Best customer service in the valley, Darian helped me through my system, everything works great and…read moreI know I can count on him for great service in the future. Thanks Chris

Tried reaching out for a quote through Yelp quote system. They replied asking for my phone #. What…read morethe hell is the yelp quote system for if it's just a contact-grabbing tool? I recommend de-selecting your company from the Yelp Quote system. This is an ONLINE quote system and they're asking for my PHONE NUMBER so someone can "reach" me? What??? WOW.

My solar company, like many over the last few years, went out of business a couple of years ago…read more My system is only about 4 years old and has overall been working fine, but here and there, it does quirky things. Dave used to work for the company that installed my system, but is now one of the owners of Sunny Energy RX. I reached out to him with some questions, and he answered right away. Every once in a while, I have questions about my system or things it does, and Dave is always available to answer my questions and give me advice. He is under no obligation to help me out, but always does. He is always friendly, professional, and gets back to me quickly. I wanted to sign up for the monitoring service they have (one less thing for me to worry about). Unfortunately, they do not support my system yet (they are working on it, though), but Dave said that he will check on it from time to time on his own, just to help me out! Wow! It's great to know that there is a company that will assist us, diagnose problems, and do repairs for those of us who had our installers go out of business. It's a service that is greatly needed for many people. I highly recommend Sunny Energy RX!

I needed to have a SunPower solar panel replaced (SunPower is bankrupt. The SunPower solar panel…read morewarranties are being managed by Maxeon. It was difficult finding a company to diagnose my problem, let alone install new solar panels. Dave from Sunny E jumped in and replaced my solar panel within a few of weeks - it would take months for SunPower to replace a panel. Not only that, Dave took care of interfacing with Maxeon regarding the warranty. Maxeon was also very reasonable regarding handling the warranty so I had an excellent experience! Tom Y

Garrett was great to work with. There was absolutely no pressure to buy anything. Garrett explained…read moreall options and came up with the best solution for me. I have nothing but positive things to say of the whole experience . Everyone I worked with there was great and Garrett is very knowledgeable .The on-site crew, Craig and Johnny answered any questions that I had , and your knowledge and experience helped me make the right decision . I was always updated on every step of the install .And even though I did not speak with her , Andrea kept me updated through email. I am definitely a satisfied customer. Thanks again.

Reached out to a handful of solar installation providers regarding putting up a home system; was…read moreimpressed by Simple Solar and their professionalism, high quality hardware, ease of communication. Didn't hurt that their quote was very competitive as well! They took care of the process throughout the installation and permit process.

I contacted Green muscle solar to detach and reset my solar panels as part of getting my roof…read morereplaced. I had a quote from another company at a slightly lower price and asked if they would be willing to match it. They promptly agreed and quickly coordinated the job. The project manager Paula communicated with me every step of the way and her crew arrived as scheduled. They performed the job quickly and left everything organized and off to the side while the roof was replaced. Once the roof was replaced there was a slight delay in getting the panels reinstalled, but Paula let me know right away of the delay and her crew arrived as promised to reattach the panels. They quickly reinstalled the panels and left the sight very clean (as if they had not been there at all). I truly appreciate the professionalism, communication and courtesy shown by Green Muscle Solar. We all hate to shell out a few thousand dollars for these types of projects, but it makes it less painful when you deal with a company who goes above and beyond to get the job done.

After doing some research last year, I decided on purchasing solar. I narrowed my installer options…read moredown to three and got quotes from all of them. I decided on Green Muscle and was extremely happy with the entire process. Somehow, they had excellent customer service, excellent pricing, AND we were happy with the outcome. Andre and Paula were fast to respond and very communicative. I can't remember the name of the guy who was in charge of install, but he was awesome too. My system has been up and running for a while now and we couldn't be happier. Our APS bills are already way lower than last year and we haven't even hit summer yet. I actually think our system will pay for itself even faster than we thought. I highly recommend them if you're interested in solar!

A great experience from the beginning to end. The install was seamless with an excellent crew. Even…read morewhile waiting for city and aps approvals, they kept in constant contact.

In an otherwise great experience, the fact they make you prove you have birds nesting under the…read morepanels PRIOR to getting the free netting put up is an absurd policy. It's common sense and comes off as cheap and lazy to not address this out of the gate. I now have a several months-out appointment to get this installed. In the past 2 weeks I have had 4 dead birds fall out onto the side yard and clear damages I'm hoping gets cleaned up prior to the netting install. All of this could be avoided with a thorough company that took pride in their work. Scott Czosnyka was my rep and I could not say enough good things about him. An excellent guy who is great at what he does. It was a pleasure working with him.

Only interested in selling me a new system and not fixing my current system!! Very disappointedread more

Eds was our project manager. She was on top of everything. She was able to answer all of our…read more questions and if she did not know the answer she found someone that did and got back with us very quickly. Eds coordinated all our appointments including our pre and post inspection. She is an amazing advocate. You will want to request her as your project manage/coordinator if you choose to do solar.

EDs has done a great job of moving our project along and communicating often about progress.read more

Glad Our World Energy stopped by our house and informed us about a missing component for our…read moreexisting solar energy system that could help us become more self reliant. The process has been smooth from the proposal review to getting our battery installed and Eds has been awesome from the start, asking how I preferred to receive updates and the frequency so I stay updated on our project. There was a small hiccup with some crossed wires that happened on a weekend, but the on-call tech, the sales rep, and Eds were great getting everything resolved as quickly as possible. Appreciate the entire Our World Energy team!

My husband did extensive research when he started shopping around for a second system and a backup…read morebattery as we were screwed with the first company we went with. He chose this company based on their amazing reviews even though I didn't feel comfortable at all since it wasn't a local company. Another deciding factor was the rebate we were supposed to have processed for our battery which would ultimately make it free. My husband dealt with Robert Healy (senior energy consultant) throughout the process and said he was extremely helpful and communicative. During installation, there was a lot of miscommunication in regards to what they said and what SCE told us, it almost felt like we were doing most of the leg work in processing everything. The installers would just show up whenever and although they were professional and polite, they would go missing for long periods of time while they took up all our garage space with the panels. They also had shut down our first system for a month which resulted in an outrageous electric bill for us. When I asked about that when they came back a month later, they said it shouldn't have been shut off and turned it back on. In almost a year since having the panels, we still paid a bill every single month with a supposed 125% coverage. We went back and forth between this company and SCE with NO solution or help. We were frustrated and were told that it's because the weather was overcast and the panels weren't getting enough sun and that's why we were stuck with a bill. Nearing a year later, we can't get a hold of anybody in regards to the battery rebate!! My husband has emailed and kept getting passed around over and over with now zero communication from this company. Robert emailed to tell my husband on January 5th 2022 that the rebate was being processed and it would go through by the 7th, that was the last we have heard on the rebate status and we have been ignored ever since. I don't know if all solar companies are like the two we have used, but it's completely unacceptable and unprofessional. We wouldn't recommend them at all!

TL;DR: It took over a year to get my solar panel system installed and activated, and it only got…read morecompleted that quickly because I stepped in and managed the project myself when Zenernet wouldn't. I signed a contract with Zenernet for a solar panel installation in August of 2021, based on fantastic reviews for customer service and being rated as one of the best solar companies to work with. Additionally, Zenernet offered Tier 1 panels. We weren't planning to finance the system, so there were no issues with banks, etc. Our original estimated installation date was the week of November 22, 2021. After signing the contract with Zenernet and approving the final design, we were waiting for the permit to install the system from the city. It was taking a long time and our estimated install date came and passed. I had a Zenernet project manager calling me weekly to give me an update that amounted to "still waiting for the permit" for about 5 or 6 weeks until I decided to investigate myself. A five minute google search brought me to my city's permit website. I looked it up and the project permit was rejected by the city almost immediately after Zenernet filed it due to it being filed under the wrong category (it was filed under "electrical" instead of "solar"). I called Zenernet to tell them about the issue and they said that they had already fixed it and re-filed the application but I didn't see that on the permitting website. I looked a few hours after talking to Zenernet, and what do you know, there was a brand new application filed under the correct category. Oh well. Several weeks and months passed with various reasons for not making any progress. I got an email from Zenernet saying that I was being assigned a single project manager to be my single point of contact as several customers had complained about having to communicate with multiple contacts at Zenernet. I replied to the email, cc'ing my project manager, and got an auto reply email from them basically saying that they're too busy and will get back to me whenever they have time. I continued to get passed around from one rep to another for months until finally Zenernet informed me that the installer that they hired for my project indicated that I needed to do some landscaping work in front of where the inverter panel would be located, but they didn't have any information about what exactly needed to be done. We went back and forth on this for weeks until I asked to talk to the installer myself and was informed that the installer wasn't responding to requests for info from Zenernet. I told Zenernet that it appeared that the installer might need to be replaced if they won't respond to their requests and won't tell us what landscaping work needed done. Several weeks passed again and finally Zenernet informed me that they found an alternate installer who was more responsive. The new installer was on the ball and found issues with Zenernet's system drawings, etc and fixed their paperwork, essentially without being paid. The new installer ultimately fixed Zenernet's system plans, city permit application and submitted an application for interconnection with the electric grid. Meanwhile, Zenernet seemed to completely give up on managing the project. I heard nothing from them for weeks on end and my messages would often go unanswered or take weeks to get a response. The new installer got all the paperwork in order and (finally) scheduled an installation date (scheduled for early August 2022). When the installer went to Zenernet's warehouse to pick up all of the equipment the day before the installation, no one was there to get them the gear. They spent the entire morning and most of the afternoon just sitting there waiting for their equipment. They tried calling my project manager and the Zenernet CEO with no response. I did the same when the installer called me and told me what was happening and that they might need to reschedule. I also called every contact I had at Zenernet, including emailing the CEO and calling both his office and cell. Someone finally got them the equipment at the very end of the workday. We got the panels installed in early August 2022 and all that was left was to get connected to the grid. Meanwhile, Zenernet was emailing me "updates" about my project that were months old. I kept replying that the panels were installed and if they wanted to be helpful, they could work on getting our application for electrical grid connection approved. I never got a reply to that. I tracked down our interconnection application and walked it through the process myself and got connected. Later, I got another "update" from Zenernet and I told them the project was done but they didn't respond. Once they called the installer and realized they were done, they sent me the invoice for the final payment, saying they wouldn't help with the interconnection until I made the final payment. Continued in attached photo.