Our Program Coordinator, Eds was fantastic! She was in contact with us throughout the installation of our solar system. She was available to answer any and all questions asked. She is a valuable asset to Our World Energy! read more

Eds was professional, efficient and clear on the plan for our battery installation. She texted me before and after the project was complete. I highly recommend their service. read more

I am writing this review to warn other homeowners about the deceptive sales practices, lack of transparency, and non-existent customer service from Our World Energy (OWE) and Palmetto Lightreach. If you are considering doing business with them, please be aware that what you are promised verbally does not align with how these companies actually operate. Deceptive Sales Tactics & Hidden Entities: When I signed up, the sales representative assured me that my new solar bill would be the same or only slightly higher than my current electric bill. Additionally, I was verbally promised that the company had a reimbursement process that would cover up to $5,000 toward replacing my home's roof.Furthermore, the salesperson explicitly told me that the agreement was a standard solar lease. However, when looking closely at the actual documents, it is structured as a Power Purchase Agreement (PPA). Misrepresenting a PPA as a lease is a massive financial deception, as a PPA binds you to buying power per kilowatt-hour from their system rather than a fixed equipment payment.The entire signing process was done electronically. At no point was it properly explained or disclosed that Palmetto Lightreach was a separate third-party entity heavily involved in this contract. The final paperwork was incredibly long, deliberately confusing, and failed to clearly outline how the two companies divide responsibilities or who a customer should contact for support. Vanishing Customer Service After Signing: The moment the digital signatures were submitted, communication vanished. The installation took far longer than promised. My salesperson as my only point of contact. However, he was frequently "out of the country" and incredibly difficult to reach. I had to figure out who I needed to contact to help me which was incredibly confusing with the two companies being involved. Bait-and-Switch: After the installation was complete, OWE completely reneged on the $5,000 roof reimbursement promise. This is despite ongoing discussions where the salesperson explicitly promised the coverage and even contacted my roofing contractor to gather the documentation required for the reimbursement. For months, OWE claimed they simply "could not reach" their own salesperson to verify the claim. Unbelievably, immediately after I informed them that I filed a formal complaint with the Illinois Attorney General, OWE suddenly claimed the salesperson no longer worked for the company. This convenient timing demonstrates a deeply concerning pattern of shady and evasive business practices. Delay Tactics and Total Administrative Incompetence: Because of these breaches of trust, I contacted both Palmetto and Our World Energy to demand a cancellation of my contract. Both entities have engaged in blatant stonewalling and delay tactics. They repeatedly ignore direct questions, demand "more proof" of things already documented, and routinely close out support tickets claiming the matter is "handled" when absolutely nothing has been resolved. The administrative disarray is so severe that they have even addressed me by the wrong name in official email correspondence.Most recently, OWE's legal team stated they would only communicate with me via email due to potential legal action. Yet, days later, my case was randomly assigned to a new project coordinator who sent me a text message asking "how my experience has been so far." This new representative had no idea who I was, possessed zero knowledge of my ongoing dispute, and clearly failed to read the extensive notes on my file before reaching out. Our World Energy and Palmetto Lightreach operate a system designed to trap homeowners using verbal misrepresentations, layered corporate structures to avoid accountability, and intentional administrative neglect. Do not trust their sales pitches. I have been forced to escalate this to state regulators, and I strongly advise anyone reading this to take their business elsewhere. read more

I'm going to give you a special insider tip from a customer who learned the hard way that you want to avoid this company. Did you know they can bring in installer team from Texas? And this group messed up out installion so a new team from Arizona had to come and fix it? Better yet we learned that the Texas crew has made mistakes before, so we weren't the first ones. Did you know that after the fixed install another guy came out from their place found another issue which he fixed? Where you aware that the battery pack they sell (we didnt want Musk) they clearly do not know that it requires a piece inserted to get Maricopa County inspector to sign off? Who knew. Not us and clearly not them. Don't worry they had the piece the second time the inspector came out. For the final inspection sign off it was an added cluster. Ignore the times they give you because they are just hypothetical. Let's see 9 to 12 pm doesn't mean 2.45 pm. Where did these times come from? The cable guy does a better job. Bonus - Did the company ever call us to apologize for their ineptitude? Nope. We had to reach out to get them to give us a small refund. Which was pulling teeth. Don't fret though they send the bill faster than they finish the project, and we totally understand the inspector time-frames which are beyond OWE control, but for a company who strives excellence I make a small recommendation. Don't ever bring in the Texas crew to anyone in the area. I ask on behalf of the customers you supposedly care about. In Maricopa County. read more

June 2026 electric bill is already at 220$+ another 340$ for the solar panels running my a/c at 78. The worst financial decision I've made in my life by far. Worst then buying a new car. read more

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I was told by the salesman that I would have no bill from my energy company. Now to find out I am overproducing what I've been using and still have a bill from the energy company. I didn't get a battery with the system so I am getting two bills now. I've been trying to reach these people for over a month calling and emailing multiple times and no reply. One time they did answer and I questioned them and they only blamed the energy company for me not getting my credits and savings. Trying to get this removed asap. I don't want two bills anymore. I would give 0 stars if I could. read more

NIKKI-Project Coordinator Review Nikki was so helpful with coordinating this project since i am in another state. She was very patient with me getting things completed. I really appreciate all the help. read more

Nikki - Project Coordinator Review. Honestly, have been really happy with our experience with Our World and their installation of our solar setup. The icing on the cake was Nikki: her ability to communicate and followup including reassurance when things were pending or needed changing. She did an amazing job as did the rest of the crew that we had perform our install and monitoring. Would highly recommend this company if you're looking for quality work and excellent follow through. read more

Our installation crew worked hard and did a good job installing our system. Afterwards, Rea followed up to inform me that I should register my system with Tesla as soon as possible to take advantage of a soon-to-expire rebate program. Without her input I wouldn't have known about the program and would have lost out on a $1000 rebate. Thanks Rea! read more

EDs has done a great job of moving our project along and communicating often about progress.

They never call you back. I am a Realtor and I have called, texted, emailed for 3 weeks and they never return it. We need to transfer ownership but can't until I talk to them as there are some problems. Terrible customer service in my opinion read more

Nikki was extremely helpful and handled our Tesla Wall rebate process for us. Eliminating a step for us to have to do which was very helpful. If you get to work with Nikki you won't be disappointed! read more

Noemi is knowledgeable, pleasant to deal with on the phone, amd regulary updates me on permitting status.

The solar installation process went very smoothly. Communication was great, Marlon and Noemi kept us informed. The technicians were very efficient and answered any questions we had during the process. read more

Do NOT go with this company. I have never experienced this kind of terrible and incompetent service from any company in my life. Full stop! From the start of the installation, where their techs wanted to run conduit under the front eaves of a home with large L shaped decorative wood under the eaves about every 8 feet; to their complete and utter destruction of the eaves saying they needed access to go into the attic. All of this right next to where a qualified electrician installed conduit for my EV charger in the garage and did not destroy the eaves to do it. It gets even worse. I am an engineer and I questioned some of the decisions and designs. I was told I would not have clipping - which is a point where the PV energy is higher than the inverter's capability to return the energy to the grid or to the home. This is a more pronounced effect on systems in the months leading up to and after summer solstice when the Sun is higher in the sky. It's basically solar panels on your roof that you've paid for that are doing absolutely nothing for you. I got clipping in January! They completely overutilized an 11.5 kW Powerwall 3 with over 15kW of PV arrays and put only 2kW of PV on a secondary 3.8kW inverter. This is total design incompetence. Furthermore, I informed them that they failed to even commission my secondary Tesla Solar Inverter when I realized it was off and was not doing anything; part of the reason I was not getting the full value out of the system I paid for! They did finally commission the secondary inverter about 3 weeks after PTO. In January, an entire string went offline consisting of 10 of my 43 panels or about 1/4 of the solar production. Multiple appointment messages were sent to me, and now in the hands of my attorney, where they scheduled to come out and fix the problem only to NO SHOW. No message. No call, just NO SHOW. I get a message either later in the day well beyond their scheduled arrival or the following day saying "You may have requested a change in your appointment time, so here's the new time!" Laughable! I wish I was joking. I have all of the messages and this is not a joke. Our World Energy finally did come out to address the bad string - on March 3, 2026! Their competent staff walked on my solar panels - literally walked in the middle of the panels - I have pictures for my attorney. I told the Our World Energy you don't walk in the middle of solar panels! It can produce micro cracks in the cells. He said he didn't know that. After my appointment on the 3rd where I had 75% production, they left me COMPLETELY INOPERATIVE!!! From 75% production to 0%! That's where my system is today. A $53,000 investment I am still paying for doing absolutely nothing for me. Three times since March 3rd they have scheduled to arrive to fix the system and THREE TIMES THEY HAVE NO SHOWED after I rearranged my schedule to be home when they said they would be there for the repairs. This is the most unprofessional, and incompetent company and organization you could ever do business with. Do NOT make the mistake of trusting the sales people. Do yourself a favor and steer clear of Our World Energy! read more

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I can't begin to tell you how happy I am with Our Works Energy. My Project Manager, Rod was outstanding. He kept me in the loop at every step of the process. Rod made sure I understood what was going on, always asked if I had any questions, and apprised me if the next step of the process and approximately how long it may take to begin and/or complete. I had a lot of questions and Rod was very patient and understanding. You have a great employee in Rod and Our World Energy is a wonderful company. I am extremely happy with my solar panels, the battery, and its entire system. read more

Do not get solar through this company they will keep knocking at your door and tell you everything you want to hear. They put a way bigger system on our roof than the inverter could handle so we're capped at the energy we can get they said we wouldn't have a power bill. But we still do so now we're stuck with 2 bills. Do your research before you sign papers!! read more

Noemi has maintained contact and updates me regularly. She offered to research answers to my questions Much appreciated, Christine

They installed solar in a timely manner, with battery backup about a month ago. The battery seems to have done it's job, as there was supposed to be a power outage in my area but our house didn't lose power. I still waiting to see how energy prices compare to before. My only real concern right now is with how the lease works. I dind't consider this when I first signed on but if I want to seel my house before the solar lease is up it might be difficult, although from what I understand I could buy out the lease at the time of sale so the home buyer wouldn't have to worry about it. read more

The salesperson sure did tell us how great of an investment this would be and why their company is best but lied flat out to our faces. Told us we'd get a check from OWE for the first two months to offset the loan payment for the panels so we aren't "paying twice" for energy from SRP and for the panels while we start to generate power. No, we didn't think to get this in writing and learned our lesson. When we called and spoke with a supervisor, he knew exactly what was told to us before we said it and then said that if we didn't get something in writing it won't hold up. Essentially admitting he knows about the dishonest sales practices of his salespeople and refusing to make it right. In fact, they've ghosted us for over a month when we demanded to speak to a manager. We've been charged our highest winter bill from SRP for similar energy usage despite having the panels. When we reviewed why with SRP, we learned (now another SRP agent misguided us initially so this part isn't completely on OWE) how much of our generated energy we were wasting by selling back to SRP. The OWE agent said that we would just be storing up our energy at SRP and buying extra... the entire process was intentionally misleading. Additionally, he said we'd be getting enough panels to provide 110% of our energy needs based on our previous year usage with SRP. We are only generating about half right now, though I know winter is a bit different with shorter and more overcast days . We will see how short this pans out in the summer but I definitely do not expect close to that promise in generated energy. Now, we had intended to buy solar but had not yet done any research prior to this meeting as it came on spontaneously. Since we were interested, we agreed expecting to hear him out and not buy. But with the tax incentives changing and the timeline presented, we felt that moment was the best time to buy. I wish we had researched or heard the pitch from other companies prior to jumping on this. RUN FROM THIS COMPANY. read more

From the start--Over promised timelines and under delivered and this was salesman Cummins. This person set the company up for failure as it relates to customer service at start. Then there is never a project manager on site, all email or text and many times so delayed the people come and go and they are not aware, and each person who comes out doesn't know what the plan is or what the others did and many mistakes have been made by the independent contractors employed by Our World Energy. Slowly with the new project manager Khalid it is getting addressed which is appreciated for the early issues that no one else would address. I have went through 3 project managers and this last one Khalid is a good one, not on site but he communicates, 8/10 stars for him. Logan is a local tech who we got later in project and he is Excellent 10/10 stars for him as he responds almost immediately when it counts. Sad I didn't get these guys till 7 months into project; btw that salesman who sold me this mess said would be 6-8 week project. This recent rain storm on Tuesday had our kitchen ceiling falling down... woke up to this at 6am Wednesday due to the solar install because the installers broke over 100 tiles with install and obviously tore the protective paper when removing tiles and it's proof by this event they did not replace or seal the paper on roof, or would not be leaking. I just don't trust all these contractors and with no onsite project manager here to supervise this is what u get. Now I have a leaking roof, and if Tech Logan was not local and takes great pride in his work we would not be getting any response until Monday of next week as this is when they can send a roofer. How is this acceptable? I text Logan at 6am and he literally responded within minutes...Logan saw the leak and got up in our ceiling, our attic and on the roof to document issue and made our kitchen usable... cleaned up like a professional and placed a temp patch of drywall until the company could respond. He did so much more and hard to explain.. it is just excellent 10/10 service. Now having to wait for a roofer and our project manager(who has been good so don't get me wrong) can't get anyone out this week and not till next week?? So when it rains I will have more damage ?? This isn't acceptable!! I had no roof issues ever and the issue caused by company and soonest response is Monday of next week!! Meanwhile the risk of more damage to my home compiles if there is another storm. I regret signing on the dotted line for solar... it has literally been a nightmare project and so many issues that I can't even document them all or u would be reading for days! read more

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It has been 4 months since my last review here and no one has contacted me. If anyone working at Our World Energy reads reach out to me asap. I want these panels off of my roof immediately. read more

I wish I can do negative stars. I'm so over this company. I can't get any help their sales pitches are false, their installation process is horrible. No communication. I've been told to call them and ask for a manager except I sit on hold waiting for 4 plus hrs and when I pick the option to get call when my turn they don't call me back. If anyone else on here wants to go to 3 on your side then contact me. This company needs to ge exposed for horrible business practices, fraud and customers losing lots of money. read more

No money up front was nice but many promises made by salespeople is not the reality! If I had to do it again I would select a different company! read more

Glad Our World Energy stopped by our house and informed us about a missing component for our existing solar energy system that could help us become more self reliant. The process has been smooth from the proposal review to getting our battery installed and Eds has been awesome from the start, asking how I preferred to receive updates and the frequency so I stay updated on our project. There was a small hiccup with some crossed wires that happened on a weekend, but the on-call tech, the sales rep, and Eds were great getting everything resolved as quickly as possible. Appreciate the entire Our World Energy team! read more

We had more panels and a battery system installed 2 weeks ago. Our first experience with them was a nightmare ! We were assured that this time was going to be smooth and much better. They promised us expedited inspection. 2 weeks later , they aren't asking multiple calls , messages left for a call back. We are paying full price on our electric , as we are running air 24/7 ! Total mistake in our part to trust this company again ! They also broke thru our patio deck and didn't let us know !! My husband twisted his ankle as he stepped out in the deck in the evening !! There isn't any zeros to give on their rating !! Stay away from this deplorable company !! read more

Very professional and communication is on point. I always knew the status of my project

Our new solar system just came online and I'm thoroughly impressed with the service I received from Our World Energy. Every step of the process was just amazing. It all started when I posted on reddit asking about quotes received from other solar companies. I received a response from u/TucsonSolarAdvisor, who offered to discuss my questions in DMs. They were incredibly helpful, answering lots and LOTS of my questions with zero pressure to buy anything. I eventually asked and started the quoting process for a system through Our World Energy. After accepting the quote, things moved quickly. I was put in touch with Nikki, who did an amazing job keeping me informed every step of the way, even remembering to touch-base on a weekly basis when we were just waiting for the local utility company to complete their steps. The longest part of the process was easily the local utility company. It took more than 3 months from when the panels were up until Xcel finally approved everything and the system could be turned on. Nikki kept us updated the whole time, including when to expect visits from xcel or OWE techs as they worked through final inspections and adjustments. My only critical feedback for OWE is their payment process. At this point, every company should have simple and secure methods of taking electronic payments with no added fees. That said, OWE was happy to wait for a check to come through the mail and never pressured me on payment due dates. Overall, I'm incredibly happy with the entire process and the result. While waiting for the system to come online, Xcel announced a 10% rate increase, which cut my estimated investment recovery time by a full year. I'd highly recommend Our World Energy to anyone looking to avoid skyrocketing energy costs. read more

Extremely slow to non existent communication. Very poor customer communication. Never showed up after waiting weeks for install and removal. Uncaring and false promises. Avoid like the plague. read more

Avoid this company at all costs. I have been attempting to get this project finished in my house going on 5 months now, and all I've gotten is mistakes, excuses, and no shows. I have called and asked to speak to a Program Manager level or higher as I was done with attempting to address my frustrations with some 22 year old "Project Lead" who is incompetent. Nope, didn't happen. Either that is all they have, or they gatekeep you from speaking to anyone higher. My patience has reached its end. If Our World Energy fails to get my expensive Tesla Powerwall up and fully operational by this weeks end, I will be placing a stop work order on this project and contacting an attorney. X (Twitter) where I have a strong presence will be my next stop to vent my frustrations if this is not finished by weeks end. I had held off thus far in an attempt to give this company the benefit of the doubt, however as I've stated, my patience has reached its end. read more

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if I could give them zero or negative stars I would. the absolute worst customer service experience I have ever had in my life. they are dishonest and make empty promises that they to not follow through on their response time is horrible, the only way I could get them to respond to a phone call or email was to file a report with the BBB twice. even then it took them weeks to months to respond to concerns, we're not concerned about fulfilling promised items and over all the WORST company I have ever worked with period. Save yourself a headache and do not waste your time with them. They are dishonest and did crappy work. read more

This company scammed my father and started installing panels last year (2025). My father passed away in June and I have been lied to, hung up on, and harassed by this company. I haven't seen the contract my father signed, I'm paying his bills and there is clearly no savings, and I feel helpless! I want these panels removed, and I want to be done dealing with this company. I will be talking to an attorney soon read more

Kisha is a Stellular project manager she kept me posted all the way through the project

Noemi did a great job communicating throughout the process of getting my solar installed.

Our World Energy (OWE) provided on several occasions misleading information concerning the financial responsibilities I would have after the installation of Solar Panels and a Tesla Battery on my home. In March 2025 OWE sales man, Thomas, was in our home and a sales meeting proceeded. During this meeting we were given the benefits of this company's product (Solar Panels and Tesla Battery). We were assured repeatedly that the loan payment facilitated by OWE with Dividend Financial (DF) would be our only concern. Specific items that were spoken misleadingly include: Financial Responsibility we would undertake. The lack of responsibility OWE took in their salesman's "misrepresentation". The amount of principle the loan payment would be covering. Further financial responsibility that would still be due to our non-solar energy provided, SRP. OWE installed and successfully transitioned our home to solar panels and battery June 2, 2025. I was told by Thomas that payments would not be due to DF until 60 days after service was activated. On June 24, 2025 our first automatic payment was charged. I contacted OWE customer service concerning the payment discrepancy, they informed me I was misinformed and the 60 days began at contract signing. When discussing financial difficulties with Thomas before any documents were signed he assured me that the panels would cover the cost of the payments. On June 24, 2025, I was charged by SRP service and energy fees nearing what I was already paying pre-solar. I was told by Thomas that he was not responsible for SRPs fees. He said "eventually" the buy-back program SRP offered would compensate for the fees. None of this was discussed during the sales meeting. The payment plan I was offered by Dividend was for "interest only". This is a fixed payment so additional payments can not be made to the Principle of the balance, unless renegotiations occurred. This was also not addressed during sales discussions. read more

The latest: Two OWE Technicians, very nice guys again, stopped by today and moved the panels in question. I appreciate OWE stepping up and taking care of the issue with no additional cost to me. Overall, the installation is good and has been producing electricity well for a couple of months. read more

Last year I purchased my first house, and realizing I live in a perpetually sunny place, decided to do the solar thing. From the very first conversation I had with my rep, I felt absolutely no pressure to buy anything like some companies. Whoever I talked to, in person or otherwise, showed respect and empathy, holding my hand through the entire process. The crew that came to install the panels were well-mannered and I could tell they loved what they do. They were quick as well! We look for companies who will uphold the standards of customer service, and these folks are the gold standard! Kat, Noemi, Caleb, and others whose names I don't recall, but you know who you are, are what being nice is about! Nominee was constantly (in a good way haha!) checking in and updating me so I wouldn't have to search. read more

Jevin Chavez and Team 3 NM I was very impressed with Team 3 NM they came to install the Solar Panel and did a great job. They were very helpful and pleasant to talk to and very professional and knowledgeable on installing the Solar Panel. It took only 5 to 6 hours of experience worked. I was very impressed with their work. I believe having the Solar System now I can save on my bills read more

Eds, the coordinator of Our World Energy has been exceptionally good. Very helpful and knowledgeable of what the process is. Thank you now I'm into solar. read more

Hi, you can not understand the frustration I have with this company, I will give 0 stars, my proyect is not finish and I have a bunch of questions and they do not want to answer any of my calls, they just want emails when they don't even answer my questions, they just said what they want to said (sign, sign and sign) when they are making a lot of mistakes and they are not respecting what we talk with the seller ISAAC MORGAN, so EVA VALENCIA and SOFIA OLGUÍN are the proyect Manager and I'm not receiving any treat from them as a Managers they are not resolving any of the problems. I been calling to the open line for customer service and they just past my report to them but they don't act like a customer service, they answer and listen to me very nicely but no resolving problems. We all ready have panels and we pay for them but for same reason they stop producing (by SRP ) so 2 days later ISAAK MORGAN was in my house and he said is going to start taking care the problem from my panels if we add more from his company (OUR WORLD ENERGY) what we think it was awesome and we start talking about it, and also he said he is going to get a 10 dlls discount ( as you know this Montly payment increase every year. So when he give me the discount he come to my house so we can sign in front of him. And we was opening the document and signing right away, naw with the documents in paper because I request them to EVA VALENCIA ,and naw I know everything is a lie. After that signature, with out appointment they show up to my house to install the panels, ( I never received a blueprint of the panels layout ) so I told them I do not want In front of my house. They said the production is going to be lower about 6.5 % if they move them. (I told them if I will know this since the first I will not sign any thing with them) So this is when the problem started, ISAAK MORGAN never again answered any phone call and I been changed manager like 3 times. Naw they said if I don't sign by tomorrow 4-03-26 I will have to pay 5000 because they move the panels, because they did as a courtesy for me!!! ( when they did the mistake in my property not me) So naw: -THEY ARE NOT GOING TO TAKE CARE MY PANELS TOGETHER WITH THEYR PANELS. - THE PRICE IS THE SAME ( no discount) - No warranty on my roof where they removed the panels and we still have Same spikes in my roof. - the also promise I'm not going to revive a bill from SRP and if I do I will have to pay and let them know so they can reimburse me the money. All the equipment is installed they are just waiting for my last signatures to finish and they are putting a lot of pressure on me, I do not feel confident with this company and the way I been treated, naw I'm thinking in the future if any more issues come a cross. read more