I recently purchased a battery so that I could run on battery power during some of thy more expensive times of the day. They shut my solar off in March, they installed the battery, then proceeded to take 3 months to get the various components (including smoke detectors) set up. I failed my 1st inspection because they mounted the breaker box too high. Failed my second inspection because they had left holes which could cause water intrusion, as well as leaving a 5"x5" hole in my drywall. They came out, patched the hole, but neglected the areas that needed to be closed for water intrusion. The smoke detectors that they installed were installed incorrectly as I've only had them for 2-3 months and have already had to replace the batteries twice! Now, I have emailed, texted and called without a return call. This is going on 3 weeks without contact and I still don't know when my system can be turned on. I've spent more money without my solar on ac this summer (avg $250/mo) since it's been offline for 6 months. I will be filing with the BBB next. read more

They continue calling me to service my solar system after Titan solar went bankrupt. I ask fusion power to stop calling and texting but they keep bothering me. read more

I received a call yesterday and the gal worked so hard I'm getting this appointment with me. I had a 4:30 appointment today. It is now 5:54 and still no one has shown up. I say now why they have 2.5 stars. I definitely will not be doing business with them!!! read more

Run. Hang up the phone, delete the email, close the door to the sales rep. We bought their system ($150/month) for a magical $19/month savings. Unsure why their system is so inefficient or how it's legal to sell such a scam, but I hope you read this review before selecting Fusion Power. read more

A 3rd salesmen has now shown up at my door after being assured I was taken off their list. They ignore the no soliciting signs and claim they aren't soliciting. I wouldn't touch this company with a 10 foot pole as they apparently can't even read a sign. read more

Information and pricing given was incorrect They do not return phone calls as promised Took them about 4 months to get solar running Many re-inspections as work was not passing city inspections I would NOT recommend to anyone. VERY VERY disappointing. Sales staff was very pushy,made many false promises, installer NOT professional, office staff does NOT return calls appropriately and you can NEVER get a straight answer from them. Email me for additional info if you have questions gfcinwc@msn.com read more

I'm an actual customer (not someone complaining about a salesman knocking on my door). I'm very happy with how my recent installation went with Fusion Power. I even made a video about my experience-- https://youtu.be/Z16S-fZHj6I read more

After a good installation.. I'm not able to see a real savings on my bill. I will like better explanation about the first bill in order to avoid frustrated clients. Also explain all options before the purchase. I still no 100% with the savings read more

Quick response time, very helpful to say the least. Super knowledgeabl & helpful. There are some incompetent, unreliable with terrible customer service in the valley but not thsese guys. I highly recommend. read more

Jerk showed up last year and was pushy and rude. 2 different guys showed up the other day and were nice until I asked them to leave their card (Which they did not have) because I read some really bad reviews. Then they got rude. One review said "Do not even open your door to "Fusion Power Solar". I agree. That is probably why they do not show the logo. My Nextdoor.com is going crazy over these same guys in nearby neighborhoods. One lady has him on her Ring Doorbell 3 different times. Waving and trying to get her to answer the door, while she was at work. read more

These guys have been top notch!! Definitely would recommend them for their services! Everyone has been attentive and great with phone calls and e-mails! So far no complaints! We are about to have our solar turned on in the next week or so and this has been a way better experience than expected. You guys at Fusion have a rock star set of crews!!!! I hope this continues over the years!!! Thank you! read more

When we had our consultation we were made promises that have not come true...we considered solar to minimize our APS payment and save money while using renewable resources. So we contacted fusion power. They came out and shared how we can save money, and accomplish all of our goals. Both reps reviews months of our APS bills and calculated the amount of panels we would need to be in the negative with APS. To ensure we were in the negative they recommended adding more panels. In total we have 32 panels, I believe we added 10 more panels then originally calculated from their recommendations. In our loan we added money to replace the A/C unit and replaced the windows...we were excited at the possibility of saving money. That was not the case...our solar payment is $400 and our APS bill in winter months is $150-$175 and in the summer is $225 or more. When we contacted fusion power we were told both of our reps have moved on and they don't know what we were promised. Just so we are all on the same page our payments prior to new A/C unit and new windows were $280 all year long. So now with new windows and new A/C our summer bills are up considerably and we have a $400 solar payment. We have contacted APS numerous times to which were told we haven't had a spike in usage so something is not right with our solar. The one thing fusion had tried to do is "help us understand our bill" but it stops there. We have reached out to fusion MANY times with no answers besides call APS or "here's how to understand your bill". It is frustrating that we were scammed into this massive payment with no savings. We were supposed to be protected by any APS rate increases but that didn't happen. All in all if you are considering solar I would strongly recommend not doing it or at the minimum not with fusion. I have heard success stories but we are not one of them and fusion has not seem to care at all to help us be a success story. It's sad we were scammed. Don't be suckered and don't be scammed by this company. To respond to the owners reply: To be clear that's what YOUR sales team told us. We understand the solar payment. What we don't understand is how we were scammed with "if we bought your system added 10 more panels" then we wouldn't have an APS payment at all. In fact we were told by YOUR company we would have a credit from APS every month ranging for $-50 on. Your response to our post is EXACTLY what we have experienced through this entire process. You quite literally just proved our point on how this company of yours sells people lies, scams people, and doesn't not care about there customers. Horrible company, horrible customer service. read more

First of all, this employee name Joshua Bernard- one of representatives is bad at explaining the service. Second , this company charge way too much. I asked for a quote and I got 69,000$ for my solar panels and yet, other companies are charging me way less. This is a scam. The reps needs to be trained not only products that they sell, but also ethics training since it look like they are racist. I am an Asian Black woman, and the fact that I didn't sign the supposedly "quote" but I know it a contract, he simply replied that I don't understand because I'm black. Like why is this company even exist? When they hire racist , pushy, rude employees? I don't recommend this company. I don't even wanna give a single star. If your a manager reading this- please feel free to call me! Because this review is legitimate read more

Stay away from this company. Their salesman Justin lied to us about several things and now will not return our ph There are now seone calls. They will tell you anything just to get your business. Included with the solar installation they were suppose to have bird protection installed to keep the birds from roosting under the solar panels. We have called the company several times, have sent numerous emails and they continue to ignore us. If we do not have the bird protection installed like was promised by the next payment due we will let the finance company know why we are not paying any payments until the job promised has been completely finished. If this doesn't bring about getting this done then we will be going to court. Do Not Fall for this companies lies. read more

I am thrilled with the home solar solution provided by Fusion Power. From start to finish, their service and expertise have been exceptional. The team at Fusion Power demonstrated unparalleled professionalism and knowledge throughout the process. They took the time to assess my energy needs thoroughly and provided me with a customized solar solution that perfectly fit my requirements. Their attention to detail and commitment to maximizing energy efficiency set them apart. The installation process was efficient and well-coordinated. The technicians were skilled and courteous, ensuring minimal disruption to my daily routine. I was particularly impressed by their care in installing the panels to optimize sunlight exposure, showcasing their dedication to delivering top-notch results. I'm delighted to see the positive impact on my wallet. This August will be my last crazy power bill, and the best part of the deal is that I get to experience greater comfort in my home. The user-friendly monitoring system provided by Fusion Power will allow me to track my energy production and consumption in real-time, giving me a deeper understanding of my system's performance. I wholeheartedly recommend Fusion Power to anyone considering a home solar solution. What distinguishes Fusion Power is thier first-class quality assurance process and commitment to customer satisfaction. I never believed I could be glad that a salesman knocked on my door, but Fusion Power changed all that. read more

Out of business? As of now I am giving Fusion Power 1 star. Neither the AZ nor TX locations answer their phones as of this morning. Not even an option for a voicemail, which worked 3 weeks ago, when I left a voicemail. Very disappointing. read more

We have been talking to a lot of companies about solar, but this was the first company that we felt confident in getting a solar system. Our sales person was informative, patient and able to provide effective explanations for all our options. In addition, we were given the opportunity to tour their facility in Chandler. We were impressed by their operation and the explanation of the process from planning and design, installation and support. They have their own trucks for service and installation. Part of their service is removal and reinstalling in case of roof repair. All of their personnel were professional and efficient at each stage of the process. A project manager was assigned. The only hiccup we encountered was getting our system activated once installed. That was our city inspector process, and not the fault of Fusion - in fact, they sent an electrician to meet the inspector to resolve the questions on our site. That's dedication! We are now up and running! Our only disappointment was the time between the completion of the installation and when we were connected to the power company, but that's the downside to living in a small rural town. We were very grateful to the Fusion team for keeping us in the loop on the situation. read more

Do not use Fusion Power when purchasing solar. Back in September we were approved for financing with Fusion Powers finance company and all was good to go!! Here it is now November and no solar and now not approved through finance company anymore. With repeated phone conversations and text messages with our salesman Luke could never get reasoning as to why? Finance company kept wanting my husbands W-2s. Come to find out finally, the reason for not approving was because my name was put on the credit application first and my husbands second. I do not work and the salesman put my husbands income for me- showing I made the income. Bottom line- it shouldn't take repeated phone calls to finance company, Luke at Fusion Power, and text messages to Luke to see what is going on. Company is not on the ball with when it comes to customer service. I even texted last night 11/10/2020 Luke our salesman wanting the owner of the company's name and number!! Still no response. After reading other reviews on Fusion Power, I am glad we didn't end up getting the solar installed. Company seems to have issues with salesmen and customer service!! read more

This company conned me into getting Solar, I discovered all the lies after the fact. They said they were going to do certain things and then after I signed they decided not to do them. They don't stand behind their work either, they caused an air leak in my bedroom ceiling and said they would fix it and never have come to fix it, nor will they respond to me. They said my payment to SRP would only be $32 for the next 25 years with no more than 1.9% increase per year! Well that was definitely a lie! Anyway, I'm posting on the BBB NEXT. Stay away from this company! read more

Pushy cold calling salespeople. After telling them multiple times that I wasn't interested in their service/product they started making rude and snarky remarks. When I asked questions, they didn't have answers, just sales scripts. After 19 minutes they hung up on me. Fusion Power, your sales funnel is leaking and reeks of incompetence. Your lead generation and conversion rate would be better if you changed your approach. If you fail this bad on a lead gen call, what does the rest of the business look like? Hint -- see other reviews. read more

Scott the solar rep stated all i would pay is the price for electricity just an average a on my bill. Just pay the installation cost of 2k for the panels for 10 years. I signed the Documents the night. Three weeks later my ten year payment plan is now twenty years. My payment is now three times more then i am paying without solar. What a big loss! i cant sell my house until my solar is paid for. We are screwed! Don't waste your money! So much for saving the environment. read more

Absolute scam! We spent tons of time with a salesperson (Sean, cell phone # 602-903-0214) and chose to move forward with them and then never heard from them again. No need to retain an attorney to figure everything out contractually. Anyone who has a similar view, ping me, and we can move forward with a class action lawsuit. read more

Awesome Company. Upfront with everything, honest strait forward Sales Rep. I always was able to get ahold of someone to answer my questions! read more

I originally reviewed this giving 5 stars but now after learning their tactics to sell this system were misleading, I am so offended and wish I could give 0 stars. We were told during the consultation that we would get a tax credit back from federal and state totaling up to 14k. Once we got this money we were to put it back into our loan so that our monthly payments don't sky rocket. We agreed and were very excited thinking this would be perfect for us. Come tax season I quickly find out from my tax expert that this so called credit is only for tax liability, so if you owe taxes it will go towards that. IT IS NON REFUNDABLE. If you have NO tax liability this credit sits there, basically stop paying taxes and then next year it covers what you didn't pay. So here I am wondering how the heck I am suppose to pay 14k to my solar system when I DO NOT get this tax refund like the sales rep said. I am now stuck with a $400 monthly payment because of their misleading tactics to sell us the system. Had I known that this credit is in fact NOT refundable and that we could in no way use it to put towards this loan I WOULD HAVE NEVER SIGNED UP! Stay away OR make sure to have a tax expert at the consultation with you so you don't get screwed like we did read more

I am writing to report a distressing incident involving Fusion Power and Orka LLC (formally known as Solar) that necessitates your immediate attention. On 11-2022, I engaged in a business transaction with Fusion Power and Orka LLC, only to discover that the owner of Orka LLC (Solar) /manager, Adam, had stolen a significant sum of my money (3k). A rebate that was coming to me was paid 09-30-2023 minus 3k owner/manager Adam took for himself as a management fee. He was already paid thru existing contract upfront. This action is both unethical and criminal. He will not return money and Fusion Power is simply putting the blame on them to wash their hands of this matter. Thus, continuing the circle of predatory practices that they are aware of. I urged the Better Business Bureau to investigate Fusion Power and Orka LLC thoroughly, given their history of customer complaints and unethical practices. I also request that this complaint be made public as a warning to potential customers. Save yourself the headache of these predatory companies. read more

Everything went super smooth and efficient. Everyone we had contact with was super helpful and courteous. The installation went smooth and the guys had us laughing all day. Would highly recommend them to all our neighbors and friends. read more

Do not go to this company. There are plenty of other solar companies that probably respond back. We had to wait 6 months!! For our solar to be turned on. Not kidding. This process takes 6 weeks, maybe more but with this horrible no communication company it took 6 months! They are fast to have you sign but after that ..good luck getting call backs or help. We went through to representatives and we thought ok maybe it's just one , nope this is their practice. I sent text, calls no one responses and when they do they blame their company or TEP and that is crazy cause TEP makes money soooo who is to blame. I am trying to be helpful to warn others!! Do not go with this company read more

Great company to work with. Unmatched customer service and took care of all my needs.

Fusion Power is a world class Solar System installer. I was treated like family and all of my questions were answered with no BS. I would rather have someone knock at my door and show me savings then get blasted by telemarketing. read more

Pushy door to door sales for a scam service. Hard pass. Had to slam the door in their faces.

The installation of solar panels on my roof was completed on February 9, 2021. I'm still waiting for the system to be turned on. On April 11, I received an e-mail from APS that said: "There are fourteen days left to interconnect this generating system for application #APS-155231 for PV Only located at 727 W WINDSOR AVE PHOENIX, AZ 85007 . If the installation is not completed, application #APS-155231 will be canceled. A new application will be required in order to proceed with the interconnection." I've called repeatedly for an explanation, but to no avail. Communication from Fusion has been close to non-existent. On the positive side, the Titan Solar team that did the installation worked efficiently and cleaned up after themselves. Customer service is abysmal so far. There's zero follow-up. I can't' evaluate the system or its performance because I STILL DON"T HAVE interconnection. Slick sales presentation but very poor delivery. I'm disappointed and disgusted. read more

Fusion Power is excellent! They installed my solar system quickly, after applying for all the proper permits. They were quick, efficient, communicative and the panels look great ! I would highly recommend this company and my salespeople Bill and Rafi! read more

I had a call with one of your agents today in order to discuss options. He brought on another agent to assist. When the agent got on the phone, he requested my user and password for APS. No credible business would ever do this. He continued to state that he couldn't do anything on my account with the information. I laughed and explained I would NEVER EVER give my information over the phone. Apparently he thought I was off the line and he was speaking with his coworker and continued to say: "There he goes. WHAT. A. PIECE OF SH#$! WHAT A TOOL! WHAT A PIECE OF SH@#!. I stated that I was still on the line and he continued with his rant. The original agent came back and stated he hadn't heard the last part. We spoke for a bit and told him we would not be doing business. He was understanding and said he would escalate the issue. However, the original agent should be fired immediately. While I never do this, I will be spreading the word of this incident as much as I can. There is no way anyone should be doing business with anyone that speaks about the customers in that way. read more

When I got Fusion solar I was told that I would get a federal and state tax rebate. I asked them if that worked for me because I was retired and did not file taxes. They assured me that I qualified. So the following year I called a tax guy to get my taxes done so I could get the rebate. I was told that because I was retired I didn't qualify. I had to have an income. So I purposely got a part time job so that my 2023 taxes that I would file I would get my rebate. Well because I had not filed the first year after the solar was installed I was not entitled to the rebate. Also that the only thing the rebate was good for was if I had paid $12,000.00 in taxes that year then that would be the only way I would old get the $12,000.00 rebate. What? That was not what I was told. I have spoke to many people that were also told the same thing. So Fusion power is outright lying to elderly retired people that are trying to do the right thing. I was lied to about all of it. When I called their offices to find out what the deal was, I was continuously told that Justin was not available or that they hadn't lied to me about the rebate. I have tried for 2 years + to get this resolved but all I am met with is no return calls or them claiming ignorance. No one has Ever and I mean ever called me back to discuss this matter. It is all lies and if you are retired they will lie to you to get the sale. Buyer beware of this company read more

They have called my home several times and hung up on me when I told them I was not interested. I do support companies that use harassing and manipulative tactics. There is a reason they have such horrible reviews. read more

We went with Fusion Power on not one, but two houses. My advice? Do not get solar panels unless you have the money to pay off the loan in a few years or you will see very little to no savings as a whole. I like Fusion Power in general, although it can be challenging to get in contact with them at times, and we are saving money on our electric bills. Unfortunately, every dime of that savings goes towards the solar panel loans, making our net savings each month a zero or in some cases, in the negative. I would never have gone Solar unless if I didn't know I would have these loans paid off years before they normally would be so we will eventually see the savings. But those who live paycheck to paycheck will not because by the time they get done paying off the loan, the solar panels will more than likely need to be replaced with new ones. So please keep this in mind when making your decision to go solar. read more

Me and my amazing wife bought a house back in March 2019. After almost a year of high bills with APS we finally went solar. Luke was our rep and did an amazing job educating us. I shopped arround 5-6 different other places and didnt get near the quality customer service I get from Luke and his team. They really do care and worked with me every step of the way. I've now had solar for a month and will never look back. The purchase and experience was well worth it and I would reccomend anyone to consider them if you are going solar! read more

Fantastic experience. I learned so much about Solar and how it could help my family. So glad I finally decided to make the change. No more messed up rate hikes for me! Thank you Fusion. read more

Nothing but great things to say about this company. The power consultants they send out to see you are great at what they do and were very patient in explaining the whole process that takes place when going solar. I have already referred two people to this company and they are extremely pleased as well. Thank you Fusion Power. read more

Trustworthy and on time. Kept me up to date on the whole process and didn't oversell anything