I enjoy seeing and talking to the same gentlemen each time I have my cars worked on. The guys who do the labor are efficient and do a great job! The prices could be a little better but I do realize that this day and age everything has went up in price, EXCEPT FOR WAGES!!! read more

Furrs Tire Dover, Delaware Review Quoted over 4k in repairs for the Jeep we just bought. I inspected it myself and took it to another shop for an independent inspection. I have been working on my own vehicles for 20 years, I went to school after getting out of the military for Automotive Science and Mechanical Engineering; I worked as a mechanic, professionally for years, and I trained as a Maryland State Inspector. And please do respond saying I did the inspection wrong. I have the book right in front of me stating how to do it properly, alongside years of experience. To say what you all quoted was dishonest would be an understatement. All parts you quoted were 4x their actual price, before your discount is applied. The Golden Rule of business is to double the price. Furthermore, you quoted a ball joint job for all 4 ball joints at 4 hours. You then went on to quote an additional 3.5 hours for the tie rod, tie rod ends, drag link, drag link ends and adjuster, and the steering damper; ALL OF WHICH MUST BE REMOVED IN THE BALL JOINT JOB. So, you not only want to replace parts that do not require replacement; of which you stated verbally to my face; "that they are bad." You then go on the double charge (nearly) the hours, for a job that would be done while another job being is done... Tell me you are dishonest why don't ya boys. You quoted a track bar replacement, which it does not need. You quoted all 4 shocks; the vehicle passes the bounce test, rides fine, corners well, and has no sign of worn-out shocks. You quoted balancing the tires, which was just done at the time of purchase. This is not something you could have known and is normal practice when suggested alongside needed front end work... or... the actual cause of a vibration at 60mph could easily be... an imbalanced tire. You went on to suggest that it needs rear axle seals; you told me to my face that they are leaking, which they are not. The multifunction switch, which I already diagnosed as needing to be replaced, and told you about (which you would not have even caught in your "inspection" had I not done so). You want $168 for a $30 part. You also quoted 1 hour labor for a .3-hour labor job. Is this your regular practice gentlemen? Charge 4x for the part and double to triple charge for labor hours? I had my wife do this job, so she learned how. A woman who knows nothing about cars or tools did this job in 10 minutes; with a part that cost $30. Thats a nice savings of $243 for us that you all were going to pocket. Yall do realize this is illegal under State Law, right? 6 DE Code § 4903A Are you all sure this is the road you want to walk down? How many people have you ripped off so far? Likely hundreds, likely amounting to hundreds of thousands of dollars. You boys thought you were just dealing with my wife and tried to rip her off. Do unto others as you would have them do unto you. Should I treat your wife, or daughter, how you just treated mine? You are so driven by greed that you mistreat your fellow man. You all give decent, honest mechanics, a bad name. You are what is wrong with the repair industry. You should be fined severely by the State for this. The only thing the vehicle actually needs is a left tie rod end; which isn't even worn out, the boot is about to split is the only reason... left meaning (drivers side now boys, in case you forgot what the school taught you; since apparently you don't know anything about vehicles, or maybe you do and you just go around intentionally mistreating your fellow man). Likely, the latter. You are not gentlemen at all, you are not men; you are liars and thieves, abusing good people that know nothing about vehicles. You are unethical. You are immoral. And you are doing something illegal. You know it is wrong, yet you continue to do so anyway. Why is that? Why do you harm your fellow man for the purpose of making money? Are you going to close up shop soon? Are you going to sell out soon? Or are you just dishonest; and harm your fellow man, driven by greed? Shame on you men for this dishonest practice. You rip off unsuspecting people. You overcharge for parts. You overcharge for labor hours. The vast majority of the Google Reviews are created by the business owner to offset the actual reviews with truthful statements in them. I bet you go to church on Sunday too. read more

Had a tire emergency right in front of Furr's; called next morning, spoke with Frank and received excellent customer service with very competitive pricing. Although we live an hour away, will seriously consider Furr's for future tire purchases. Customer service the way it should be read more

I have used Furr's many time with no problem. But this experience was intolerable. We brought in my daughter's car (2014 Honda CRV-L with 32K miles ) in for new tires since one had a flat and they all had visible warning strips. When we picked up the car, the steering wheel was at 90 degrees, 3 warring lights were on, a lower arm was bent, and they could not align the car. This was not the way the car entered the shop we explained. They were the only ones who had possession of the car so what ever happened it was their fault. No, it was our fault according to them and they could not fix the car. The Honda was too new for them to fix and we would have to take it to Honda. They did admit they did not have the proper up to date software - that's why the warning lights could not be reset. They said that only Honda has that software. Then why did they accept the car for repair? No response. Long story short: We took the car to Honda, and $350 later, the car was fixed correctly. They said there is no question that Furr's broke the car even more when they were trying to fix what they originally broke. What a deal on the new tires it turned out to be. Just a suggestion, If you have a newer car, only take it to the dealer. The newer cars have so much electronics everywhere, the dealer is the only one that can fix these cars, specially Honda, with all their proprietary software and parts. read more

Awesome service! We always get our car serviced there and have NEVER been Disappointed!!!! They fixed my flat tire same day... we always get our car serviced there and they guarantee their work.... Just good, honest people... which is hard to find nowadays. read more

I had a fast leaking tire. I pulled in and they fixed it in a timely fashion even though I had no appt. Very pleasant and polite.

What can I say. These guys are fantastic. I've been dealing with the Furr family for close to 15 years, and have always been more than satisfied. Wether your purchasing tires and an alignment, major, or minor repairs, brakes or just an oil change these guys can handle it. I had a problem once with a car on Friday afternoon and needed it for a trip on Saturday. Frank fit me in, took care of the problem and had the car ready by closing time! read more

I'd rather give this business no stars. I had the worst experience ever. Not only did they do work without informing but they refused to show the work that was completed. I requested that they return the old parts and I was told that they "got rid of them". I was speaking directly with Frank Sr. the owner. He was rude and disrespectful. This entity is unethical and dishonest. read more

This is where you should be going for your regular maintenance needs. Super flexible with scheduling and if they don't have what you need they can get it generally the next day. read more

The Furr men have a trait I admire most in any person(s)... Integrity. They have been available, efficient, knowledgeable, and honest. Whether my need was a "Help!" or just routine maintenance, I have always felt my concerns were dealt with respectfully and honestly. My latest visit was addressed with this quote: "I can fix it for $1200 or you can take it to Xyz for $500. While we appreciate your loyalty, we suggest you go with Xyz." Most people wouldn't know about costs--I didn't! How awesome is their integrity! I will continue to trust my vehicle to the care of Furr's Tire. read more