I live close by, so thank my lucky stars! I wouldn't mind setting up shop in the gaming area and…read moreliving out the rest of my days only sleeping, eating, and gaming. The place is totally air conditioned, no windows, has flat screen tv's and consoles, comfy chairs, what more could you ask for? However, since I have a life (is a life without gaming, really a life I want to live??), I can only make it in here sporadically. Don't even get me started on the customer service, which is hands down, the friendliest customer service I have ever experienced this side of the desert, including Las Vegas. Here we were, chatting up the shop clerk, when lo and behold I find me a copy of Vampire Hunter D. Now I know the game is kinda crappy, but I had to have it for my collection of rarities. Cheaper prices than on Amazon too. So far, this is the only store I know of that stays open so late for all of your gamez (yes, I said GAMEZ) needs.

I usually don't ever make reviews but this has made me so mad at the service here. I was with my…read morefriends and I had to use the restroom and I asked the cashier and he was on his phone and told me there was no bathrooms. I then asked him where the nearest bathroom was and he looked at me and just shrugged at me. Well come to find out my friend also needed to go and he went to the back and saw the public bathroom. Really pissed off how this was handled and I had to walk 2 blocks to find a shop when all along there was a bathroom right there.

Awesome spot for collecting physical retro gaming stuff; the owner has been super helpful, me and…read morethe gal stop here any chance we get. If you're looking for Sega, GB or GBA, this is the spot. Priced at or below GS prices, typically.

Love this place and Mr. Mick is a funny dude while also knowing his stuff. Could sit and talk for…read morehours about retro stuff with them.

I love retro games and everything but you guys were closed on a Saturday before six which seems odd…read moreto me since your hours said that you were open Monday through Saturday from 9 to 6

Ram was super helpful. Prices are great with a great selection, good quality used games and…read moreconsoles.

This place is an absolute gold mine. It is also somewhere that you will end up spending every…read moresingle extra penny that you have. If you are a collector like I am, be aware that it is a place that you should probably go. But you should probably also make a budget. And stick to it, they have everything that you could possibly dream of under the sun. Everything from anime to comics, to memorabilia for scary movies to video games for older consoles, all kinds of things, blind boxes. Hello, kitty stuff. Toki doki things, everything! Absolutely, ten out of ten. Just go with a budget. Trust me.

Seller's beware. If you don't know your products really well you will get absolutely hosed here…read more They claim to use E-bay sold listings as their pricing point, but after selling them several items they raised the prices exponentially. Should have walked away, so no one but myself to blame, but don't fall for the friendly neighborhood store facade, it's cut-throat. No transparency on their offering whatsoever. They gave me basically a 32% offer on a lot of products easily worth 1000. Should have walked away, but I didn't, don't make my same mistake, sell it on E-bay, and buy what you are looking for on E-Bay, prices are better both ways.

Really disappointed with Gamers Guild's pricing on Pokémon products. I understand local game stores…read moreneed to make a profit, and I'm usually happy to support them, but seeing Pokémon 30th anniversary ETBs marked up to around 3X MSRP is excessive. Families already have a hard enough time finding Pokémon products at reasonable prices, and pricing them this far above retail makes it feel like the store is taking advantage of demand rather than supporting the local gaming community. I'd much rather spend my money at a shop that charges a reasonable premium and builds long-term customer loyalty. Unfortunately, based on the ETB pricing I saw, I won't be buying Pokémon products here.

I love this place. I feel like I could spend hours here. The restaurant is right next-door…read moreconnected and it's delicious. I love that they have so many board games, Legos and many more things to choose from. You can order food right there and the service is wonderful. The prices are very reasonable. You get the chance to actually look at the game many of the games. You can try out if they have them for uses.

Awesome place! They have a great variety of figures/videogames/collectables, and the staff are all…read morevery helpful and friendly! I've been there a couple times and will definitely be back

We found this spot by chance as it's close by home. It's a really neat store with retro games,…read moreconsoles, action figures, funkos and so much more! It was clean, easy to navigate, super friendly and knowledgeable customer service. The prices are comparable to other retro shops as well. We ended up leaving with a few things the kids found and I'm sure will be back soon!

Probably one of the best experiences I've ever had buying a video game or anything electronic…read morerelated. I would highly recommend them to all of my friends and family, make sure you ask for Sam he will give you the best help possible. 10. Stars out 5.

Surprisingly big selection for the store size. I bought GoW and Detroit become human and the lady…read moreworking the desk was very polite and even showed me the back of each disk to be sure I was happy with the games I was buying. I paid 16 for each game which both are over $40 in value. I'll definitely be back soon for anything else I'll be looking for.

This place is hidden in downtown Glendale and it's definitely a gem! They have every console and…read moregame you might be looking for. They have so many collectibles of many genres. Definitely a nostalgic place for me and the kids found some little Knick knacks they wanted. Some of their stuff was pricey but I assume a higher demand warrants it. If you're in the area definitely pop in and if anything you'll leave with some warm and fuzzy childhood memories.

Sold me a broken hot toy figure the joints were not connecting right they said I'd have to take the…read moretoy apart to figure out the problem asked for a refund and they said there policy did not allow that, which they never let us know before buying the figure, asked if they can do it for me and with no care at all starting taking it apart! So I just grabbed my stuff and left . CHECK THE FUGURES OUT BEFORE BUYING!!! They will scam you if you don't!

Offered almost $900 in items such as…read more Original Ds DSI XL Gameboy Advance Pokemon FireRed Pokemon Platinum Zelda Phantom Hourglass Mole Mania QBert for Game Boy Spyro The Eternal Night Mario Kart Circuit Tetris Worlds Tetris for Gameboy Donkey Kong for Gameboy Cooking mama Garden mama And many more. I was told my credit was not nearly enough to trade for a new switch 2, after I explained that the price of all the items I had exceeded the price tag of $500 for a switch 2, I was promptly blocked by Camden Tarico on Facebook. Terrible buisness, terrible customer service.

Terrible customer service and horrendous pricing. They probably are offering to buy at 35% with the…read moreway they offered me nothing for what I had.

I had a really good experience at this Best Buy on my recent laptop shopping. Unfortunately, my…read morelaptop fell and the screen cracked so it was time to get an upgrade. Wow I probably could've just gotten the screen repaired. The laptop itself was over four years old, so it was time to get a new one, especially since I use it heavily for work. On this occasion, I had been looking at getting a HP Omni three as they had a special at Costco but they did not have any at the warehouse to try. I noticed that at Best Buy they did have that HP Omni three to be able to try on display to see if I liked it. And I'm so glad that when I tried it in person I discovered I did not actually like that laptop setting. So thankfully, I had to help from Tarj and Maddie. Tarj showed me the Lenovo yoga two and one 14 inch laptop, which was on sale due to their 60th anniversary of being in business. I like Lenovo's but usually they're a little bit out of my price range so I was really excited because this one was like $500 off so it was within the price range that I wanted to be in for my new acquisition. I really battle between the Lenovo yoga and the HP Omni X 2-in1. So I made some notes, went home and did a thorough evaluation of which would be the better purchase based on my usage for my work and then also durability. Hands-down Lenovo yoga was the winner and actually the percentage was higher for the sale off and so was getting a really good deal as opposed to you could typically get that Omni X closer to about the price that it was being offered however, for the Lenovo it was solidly $550 off and the processor was made in 2026 so I was getting an updated. So I end up ordering the laptop on Best Buy's website using my credit card because with my credit card provider I would get an additional year warranty and that also include accident insurance for up to $500 so I ordered it on the website and opted to pick it up. Usually pick up process is pretty easy, but I think because this was a high-end purchase it had to go through some additional verification to ensure it was not a fraudulent purchase. Again on this day, Tarj help me by calling the verification center, and making sure that I can take my laptop home without having to come back since I was coming from the gym. I so far and really happy with my purchase and happy with my experience at Best Buy. I did sign up for their $29 membership which allows me to try this laptop in my home for the next 60 days which is a little bit longer than the traditional 15 day return policy. Check this place out all the staff there were really friendly and I'm happy that there were nearby and helped me when I was in a bind so that I could get back to work.

Extremely Disappointing and Uncomfortable Experience at Best Buy on Ray Road in Phoenix…read more This evening around 8:00 PM, my husband and I visited the Best Buy on Ray Road in Phoenix with one of our sons. We were there with every intention of purchasing PC systems for both of our boys. This was supposed to be an exciting shopping experience because we were planning to surprise our children with new computers. When we entered the store, we were greeted by a male employee at the door. I asked where we could look at the PC systems, and he pointed us in the appropriate direction while speaking into his headset. We were then assisted by an employee named Taj. My husband began asking him questions about the computer systems, and at one point asked if he could show him some camera holders. While my husband was speaking with Taj, I remained in the PC area with our son looking at the different systems. Shortly afterward, another employee, Lacy, approached me asking whether I needed assistance. I explained that we had already been helped. However, she continued lingering around me and repeatedly asking questions while also communicating through her headset. My husband eventually returned visibly upset by his interaction with Taj. When Lacy continued questioning me about the PCs, my husband politely explained that we had already been assisted. Rather than acknowledging him, she continued directing her questions toward me. Shortly afterward, two additional employees approached us and asked, once again, whether we needed assistance. At this point, the repeated attention had become extremely uncomfortable and felt less like customer service and more like we were being watched or monitored. The interaction ultimately became so uncomfortable that my husband decided we would take our business elsewhere. What makes this especially disappointing is that we entered the store prepared to spend a significant amount of money on our children's computers. Instead of leaving excited about our purchases, we left feeling judged, unwelcome, and profiled. As a Black family, the experience left us deeply concerned that racial bias may have played a role in how we were treated. I cannot say what was in each employee's mind, but I can absolutely speak to how the interaction made us feel and how differently the experience unfolded compared with the welcoming customer-service experience we expected. Please do not assume that a Black customer is unable to afford the products they are looking at, is merely window-shopping, or is there for the wrong reasons. You cannot determine someone's financial situation, intentions, or tax bracket based on their appearance. If Best Buy is going to promote an inclusive shopping environment, then that standard needs to be reflected in the actual customer experience. I strongly encourage management and corporate leadership to review what happened, speak with the employees involved, review any available store footage, and provide additional training regarding racial bias, profiling, respectful customer interactions, and treating every customer with the same level of dignity and respect. We came into Best Buy ready to make a major purchase for our children. We left feeling so uncomfortable that we decided not to purchase anything and will be taking our business elsewhere. This experience was unacceptable and deeply disappointing.