1. 1st Stop Mechanic Shop

0

Harrington, DE

1st Stop Mechanic Shop

5.0 (3 reviews)
Closed • Closed

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Services - 1st Stop Mechanic Shop

Auto brake repair

Auto engine repair

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3 years ago

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3 years ago

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first time ever letting someone else change my oil & what a great experience. very friendly and…read moreprofessional

FIRST & LAST VISIT. Wanted to ask questions about service as it was first visit. Was directed to…read moredrive into a bay. Person opened my door and scanned VIN. Inquired about which grade of oil. 3 options, Std Oil, Blend, and full Synthetic. Full Synthetic had cost at $111.99. I chose the synthetic. While others started the oil change process the greeter started the upsell process. Not surprised, however due to busy schedule I agreed to the cabin filter change. (We all know this is a big markup). Interesting that while the cabin filter was being inspected they placed a Purolator box on the passenger seat. I guess the purpose was to make me think it would be a Purolater filter. Surprise!! it was not. I was informed that I needed a tire rotation. I responded with surprise as I had less than 2,000 miles on the tires. The response was that whoever installed tires did not load info into Carfax. I was surprised that my information was being submitted to Carfax and stated my refusal to submit my info. I was told it had to be submitted. Really!!!!!! . I was informed that the both transfer cases were due to be drained and refilled. Cost of ~$129 ea. Vehicle has 60,000 miles. The owners manual recommends this at well over 150,000 miles. Once I got my final bill I was surprised to find that the cost of oil at $111.99 was supplemented with a charge for "Extra Oil" of $29.98. I was never informed of this additional cost or the reason for it. The VIN would include info on oil amount of oil required. The overpriced Cabin Filter price had increased on the receipt around 20%. I discussed with person I was lead to believe was the manager and he just dropped his head, with no further comment. I paid crazy money for full synthetic oil and my oil change sticker is set at 3,000 miles. I thought Valvoline Oil was a better quality. Always dealer changed and set at 5,000mi.

Master Automotive Diagnostics - We come to you!  Mobile auto repair by John DiDio, Master Mechanic.

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recently purchased an old rv camper and knew it needed repairs on the engine, thank god i found…read moremaster diagnostics on line to service it. John is the most experienced tech. i have seen down here in delaware. He even comes to you personally so there is no waiting in a dealer for hours. now i use him for all my trucks and cars, he is a godsend... Chris P.

After driving 6 hours of an 8 hour drive thru several states....having a serpentine belt come off…read moretrack and breaking down less than 2 hours away from home was the last thing on my mind. And to add insult to injury doing so about 10 minutes after most shops closed up for the day. **ENTER INTO THE PICTURE: John and Master Automotive Diagnostics** After giving John a run down of my problem over the phone, he was able to quickly troubleshoot the problem to include identify the root cause (a bad tensioner), call several stores to confirm availability of parts and provided SUPERIOR & QUALITY service. Not only was the service quick (considering working away from the comforts of a garage) but it was thorough, cost efficient, affordable and above all else, his customer service and communication skills were unparalleled. He was able to ease ALL worries, fears, and concerns within 10 mins of talking with him. He reassured me that I'd be home with my family within no time and that was warmly felt and received. I hope to never break down on the road again but he is HIGHLY RECOMMENDED and the FIRST call to make for anyone needing car repairs or is stranded on the road.

1st Stop Mechanic Shop - autorepair - Updated October 2026

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