my unit stopped working last month. coming from vacation, i called the service hotline and told me it was a 600 dollar charge to come look at it. His other response was "google it to reset your unit". im like wt f!? read more

Best in the valley for solar in Phoenix. They did my original install back in 2011, worked through some warranty issues, always responsive. Give them a try and be open to their suggestions. Solar is tricky; manage your expectations and this company will do you well. read more

I filled out the online request for quote form and they were quick to respond. The lady who called was also very nice. She proceeded to tell me how terrible my electricity provider was. When I gave her my peak and off season electricity usage, which is typical for my 3 YO house, she told me that I was only going to save about 30 dollars per month, and my ROI (return on investment) was going to be at least 25 years. My research that I have done when I decided to invest in a solar and a battery system don't match what garbage she was feeding me. Interviews with my neighbors who have existing systems, and my usage vs solar generation calculations don't match what she claimed. Even if my ROI calculations are off, it is not a 25 year ROI. I would have liked to get an actual written quote from this business, but they obviously are not interested in selling me a residential solar and battery system. read more

Requested service to my inverter not working. Last yr Sept. I paid $420 for a full system check (inverter not working) A new inverter was installed and all was well. Now I am having the same issue, ie inverter not working. They quoted me another $375 for a service call VERY costly to do business with them, read more

Just finishing our 7th year of our ground mounted 80 panel system. Reliable yearly production of 44,000 kWh with only 2 days of the system being down. All the other companies that bid on our installation are out of business. Solaredge inverters and Q cells panels have performed flawlessly with zero decline in production. The system they sold us has overproduced 10% more power than we were promised which means we added a pool heat pump and a casita and still sell surplus power to APS every year. read more

We have had problems with our inverter not working or reading since 5-2024. We have reached out to Sun Valley and they want to charge over 300 just for the service call. The issue occurred under 3 years of having these panels. Customer service responses have been sporadic. We are still paying monthly for this without any guarantee that we have working units. Buyer beware! read more

They may as well be selling extended car warranties. I was told 20 years at $100/month for a system. In that same quote, the total system code was over $27,000. When I questioned the monthly payment because it only adds up to $24,000, I was told that I would need to pay back the tax credit of almost $8,000. That's not how a tax credit works! So the sales pitch turns into how I'm not solving my problem by not installing solar. I never said I have an energy problem. I'm looking for opportunities to offset my tax liabilities and the 26% tax credit is an ideal way. Tax credits don't magically go toward financing - they offset tax liability, reducing/eliminating the amount you owe at tax season (or increasing your refund). Shady practices. This sort of stuff should really be spelled out in an estimate. Zero trust in this company. read more

The owner reached out and clarified what was going on with my system. Seems like we possibly were using more energy than we thought. Thank you Russ read more

the woman i spoke with was very rude, keep calling me to over and over again to tell me the same thing wanting me to comment to an inspection that was $599 when other companies can inspect for half the price please be cautious with sun valley, and please get other bids read more

Update: I have had the system a little over 3 years. So far the problem with the battery system not switching correctly from summer to fall has continued. On November 1st of each year, the peak demand time frame for the SRP service area changes from summer hours (2pm to 8pm) to winter hours (5am to 9am and 5pm - 9pm) and therefore the battery system (called the battery profile) is supposed to adjust to those new hours and provide backup power to house loads during peak hours. When this works properly, you can avoid using too much power from the grid and therefore avoid high peak demand charges. I have a demand limiter which will start turning off big loads when I reach 2KW, but I usually stay well below that (typically 0.2 to 0.5KW) during peak time. However, several times, the battery profile has not automatically swapped from summer hours to winter hours and therefore my demand charges spike. This is usually corrected by Sun Valley or their vendor manually transferring the profile later in the day but of course the peak demand has already occurred. This is a known problem to Sun Valley and they say that they have written work orders to the company that operates the electronics of the battery profile but the problem still occurs. This seems like a simple fix - have someone available at 5am every November 1st to make sure the profile works and if it doesn't, then manually transfer it. Except for this problem, the system has worked well for last couple of years but I am still keeping the one star because of the mistakes during the setup (described in the first review) and the effort required to get those problems fixed. read more

Updated: on my way back to CA dropped by this morning and installed what would have taken a Professional perhaps 1hr. I did it on 1.5hrs Casa grande and Aps inspected and approved system just needed the box installed no permit would have been needed since as you see on paperwork i submitted it was all in the original permits which had been approved by Casa Grande. So I hate when companies try to rip customers off by assuming they know next to nothing about solar or electicity. I called and spoke with Victoria I let her know i just needed a very simple meter box installed. She requested schematics and permits and pictures. All of which I quickly provided. What was needed was a $25-$60 box installed with 6 wires. Something that me a non electrician could due in under 2hrs. Well after submitting all this information to her. She emails me back and says they have to pull additional permits to install a meter box. Which ofcourse is complete bull$ht. Anyways after getting all my plans and pictures permits basically all my properties information she emails me back and says. "Thank you for providing the information. I spoke with my manager and confirmed we are not able to install anything on your system because we did not do the panel installation. We cannot own anything that we did not start from the beginning." If this is the case than it is common knowledge that the company will not work on anything that they themselves didnt profit on from start to finish. (Why did Victoria not tell me this before hand and waisted my time) I normally don't leave reviews for companies I didn't hire but I find it very unprofessional for someone making me jump through hoops run around taking pictures pulling up schematics etc to then tell me sorry for making you do all that but we wont bother with your small job because we didnt profit on the entire solar system install. I wasnt asking them to warranty or do anything with my solar system. Just install a simple meter box. read more

Sun Valley Solar Solutions - The production meter box installed by me. - Solar Installation Near Me - Chandler, Arizona

We Just had a charger hardwired for our Tesla and we are very pleased with the work. Looks fantastic!! Our installer was very professional and friendly , we will definitely use them in the future..... read more

Sun Valley Solar Solutions - Gen 2 wall charger - Solar Installation Near Me - Chandler, Arizona

SVSS installed my solar panels several years ago and now my energy bills have gone back to pre solar days. I called SVSS to check on this. They sent a tech out and all he said was "one of the inverters aren't working". I asked him to tell me what needs to be done but two weeks later I have not heard a thing from SVSS and. they won't return my calls or emails. I'd recommend to find another company unless you like this sort of treatment. read more

Great solar company with good prices and they install super fast. Installers are really knowledgeable.

Great product. We're pleased with our backup battery. Misty, our project manager, did an excellent job of keeping us informed of the progress of our installation. Kudos also, to Melissa, Bill, and Sal (GM). In our opinion, this installation is superior, and more economical than a gas-powered back-up generator. With this battery we can actually power our house from the battery during peak electric energy rates. We sure wish we had done this years ago, although we aren't such technology was available back then. read more

Sun Power inverter problem since May & absolutely NO help from Sun Power till July 9th 2020! I reached out to Jenna @ Sun Valley Solar Solution (very well informed) and explained my situation & man she hit a home run. Her knowledge & ability to answer all my my questions was amazing. They were able to schedule a tech within a week. The the technician (Andrade) was on time & gave me a courtesy call prior to arriving. One look at the inverter reading & he knew exactly what the problem was and replaced a fuse. He as well answered ALL of my questions & helped set up my app so I could monitor my production. Sun Valley Solor is an elite Sun Power vendor meaning that if I needed an inverter they could have assisted me. We were up and running thanks to this team instead of waiting till July for Sun Power. Thanks again Jenna for responding to our needs. read more

Sun Vally Solar was easy to work with, and had a great deal of patience with my many questions and changes. Cost came in exactly on budget and the only delays were with the city and utility. I installed a 7.2 KW system two years ago, and costs and performance has been as advertised. I have contacted them several times with questions and have always been answered quickly. I did have one service call. The inverters communication board went bad. I had a new board installed and working two days later under warranty. read more

several discrepancies with what was said between sales and service. Solar Edge doesn't monitor your inverter as we were originally told when we bought the panels. We were told that they did not have batteries but later units sold had batteries as an option. Service charged $230 and was here for ten minutes and advised we had a bad inverter. When I asked about the installation was told that Solar Edge paid for the service trip to install the new inverter. Then I got an invoice for another $125 today for the service installation of the new inverter. When I called they did agree to waive the $125 but then advised that Solar Edge only paid them back on inverters that go bad within the first 5 years of the life of the unit. check your facts with Sales and Service and if it doesn't sound right it probably isn't. We were also told the unit would save us money but immediately following installation SRP moved us to a different rate plan where we have longer time periods we are suppose to not use commercial power and a higher rate plan which charges based on the peak. If I had it to do over I wouldn't do solar through this or any other company. read more

Used these guys to install a 6.2 kW solar system with a demand manager. The initial sales discussion went great, no pressure, and I feel I was given all the information and resources I needed to make an informed decision. Price was right in the ballpark of all other solar companies and they had great reviews on Yelp so we pulled the trigger. That's when all the problems began. First the installation of our demand manager was botched. The guy who installed it only connected it to 2 out of 3 of our ACs and then left the demand manager running before we even had our solar system commissioned. I noticed that our ACs were randomly turning on and off, reached out and was given a link to learn about demand managers. Finally explained the situation enough times and had a lead come out who quickly apologized, agreed it was done wrong, and fixed the situation. Then the panel install date came. Crew showed up on time and were generally respectful. After they left I noticed they had knocked a roof vent loose on my roof, didn't paint like half of the conduit, and left bright pink stickers half ripped off on the side of several panels, which was very visible from the yard. Again, had to make multiple calls to finally get someone out who agreed they did a very poor job and then corrected the issue. Finally, about 90 days since deposit, the commissioning date came (yay!), Sun Valley guy shows up and has to stay on the phone with someone who is walking him through commissioning the system. Then once he gets it up and the SRP rep confirms it's running, he packs up and is on his way. But wait, no one turned the demand manager on. This is absolutely essential as even one day of high demand with SRP will spike your demand charge for that month. I ask him about it, confirm that it is in fact not running, and he responds "I dont know much about those, maybe someone else will come turn that on". Well, I need it turned on and verified before 1pm when on peak demand will start being measured. Finally after reaching out again multiple times, someone calls me on the phone and they walk me through turning it on and ensuring it's working. System is working fine and we are enjoying having solar. I am not sure if I would use Sun Valley again, but if I did I would make sure I stayed up on what they were doing and confirmed everything myself. This company seems to have very bad internal communication issues. The leads and sales folks are knowledgeable and acccountable, but everyone else (basically every install crew) seemed confused and did a poor job. read more

I had an initial issue with Sun Valley Solar Solutions returning my several requests for service, with no responses, which left me very upset and felt neglected as a customer. I was recently Informed there were issues with the system that processes service requests, which has since been rectified. Service contacted me and scheduled on-site residential service within a reasonable time frame. Justin and Aimee in service reached out to me and were extremely helpful. Thank you to the team for their swift response and assistance to help me resolve my solar control panel issue quickly. read more

It took a while, but once they did the repairs the system works great! My electric bill was $19.02 last month! You still have to pay a lease fee, but overall it's a good deal, especially over the long term. read more

From sales to install I had a great experience with sun valley. They educated me on why I need a demand manager to stop peak demand pricing from srp and sold me a 4kw system to curb peak demand etc. the demand manager let me control demand for each month and informed me that water heater is pretty costly in energy in addition to ac. I will use them again to install more panels and maybe a battery if they get cheaper. Great prices great experience ! read more

Sun Valley Solar Solutions - Solar Installation Near Me - Chandler, Arizona

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Out of all the quotes I received, they were more than double the cost of the highest quote. Crazy. They quoted me 34 panels for $52944. Then they showed the 30% savings. The highest quote I received outside of this company was $29k before the 30% tax incentive. If you went with this company and paid that much I can't image why the reviews. read more

I highly recommend Sun Valley Solar Solutions for all your renewable energy needs. Peter K. came to our place and spent time going over our energy needs and the importance of the perfect amount of solar to offset the high peak usage with SRP. He explained the tax credits so we could understand how it will benefit us on our Fed & State 2022 tax returns . The costs were actually lower then we expected and so we signed up and just waiting for installation . Sun Valley Solar Solutions has been in the valley for over 16 years and takes care of every step of the process from working with my HOA to city permitting. 5 stars + for Sun Valley Solar Solutions. read more

Great service from these guys. Bobby is very knowledgeable, advise was very useful. It took several months, but none of the delay was on their part. It just takes weeks/months for SRP to come through with approvals, then the homeowners association needs to chime in. In any case, our install took all of about 4 hours, installers even painted their conduit for us. Excellent install, very satisfied with the service and quality of the install. I of course have no other solar installer to compare, but I have absolutely no complaints about these guys!! Update 9/21/17 - After four months, we're getting between 28-39% from the small panel set installed. Knocks down our demand charge while the sun us up and kept the bill under $300 in the hottest part of the summer. I keep the house cool all day, as I work from home. Thanks again guys! read more

The rep at Sun Valley Solar Solutions was extremely friendly and courteous. He made sure he took time to explain the necessary functions of going solar. He Was very knowledgeable on what type of system would work best for me and my home.. He also took ample time to explain the 26% tax credit available for 2022 federal and also the opportunity to receive $1000 back on my state tax return. I highly recommend Sun Valley Solar Solutions to anyone who wants to go with a solar company that has been in business over 16 years here in the valley of the sun-- 5 star all the way . R. Somera read more

I HIGHLY recommend SVSS for anyone considering a solar installation. SVSS recently installed a 10.08kW system on my roof and is connected to SRP. From start to finish, the team of people I worked with were diligent, knowledgeable, hard-working and just an absolute pleasure to work with. Bobby spent 3 hours educating me on the complex SRP residential price plans and what options made sense with solar. His time was invaluable, and so much easier for me to sort through the other solar estimates that I was getting. As a mechanical engineer, I really appreciated his time and willingness to sort through the details. What was also clear is that SVSS is in it for the long-term. Not all solar companies intend to stay in business beyond the solar rebate period. This became even more clear as I began speaking to representatives from other solar companies. SVSS also has a commercial solar business that will keep them in business beyond the solar rebate period if it does not get extended. All of this made SVSS, the clear choice for me. Adrianne, my project manager, was on top of things from the start. Everything was scheduled quickly and efficiently. Due to it's age, my roof required preparation prior to the solar installation. I was educated on how to roll that into my solar installation costs for the tax rebate. Alonzo (work-site supervisor) and Adrianne also identified an issue with the roofing preparation work during the installation. They brought it to my attention and the roofing company agreed it was less than ideal and repaired the issue. I would not of know of the issue potentially for years. This is just one example of how thorough and conscientious this team of people are. All of the workers I came in contact with were very knowledgeable and professional during the installation. Bill, the technician who commissioned the system spent nearly 4 hours on-site. He spent a great deal of that time explaining the inverter and demand management system that I would be monitoring. Also, expectations regarding system efficiency and inverter clipping. In addition, I circled back around with Bobby to make sure I understood the system size and how to get the most out of my system. Both super knowledgeable and thorough with their explanations. I've always wanted my very own power plant, and the process that I went through with SVSS made it all the more enjoyable. Thank you SVSS! Looking forward to working more with you over the years! 10.08 kW residential solar customer read more

SVSS installed my 9.6kw system in late 2013. Nine years later, I remain confident they have been the best choice. Warranties are only as good as the company and people standing behind them. SVSS gave me a great product with excellent service that continues to deliver. Mark Greene was my navigator. He was patient and educated me through all of my many questions. My advice, go solar and go with SVSS. Your only regret is that you did not do it sooner. read more

After spending countless hours researching different solar firms, speaking to sales people, trying to differentiate between a purchase and a lease, the ratings of different panels, and the capabilities of different inverters, I was fortunate enough to stumble upon Sun Valley Solar Solutions. This was the only company I spoke to who didn't try to sell me anything...they just listened to my questions and gave me well-thought out, easy to understand answers. When Bobby came to our house to evaluate our needs and propose a system layout, he wasn't low pressure. He was NO pressure, which we really appreciated. He even told us that if it didn't make sense to install solar in our situation, they wouldn't sell us a system. Plain and simple. Well it turns out solar was right for us because I haven't had an electric bill over $30 since installing our system and we're currently offsetting about 95% of our electricity usage with solar. The installation was flawless, timely, and well communicated. The installers were very professional and the entire system looks fantastic. They even painted the conduit to match the house so you can't even see it! Our system went on-line earlier than expected and we started reaping the benefits immediately. Our house is entirely electric, so the solar saves us a ton of money every month. I would recommend Sun Valley Solar Solutions without hesitation. In fact, I have already done so to one of my neighbors and their system is going to be installed this spring. read more

Team from Sun Valley reached out to me, and made amends. I am upgrading my review to A-OK, 3-stars, the firm followed through, a rebate they promised came, and they were helpful in walking my wife through the monitoring App, and we see our production now on our phones. read more

It all started with Mark G. The most thorough and responsive solar agent I have ever dealt with...a year later and he responds to my emails and calls even when it is of no monetary benefit to him! Even after hours, 7pm on Friday! I highly recommend you call, or ask for, Mark G. The PV system itself is great and functions as expected. The design package and review was very easy to understand, maybe a little too simple for someone like me (engineer), but great to explain product and how it will work for the home. The demand manager for SRP is working well, I might have asked for a few more loads to be connected, but water heater and AC is doing the job so far. There were some coordination (project management) and install quality very minor hiccups, but Mark helped clean these up quickly and easily. Buy solar and, if you live in their service area get a quote from SVSS and strongly consider them! I suggest buying, not leasing as I now must sell my home and an learning the heavy limitations of leasing if you are forced to sell...I would never lease anyway since buying at 100+% production makes so much sense. read more

This business installed our solar panels 3-4 years ago. We recently developed a pigeon problem under the panels. It was a problem we have not been told might occur. When I called about a solution, I had hoped they would take care of this in-house at no additional cost. Instead, they handed off the solution to another company. Too bad for us that we didn't know this could happen. We could have taken action sooner. For Sun Valley Solar's failure to communicate during the sales process and their handing the problem off so nonchalantly, I'm giving only a 3-star rating. Post takeaway: buyer still beware. read more

A great solar installation experience for this home owner. Experienced, clear info, great project management, well trained installers (who cleaned up), and journeymen electricians who knew what they were doing. All our questions were answered with responsive customer service. Highly recommend. read more

Absolutely a disaster installation, salesman did not inform me on grandfathered rates, roof repair almost destroyed my furniture in my indoor courtyard, solar panel startup I performed did not work initially took time to figure out the electrical panel breakers were shut off, tried to look at production via their app no go when I complained they said oh you are supposed to have an orientation let us set that up. Why I was never informed about an orientation I will never understand as I struggled for a day to get it to work. Tile repair company left me 2 tiles to match my roof their bird proofing installer decided to use them as a platform for his saw, broke them , put them in my garbage and never told me. Bird proofing was to go black along with the panels and they installed stainless steel screws which show horribly and which my HOA will not approve. read more

Our Glendale, AZ solar system has been running for 5 weeks. We couldn't be happier! We did lots of research and narrowed our choices down to 4 companies. Sun Valley wasn't the cheapest quote. But, they were the most knowledgeable and professional. They also use the highest quality components. Kelly O'Brien, our sales representative, really knew her stuff. She promptly and patiently answered all of our MANY questions. Kelly was never high pressure and offered solid advice and came up with multiple recommendations to help us settle on the best system for our situation. After selecting Sun Valley, we were transitioned to Kaleina, our Project Manager. She kept everything moving forward and made certain we understood the entire process and time frame. There are lots of steps...planning, utility company registration, HOA approval, installation, inspections, commissioning, etc... I have to admit, everything was pleasantly easy and ahead of schedule. We had the hardest working, most polite, and NEAT installation team. Jose, Mariano, Gus, and Josh were cheerful and NEVER had a negative word about the awful heat or my BIG 2 day installation. They all believe in solar and were very happy they work for Sun Valley. All of them are happy, long term, dedicated employees. My daughter lives in the house and LOVED her first electric bill that had the entire cycle on solar! We wish Sun Valley worked in Southern California, so we could have our house done by them. If you're ready to go solar, contact Sun Valley. We are confident we had the BEST company and have no regrets or misgivings. They are well established and in it for the long haul. read more

From sales to installation everything was first rate. The energy saving is about $100-$150 per month for us. The lease program worked best for us. Our only issue was the safe haven the panels created for the pigeons. We needed to have an exterminator remove the existing nests, droppings and block off all areas around the panels to prevent the birds from re-entering. The panels were installed in Maricopa, AZ about a year ago. read more

We had the Sun Power system installed in 2012. It has since had three malfunctions, The system has been providing approximately 1/2 its rated power output for nearly five months. Three cases were opened with Sun Power. The only response has been that they will evaluate the power production in March, the anniversary month. The system is under constant monitoring and its low production is quite obvious to a casual observation. This is quite unacceptable and I would caution anyone to seriously consider this type of reliability and service before entering in to an installation. read more

I am so happy that I found the right and best solar company out here in the Phoenix area. I have been searching for over 2 years and actually talked to about 5 other solar companies but I felt I can trust this company to work towards the customers' needs and I can honestly tell you that they "DIDN'T FAIL ME" in every step of the way. They exceeded my expectation starting from Joey Chiarello, my solar agent, to the project manager Joyce Williams, their accounting person and all their installers. In addition to having everything done on time and in a professional way, all these people displayed "outstanding customer service" and showed their utmost respect to the customer, which I believe is key to their success. I referred my sister-in-law who also got a solar system from Sun Valley Solar Solutions and I can say that she even had a better experience than me. I don't know if she got lucky or what but it only took about two months or less for her from signing up to getting powered up on her solar. I wish I can convince and refer more of my friends if they only realize the benefits of having a residential solar system plus the fact knowing they are in good hands. Sun Valley Solar Solutions is the best, bar none !!! They are so awesome. read more

Initial calls suggest not the place to go. Did an initial inquiry with Sun Valley, they asked for info, and can't even get a confirmation back at this point. So if the sales call, initiated by me, is any indication, then they are busy as tar and customers are probably disposable. When they get it right, people seem to think they're great, but it seems like there's pretty high chances that won't be the way it goes. I'll look elsewhere, but I'd recommend others stay away. read more

Incredible service from sales to contract to install. Absolutely no complaints, we researched many solar companies and Sun Valley Solar was by far the most helpful. They've built a solid business and they explain instead of just try to sell. Excellent communication, and they even encouraged us tour their office which we did and it just solidified our confidence in them. read more