The 5 star rating applies to the service department, not sales. On two separate occasions when I was in the market for an SUV and an Explorer was in the running, they were never outgoing and eager to make a deal. It felt like you could just take one of their cars at what they asked for or leave it, if you didn't buy it someone else would. Both potential sales were ultimately lost to Honda Pilot. For service, I work with Art Bravo exclusively, who is a hard worker and class act. He shoots straight, and routinely goes the extra mile for me, which is sometimes difficult because my other car is a 1991 Ford Explorer which is hard to get parts for now. He always gets creative and goes outside the comfort zone of other advisors who would just say the car's obsolete and not want to bother. He also makes sure everything is just right, safe, and doesn't upsell on things you don't yet need. He's just the kind of employee you want in the industry - honest, sincere, personable, and thorough. Every time after service, there's a follow-up call from the dealer to ensure everything is satisfactory, so there's also integrity and accountability from the top-down. Joe, one of the managers there, in my personal experience when Art wasn't in, can be gruff, short, and matter-of-fact. Perhaps that works for him but when you want the extra touch and a few extra seconds to work out details that's not the best approach. Some of that could be the fact that service center is ALWAYS hopping and moving crazy numbers of cars, but you don't stay that way if you give people the impression they're just a number. Art manages to look you in the eye and reassure, not pressure, regardless of impossible workload. Their body shop is also a great value and convenient dropoff when you get oil change for detailing inside and out. They will also work on any car - I've taken Chevy, Ford, Lexus, and Hondas there. read more

We would encourage anyone looking for a new car to check out McCoy Mills in Fullerton and ask for Tim McCann. You'll leave with the car of your dreams, without having to break the bank$$ Thank you!! Tim for making the right DEAL with us. read more

Fullerton Ford - We would encourage anyone looking for a new vehicle check out McCoy Mills and ask for Tim McCann.You'll leave with the car of your dreams. - Auto Repair Near Me - Fullerton, California

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I had made a deal with my wife, if I got rid of all of my half finished projects I could get a new truck. It took me 6 months but with the costs of a New truck being astronomical I started looking online for a used one but one that met all my specs. It took me 3 weeks of looking at hundreds of trucks online until I found the one. It was at Fullerton Ford, 500 miles from where I live. It had everything I wanted at a good price. I called them and offered them $500. less than they were asking and they accepted my offer. We did everything over the phone and online. I took an Amtrak down to Fullerton, more or less expecting a bait and switch or a 20% loan, even though I have an excellent credit rating or the truck just wouldn't be there. From the time I walked in everything was Golden. Right truck, right price, right loan, everybody friendly and helpful no hard sell for extras like Ceramic Shield coating or extended warranty, in fact it barely came up as they had asked over the phone and took no meaning no. Two hours from walking in and I was driving out with a fresh wash and a full tank. Best car sale I've ever been involved in! read more

Fullerton Ford - Me and my new Cactus Grey Ranger. - Auto Repair Near Me - Fullerton, California

I bought a new car from here and they were amazing. The process was seamless and actually enjoyable. Everyone was so nice and friendly from the salesman to the finance guy. We shopped different dealerships and we received the best deal at McCoy Mills Ford. Our salesman, Jim Bright was the best. He's very personable, friendly and kind. It was the best dealer experience I ever had!!! Love my new 2020 Ford Escape Hybrid!!! read more

Fullerton Ford - McCoy Mills Ford - Auto Repair Near Me - Fullerton, California

After debating on which dealership to place an order for my 2022 Ford Mustang Mach E GT, I made the decision to go with Fullerton Ford and it was the best decision I have ever made! Angel was the sales representative that helped me place the order and provided me with updates along the way. Knowing that I hadn't yet test drove the GT model, he made sure to call me the moment they had one on the lot during the waiting process so that I could see exactly what I was going to get. They were always communicative with me on updates and I was so excited when the car arrived. BIG SHOUTOUT to Eddie, Omar and Angel! They went above and beyond to ensure I was going to take my dream car home and I am so grateful. I know dealerships can be a headache but I have not one negative thing to say about them. Truly an amazing experience and I highly recommend them!! Thanks guys for such a smooth and easy process, it was definitely worth the wait! read more

Fullerton Ford - 2022 Mustang Mach E GT - Auto Repair Near Me - Fullerton, California

We just bought a 2021 Ford F-150 Lariat from this dealer. We previously purchased an Expedition from them several years back. They were super easy to work with, from Jesse our sales person, Chad the sales manager and Gene the finance manager. We are very pleased with this dealership and would highly recommend! read more

Fullerton Ford - Auto Repair Near Me - Fullerton, California

My father visited this location and was assisted by Art. He was extremely rude unprofessional and he felt discriminated against. We brought in a 2019 and he refused service along With a loaner even though it was under warranty. We wouldn't recommend anyone to service their vehicle at this location. To discuss further send me a message and I'll provide you my contact information. read more

After visiting many dealerships in the area, Fullerton Ford was the last stop on the list. While other dealerships are clingy and pretend to care about your business, Fullerton Ford treats it's customers with the utmost respect. Shoutout to Steven, Paul & Drew! After not being able to find the Mustang I wanted without compromising features and price, they helped me order a custom '22 Mustang with no issues and no markups. I highly recommend salesman Paul Smock! Very helpful and responsive throughout the entire ordering process. I'm looking forward to getting the Mustang delivered in a few months! I will update once I receive it, but I do want to recommend their business to anyone in the market for a Ford! Great dealership with cool history and awesome people! read more

I stopped in to look at a used F150 this dealer had on their lot. Paul Smock was quick to show me the vehicle and give me a very detailed presentation of the truck and all of its features and benefits. We then went on a test drive where he made me feel very comfortable driving it the way I wanted to. We were able to get back to the dealership and make a deal. I was in and out in under 3 hours which is pretty tough to beat if you ask me. Great job Paul and thanks for taking the soft sell with this salesman. If you are looking for a New or Used vehicle or service for an existing one, don't hesitate to reach out to McCoy Mills Ford and allow them the chance to earn your business. read more

I had an absolutely amazing experience at Fullerton FORD and I will be back for any vehicle purchase. I have already recommended this team to everyone I know. Bryan assisted my mom with updates, texts, phone calls, and pictures to help me get my dream truck. She saw it on the lot driving by. I could not make it in right away due to work and traveling. His communication, knowledge, and kindness, was the reason we ended up buying our car from Fullerton FORD instead of taking our business to another dealership. Bryan was genuine, patient, and kind in guiding us through our purchase and I am now the proud owner of a beautiful 2022 F150 Tremor. In the end, Eddy was a great sales manager who helped seal the deal and work with us to figure out a down payment and deposit that I could afford. Gary in finance was wonderful! He was knowledgeable, quick, and kept us entertained after our long day. The team at Fullerton FORD made us feel like family. I appreciate you all so much read more

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I'm a car person, I've purchased 15+ in my adult life so far. I only purchased my car here because they had the exact one I wanted after looking at 5 or 6 other dealerships. The purchase was smooth and I have no complaints there, however Once I purchased my vehicle I asked if they could remove my personal license plate frames and they said "no". Insane right? I just signed the papers and still had to get my belongings out of my old car but they wouldn't let me remove my favorite sports team plate frame. Like honestly. I've taken it in for issues twice and the service department mocked me over the phone when I told them what was going on with the car. Literally repeated me but in a voice that mimicked mine. I'll just head to Ken grody next time I need a new car or service, they have always treated me like a valued customer. read more

I ordered my Maverick In june or july of 21 and received my truck in dec of 21. They called me out of the blue telling me the truck was at the dealership and they are going to wash it and get it ready for me. Seam like everything is normal. When I went to pick it up they had gave me 4 free oil changes on top of my deal. I went in for my first oil change last week and no problems. read more

Fullerton Ford - Picking up my new '22 ford maverick. - Auto Repair Near Me - Fullerton, California

Brandon helped my son with his first car. He was very patient in walking my son in buying his car as a first time buyer. He was always available for question. Next time your at Fullerton Ford ask for Brandon. We highly recommend Brandon. read more

First purchase since the McCoy Mills takeover and had a great experience. I was able to talk to Abe, the veteran owner, and he was a straight shooter, family man who I was happy to do business with. Not too often you get to deal directly with the owner in the buying process and I'm glad I did. Buying process went FAST and smooth. Showed up at 4:45pm and was home in time for dinner with the family in my new Ford F-150 Raptor. I was dreading buying a car in this market, but glad I went in. Got a great deal on the truck and service plan. Even got a free polo to sweeten the deal!! Looking forward to my next purchase. read more

Went to Fullerton Ford yesterday because I was in need of a new car and have been dreading the whole process since the recent car shortages and lack of inventory. However, I was blown away with the deal I received on a brand new edge. Bryan Gibbons was FANTASTIC to work with. Never once did feel like he was trying to upsell me and he made buying a new car super easy. If you are in the market for a new car, head down there this weekend and ask for Bryan! They had a lot of inventory on the lot and are running great deals! 10/10! read more

Yelp led me to McCoy Mills Ford in the wee morning hours of October 2, 2015. At the time McCoy Mills did NOT have the '16 Mustang that my husband had been wanting. There was one, however, at another relatively close dealership. So I suggested to him that if he liked this dealership and what they had to offer on his trade-in, then they should swap a car from their inventory. I emailed him all of this information so that he would see it first thing the next morning. Much to my surprise, he scheduled an appointment at MMF later that day. He text me a picture of a white board that said "Welcome [his name]" and the other potential car buyers' names that day. I liked this because it insured that our last name would not be mispronounced and/or misspelled as it often is. Sometimes it's the little things... I can't say enough about this dealership. Our consultant, Tim (McCann) never pressured my husband into buying a different car. Honestly, the Mustang we purchased pretty much sold itself, but Tim was extremely knowledgable about the vehicle, capabilities, warranties, etc. He also never haggled my husband when they sat down to do the paperwork for the trade-in. He's a down-to-earth guy who knows how to get even my no non-sense husband to laugh. The finance department... Very professional and highly efficient. I cannot remember the gentleman who worked with my husband, but when I find out I'll update this. It is because of this department's display of integrity and their desire to earn our business that we bought the car that very day. OTHER POSITIVE HIGHLIGHTS - the female operator (at least the one that was working at around 4 pm on 4/9/15) is courteous & knowledgable - the service department is on their game... Open Monday-Saturday - check out the cool mural painted on the wall as you pull into the service department - their inventory may be on the small side, but their lot is clean & tidy - family-owned & operated for 85 years now! - their philanthropic donations & volunteering to Fullerton schools is admirable... It's been a while since I have received a signed follow-up letter from the president of any company. Less than a week after our purchase, we received a thank you letter from Jim Miller. Very classy. McCoy Mills Ford exudes quality customer service from the top down. My husband and I are extremely happy to support this family business. We recommend them to anyone in the market for a Ford, particularly that Aston Martin-like Mustang. Review #415 Yelp challenge 96/100 read more

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McMoy Mills had in inventory, the Ford Edge Sport I had in mind. I walked in at Noon this past Sunday, and drove home "my" new vehicle at 3:30 PM. I can pretty much leave the statement above as a review but it will definitely not do justice to the work that employees put towards making a sale. 1/13/16: My internet inquiry on a 2015 Ford Edge Sport was replied by Hanan promptly. The price was much lower than the sticker price. She asked to drop by at a time of my convenience during the weekend to test drive the car etc. 1/17/16, Noon: I parked on the street, walked in, and checked with Hanan. Eric White, sales person, assisted me with the process. Eric did an admirable job of 1) Laying the options of lease, buy, etc. very clearly. 2) Demonstrating the unique capabilities like self park, lift door, etc. on the test drive. 3) Driving the vehicle to my home, fitting it in the garage, explaining the salient features to the Mrs. who had not accompanied me to the dealership. 4) Realizing that this was the car I wanted, and with a big assist from finance, and management saw to it that I took it home. Pros: Extremely knowledgeable salesperson. He knew the ins and outs of the vehicle. (+1) Finance worked with Eric to get the monthly payment to what I had in mind (+1) Follow up calls to inquire about functioning of the vehicle etc. Very professional, and caring. (+1) Cons: None. At the end of the day, I was looking for a roomy SUV that could fit in our garage (Shorter than 188"). I did internet shopping as well as dropping by at dealerships and chatting with regular salespersons. After looking at GMC Terrain Denali, Chevrolet Equinox LTZ and a Ford Edge Sport, I felt like the Ford meets my needs better. Instant acceleration, looks cooler, great trunk space, salesman who helped me get a deal and the history of a company that sort of established the middle class. I am a sucker for such sentiments :) read more

I had a specific issue with my vehicle that caused a second visit in one week to the Service Department. When Danny Inunza heard what happened, he took over my service case and provided TOP NOTCH service. His compassion and professionalism is what made all the difference in providing amazing customer service. Danny listened carefully to my concerns and provided phenomenal follow-up. He has earned a customer for life. Thank you, Danny! read more

I've been a regular customer here for a while now and have almost always had flawless experiences. On the rare occasion that something didn't go quite right or there was any sort of misunderstanding, they went above and beyond after only a word with management. That's rare these days and was unexpected in my case. I encourage anyone to give them a chance to earn your business. read more

This is the absolute best service I have ever experienced! If you have an issue I definitely recommend coming here. ALEX was super helpful ordering the parts that I needed to repair and DANNY made sure I had everything situated and MATT was super nice and fixed my car up perfectly. This is by far the best dealership around! read more

I love this Ford!!!! Justin really helped me understand what was wrong with my car and helped me get the best price. Everyone from Justin to the shuttle drivers were just amazing! read more

This dealership has been by far the most pleasant experience I've ever been through. It really shows when all other dealers have horrible ratings and Mccoy Mills has a near perfect one. I took my 17 mustang here to fix a problem with a speaker under warranty and they did not give me Bs and a annoying runaround. Jacquelyn and Danny were both a pleasure to talk to and were friendly. Something about the atmosphere, even random staff who I did not talk to would greet me or offer me assistance and strike up a conversation. The mechanic was an easy and smooth experience talking to as well. I don't know if they have a strict hiring process but after the nightmare of dealing with puente hills ford, I would only come here. I'd buy my next Ford here too. While other dealerships give an aura of sleaziness, these guys really take care of you. While they ordered the wrong speaker part, they informed me they would order the right part and notify me when to bring my car in.i know this is a lot of writing but the service and attitude of the staff was simply exceptional. They feel like they are here to help rather than fight you like the average dealership. read more

Stressful week. Anthony Hernandez soldiered through my anxiety and made a miracle happen. Straight up honest and helpful crew. Grateful for the extra effort they made to make a deal happen. read more

Quite possibly the best dealership I have ever purchased a car from. No back and forth salesmanship, no fake horror stories about the "dangers" in not purchasing the add-ons. Just good, honest dealing. Tommy Weiser is the absolute man when it comes to moving things along and getting you out the door with a smile on your face. He and Bonnie took my call at 11am Thursday morning about a vehicle, and by 4pm that day I had made it up from San Diego and back out the door with a brand new car. Cars isn't the only thing Tommy knows. He tipped me off to George's burgers across the road as a great place to take my family for dinner and once I finish this review, I'm heading to their yelp to write another. Five stars all the way around. read more

Went to this dealer back in September to buy a suv and wasn't happy with the experience, after the test drive we sat down to talk numbers, the first red flag was all the add ons they tried to sneak in, after telling them I wanted absolutely NONE of the add ons, they tried bringing it back with lowered prices. 1000$ digital license plate went down a couple hundred, 900 dollar strip of plastic on door to protect from bumps (30$ on Amazon btw) went down to 400$. It was like pulling teeth trying to get these ridiculous add ons removed. It ended up boiling down to me telling them that they either remove the 400$ add on or i walk. I ended up walking away. Not to mention the the guy in charge of all the sales reps was disrespectful and passive aggressive because I would not budge. Ended up purchasing from automation ford. read more

What a great dealer . Very good selection of vehicles and they're very honest here , been to two others and will never go back to the ones i went . This place totally rocks ! Sales Man are great and work with you , very nice and not annoying and don't bs around . Love the dealer and staff here !! Marks ups don't seem to be high either like other places . And veterans run the place , so that's what makes thing super cool ! read more

We went to buy a transit van, had a little confusion, but the sales manager took care of the problem in a expeditious manner. Thank you

People are friendly, seemed interested only if you are ready to buy, not browse. Ask for Tim, he is awesome and will advocate for you. Came in and test drove a car. Tim explained the benefits of the vehicle and discounts available. Everything went smoothly, until speaking with the financial manager (Chad) who was extremely pushy with sales. Wouldn't take "no" for an answer for GAP which was an issue because had to later return to cancel (Didn't get approved for that amount, even after mentioning that to him) due to him spamming consecutively with voicemails. Car was financed with my financial institution, they allow one week to obtain and show proof of insurance coverage. Confirming with Chad about this and he said it was fine and then just waited for the car to be prepped. They suddenly called me over said I NEEDED insurance to take the car that night (keep in mind this is nighttime, after hours). Explaining this was mentioned to Chad, they declined, forcing me to obtain coverage via their work computer. The Manager, Chad and some other guy were in the same room, seeing all the personal info I was typing (felt in a hostile environment). Tim meanwhile called his daughter (worked at an insurance company) to see if she can get me approved, but wasn't able due to driving experience time. Upon completion, they let me go, thanking me. Tim was the only one who apologized, unaware this was going to happen. One perk of obtaining a vehicle here is getting discounts on oil changes and vehicle inspections. There's this Service staff (Art) who always gives me a dirty stare and skips me and gets the other person in line. Besides this, everyone else is friendly, they know what you're car needs and will advocate for you. read more

Called early am to see if they had the windshield wipers I needed. The gentleman on the phone was so nice. And said come right in. Art helped me when I arrived and was so kind and got me out of there in a jiffy. I appreciate the great service and quick service. Thank you read more

I recently had a great experience with McCoy Mills.. From the moment I arrived at the dealership I never felt the high pressure you can get at other dealerships I met Paul who patiently allowed me to take my time to test drive vehicles until I settled on a model I liked. I had specific features that I wanted and Paul did all the research and found the perfect match, even going to Northridge to pick it up and deliver it back to the dealership! He made the process effortless for me, providing a great experience. He kept me updated on his (even called me on his day off) and accommodated my schedule. Thanks to the entire team for a great experience. If I could afford to purchase another vehicle, i would come to you first read more

I had to do some heavy research to find a service department that will take care if it's customers. The service department where I bought my car was subpar at best. I came upon McCoy Mills Ford based on it's great reviews. Jacqueline, my service advisor, is phenomenal. She is upfront and honest about everything. She even went to bat for me when the track for the shade on the sunroof would stick on closing. It was a brand new truck but Ford denied the warranty coverage which made no sense. After a few phone calls we were able to get the warranty work approved. I will not be taking my truck any place except here with Jacqueline. Even though it takes me over half hour to get here from home, it's definitely worth it. Been telling anyone I know to bring their vehicle here. Keep up the good work. read more

I stopped by McCoy Mills Ford on a weekend and got the pleasure to be introduced to Tommy Weiser. He was the opposite of those pushy salesmen everyone dislikes at dealerships. He spend as much time as I needed, to decide on which trim was best for me. After shopping around I came to conclusion that Tommy had won my business. He pushed for the best deal possible and I walked away with the keys to the truck I wanted. Definitely recommend him to anyone that wants a great buying experience. He's definitely on your side and will make sure that you leave happy with the truck you desire. If you read this Tommy, thank you a lot! My family is happier now. read more

Fullerton Ford - 2020 Ford F-150 STX 4x4 2.7L EcoBoost - Auto Repair Near Me - Fullerton, California

My husband and I were in the market to buy a Mustang GT. We went to several dealerships before we went to Fullerton Ford. We bought three Fords from McCoy and Mills and had great experiences, so we were a bit leary about the name change. We are so happy we decided to check them out. Bryan Gibbons approached us as we were looking at a gray Mustang. He was so kind, personable, and polite. He wasn't pushy at all. Fullerton Ford didn't have the color we were looking for, so we went home without a car. I told my husband I wanted to buy our car from Bryan. I didn't care if we had to order it and wait. Bryan helped us build our car online. We received texts from him about the progress of our car being built and the estimated delivery date. When we purchased our car, Bryan, made sure we got the best deal possible. Before we left, the car was spotless, our phone was set up, the settings were set to our preferences, and Bryan explained the track apps to us. There was not one question to ask before we left the lot. We are very satisfied customers. read more

Fullerton Ford - Thank you Bryan Gibbons for the great service! A big thank you to Omar for being so patient, knowledgeable, and helpful with the finances. - Auto Repair Near Me - Fullerton, California

I brought my car for service here but did not get anything serviced lmao. I made an appointment at 9am typically when you make an appointment you reserve a spot so they take your car that's the whole point of an appointment. I got there I have to be at work at 10. The service advisor was rude, she said it was going to take an hour so it was nice I was like can I be out by 10. She said no, so technically it's not an hour. It takes like 10 mins to do an oil change 30 if you're not a skilled mechanic. So will be taking my car somewhere else to get it serviced. I have never had an issue at other dealers. I owned a Nissan previous to my current Ford. It would take 30-40 mins to do an oil change and top the fluids and rotate the tires and inspection. Which here at Ford all I want is a oil change. read more

REVIEW IS ABOUT CUSTOMER SERVICE: The customer service team is beyond anything I have experienced in the best way possible. Recently I dropped off my car late on a Friday and headed home. Only to realize I had left my house keys on the key ring with my car. I frantically called the service department to see if they would stay there late so I could come get my keys. Thankfully Danny, my service representative, offered to drive them to me because I was on his way home. This was such a relief since my husband was not in town and I had no other spare. For someone to go above and beyond in this way means so much to me. It is because of employees like Danny I will forever be a McCoy & Mills customer. read more

My wife and I recently had the pleasure of buying a car from Fullerton Ford. We worked with Tommy Weiser who is a true professional! Tommy found the perfect car for us and was patient through the whole process. When it's time for the next car, we will be working with Tommy for sure!! Nick and Jessica read more

I was looking for a Ford Explorer at many dealers online and when I saw what I was looking for @Fullerton Ford online, I called and the receptionist Bonnie answered and was very helpful and willing to answer my questions before me going down there and being disappointed again as I was at all the other dealers I had been calling and they weren't willing to answer my questions over the phone. When I got there I was introduced to my salesman Jim Bright and was I glad he was there! I had many questions and he was able to answer each one and make me feel comfortable with all the questions I had...Thank you Jim! He was a complete gentleman and very professional...old school which I appreciated! My price was very fair but the comfort level during the whole deal was the best! Thank you again Fullerton Ford and especially Jim Bright...your just the best! read more

I haven't purchased a new car for myself in many years. I had submitted thru TruCar what I was looking for. Tommy was very diligent following up with me and listening when I told him what my process was. The day that I went to the dealership, Tommy was not there but Ruben helped us out. I have to say the experience was terrific. After driving several options, I found the truck that I wanted and made the purchase. I felt like our business was appreciated every step of the way. There was one small issue that we discovered during the delivery. I returned the next normal business day and the issue was corrected to my total satisfaction. I was also able to meet Tommy on that visit. The entire team are knowledgeable and friendly. I highly recommend McCoy Mills and will go back the next time I need a vehicle thank you for making my experience enjoyable. read more

Wow! The process was so simple and quick, definitely made a sometimes stressful experience more fun and exciting. I highly recommend Tommy, he was so friendly and helpful but not over the top like some salesmen. I felt comfortable and I trusted him. I had been researching and shopping around for a specific used Ford and he called me about an hour after an online inquiry and invited me to come test drive the car. I didn't receive the same treatment from the other dealerships that I spoke with on the phone and/or visited in person. I drive away with the exact car I wanted and I couldn't be happier! I'd always recommend going with your gut feelings about whats right for you but Id say give Tommy a try. I felt sure the entire time. I will definitely go here for all my future Fords! read more

Fullerton Ford - Me in my new car, happy as a clam - Auto Repair Near Me - Fullerton, California

I recently bought a car from Fullerton Ford in OC, and I don't normally do reviews, but felt compelled to after this experience. I dealt with Noah. He was great!! Exceptional customer service and he really fought to make the sale happen. He was honest and transparent with me, and the first time I felt like I could trust a car salesman. In the past, I felt hustled. But Noah is genuine. I couldn't be more happy with my new car and for the whole experience. Definitely 5 stars!! Ask for Noah!! read more