I recently bought a PSP from one Zia Records location that was labeled as "tested" and "working."…read moreBy the time I got home and tested it properly, the original store had already closed, so I went to another open Zia location nearby for help. After testing the PSP, I found that the analog stick and HOME button do not work at all. These are major controls, so the system clearly was not fully tested before being sold. When I explained the issue at the other location, I was only offered store credit or told I could keep it. I ask if it would be possible to do a partial refund or price adjustment since I was willing to repair it myself, but they refused. I also asked if I returned it, they would at least mark the PSP's price down they said no i also asked if they would label it as having joystick issues before reselling it, and I was told no. What frustrated me most was the attitude during the interaction. The employee was dismissive and laughed while talking to me instead of trying to help resolve the issue. I understand retro electronics can have problems sometimes, but if a console is sold as "tested" and "working," basic controls like the analog stick and HOME button should function properly. I'd recommend buyers fully test used consoles before leaving the store. worker had glasses and a hat working at the counter

Haven't been to Zia in years because of relocating to the east coast, but you have not changed!…read moreSuch a great variety of items, especially the records! I love that I was able to ask and find what I needed. The staff were very nice and helpful and I can't wait to come back!! Love that they are still true and local and have such a great mix of full and discounted items! I will be back!

As someone who has been shopping for records for 40+ years, it was a pleasure to visit this store…read more It's got a good selection across all genres, with actual cheap bins that have interesting gems sprinkled amongst. The new proprietor tried to keep it similar to the prior owner-it's just cleaner and easier to browse from what I understand. Worth a visit.

If you're looking for a legit old-school used record shop, this is it! Plenty of parking, music…read moreblasting, store guy who is just chilling, and tons to look through. I didn't have time to look beyond records - this time!

Stinkweeds is a cool record shop that you should stop by if you're in the area…read more They have a great selection, and the staff are kind and friendly! Be sure to check out some of their in-store events; they also share local concerts and such to be in the know. Parking can be found in the back. +great selection +friendly staff

My brother and I spent a good hour looking and listening to records. Service & selection was great,…read morefun place!

Hit this place on the way through Phoenix & was nicely impressed. HUGE selection of new & used…read morealbums with decent selctikns of CDs & even cassettes. He carries a nice bunch of DVDs as well & Id be remiss if I didnt mention the insane collection of Funko stuff, stickers & toys for every collector out there. Really nice place & well organized. Kudos to the owner

I've never been in the place so I can't say anything other than the following…read more I called wanting to sell a collection of 45 RPM vinyl records. I was told the buyer is there Wed. / Sun. I'm old and can't see well so before going there, about 30 miles 1 way in traffic, I decided to send an email asking if they would be interested in buying. 4 days later no response. I guess they're not interested. no response, not even, we're not buying at this time, but thanks for contacting us. Nothing. My 515 records are worth over $4000.00 but I'll sell for pennies on the dollar, all or some. If a customer isn't worth a 2-minute email response, this isn't a business I would consider reliable, trustworthy, or even shopping at.

I love me an old bookstore-the smell of the old books, the creaky wood floors and the set of eyes…read morethat gaze at you when you walk in the front door. It's a whole vibe and one that you just can't get with a bookstore that primarily sells new books. There are some items here that are kept under glass, making me think that they might be rare or valuable. Just browsing the shelves provides endless amounts of curiosity-about the stories or information that these treasures hold. If you're looking for something specific, you might be able to ask the shop keeper for assistance, or just come and see what treasures find you. You're guaranteed to find something!

Excellent selection of hardback old vintage books in pretty good condition. Nice selection of…read morebargain clearance outside the store for $1-3 Overall vibe is quiet and musky smelling. Good lighting and organization. Though topics are dated. Not for romance fantasy or more contemporary fiction readers. Poor poetry and traveling section. Missing many categories... Summarized in two words: overpriced and outdated. I've found the same things online for 50-80% off compared to this store.

Nice! I had some time to look around while my son was looking for something…read more. They have a lot going on in here from DVD's, CD's, comics, some stereo equipment. I'm sure I'm bringing any justice to all they have. The service was nice as I strolled through the store as if I was lost. Last words...if you need music or movies.

Zia Records has always been an AZ staple for music and media! I visited one of their listening…read moreparties this year for BTS and I can say that the staff is incredibly friendly. Not only do they have cool merchandise they also have KPOP corner!

Wonderful s selection of books, records, movies, games, toys, even craft supplies!…read more Great place to wander!

I just left the Bookman's Store on Country Club and Southern, and I was abused and disrespected by…read moreone of their staff members. I was shopping, and waiting for my trade offer for some items I brought in. I asked to look at a Collector Comic Book that was locked in a case. I asked the staff member if I could take the book out and look a it because I wanted to make sure nothing was cut out of the comic. He immediately became defensive, and his attitude became hostile. I said "if there is anything cut out it's not worth $25 and I want to check. If I damage it while looking at it, I'll pay for it." His response wasn't helpful or understanding, it was pushy and abusive. "You should just get these while you see them. No one has these, and I've never seen one in our store since I've been here". I said "I have been collecting comics all of my life, and if there is anything cut out, it's not worth $10 to me". Again, instead of being friendly and asking anything helpful or asking questions, he was pushy and forceful, and became even more irritated when I pointed out the water damage on the back of the comic and told him I didn't want it. He was very unfriendly from the start. A toxic person, to be as kind as I can be. I received notice that my trade offer was ready, but I cancelled my trade offer, and walked out of the store with the items I had brought to trade. I WILL NEVER RETURN AS LONG AS THAT PERSON WORKS THERE. When I advised the staff of what happened, they seemed disinterested in doing anything. I asked them "how can you allow a person who treats customer this was to work here, and why would you want to work here if the business allows this?" They all looked at me with blank stares on their faces. A manager did talk to me, but it was the same attitude as the rude employee. He didn't introduce himself my name. He didn't try to find out the name of the employee. His attitude, like the rude staff member, was an attitude of not wanting to be there, an attitude of feeling irritated that they have to actually talk to a customer and assist them, an attitude of superiority and entitlement, an attitude that their customers do not matter to them and that they don't respect people in general. I advised their manager on duty that I work as a customer service consultant, and the employees treatment was unacceptable. He did offer complimentary credit, but did not indicate how much. I declined and told them honestly "I don't care if you pay me a Billion dollars in cash, I don't want it if that person works here. What he did was unacceptable and he should be fired". I am sure they won't do anything, and I want everyone to know that Bookman's is a TOXIC company who does not appreciate their customers, and they will screw you over and abuse you if you go there.

This man is such a chiller... You can tell he really has a passion for music. He was super nice…read morethere was a box full of 90's sports cards and he gave them to me for free!!! Every time I come here he's always super nice. Store is a little unorganized but if you're not a germ freak you should be fine

by far the coolest record store owner in all of the valley you can't help but tell that this guy is…read morepassionate about music. has some crazy stories to tell and can be a bit of a talker but I enjoyed the conversation he paid me 50 percent of what he priced the records at which i thought was more than fair as Zia will low ball the hell out of you. will definitely be my first choice to sell records to in the valley

This place is a maze! And it's not just books -- they have everything. It's an adventure just…read moreturning the corner -- they even have musical instruments! This is only my third time here and one of my go to places to get puzzles -- they have a whole wall of them! They seem gently used most of them, the few puzzles I have purchased there have usually an extra odd piece that doesn't belong or maybe 1-2 pieces missing -- which I think adds an extra challenge!! I think I noticed there was a deal for getting 3 puzzles but I can't recall what it is off the top of my head. Anyway, it was a bit more expensive for puzzles than the goodwill but I would say the quality is a bit better. I love a good community bookstore too -- this place is a gem and I hope people continue to support this place so they never go out of business!!

Well-behaved dogs allowed! Once it gets too hot to bring our fur baby to the farmers market, going…read moreto a Bookmans may become our new Saturday morning outing! A really great selection of all kinds of books, music, video games, and more! Everything here is community-based, with the exception of selections here and there that are brand-new. So a nice way to support buying secondhand items from Phoenix folks, being more sustainable and supporting a smaller business, and overall just a good spot to come explore! I've found lots of cool vintage magazines, vintage video games, some vinyls, and a number of books here on 19th. I definitely recommend this location!

Quaint and calm. Great stock. Friendly service. Easy to find and excellent selections.read more

Great selection of used and new books and gifts! Love the random assortment. Wonderful customer…read moreservice Jennifer is very pleasant!