I visited three Zia locations this week and have been shopping Zia for decades. This was my first time at this location. The store was good size and honestly the only one with decent customer service skills. Unfortunately I left feeling the way I have at all the others. The selection seems to be more new than used these days for what I'm looking for anyway. They took the time to look up what I was trying to find and I appreciate that. Prices can vary depending on your finds. read more

My go to location is usually the one in Mesa but since I was in the area I decided to check this one out. This location is pretty big and has a variety of items for sale. Prices are usually reasonable for these one of a kind trinkets and the store was organized. No employee interacted with us while shopping or when we walked in even though there were several standing behind the counter. The cashier was friendly when we approached her though and checked us out quick. Spent $60 on a Baggu and a Snoopy air freshener. Was so tempted to purchase the last standing Sonny Angel but did not want to buy it for $20 when I bought mine for $15 at a different store... :( read more

My son has gotten into albums and record players and he loves Zia records. They have a wide selection and many more than just records. Good location, clean and friendly staff. read more

Just got off the phone with Will; talking to him about some amps and Mics they have for purchase. Answered all of my detailed questions over the phone. Professional and courteous assistance. If you dig Tunes, swag, vinyls , DVDs, blu-ray and yes musicians equipment, you owe it to yourself to visit Zia's! Peace. Out. read more

Zia Records - Music & DVDs Near Me - Chandler, Arizona

Been a fan of Zia Records for years... When I walk into the store, I swear it's like a time machine for me as I get flashbacks as a kid or when I went to Berkeley for music years later. The record selection is better than expected, but man it's pricey!!!! I still have in my mind the old cost!!! You can easily spend an hour in here going through music and movies. An extensive amount of pop culture & collectibles that align with just about any nerd like me!!! What's great is that they do carry some limited edition stuff and if they don't have it on hand they can order. I was able to grab several records on the last trip along with 2 video games that were reasonably priced for my kid. We got quite a few things to bring in for trade so hoping that goes well to offset the cost of records these days. Still a fan after all these years and will continue to return and support locally read more

Zia Records - What you know about 'The Strokes'... 2001, Indie Rockers know what's up!! - Music & DVDs Near Me - Chandler, Arizona

My husband loves this place! Very helpful and even if they don't have what you want or need in stock they will go to great lengths to find and order it if possible. He could spend all day finding new and used treasures. We appreciate the staff and welcoming friendly environment. Definitely worth the time and money every single experience. read more

Been coming here for over 10 years buying and selling. If you need a rare special gift for someone they might have it. They do have a kids section for movies and books. I do like how they added the book racks now. read more

This place is embarrassingly overpriced on some of the items, great collection but makes Second Spin look like a yard sale.

Don't even bother coming here for trade in's, white lady with glasses that works there in the morning won't even negotiate with you, she is straight up lol worst of all they get your boutiques and try to lowball you as much as they can and try to sell it triple lmao they are a joke and they're specials are points lmao people if you are looking for straight up good deals on new movies, boutiques and vinyls go to Barnes and noble and I get it if you are on a budget but Barnes and noble still got deals read more

Very nice selection! Don't live in the area but we stopped in to see how this location differs from some of the others closer to us. My boyfriend found some pretty good horror movies to add to his collection and I found some new music to try out by stopping by their metal vinyl section. They have some pretty good smelling incense I was tempted on buying. It's a pretty big location too which is really nice since some in Phoenix are really small and are hard to move around read more

I've been going to Zia records for decades. Usually happier with them than I am now for two reasons. First I got feedback cards from a long time ago. 20% off with no expiration date. I complained to the manager when they tried to say they wouldn't honor it. I got told they'd honor it by the manager and I was happy. Haven't seen that manager again and keep being told it's 10% or nothing. Total crap imho. The second thing is I got shot down for very minor and superficial scratches on my DVDs that are barely noticeable and don't impact play. I was told to take them to Bookman's or to another Zia who would take em. It's also bull as I know they have a solution/equipment combo that will fix scratches. Also I'd think that they'd want to buy a hard to find item. It is a PAL format which plays on newer computers with DVD drives or with a $20-30 region free DVD player from Walmart. I was told "I didn't know that" but no offer still. Weak. read more

They make you drop off stuff and then wait hours or leave and then don't let you know when to come back "just before they close" and won't tell you any information on the phone when you're trying to find out if they will purchase items. I'd rather donate it for free than have to deal with this company! read more

Before you hit up the big box stores, swing by Zia Record Exchange and see if you can save yourself a few bucks on new and used items. I've been going to Zia Records since they had the small location on the corner of 7th Avenue and Indian School (back when I was spending my lunch money on CDs). You never know what kind of crazy things you'll stumble upon while searching the racks at Zia for your favorite Thrice album or looking for that obscure anime movie your coworkers are talking about. They offer a loyalty card (Zia Card - it's free) so you can earn points on purchases. If you need to sell your old or unused thing Zia Records can help you with that also! Give Zia Records a chance, you never know what you'll find and searching is half the fun. read more

Beware!!! no cash or credit refunds here even if you have the receipt and just bought it. I will never shop here again. Pay cash for some new records and needed to refund one because my son already had it. read more

When Zia Record moved from their Chandler Blvd location I was like, bummed! Like totally, dude! So here is my updated three year old Review of their new location. All I kept thinking about when I stepped into Zia Records was, like Wow... they've taken a 60's head shop and mixed it with a record store and POOF! "Let's Do The Time Warp Again!" The Zia chain is a used Record/ CD/ DVD/ Book/ Speaker shop that has incense burning to set the mood. I would imagine, though I didn't ask, that you could purchase rolling paper here, too. So I began to wonder where are they hiding Bill and Ted, as I walked around the store? LOL Don't get me wrong, I really like the concept and the prices seemed pretty good. If I was going off to college again, besides IKEA this would definitely make my list. This is a Geeks, Geek place. They have dorm posters and lots of cool toys from TV's past and present. Everything from the robot from "Lost in Space"(photos), to a fairly large statues of Leonard Nimoy's Spock, both Matt Smith's and David Tennant's "Dr Who", as well as bendable toy figures from CBS's "Big Bang Theory". And yes, they have both Penny and Leonard. But let's not go there okay! LOL So yes, I'm a Fan of Zia Records, and yes I'll be back, now that I know where they moved. Now where did I leave my Tardis? read more

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Don't come here to trade stuff in here, total waste of money and time, I has went there to trade some stuff in so I could get some extra money, to buy a baby conure parrot, and they offered me a very unreasonable offer, they tried to give me only $78 for a life size Pokémon plush ((Jolteon)) and a keyboard that has light up keys to look cool and help beginners learn to play.. they tried to rip me off big time.. the life size Jolteon is worth over $2,000+ ((look up the Jolteon on eBay for proof)) so I was hoping to get at least $550 and around $50 for the keyboard.. and the other things as well.. don't trade your stuff here because they will try to rip you off.. so look up the value of your stuff before going to sell anything, I'm going to try bookmans a little later today. They probably will give me a better deal. And I'm not happy with people trying to rip me off and not offer fairly.. so not cool.. read more

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this store is huge and has an amazing selection of dvd's and music! i specifically went in to look at the kpop section and i thought that they had a lot of selection there as well! they had a lot of albums that were on sale if they were missing any photo cards or posters. they also have a bunch of new albums at reasonable prices and an album full of photo cards sorted by band that you could buy! i thought that all of the collectables there were so cute and unique and at great profit as well! the only thing i didnt like was the gentleman that checked us out. my friends didnt have a phone number with them so they asked to use mine and he rolled his eyes at us when my friends asked for my phone number. very poor customer service on his end. i would only come back for the nice merchandise that they have. read more

This Zia is HUUUUGE! They have tons of stuff beyond records and CDs including games, clothing, DVDs, and other merchandise like mugs and figurines. I went here to sell some of my stuff, hoping for a decent payout. When you sell stuff here, expect to wait 45 min to an hour for them to give you a price. Aaaaand, don't expect to break the bank. Some of the stuff I sold they only gave me 5 cents lol. I sold a Michael Jackson record and a bunch of DVDs and got $11 cash. The second time I went I sold a t-shirt and some DVD games, and some comic books and got a whopping $1! So, definitely think before you sell here because you might end up wasting gas and time as was the case for me. The employees are super nice though and regularly check in on you to make sure you're doing ok and whatnot. read more

this place has turned into a fucking joke. used to be such a cool place to go, now it fucking sucks. their point system is a joke as well. i've spent HUNDREDS if not thousands there and i couldnt even get a $25 jacket for free it still costed me over $15!!! fucking absurd this place is a joke. only come here if you absolutely have to. this place isnt what it used to be at all. read more

i went to a listening party this location was hosting and was really excited to get a flexi disc. i was told i could get a free flexi disc after pre ordering the album on either vinyl or cd. so after i found 2 other cd's i wanted to buy i went to check out and asked to pre order the album on cd so the price could just be added with my other purchases. the cashier asked for my email (and only my email), so i could be contacted when the cd was available for me to pick up. i was charged $46.31 for 2 cd's + the preorder on cd and i was told the cd should be ready in a week (cd 1: $8.99 , cd 2: $13.99 + preorder). 2-3 weeks had already past and i hadn't recieved an email so i decided to go in person to see if they had my cd ready. the cashier said my name or email wasn't in the system and that they don't use customers emails to notify them when an order is ready, only phone numbers. however, i was never asked for a phone number. the cashier said since it was over a week since the cd's were ready, they already put them on the shelves. i was also told they don't charge customers for pre orders until they are picked up, but that's not what happens apparently! the cashier even asked to show me where they were located in the store so i could give them money for something i already bought ya'll are funny! in the end, i was charged for the cd i never received because they couldn't put my information in the system correctly. i went to buy it for less at barnes & noble ‍ never going here for another listening party to lose money. read more

This Zia Records has become a regular stop for me lately. I was such a music junkie back in college. Every night after an evening working in the kitchens, I would go to the old Zia Records location in Tempe and dig for rare CD's and other forms of music. These days I find myself trading back old stuff from my collection for newer gems. Lately I have been getting back into vinyl. Zia Records opened in 1980 in Phoenix and has been the leading retailer of independent music in the Valley ever since. They have locations all over the Valley, Tuscon, and Nevada. They sell new and pre-owned music, movies, books, video games and more. They also have pop culture collectables, accessories, toys, comics, incense sticks, and used stereos. On occasions Zia will host in-store performances by local and national acts. Zia was once known for its garbage customer service back in the day. Especially if you purchased music that was deemed too "trendy". The cashier dude would eat you alive for your purchase and then take your money. But Zia has really cleaned up their act and the service lately has been great. Record Store Day is one of my favorite days. Zia Records joins in with several other independent record stores across the world to sell exclusive vinyl and CDs. It's a lot of fun to see collectors come out to be the first to grab something rare. Btw... if anyone ever sees a used copy of John Coltrane's "Love Supreme" on vinyl, let me know. read more

Zia Records - Black Friday Record Store Day 2019 - Music & DVDs Near Me - Chandler, Arizona

Bought a audio-technica and had some problems with the sound I just could not figure out. When explaining my problems to the employees they told me to come in and they could help me out. Once I did they were all so kind and definitely saved me time and money trying to fix the record machine on my own or replacing it. Everyone was so funny and invested in be helping me with my problem. 1000 out 10 recommend this store. Their selection is always great and they are true customer service advocates! The manager is definitely on top of her job. Thank you guys so much! -Jose! read more

Another Zia, but it's definitely on point with other locations. Bigger space than some stores and great selection. It's a breath of fresh air coming down here sometimes, I can find stuff that hasn't turned up at the other stores and explore more bargain DVD bins. Friendly staff that lets you browse. I've never sold to this location either, so I can't comment on that. If you like other Zia stores and want to scope out new one, I recommend. read more

Epic as always. Highly recommend this place for music, movie, gaming, anime etc nerds :D

Looking for some deals on Xbox games and found some at a cheaper price than other stores. Oh and the will resurface disc if needed.

The people that work at this establishment obviously do not care about records and clearly do not know how to handle records. I've seen/purchased some questionable records from Zia before but never in my life would I have thought they'd put a security sticker directly on a record. This is an extremely rare record that I never thought I'd acquire and now it has sticker residue on it. Please Zia, learn how to handle records properly! read more

Zia Records - Vinyl with security sticker stuck directly on record. - Music & DVDs Near Me - Chandler, Arizona

Love Zia! We frequent the Zia locations as there is always a good deal to be found! This location is a bit out of the way but we wanted to check it out while we were in the area. The store was super warm inside, we didn't stay long due to this. The store was well organized and looked to be tidy! No one greeted us or asked if we needed any help but that's okay. read more

This was my first time here at the Mesa location. They have much better selection on new items than the Phx stores. As for used items, it depends what they buyback per a store. This store is pretty huge. I love all the fun geeky selections. It's time to clean out the storage and make some exchanges! read more

This Zia is lacking a bit. Every time I go lately I leave with nothing. They don't take house music compilations so I don't find much when I go and they won't buy my stuff if it's house music. The CDs are also not organized in the best way and should be changed soon. They do have a great hip hop record selection though. read more

I'm a regular at Zia, I love the selection of vinyls and movies! You'll always find something you'll like in there!

Amazing Movie Selection! Friendly Staff! Starting out the staff here is friendly and helpful for sure. I went in with a movie list and have been looking quite a while for some of them. I left with about 40 movies and a half dozen CDs to boot! I've never seen such an impressive collection of movies in my life! Everything is alphabetical too which makes it easy to find things! I now have almost every James Bond movie ever made! Lots of DVDs are $2.99 which is fair, but a lot of pawn shops are only $1 each now. Still the organization and massive selection do make the difference for me! I got a 10% military discount which is always appreciated too! Check them out.... It's huge! read more

Zia Records - Music & DVDs Near Me - Chandler, Arizona

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fabulous staff at the chandler zia's... they are all very nice!! ibuy blue rays there about three times a week... hammer horror... dario argento...lucio .... read more

Growing up in Phoenix, Zia Record Exchange has for a long time been one of my go-to record stores to give my business to. With a large selection and multiple locations, they were an easy choice of where to spend my money. Unfortunately, Zia will no longer be on my list of record shops I frequent because they continually try to cheat their customers. Yesterday, I purchased three vinyl albums that cost me just shy of $100. Being a recurring customer, I had a feedback coupon to receive 20% off a single item which I presented to the cashier. Unfortunately, I noticed on my receipt that I only received a $5 off despite one of my albums costing $55. I walked back into the store and asked the cashier why I didn't receive the full 20% off and was informed that the fine-print says that the maximum discount applied can be only be up to $10 so she took the discount off a cheaper album since 20% off $55 is $11. I replied that the discount should have just been the max of $10 then and not the $5 I had received from the cheaper album. The cashier seemed confused with my logical response so I nicely asked to talk to a manager which ended up being a huge mistake and waste of my time. The manager's explanation for not receiving the full $10 was because in his words, he was "not good at math" so he could not figure out the amount I was supposed to get and that they are phasing out the discount cards in favor of a new feedback system so this won't be a problem in the future. Neither of those explanations justify why I didn't receive the correct amount so I left with the realization that I am an unappreciated customer. I hate the fact that a disagreement over $5 would lead me to part ways with a local business, but this was just another negative experience of many I have had with Zia in recent years. If I was just wanting to be cheap, I could purchase albums for less online but I prefer to support local businesses. It looks like more appreciative shops like Stinkweeds, Revolver and Eastside Records will now get even more of my business from this day forward. read more

The items for sell are awesome and customer service is pretty great. Although they lack serious integrity when it comes to buying product from sellers. Yesterday we walked around for about 45 minutes+ just to be told that due to water damage(barely any on the outside and none on the inside) they would be able to offer nothing more than a dollar for one of our 5 movies. The following day, my fiancée, went in desperate to help with rent money and brought two of his prized WWE replica belts, which are normally $300-$500 a piece in the website. These belts had MINIMAL wear in the back so we were expecting at LEAST $180 to be offered, instead, what my fiancée got was the employees walking around the store playing with the belts and making him wait almost 2 hours, and then telling him he could probably only get up to $40-$50 each! What an incredible way of disrespecting the customers personal property and wasting their time! Never coming here for resale again. read more

I believe this Zia location recently moved from Chandler & Dobson to Alma & Elliott. The space is much bigger and more spread out now. Staff is hands-off mostly but are there to help when you need (you just gotta go ask for it). Store is bright, clean, and full of awesomeness. I recently made the decision to begin expanding the (lackluster) vinyl collection and Zia is THE SPOT to help kickstart the inventory. They have a really nice selection of new and used records at really competitive prices. I will gladly give my money to a Zia over a dot com store any day. Zia carries some collectibles and harder to find options, even beyond vinyl. Just check behind the counter and you will see a smorgasbord of weird and unusual collectibles. I caught glimpse of an old 1950's era halloween decoration on one end of the counter- super cool! Zia also has also amassed a healthy collection of new/used CD's, movies and cassette tapes (cassettes are making a come back?) for you to look through. There are also t-shirts, toys, bags, magnets, coffee mugs, video games, stickers, incense, and just about any other oddity you can dream up. Wear comfortable shoes and be prepared to spend some time looking around to see what Zia has to offer. Pro tip: If you can't find what you're looking for, ask. If this location doesn't have it they can look up inventory at the other valley Zia's to see if it's available- they will ship to this location for free. Otherwise they can also look into custom ordering your item. read more

I have just returned to vinyl after a long break (since the eighties). So, when I heard the new Mega Zia was happening, I had to check it out. I found tons of vinyl, new and used. I left with 10 albums for less than $50. Since the grand opening happened on a Friday, and I didn't make it until Sunday evening, I thought I'd be disappointed in the selection. This was not the case. While I had to sift through the piles of Cream, Rod Stewart and Cat Stevens, (all of which are fine, if that's what you're into) I still found some of my favorites. Discovering those tucked away treasures is what I had hoped would happen. They have a lot of great boxed sets, and hard to find albums on display and mixed throughout. I'll be heading back and focusing on the new arrival section from now on; all genres mixed in together before being filtered to their respective sections. A great sampling of what you might find if you paw through all of the cases. While I was there, I noted what seemed to be a great selection of used video games, (someone else will have to confirm this as the last video game I played was Tomb Raider in the nineties) books, cds, and TV shows/movies on dvd. IF you do gifts in December, this would be a good place to fill up for Christmas Kwanzaa, Hanukkah, or Festivus. Whatever. That stuff's all here. All of it. Go get some! read more

Zia Records - Uncovered - Music & DVDs Near Me - Chandler, Arizona

This company really deserves 5 stars I could wonder around for hours not actually buy anything and leave happy. I usually don't spend much and have always been satisfied with what I get for money. And if your broke you can trade in something old and get something new or my favorite take something new and trade it in for something old. I love this place! read more

Wanting to charge people a $10 deposit on a $25 pre order. Are you fuckin kidding me.? Sure I can see if it's a box set worth over $100. You lost me as a customer zia. I have always wanted to support local stores but I'm done. I can get my music on amazon or deep discount.com without The bullshit read more

It has been awhile since I shopped at his store. I forgot what a gem this place is. I was looking for a book for a present, and got a deal from Zia. I was able to order it online and pick it up at the store the next day! It was quick and easy and the book was in great shape too! The savings and the quick service is why I will be returning as a customer. read more

They're having a Memorial Day sale this weekend where you spend $100 and you get a $25 gift card. After taking them up on the deal yesterday I went back today to buy some more records. When checking out, the gift card that I was given yesterday turned out to be empty. The staff for the most part threw up their hands, handed me a business card with an email address on it to contact for any possible resolution, and said there's nothing more they could do. Their return policy puts you up a creek as well. Once they have your money, they will only offer you store credit. Needless to say I won't ever be shopping at this chain again. It's not like they have anything in their new merchandise inventory that can't be found on Amazon (most of the time for cheaper) or elsewhere online. This experience is a perfect example of the demise of retail and why it's going the way of the dodo. Pretty sad really. read more