unfortunately, after my experience with two vehicles and the way my most recent concerns were handled, I no longer recommend this business.

Great experience buying my first car here! The customer service was amazing, and Luis was…read moreincredibly helpful throughout the whole process. He was patient, knowledgeable, and made everything easy to understand. Highly recommend!

At last! An honest used car salesman!…read more Found a car I was interested in online, and called to see if it was still available and to get a sense of the dealer and the vehicle. Luay spoke with me and I was impressed by his frank appraisal of the car and general attitude. I showed up at 10 AM and Luay was ready with the key and had the car prepped and looking good. This car is a 2016 Honda Fit with just over 98k miles. It has some cosmetic imperfections, as any car that age does. But after a thorough test drive, i felt that this car would serve us well. Luay and I reached a deal quickly, and i drove the car home. I bought this car on the 9th, but wanted to give it some time in case any issues arose. None have, and I am super-pleased with our new vehicle. And even more -- this was one of my best ever dealings with a car dealer. When you're looking for a good used car, give Luay a call. I'm sure you won't be disappointed. I know I wasn't!

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

Chris was an excellent resource and provided me with too shelf service in buying a new Mini. Super…read morepatient, very responsive and provided a seamless experience. Absolutely worth it.

This dealership ship has the best customer service ever mind you I've purchased cars from other…read moredealerships like Nissan & Honda but by far this dealership has offered me the best customer care. From the moment you walk in to the very warm and professional greeting to the moment you walk out the door with your car, they truly want to give you the best service and the best price. My husband and I have bought two cars from this dealership and years into having them they are still running great and we have had no issues with them. I HIGHLY recommend them and I 100% trust their cars. If you're looking for a good, used car Auto Amigos is definitely the place to go to. Don't go get ripped off else where!

I was in an accident late July and my previous vehicle was totaled. So I was once again in the…read morepursuit of a new truck. The staff was very helpful and found me an AWESOME Ford STX F-150!!! Thank you and I recommend Auto Amigos Richmond for your next Vehicle Purchase

I wish I could give this place a zero star. Beware this place is a scam and the cars they sell all…read morehave problems. They're super unprofessional and will steal your money.

This dealership is nothing but a scam. They sold me a car that didnt even pass smog with the owner…read morebefore me. I made a deal with them to fix everything if I got thr car from them snd it was in the contract but they lied. They sent it over to a mechanic that didnt even have papers he was just some guy off the street he didn't connect everything back. I would never buy another car from them or suggest anyone else to. DO NOT BUY A CAR FROM THEM THEY BUY ALL CARS FROM THE AUCTION WITH PROBLEMS AND RESELL RHEM FOR A HIGHER PRICE WITH THE SAME ISSUES.

I bought a gorgeous used convertible from Michele at Showcase Motors. He even threw in a set of…read moretires since the old ones were getting a little low on tread. Sadly, the car ended up having a number of problems in the first few weeks after I bought it. I didn't buy the warranty, but Michele kept on fixing everything for me regardless. Even with the issues that the car had, (I blame myself for not taking it to a mechanic before I bought it really...) I'm still a satisfied customer. Michele and Showcase did everything they could to make things right. They get two thumbs up from me.

My husband and I have been around the block a few times and usually enjoy dealing with used car…read moresales folk about as much as getting a root canal. However, our experience at Shocase Motors in Richmond was a real treat The staff at Showcase are personable, knowledgeable, professional and they keep it real by not doing the usual phony negotiation game. We left with a great car, good feelings and a complimentary bottle of wine to boot! I would not hesitate to get our next car there or recommend them to my friends.

I recently brought my parents' Honda CR-V to Honda of El Cerrito because it was having issues…read morestarting and shifting. I worked with Jeric, and I have to give him credit, he provided excellent customer service from beginning to end. Very professional, friendly, communicative, and helpful. The first repair was around $2,000. Unfortunately, after my dad picked up the vehicle, it was still having the same problem, so we had to bring it back again. Jeric called me and explained that they discovered what appeared to be a bigger electrical issue that required additional labor. I approved another roughly $2,000, so altogether we spent over $4,000 on the vehicle. The money wasn't really my issue. My main concern happened when we got the vehicle back. My dad had two pairs of sunglasses inside the car--one in the overhead sunglasses holder and another in the glovebox. When my older sister picked up the vehicle, both were missing. An employee was eventually able to locate one pair, but the second pair is still missing. The missing pair was a pair of DITA sunglasses that cost around $400 and was a birthday gift I gave my dad. To be clear, I am not accusing the dealership or any employee of stealing anything. It could have easily been misplaced, accidentally thrown away, or something else could have happened. I'm a business owner myself, so I try to look at situations objectively. However, when someone spends over $4,000 with your business, I do expect a high level of care, not only with the vehicle, but also with anything inside of it. I'm giving 4 stars because Jeric truly did provide top-tier customer service. The one-star deduction is because it took two separate trips to resolve the original vehicle problem, plus the issue with the missing sunglasses. Time is extremely valuable to me, especially when my family has to make multiple trips back and forth. Thank you again to Jeric for taking care of us and communicating throughout the entire process.

My wife brought our 2019 Honda Accord to El Cerrito Honda for warranty work, not because the car…read moreneeded maintenance. We have a trusted personal mechanic who services all of our vehicles. Instead of simply addressing the warranty issue, the service department tried to upsell several maintenance items, including a coolant flush, automatic transmission fluid (ATF) service, tire rotation, and battery checks. Since our mechanic keeps up with the vehicle's maintenance, these recommendations were unnecessary and left us feeling like they were more interested in selling services than taking care of the customer. To make matters worse, we've repeatedly asked to be removed from their mailing list, yet the promotional mail continues to arrive. It's frustrating that such a simple customer request has been ignored. Honest service and respecting customers' wishes should be standard. Unfortunately, that wasn't our experience, and because of it, we won't be returning.

HIGHLY RECOMMENDED! Sam, the owner, was recommended to me by…read morea friend, and it was a great recommendation. Sam is an honest man who really cares. I was looking for a particular used EV car. Sam was friendly from the first phone call, educated me about the market, kept me informed about what cars he had coming soon, and then even acted as my "advisor" when I found the car at another dealer. It's rare to describe a used car dealer as DELIGHTFUL, but Sam is delightful. I highly recommend Sam and Auto import Sales.

Fam and his wife are amazing and run their business very well They helped my girlfriend and I get…read moreinto a car and take advantage dcap pge grants all while giving great customer service I would highly recommend them to anyone I know in need to a vehicle and will be first source for vehicles in the future.

SCAM - he cleared out codes prior to selling vehicles three hours of check engine light came on…read moreand when we the dealership, he refuses to pay for labor and parts that are needed. DON'T PURCHASE A FROM . NO CUSTOMER SERVICE WHATSOEVER AND RUDE AS HELL.

I recently, no more than 2 months bought a car from rays auto, the key stopped opening the…read moredoors.Was he absolutely no help, uninterested in trying to be, I now have to take the car to the shop.